Combined Cloud Cost Management 8.0.0 release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 4 minutes to read
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    Summary of Combined Cloud Cost Management 8.0.0 Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release note covers key updates, new features, deprecations, and upgrade guidance for ServiceNow Cloud Cost Management 8.0.0, focusing on the upgrade path from Xanadu through Yokohama to Zurich releases. It is designed to help customers prepare for and understand changes in Cloud Cost Management as they transition to the Zurich release family.

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    Key Features and Enhancements

    • AI Service Tag Category: Starting with the Xanadu release, a new Tag Category AI Service is available for AWS, Azure, and Google Cloud Platform (GCP) service providers. This enables visibility into AI-related cloud spend under the Machine Learning service category.
    • Billing Download Improvements: The Billing Download job now only executes from the current month onwards. To access AI service spend data for prior months, manual execution of the Billing Download job is required.
    • Billing Issue Troubleshooting: New functionality allows comparison of MetricBase (Clotho) data against Spend data for AWS, Azure, and GCP. This comparison can be downloaded as a CSV file to facilitate diagnosis and resolution of billing discrepancies.
    • Improved High-Volume Transaction Handling: Installing the Cloud Cost Management Infra Stack application alongside version 8.1 improves data download speeds and billing file processing efficiency.

    Deprecations

    • The Core UI interface for Cloud Cost Management is deprecated and no longer supported. Customers should transition to the Cloud Cost Management Workspace for continued access and enhanced functionality.
    • The Cloud Spend Dashboard has been deprecated and replaced by the Asset Executive Workspace for cloud insights and KPI visibility.
    • The Cloud Insights Billing application, which supports Cloud Provisioning and Governance with limited functionality, is planned for future deprecation and will no longer be available for download from the ServiceNow Store but remains supported for now.

    Upgrade Considerations

    • Before upgrading to Zurich, review and complete any pre- and post-upgrade tasks to ensure smooth transition.
    • Manual execution of the Billing Download job may be necessary to retrieve AI service spend data for months prior to the upgrade.

    Activation and Additional Information

    • Cloud Cost Management 8.0.0 activation requires requesting the product via the ServiceNow Store.
    • No changes to browser, localization, or accessibility requirements were noted between Xanadu and Zurich releases.
    • No updates were made in the Yokohama and Zurich releases beyond those introduced in Xanadu for Cloud Cost Management 8.0.0.

    Benefits for ServiceNow Customers

    ServiceNow customers upgrading to Cloud Cost Management 8.0.0 can expect enhanced visibility into AI-related cloud costs and improved tools for troubleshooting billing discrepancies across major cloud providers. The structured transition away from deprecated interfaces ensures access to more modern and supported workspaces. Additionally, performance improvements via the Infra Stack application help efficiently manage high transaction volumes, enabling better cost management and operational insight.

    Consolidated page of all release notes for Cloud Cost Management 8.0.0 from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Cloud Cost Management 8.0.0 release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Cloud Cost Management 8.0.0 to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    On upgrading to Cloud Cost Management 8.0 version, the new Tag Category AI Service is available for Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) service providers. Because Cloud Cost Management executes the Billing Download job only from the current month onwards, the spend on AI services will be included only for the current month. If you want to view the billing details for the months prior to the current month, you must manually execute the Billing Download job. Once the Billing Download job is executed successfully, you can view the spend data of your AI services.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Cloud Cost Management 8.0.0.

    Release Release notes

    Xanadu
    Troubleshoot billing issues in Cloud Cost Management implementation
    Compare MetricBase (Clotho) data with your Spend data for Amazon Web Services (AWS), Azure, and Google Cloud Platform (GCP) to diagnose and troubleshoot Cloud Cost Management billing issues. You can also download the comparison data as a CSV file to analyze any mismatch in the cost values from both of the sources.
    Gain insights into your spend of AI resources
    View the total spend details for your AI services under the Machine Learning service category in your current billing download for AWS, Azure, and GCP. You can also filter your results by cloud category, tag category, and tag values.
    Manage high transaction volume efficiently by installing the Cloud Cost Management Infra Stack application
    Process and download billing files quickly with improved data download speed by installing the Cloud Cost Management Infra Stack application in addition to Cloud Cost Management version 8.1.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Cloud Cost Management 8.0.0 features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Cloud Cost Management 8.0.0 features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Cloud Cost Management 8.0.0 features or functionality were deprecated.

    Release Release notes

    Xanadu
    Starting with the Xanadu release, note the following deprecations:
    • The Core UI interface for the Cloud Cost Management application is no longer deployed, enhanced, or supported. For continued access and functionality, transition to the Cloud Cost Management Workspace. For more information, see Cloud Cost Management Workspace.
    • The Cloud Spend Dashboard is no longer deployed, enhanced, or supported. The Asset Executive Workspace provides this functionality. For more information, see Visibility into Cloud Insights KPIs using the Asset Management Executive Dashboard.
    • The Cloud Insights Billing application, which supports the Cloud Provisioning and Governance product with limited functionality, is being prepared for future deprecation. It will not be available on ServiceNow Store for download and installation but will continue to be supported.
    For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Cloud Cost Management 8.0.0.

    Release Release notes

    Xanadu

    Activate Cloud Cost Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Cloud Cost Management 8.0.0 we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Cloud Cost Management 8.0.0 we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Cloud Cost Management 8.0.0, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Cloud Cost Management 8.0.0 we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Cloud Cost Management 8.0.0 we have noted them here.

    Release Release notes

    Xanadu
    • Easily diagnose and rectify issues in Cloud Cost Management implementations.
    • View the spend details of your AI resources through a Machine Learning service category.

    See Cloud Insights for more information.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.