Combined Compliance Case Management release notes for upgrades from Xanadu to Zurich

zurich Combined Product Files

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zurich Combined Product Files

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Combined Compliance Case Management release notes for upgrades from Xanadu to Zurich

Release version: Zurich

Updated July 20, 2026

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Summary of Combined Compliance Case Management Release Notes for Upgrades from Xanadu to Zurich

This document consolidates all Compliance Case Management release notes from the Xanadu through Zurich releases, designed to help ServiceNow customers prepare for upgrades. It highlights new features, changes, removals, deprecations, activation details, and accessibility improvements relevant to Compliance Case Management across these releases.

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New Features

Xanadu: Introduction of a centralized Regulatory Agency Library to identify and manage regulatory authorities by jurisdiction, consolidating communications and automating notification rules for data privacy or security breaches. Also introduced is the ability to auto-calculate future dates related to compliance cases or requests for improved tracking.
Yokohama: Deployment of Smart Assessments via the Smart Assessment Engine to evaluate employee compliance. Compliance case administrators configure questionnaires that trigger assessments when tasks change state, enabling managers to identify and remediate non-compliance effectively. A new system property (enablesmartassessments) controls this feature, defaulting to enabled. Additionally, a unified, task-driven user interface on the Employee Center consolidates all tasks and assessments for streamlined management.
Zurich: No new feature updates.

Changes

Xanadu: Added a graphical chart for compliance case managers to monitor cases by subtype classification, enhancing visibility and oversight.
Yokohama: Role updates related to smart assessments impact compliance case administrators, analysts, business users, and managers, ensuring appropriate access and responsibilities. The Configurable Workspace introduced support for reflow, allowing zoom up to 400% without loss of content or functionality, improving usability.
Zurich: No changes reported.

Removed and Deprecated Features

No features or functionalities were removed or deprecated between Xanadu and Zurich releases.

Activation and Installation

Xanadu and Yokohama: Compliance Case Management and the Regulatory Agency Library can be installed via requests from the ServiceNow Store. Customers should refer to the ServiceNow Store for app availability and request procedures.
Zurich: No updates for activation or installation.

Accessibility Improvements

Yokohama: Enhancements were made to support WCAG 2.1 Level AA conformance within the configurable workspace. The reflow feature enables content zooming up to 400% with automatic layout adjustments for improved readability, aiding users with low vision or other visual impairments. This feature can be disabled via system properties if needed.
Xanadu and Zurich: No accessibility updates.

Additional Notes

Browser Requirements, Localization, and Highlight Information: No changes or updates were noted across these areas during the upgrade from Xanadu to Zurich.

What ServiceNow Customers Can Expect

Upgrading Compliance Case Management from Xanadu to Zurich offers enhanced regulatory oversight through a centralized agency library, improved compliance assessments with the Smart Assessment Engine, and a unified task interface to streamline compliance workflows. Accessibility and usability have been improved via support for high zoom levels and WCAG conformance. Customers should review role updates, complete pre- and post-upgrade tasks, and install necessary components through the ServiceNow Store to realize these benefits.

Consolidated page of all release notes for Compliance Case Management from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Compliance Case Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Compliance Case Management to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Compliance Case Management.


Release	Release notes
Xanadu	Regulatory Agency Library Establish a centralized library of agencies for identifying the relevant regulatory authorities that are responsible for overseeing particular industries or sectors within each jurisdiction. The centralized library consolidates all the regulatory communications via emails and implements the notification rules for the data privacy or security breaches for the reported compliance cases. Auto-calculate future dates Set up future auto-calculations to track your compliance cases or requests.
Yokohama	Smart assessments in Compliance Case Management Utilize the Smart Assessment Engine to assess if your employees are compliant with the necessary regulations. The compliance case administrator configures the questionnaire, and when an action task moves from the Draft to the Assigned state, the assessment is sent. After the assessment, the compliance case manager examines the nature of the non-compliance and its impact on the organization. Based on the findings, appropriate remediation measures are identified and implemented to resolution. To use the smart assessment, a new property called enable_smart_assessments (sn_grc_case_mgmt.enable_smart_assessments) is introduced with the default value as true. Unified Task-driven UI experience As a business user, use the Tasks page on the Employee Center for a consolidated view of all your tasks, enabling you to access and complete them efficiently. This page provides an easy way to manage all your assessments in one place, enabling you to view and perform tasks seamlessly.
Zurich	No updates for this release.

Changes

Between your current release family and Zurich, some changes were made to existing Compliance Case Management features.


Release	Release notes
Xanadu	A new graphical chart enables your compliance case managers to monitor and access their compliance cases by the subtype classification.
Yokohama	Roles updated for smart assessment The following roles in Compliance Case Management have been updated with respect to smart assessments. sn_comp_case.compliance_case_admin sn_comp_case.compliance_case_analyst sn_comp_case.compliance_case_business_user sn_comp_case.compliance_case_manager Reflow for Configurable Workspace The Compliance Management configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Compliance Case Management features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Compliance Case Management features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Compliance Case Management.


Release	Release notes
Xanadu	Install the Regulatory Agency Library by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Compliance Case Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Compliance Case Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Compliance Case Management, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Accessibility improvements Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Compliance Case Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Compliance Case Management we have noted them here.


Release	Release notes
Xanadu	Establish a centralized library of agencies for identifying the relevant regulatory authorities that are responsible for overseeing particular industries or sectors within each jurisdiction. The centralized library consolidates all regulatory communications via emails and implements the notification rules for data privacy or security breaches for the reported compliance cases. Auto-calculate the notification dates for the reported compliance cases. Monitor and access your compliance cases by the subtype classification through a new graphical chart. Enable your compliance analysts to access a homepage so that your compliance analysts can manage reported compliance cases or requests. See Compliance Case Management for more information.
Yokohama	Empower compliance professionals to perform assessments on compliance cases using the Smart Assessment Engine. Utilize the unified Tasks page on Employee Center to complete your assessments. Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See Compliance Case Management for more information.
Zurich	No updates for this release.