--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Cloud Account Management release notes for upgrades from Xanadu to Zurich # Combined Cloud Account Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Cloud Account Management Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes page provides ServiceNow customers with detailed information on Cloud Account Management (CAM) upgrades from the Xanadu release family through to Zurich. It serves as a single reference to understand new features, changes, activation instructions, and other essential considerations when preparing for or performing an upgrade. Show full answer Show less ## Key Features Introduced Between Xanadu and Zurich * **Cloud Configuration Governance:** Introduced in the Yokohama release, this feature enables identification and categorization of account violations by severity across AWS, Azure, and GCP using prebuilt policies, enhancing compliance and security. * **Cloud Account Request Integration:** Support for AWS account and Azure subscription requests via direct API, Terraform, and GitHub integrations simplifies and automates account provisioning. * **Cloud Cost Management Integration:** Real-time tracking of cloud account spending is enabled through integration with the Cloud Cost Management Workspace component. Note that this requires a separate Cloud Cost Management Workspace subscription. * **Provision Modes:** Flexible infrastructure management is supported with provision modes that integrate both Terraform Cloud/Enterprise (AWS) and native cloud interfaces (AWS and Azure). * **Onboarding Unmanaged Accounts:** Ability to add and govern AWS and Azure accounts created outside CAM workflows ensures comprehensive governance coverage. * **Terraform API Key Setup:** Automate provisioning and management by integrating Terraform Cloud/Enterprise and AWS APIs within ServiceNow. * **Account Management Enhancements:** Update account ownership details with optional propagation to all related Configuration Items (CIs), and certify accounts to promote compliance using defined certification processes. * **Request Policy Management:** Set automated guardrails for approval and configuration assignments using customizable default policies managed via the Policy as Code Engine and Playbook Designer for approval sequencing. ## Upgrade Preparation and Activation Before upgrading to Zurich, customers should review and complete any required pre- and post-upgrade tasks detailed in the release notes. Cloud Account Management is available through the ServiceNow Store as the `snitomcam` application, which must be requested and installed accordingly. ## Other Considerations * **Changes, Removals, and Deprecations:** No updates, removals, or deprecations were noted between Xanadu and Zurich releases. * **Accessibility:** Yokohama introduced enhanced zoom functionality across all screens supporting multiple zoom levels (110% to 400%) to improve usability. * **Localization:** CAM supports all languages available on the ServiceNow AI Platform. * **Browser Requirements:** No changes were reported across releases. ## What Customers Can Expect Upgrading to the Zurich release family allows customers to leverage comprehensive cloud account governance, enhanced automation through integrations with Terraform and cloud provider APIs, improved cost visibility, and robust policy enforcement. These capabilities enable streamlined cloud account lifecycle management, stronger compliance adherence, and optimized cloud resource spending. Consolidated page of all release notes for Cloud Account Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Cloud Account Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Cloud Account Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-cloudaccountmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Cloud Account Management. {#dfrn3-cloudaccountmanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [About data visualization in Cloud Account Management](https://www.servicenow.com/docs/access?context=about-data-visualzation-cam&family=yokohama&ft:locale=en-US) : Identify account violations and their severity using prebuilt policies in the Cloud Configuration Governance component. These scans support AWS, Azure, and GCP accounts. Confirm compliance and strengthen security by automatically detecting violations and categorizing them by severity across multiple cloud platforms.Support for AWS account and Azure subscription requests via direct API integrations or Terraform and GitHub integrations. Track cloud account spending details through integration with the Cloud Cost Management Workspace component. Provides real-time visibility into cloud expenditures, helping organizations stay within budget and optimize cost management. Note: Tracking of cloud account spending only works when you've a Cloud Cost Management Workspace subscription. [About provision modes in Cloud Account Management](https://www.servicenow.com/docs/access?context=about-provision-modes&family=yokohama&ft:locale=en-US) : Take advantage of flexible infrastructure management through provision mode, which also supports both Terraform Cloud/Terraform Enterprise (supported in AWS) and cloud native interface (supported in AWS and Azure). [Add an unmanaged cloud account](https://www.servicenow.com/docs/access?context=add-unmanaged-account-cam&family=yokohama&ft:locale=en-US) : Confirm consistent governance across all accounts with the ability to onboard accounts (AWS and Azure) created outside the CAM workflow, even for accounts that weren't initially created through CAM. [Set up Terraform API key in ServiceNow](https://www.servicenow.com/docs/access?context=admin-setup&family=yokohama&ft:locale=en-US) : Automate account provisioning and management using popular tools through integration with Terraform Cloud/Terraform Enterprise and AWS APIs. [Update cloud account details](https://www.servicenow.com/docs/access?context=update-account-ownership&family=yokohama&ft:locale=en-US) : Manage account ownership for an account and optionally propagate the change to all CIs associated with that account. [Certify an account](https://www.servicenow.com/docs/access?context=certify-account&family=yokohama&ft:locale=en-US) : Promote compliance with organizational standards by certifying cloud accounts using defined data certification processes. [Review request policies](https://www.servicenow.com/docs/access?context=viewing-pace-policy&family=yokohama&ft:locale=en-US) : Set guardrails for processes like account approval, budget approval, and configuration assignments through customizable default automated policies. Manage these policies using the existing Policy as Code Engine component.Customize the sequence of your approval process by using the standard playbook designer, also known as the Playbooks. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Cloud Account Management features. {#dfrn3-cloudaccountmanagement-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Cloud Account Management features or functionality were removed. {#dfrn3-cloudaccountmanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Cloud Account Management features or functionality were deprecated. {#dfrn3-cloudaccountmanagement-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Cloud Account Management. {#dfrn3-cloudaccountmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Cloud Workspace ( sn_itom_cam) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Cloud Account Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Cloud Account Management we have noted them here. {#dfrn3-cloudaccountmanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Cloud Account Management we have noted them here. {#dfrn3-cloudaccountmanagement-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Cloud Account Management, such as specific requirements or compliance levels. {#dfrn3-cloudaccountmanagement-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : Implemented zoom functionality in all screens offering zoom levels of 110%, 125%, 150%, 175%, 200%, 250%, 300%, and 400%. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Cloud Account Management we have noted them here. {#dfrn3-cloudaccountmanagement-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Localization information : Localization is applicable to CAM in all languages supported by the ServiceNow AI Platform. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Cloud Account Management we have noted them here. {#dfrn3-cloudaccountmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Create and manage cloud accounts efficiently either by manual or automated processes. * Manage and track cloud account requests using the requester dashboard. * Visualize data tailored for the admin persona with deeper insights into cloud accounts. * Scan accounts for configuration violations and take appropriate actions for weak passwords, pending certifications, undefined account ownership, discovery schedules, and so on. * Provision both Terraform Cloud/Terraform Enterprise and cloud native interface accounts. See [Cloud Account Management](https://www.servicenow.com/docs/access?context=cam-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]