--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Continual Improvement Management release notes for upgrades from Xanadu to Zurich # Combined Continual Improvement Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Continual Improvement Management release notes for upgrades from Xanadu to Zurich This consolidated guide provides key information about the Continual Improvement Management (CIM) product upgrades from the Xanadu release to the Zurich release. It helps ServiceNow customers understand new features, changes, activation details, and other relevant information to facilitate a smooth upgrade process. Show full answer Show less ## Key Features * **Role Flexibility:** In the Zurich release, CIM coordinators and managers can implement and monitor improvement initiatives without ITIL role restrictions, enhancing accessibility and ease of use. * **Integrated Change Management:** CIM managers and coordinators can now create change records directly from CIM tasks. Proper ITIL or changewrite roles are required, so coordination with system administrators may be necessary. * **Coral Theme:** The Zurich release introduces Coral as the default theme for new portals and mobile experiences when using Next Experience or Core UI, providing a modern, brand-neutral visual style with an optional dark mode. * **Localization:** CIM supports all languages available on the ServiceNow AI Platform, ensuring broad usability across regions. * **Cross-Product Integration:** Improvement initiatives can be planned and monitored across various ServiceNow workflows, including IT Service Management, Customer Service Management, and HR Service Delivery. ## Upgrade and Activation Considerations * **Pre- and Post-Upgrade Tasks:** Customers should review and complete necessary tasks before and after upgrading to Zurich to ensure a smooth transition. * **Plugin Activation:** The CIM plugin (com.sncim) is available only with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions. Customers must purchase the appropriate subscription and can install the plugin via the ServiceNow Application Manager. * **No Deprecated or Removed Features:** There are no deprecated or removed features between Xanadu and Zurich for CIM, simplifying upgrade considerations. * **No Changes in Browser or Accessibility Requirements:** No updates were made to browser compatibility or accessibility requirements in this upgrade cycle. ## What to Expect After Upgrading * Greater role flexibility allows broader participation in continuous improvement initiatives without ITIL role limitations. * Enhanced integration with change management workflows streamlines the creation and tracking of change records linked to improvement tasks. * A refreshed and modernized user interface improves user experience across web and mobile platforms. * Support for multiple languages ensures the solution can be effectively used globally. * Ability to measure and monitor the success and value of improvement initiatives to identify further opportunities for continuous improvement. Consolidated page of all release notes for Continual Improvement Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Continual Improvement Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Continual Improvement Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-continualimprovementmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Continual Improvement Management. {#dfrn3-continualimprovementmanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [CIM roles](https://www.servicenow.com/docs/access?context=cim-roles&family=zurich&ft:locale=en-US) : Implement and monitor improvement initiatives as a Continual Improvement Management (CIM) coordinator or manager without any ITIL role-related restrictions. [Integrated applications](https://www.servicenow.com/docs/access?context=cim-integration&family=zurich&ft:locale=en-US) : As a CIM manager or coordinator, create change records from CIM tasks. If you have not been assigned the required ITIL or change_write roles, contact your system administrator. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Continual Improvement Management features. {#dfrn3-continualimprovementmanagement-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Continual Improvement Management features or functionality were removed. {#dfrn3-continualimprovementmanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Continual Improvement Management features or functionality were deprecated. {#dfrn3-continualimprovementmanagement-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Continual Improvement Management. {#dfrn3-continualimprovementmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : The Continual Improvement Management (com.sn_cim) plugin is available with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions only. Contact your ServiceNow account manager to purchase a subscription and activate the plugin. You can also install the CIM plugin from ServiceNow Application Manager after purchasing a subscription. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Continual Improvement Management, such as specific requirements or compliance levels. {#dfrn3-continualimprovementmanagement-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Localization information : Localization is applicable to CIM in all languages supported by the ServiceNow AI Platform. | [ ] ## Highlight information If there are specific highlight considerations for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * Plan, implement, and monitor improvement initiatives created from different ServiceNow® product workflows including IT Service Management, Customer Service Management, and HR Service Delivery without any ITIL role-related restrictions. * Measure the success of improvement initiatives and the value achieved to identify more opportunities for continuous improvement. See [Continual Improvement Management](https://www.servicenow.com/docs/access?context=cim-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]