Combined Core ServiceNow AI Platform release notes for upgrades from Xanadu to Zurich

zurich Combined Product Files

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zurich Combined Product Files

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Combined Core ServiceNow AI Platform release notes for upgrades from Xanadu to Zurich

Release version: Zurich

Updated July 20, 2026

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Summary of Combined Core ServiceNow AI Platform Release Notes for Upgrades from Xanadu to Zurich

This consolidated release notes document provides ServiceNow customers with a comprehensive view of the Core ServiceNow AI Platform updates, new features, changes, deprecations, and important upgrade information spanning from the Xanadu through the Zurich releases. It is designed to help customers prepare effectively for upgrades by highlighting practical enhancements and configuration options relevant to these platform versions.

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Key Features

Dynamic Schema for Attributes (Xanadu): Enables creation and storage of structured attribute groups within a dynamic attribute store field, reducing the need to add new table columns and simplifying data management.
ECMAScript 2021 (ES12) Support (Xanadu): Allows server-side scripts to use modern JavaScript features, improving script performance and maintainability. Scripts can be individually enabled to run in ES12 mode.
Automated Job Scheduling and Manual Scaling (Xanadu): Introduces queue registration for automated scheduling of jobs with options for administrators to manually scale jobs at the queue level. Includes rollback capabilities for event processing configurations.
Migration to Message Processing Framework (Xanadu): Supports migrating existing sys event queues to a new framework with the ability to revert configurations if needed.
Geo Point Functions (Xanadu): Facilitates conversion between longitude/latitude columns and geo point fields, enhancing geospatial data handling.
System Events and Scheduled Jobs Enhancements (Xanadu): Adds new dashboard tiles to monitor active, stuck, and permanent error jobs, improving operational visibility.

Key Changes

TinyMCE Editor Upgrade (Xanadu): Upgraded from v4 to v6.8.2, the HTML editor now includes enhanced table and formatting features, support for custom styles, improved accessibility, and configurable toolbar and plugins via system properties.
Business Calendar Enhancements (Xanadu): Adds the ability to create business calendar spans with names accessible across applications, a new "Calendar type" field, and better differentiation between similar calendars.
Security and API Improvements (Xanadu): Includes mutual authentication support for REST inbound test steps, ACL application at GraphQL API path levels, control over HTTP headers and credentials in CORS requests, and ability to activate/deactivate CORS rules.
Platform Analytics Migration (Xanadu): REST and SOAP API analytics dashboards have been transitioned from Core UI to the Platform Analytics experience for improved analytics capabilities.
JavaScript Engine Update (Xanadu): Rhino JavaScript engine updated to enhance platform script performance.
Integration User Login Tracking (Xanadu): By default, web requests from integration users update their last login info on user records, with system properties available to disable this behavior.

Deprecations

System Performance Dashboard (Xanadu): Deprecated in favor of Impact Instance Observer, which offers advanced system performance monitoring. Customers are advised to contact their account manager for more details.
Application Insights (Xanadu): Marked for future deprecation; it has been hidden from the ServiceNow Store but remains supported. Impact Instance Observer is recommended as the replacement tool.

Activation and Requirements

The Core ServiceNow AI Platform is activated by default starting from the Xanadu release. No additional browser or localization requirements have been introduced through to Zurich. Accessibility improvements have been made, especially in the TinyMCE editor upgrade, which enhances keyboard navigation, screen reader support, and low-vision compatibility.

Practical Considerations for ServiceNow Customers

Review and complete pre- and post-upgrade tasks to ensure smooth transition to Zurich.
Leverage the new dynamic schema and automated job scheduling features to optimize data modeling and operational efficiency.
Utilize updated TinyMCE editor capabilities to improve content formatting and accessibility compliance.
Plan migration of sys event queues to the Message Processing Framework for better event processing management.
Update security settings to take advantage of enhanced mutual authentication and CORS control features.
Consider transitioning from deprecated dashboards and tools to Impact Instance Observer for system performance monitoring.

Consolidated page of all release notes for Core ServiceNow AI Platform from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Core ServiceNow AI Platform release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Core ServiceNow AI Platform to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Core ServiceNow AI Platform.


Release	Release notes
Xanadu	Dynamic schema for storing attributes Create and store structured groups of attributes and their values in a dynamic attribute store field. Use ECMAScript 2021 (ES12) features in any server-side script Use the latest JavaScript features supported with ECMAScript 2021 (ES12) mode in individual scripts in applications that use ES5 Standards mode or Compatibility mode. From a script’s record, select Turn on ECMAScript 2021 (ES12) mode. Automated jobs scheduling and manual scaling of jobs Starting with the Xanadu release, you can opt for automated job scheduling using queue registration. Select a queue in the new event form. As an admin, you can also manually define the number of jobs running at a queue level by scaling it either up or down as required in the Queue Details form. Migrate existing sys event applications to Message Processing Framework Migrate your existing sys event queues to Message Processing Framework. You can also roll back a queue back to its previous configurations. Geo point functions Convert longitude and latitude columns to a geo point field. Convert a geo point field or any valid numeric values or columns into longitude and latitude columns or values. System Events and Scheduled Jobs enhancements Try the new Active Jobs tile in the System Events dashboard that states the number of jobs associated for a queue in processing framework. You can also review the details of the completed jobs by using the new Stuck Jobs and Permanent Error Jobs tiles on the Scheduled Jobs dashboard.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Changes

Between your current release family and Zurich, some changes were made to existing Core ServiceNow AI Platform features.


