Combined Configurable Workspace release notes for upgrades from Xanadu to Zurich

zurich Combined Product Files

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zurich

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zurich Combined Product Files

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Combined Configurable Workspace release notes for upgrades from Xanadu to Zurich

Release version: Zurich

Updated July 20, 2026

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Summary of Combined Configurable Workspace Release Notes for Upgrades from Xanadu to Zurich

This consolidated release notes document guides ServiceNow customers through the upgrades of Configurable Workspace from the Xanadu to Zurich release versions. It highlights new features, changes, removals, and important upgrade considerations to help you prepare and optimize your workspace experience.

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Key Features Introduced in Zurich

Activity Stream Compose with Modeless Dialog: Draft comments, work notes, and emails in a pop-out, modeless dialog allowing multitasking across other workspace tasks.
Enhanced Record List Component Bundle: Supports related lists as list types, toggles between standard and gallery views, live list updates, and direct export to Google Sheets.
Predicate Builder Enhancements: Usable for all list types with options for read-only display of conditions to prevent user edits.
Form Component Enhancements: Improved UI configurations including toggle display for Boolean fields, unsaved field indicators, field label wrapping, customizable field-level settings, flexible related list loading, and personalized form menus with role-based access control.
Activity Stream Compose Component Enhancements: Options to hide rich text editor toggles, rename/reorder tabs (Emails, Work notes, Comments), and annotate new activities for easier identification.
@mentions in Email Composer: Add recipients directly in email bodies using @mentions for streamlined communication.
Email Security Features: Send emails with digital signatures and encryption to verify sender authenticity and secure recipients.
Custom Attachment Layouts: Configure attachment settings such as max file size, file types, multi-upload capabilities, and preview modals.
Now Assist Icon in Action Buttons: Use declarative actions to create buttons featuring the Now Assist icon with hover animations.
Live Presence Indicator: See active users in forms with avatars and contact cards for enhanced collaboration.

Important Changes and Removals

The legacy List, List - Simple, and List - Related components in UI Builder have been removed and replaced by the unified Record List component bundle.
The Condition Builder component has been deprecated and replaced by the Predicate Builder component for all list types.
Browser warning feature added to alert users of unsaved changes when navigating using back or forward browser buttons.

Upgrade and Activation Notes

Configurable Workspace is an AI Platform feature active by default in Zurich.
Before upgrading, review pre- and post-upgrade tasks to ensure a smooth transition.
Browser support excludes mobile devices, Internet Explorer, and legacy Microsoft Edge. Supported browsers include Microsoft Edge (Chromium-based) and other modern browsers.

Practical Benefits for ServiceNow Customers

Enhanced multitasking capabilities and user interface improvements streamline daily workflows.
Improved data visualization and management via flexible list and form components increase efficiency.
Security enhancements in email composition support compliance and trust in communications.
Personalization options empower users to tailor their workspace experience to individual and role-based needs.
Live presence indicators and collaborative features foster better team interactions within the workspace.

Consolidated page of all release notes for Configurable Workspace from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Configurable Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Configurable Workspace to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Configurable Workspace.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Activity stream compose with modeless dialog component bundle Open the Compose editor as a pop-out, modeless dialog to draft comments, work notes, and emails while working on other tasks.

Changes

Between your current release family and Zurich, some changes were made to existing Configurable Workspace features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Browser warning for unsaved changes Configure a browser warning to alert you of unsaved changes when you navigate away from a page using the back or forward buttons. Record List component bundle enhancements in UI Builder Configure these enhancements to the Record List component bundle in UI Builder: Select Related list as a list type option. Switch between the standard view and gallery list, which displays list items as cards. Export lists to Google Sheets Export your lists to Google Sheets directly from the Export menu. Live updates for lists Configure live updates at the list page level without affecting other lists in your Configurable Workspace. Predicate Builder component enhancements in UI Builder Configure these enhancements to the Predicate Builder component in UI Builder: Use the Predicate Builder for all list types. Set up a read-only version of the Predicate Builder to display all conditions without users editing them. Form component enhancements in UI Builder Configure these enhancements to the Form component in UI Builder: Display Boolean fields as a toggle. Add an indicator that marks unsaved fields after any changes. Wrap field labels instead of truncating them. Change field-level configurations from field context menus displayed as a gear icon beside every field label. Choose whether related lists load with the form, after the form, or on demand. Hide the related list header when the last record is removed. Choose to display field labels beside its value or stacked vertically. Suppress special handling notes and notifications from secondary forms on a page. Personalize Form menu Customize which fields display on a form with the Personalize Form menu () in the form header. Use system properties to hide the Personalize Form menu or change the roles with access to the menu. Format string fields with guidance text and inline validation Set up guidance text to display in string fields with format requirements such as account ID, SSN, or SIN. Use regular expression inline validation to display an error message if input values are incorrect. Advanced view rules configuration Use client scripts to set up view rules configurations. Activity Stream Compose component enhancements in UI Builder Configure these enhancements to the Activity Stream Compose component in UI Builder: Hide the rich text editor toggle for your workspace without affecting other experiences. Rename and reorder Emails, Work notes, and Comments tabs. Annotate new activities to make it easier for you to find unread emails and messages. @mentions for the email composer Configure @mentions in UI Builder for the Email composer and Email composer (mini) components, enabling you to add an email recipient by using an @mention in the email body. Digital signature and encryption in the email composer Send emails with a digital signature that verifies you as an authentic sender and an email encryption that certifies authentic recipients. Custom attachment layout Configure a custom layout mode for the Attachments component in UI Builder. Customize the maximum file size, file types, multiple file uploads, and preview modal. Adding the Now Assist icon to action buttons Use declarative actions to create buttons with the Now Assist () icon and hover animation.

Removed

Between your current release family and Zurich, some Configurable Workspace features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	The List, List - Simple, and List - Related components are no longer available in UI Builder are replaced by the Record List component bundle. The Condition Builder component is no longer available in UI Builder and is replaced by the Predicate Builder component for all list types.

Deprecations

Between your current release family and Zurich, some Configurable Workspace features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Configurable Workspace.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Configurable Workspace is a ServiceNow AI Platform feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Configurable Workspace we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Configurable Workspace we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Configurable Workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge, Chromium or one of the other supported browsers that are listed in Browser support.

Accessibility information

Review details on accessibility information for Configurable Workspace, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Configurable Workspace we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Configurable Workspace we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	See who is active within a form with live presence and user avatars that display a contact card. Use the Record List component bundle to create lists for all list types and the Predicate Builder component to create conditional statements. Create emails, work notes, and comments while working on other tasks with a pop-out, modeless dialog in the Compose editor. Rename and reorder the Emails, Work notes, and Comments tabs in the Compose editor. Send emails with a digital signature that verifies you as an authentic sender and an email encryption that certifies authentic recipients. See Workspace UI for more information.