Combined Cloud Account Management release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 5 minutes to read
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    Summary of Combined Cloud Account Management Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release notes document provides ServiceNow customers with a comprehensive view of Cloud Account Management (CAM) enhancements and updates across releases from Xanadu to Zurich. It is designed to assist in preparing for the upgrade and understanding new features, changes, and important upgrade considerations. Notably, most updates are concentrated in the Yokohama release, with no changes or new features in Xanadu or Zurich releases.

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    Key Features Introduced (Primarily in Yokohama)

    • Cloud Configuration Governance: Prebuilt policies enable identification of account violations and severity across AWS, Azure, and GCP, helping ensure compliance and security.
    • Account and Subscription Requests: Support for AWS accounts and Azure subscriptions via direct API, Terraform, and GitHub integrations streamlines provisioning processes.
    • Cloud Cost Visibility: Integration with Cloud Cost Management Workspace offers real-time tracking of cloud expenditures to help manage budgets effectively (requires Cloud Cost Management Workspace subscription).
    • Provision Modes: Flexible infrastructure management through support for Terraform Cloud/Enterprise and cloud native interfaces for AWS and Azure accounts.
    • Account Suspension and Reactivation: Leverage AWS Service Control Policies and Azure policies to quickly suspend or reactivate accounts in response to security or operational issues.
    • Onboarding Unmanaged Accounts: Ability to add AWS and Azure accounts created outside CAM ensuring consistent governance across all cloud accounts.
    • Terraform API Key Setup: Automate provisioning and management using integrations with Terraform Cloud/Enterprise and AWS APIs.
    • Account Ownership Management: Update ownership of cloud accounts with optional propagation to associated Configuration Items (CIs).
    • Account Certification: Promote compliance by certifying cloud accounts using defined data certification processes.
    • Request Policies and Approval Workflows: Configure guardrails for approvals and assignments using customizable policies and the Playbook Designer for tailored approval sequences.

    Upgrade and Activation Considerations

    • No specific pre- or post-upgrade tasks were introduced for the Zurich release; however, customers should review the consolidated notes to ensure alignment with existing processes.
    • To activate CAM, install the Cloud Workspace (snitomcam) application via the ServiceNow Store (applicable starting Yokohama release).

    Additional Notes

    • Changes, Removals, Deprecations: No changes, feature removals, or deprecations were reported across the releases from Xanadu to Zurich.
    • Browser and Accessibility: Zoom functionality enhancements were introduced in Yokohama, supporting zoom levels from 110% to 400%. No other browser or accessibility changes were noted.
    • Localization: CAM supports all languages provided by the ServiceNow AI Platform since Yokohama.
    • Highlights: Yokohama focused on improving account management efficiency, deeper administrative insights, configuration violation scanning, and robust provisioning options.

    By understanding these updates, ServiceNow customers can effectively manage cloud accounts, enforce governance policies, enhance security compliance, and optimize cloud spending across AWS, Azure, and GCP environments during their upgrade path to Zurich.

    Consolidated page of all release notes for Cloud Account Management from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Cloud Account Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Cloud Account Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Cloud Account Management.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    About data visualization in Cloud Account Management
    Identify account violations and their severity using prebuilt policies in the Cloud Configuration Governance component. These scans support AWS, Azure, and GCP accounts. Confirm compliance and strengthen security by automatically detecting violations and categorizing them by severity across multiple cloud platforms.
    Support for AWS account and Azure subscription requests via direct API integrations or Terraform and GitHub integrations.
    Track cloud account spending details through integration with the Cloud Cost Management Workspace component. Provides real-time visibility into cloud expenditures, helping organizations stay within budget and optimize cost management.
    Note:
    Tracking of cloud account spending only works when you've a Cloud Cost Management Workspace subscription.
    About provision modes in Cloud Account Management
    Take advantage of flexible infrastructure management through provision mode, which also supports both Terraform Cloud/Terraform Enterprise (supported in AWS) and cloud native interface (supported in AWS and Azure).
    Set up suspension of an AWS account using service control policy
    Set up suspension of a subscription using Azure policy
    Suspend and reactivate accounts quickly in response to security or operational issues by leveraging a predefined AWS or Azure policy.
    Add an unmanaged cloud account
    Confirm consistent governance across all accounts with the ability to onboard accounts (AWS and Azure) created outside the CAM workflow, even for accounts that weren’t initially created through CAM.
    Set up Terraform API key in ServiceNow
    Automate account provisioning and management using popular tools through integration with Terraform Cloud/Terraform Enterprise and AWS APIs.
    Update cloud account details
    Manage account ownership for an account and optionally propagate the change to all CIs associated with that account.
    Certify an account
    Promote compliance with organizational standards by certifying cloud accounts using defined data certification processes.
    Review request policies
    Set guardrails for processes like account approval, budget approval, and configuration assignments through customizable default automated policies. Manage these policies using the existing Policy as Code Engine component.
    Customize the sequence of your approval process by using the standard playbook designer, also known as the Playbooks.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Cloud Account Management features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Cloud Account Management features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Cloud Account Management features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Cloud Account Management.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Install Cloud Workspace ( sn_itom_cam) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Cloud Account Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Cloud Account Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Cloud Account Management, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Implemented zoom functionality in all screens offering zoom levels of 110%, 125%, 150%, 175%, 200%, 250%, 300%, and 400%.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Cloud Account Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Localization is applicable to CAM in all languages supported by the ServiceNow AI Platform.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Cloud Account Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    • Create and manage cloud accounts efficiently either by manual or automated processes.
    • Manage and track cloud account requests using the requester dashboard.
    • Visualize data tailored for the admin persona with deeper insights into cloud accounts.
    • Scan accounts for configuration violations and take appropriate actions for weak passwords, pending certifications, undefined account ownership, discovery schedules, and so on.
    • Provision both Terraform Cloud/Terraform Enterprise and cloud native interface accounts.

    See Cloud Account Management for more information.

    Zurich

    		 No updates for this release.