--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Compliance Case Management release notes for upgrades from Xanadu to Zurich # Combined Compliance Case Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Compliance Case Management release notes for upgrades from Xanadu to Zurich This consolidated release notes document is designed to assist ServiceNow customers in upgrading Compliance Case Management from the Xanadu release family through to Zurich. It summarizes new features, changes, removals, deprecations, activation instructions, and accessibility improvements across these releases. The document also highlights important pre- and post-upgrade tasks to ensure a smooth transition. Show full answer Show less ## New features * **Xanadu:** Introduction of the Regulatory Agency Library, which centralizes regulatory authorities by jurisdiction and consolidates communications and notification rules for data privacy and security breaches. Additionally, future notification dates for compliance cases can be auto-calculated. * **Yokohama:** Smart Assessment Engine enables compliance professionals to assess employee compliance through configurable questionnaires triggered when tasks move to assigned status. Compliance case managers can then determine remediation actions. A new system property `enablesmartassessments` (default true) controls this feature. Also introduced is a unified, task-driven UI on the Employee Center's Tasks page, providing a consolidated view for managing and completing assessments efficiently. * **Zurich:** No new features were introduced in this release. ## Changes * **Xanadu:** Added a new graphical chart for compliance case managers to monitor cases by subtype classification, improving case visibility and management. * **Yokohama:** Updated roles related to smart assessments to ensure appropriate permissions for administrators, analysts, business users, and case managers. The Compliance Management configurable workspace now supports reflow, allowing browser zoom up to 400% without loss of content or functionality, enhancing usability. * **Zurich:** No changes were made in this release. ## Removals and Deprecations No features or functionalities were removed or deprecated across the Xanadu, Yokohama, and Zurich releases. ## Activation and Installation * **Xanadu and Yokohama:** Compliance Case Management and the Regulatory Agency Library must be installed through the ServiceNow Store by submitting a request. ServiceNow Store version history release notes provide cumulative information on app versions. * **Zurich:** No updates regarding activation or installation. ## Accessibility Improvements * **Yokohama:** Enhanced accessibility with the Compliance Management configurable workspace achieving WCAG 2.1 Level AA conformance. Features include reflow support for zooming content up to 400% with automatic page layout adjustments to assist users with low vision or other visual impairments. Reflow can be disabled via system property if needed. * **Xanadu and Zurich:** No additional accessibility updates. ## Additional Notes * No updates were made to browser requirements, localization, or other additional requirements across the releases. * Highlighted improvements focus on regulatory agency centralization, smart assessments, graphical monitoring, task unification, and enhanced accessibility to support compliance professionals and business users in managing compliance cases effectively. Consolidated page of all release notes for Compliance Case Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Compliance Case Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Compliance Case Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-compliancecasemanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Compliance Case Management. {#dfrn3-compliancecasemanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Regulatory Agency Library](https://www.servicenow.com/docs/access?context=regulatory-agency-library-rcm&family=xanadu&ft:locale=en-US) : Establish a centralized library of agencies for identifying the relevant regulatory authorities that are responsible for overseeing particular industries or sectors within each jurisdiction. The centralized library consolidates all the regulatory communications via emails and implements the notification rules for the data privacy or security breaches for the reported compliance cases. [Auto-calculate future dates](https://www.servicenow.com/docs/access?context=auto-calculate-future-dates&family=xanadu&ft:locale=en-US) : Set up future auto-calculations to track your compliance cases or requests. | | Yokohama | [Smart assessments in Compliance Case Management](https://www.servicenow.com/docs/access?context=smart-assessment-in-ccm&family=yokohama&ft:locale=en-US) : Utilize the Smart Assessment Engine to assess if your employees are compliant with the necessary regulations. The compliance case administrator configures the questionnaire, and when an action task moves from the Draft to the Assigned state, the assessment is sent. After the assessment, the compliance case manager examines the nature of the non-compliance and its impact on the organization. Based on the findings, appropriate remediation measures are identified and implemented to resolution. To use the smart assessment, a new property called enable_smart_assessments (sn_grc_case_mgmt.enable_smart_assessments) is introduced with the default value as true. [Unified Task-driven UI experience](https://www.servicenow.com/docs/access?context=perform-smart-assessment-on-action-task&family=yokohama&ft:locale=en-US) : As a business user, use the Tasks page on the Employee Center for a consolidated view of all your tasks, enabling you to access and complete them efficiently. This page provides an easy way to manage all your assessments in one place, enabling you to view and perform tasks seamlessly. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Compliance Case Management features. {#dfrn3-compliancecasemanagement-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | A new graphical chart enables your compliance case managers to monitor and access their compliance cases by the subtype classification. | | Yokohama | [Roles updated for smart assessment](https://www.servicenow.com/docs/access?context=roles-compliance-case-management&family=yokohama&ft:locale=en-US) : The following roles in Compliance Case Management have been updated with respect to smart assessments. * sn_comp_case.compliance_case_admin * sn_comp_case.compliance_case_analyst * sn_comp_case.compliance_case_business_user * sn_comp_case.compliance_case_manager [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) : The Compliance Management configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Compliance Case Management features or functionality were removed. {#dfrn3-compliancecasemanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Compliance Case Management features or functionality were deprecated. {#dfrn3-compliancecasemanagement-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Compliance Case Management. {#dfrn3-compliancecasemanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install the Regulatory Agency Library by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Compliance Case Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Compliance Case Management, such as specific requirements or compliance levels. {#dfrn3-compliancecasemanagement-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) for details. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Establish a centralized library of agencies for identifying the relevant regulatory authorities that are responsible for overseeing particular industries or sectors within each jurisdiction. The centralized library consolidates all regulatory communications via emails and implements the notification rules for data privacy or security breaches for the reported compliance cases. * Auto-calculate the notification dates for the reported compliance cases. * Monitor and access your compliance cases by the subtype classification through a new graphical chart. * Enable your compliance analysts to access a homepage so that your compliance analysts can manage reported compliance cases or requests. See [Compliance Case Management](https://www.servicenow.com/docs/access?context=compliance-case-management&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Empower compliance professionals to perform assessments on compliance cases using the Smart Assessment Engine. * Utilize the unified Tasks page on Employee Center to complete your assessments. * Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See [Compliance Case Management](https://www.servicenow.com/docs/access?context=compliance-case-management&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]