Combined Continual Improvement Management release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 3 minutes to read
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    Summary of Combined Continual Improvement Management release notes for upgrades from Xanadu to Zurich

    This consolidated release note page provides ServiceNow customers with a comprehensive overview of the Continual Improvement Management (CIM) updates from the Xanadu through to the Zurich releases. It is designed to assist in upgrade preparation by summarizing new features, changes, removals, deprecations, activation details, and other relevant information across these versions.

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    Key Features

    • Role Flexibility: In the Zurich release, CIM coordinators and managers can implement and monitor improvement initiatives without restrictions related to ITIL roles, enhancing role accessibility and operational flexibility.
    • Integrated Change Management: CIM managers and coordinators can create change records directly from CIM tasks. This capability requires the appropriate ITIL or changewrite roles; customers should coordinate with their system administrators to ensure proper role assignments.

    Activation and Licensing

    The CIM plugin (com.sncim) is included exclusively with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions. Customers must purchase the appropriate subscription through their ServiceNow account manager to activate the plugin. Installation can be performed via the ServiceNow Application Manager once the subscription is secured.

    Additional Information

    • No Updates in Prior Releases: There were no CIM updates in the Xanadu and Yokohama releases.
    • No Changes, Removals, or Deprecations: Between Xanadu and Zurich, no features were removed, deprecated, or changed in CIM.
    • Localization: CIM supports all languages provided by the ServiceNow AI Platform, ensuring broad localization support.
    • No New Browser or Accessibility Requirements: No updates were made regarding browser compatibility or accessibility standards.

    Practical Implications for ServiceNow Customers

    When upgrading to Zurich, customers can expect improved role flexibility within CIM, allowing coordinators and managers to operate without ITIL role restrictions and enhanced integration capabilities with change management. Activation requires appropriate subscription licensing. There are no significant behavioral changes or deprecated functionality that would impact existing CIM implementations, simplifying the upgrade process. Localization and platform compatibility remain consistent, ensuring smooth adoption across diverse environments.

    Consolidated page of all release notes for Continual Improvement Management from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Continual Improvement Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Continual Improvement Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Continual Improvement Management.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    CIM roles
    Implement and monitor improvement initiatives as a Continual Improvement Management (CIM) coordinator or manager without any ITIL role-related restrictions.
    Integrated applications
    As a CIM manager or coordinator, create change records from CIM tasks. If you have not been assigned the required ITIL or change_write roles, contact your system administrator.

    Changes

    Between your current release family and Zurich, some changes were made to existing Continual Improvement Management features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Continual Improvement Management features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Continual Improvement Management features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Continual Improvement Management.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    The Continual Improvement Management (com.sn_cim) plugin is available with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions only. Contact your ServiceNow account manager to purchase a subscription and activate the plugin. You can also install the CIM plugin from ServiceNow Application Manager after purchasing a subscription.

    Additional requirements

    If any additional requirements were introduced or changed for Continual Improvement Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Continual Improvement Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Continual Improvement Management, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Continual Improvement Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    Localization is applicable to CIM in all languages supported by the ServiceNow AI Platform.

    Highlight information

    If there are specific highlight considerations for Continual Improvement Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    See Continual Improvement Management for more information.