Release	Release notes
Xanadu	TinyMCE upgrade The HTML editor field now uses upgraded version of TinyMCE. TinyMCE has been upgraded from v4 to v6.8.2. This upgrade provides enhanced table functions as well as enhanced formatting and editing features like accordion, addition of custom styles through dictionary attributes, enable/disable text menubar, enhanced power paste. These enhancements enable users to format content to better suit their needs. Add the supported plugins to the system property glide.ui.html.editor.enabled_plugins and add the supported toolbar options to the system property glide.ui.html.editor.toolbar to configure the editor according to your needs. The upgrade includes changes in plugin names, toolbar names and new system properties to support configurations for the new version. Business calendar enhancements Business calendar enhancements include the ability to create business calendar spans and their names (accessible across both global and scoped applications), add a new calendar field called Calendar type, and differentiate more easily between similar calendar names. Send REST Request - Inbound test step supports mutual authentication Use mutual authentication with the Send REST Request - Inbound test step by selecting an X.509 certificate. Apply ACLs to GraphQL API paths Specify which level of a GraphQL API to apply ACLs to with the Path ACL Depth field. REST and SOAP API analytics dashboards migrated to Platform Analytics experience The REST and SOAP API analytics dashboards have been migrated from Core UI to the Platform Analytics experience. Access the dashboards from All > System Web Services > Analytics Usage Overview. After upgrading, the Core UI dashboards are still available from All > System Web Services. Control access for HTTP headers in CORS requests Configure whether to allow credentials in requests with the Access-Control-Allow-Credentials field and which HTTP headers to allow in requests with the Access-Control-Allow-Headers field. Deactivate CORS rules Turn a CORS rule [sys_cors_rule] on or off with the Active field. Rhino update for the JavaScript engine on the platform Rhino was updated to improve the performance of the JavaScript engine on the platform. Web requests from integration users update the Last login and Last login time fields on user records By default, the Last login and Last login time fields in a user record [sys_user] are updated when an integration user sends a web request to an instance. To turn off this functionality, set both the glide.basicauth.update_last_login_time and the glide.oauth.update_last_login_time system properties to false.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Core ServiceNow AI Platform features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Core ServiceNow AI Platform features or functionality were deprecated.


Release	Release notes
Xanadu	The System Performance Dashboard is deprecated as of the Xanadu release. Impact Instance Observer offers a powerful solution for enhancing system performance. Contact your account manager to discover more. Starting with the Xanadu release, Application Insights is being prepared for future deprecation. It will be hidden and no longer available in the ServiceNow Store but will continue to be supported. Instead, Impact Instance Observer offers a powerful solution for enhancing system performance. Contact your account manager to discover more. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Core ServiceNow AI Platform.


Release	Release notes
Xanadu	ServiceNow AI Platform is a ServiceNow AI Platform feature that is active by default.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Core ServiceNow AI Platform we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Core ServiceNow AI Platform we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Core ServiceNow AI Platform, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	TinyMCE Upgrade Tiny MCE is an open-source rich text editor used in the HTML editor field. The upgrade of TinyMCE from v.4 to v.6.8.2 provides the following accessibility improvements: Keyboard: The color picker slider is now accessible using both keyboards and screen readers. There is also now a check mark to indicate the color selected by the user. The close dialog buttons in the modal dialogs are now accessible. The keyboard focus indicator is now clearly visible in the font color selection menu items. Screen reader: The selected value of drop-down menus like Font and Font-size is now announced by the screen reader. Low vision: The script editor and the HTML editor tool bar is now dark theme compatible. Admin Center and Adoption Blueprints accessibility enhancements Accessibility issues have been fixed for the following personas as part of Xanadu in Admin Center and Adoption Blueprints: persona_low_vision persona_no_vision persona_color persona_auditory persona_speech persona_cognitive persona_physical
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Core ServiceNow AI Platform we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Core ServiceNow AI Platform we have noted them here.


Release	Release notes
Xanadu	Use ECMAScript 2021 (ES12) features in any server-side script. The TinyMCE upgrade from V4 to V6.8.2 includes enhanced formatting options and editing, as well as extended functions to enable users to format their content to better suit their needs. Capture multiple attributes and their values in a single column instead of adding new columns to a table. Experience the new Automatic Jobs Scheduling feature with rollback and configuration retrieval abilities for events processing. See Administer the ServiceNow AI Platform for more information.
Yokohama	No updates for this release.
Zurich	No updates for this release.