--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Core ServiceNow AI Platform release notes for upgrades from Xanadu to Zurich # Combined Core ServiceNow AI Platform release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Core ServiceNow AI Platform Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document provides ServiceNow customers with all essential updates, new features, changes, deprecations, and important upgrade information for the Core ServiceNow AI Platform between the Xanadu and Zurich releases. It helps you prepare for the upgrade by summarizing improvements and necessary tasks across these release families. Show full answer Show less ## Important Upgrade Information * The document includes pre- and post-upgrade tasks to review before upgrading to Zurich. * No updates were made specifically in Yokohama or Zurich releases regarding features, removals, deprecations, activation, additional requirements, browser requirements, or localization. ## New Features Introduced in Xanadu * **Dynamic Schema for Attributes:** Enables creation and storage of structured groups of attributes in a dynamic attribute store field, reducing the need for multiple columns. * **ECMAScript 2021 (ES12) Support:** Allows use of the latest JavaScript features in server-side scripts while maintaining compatibility with ES5 mode. * **Automated Job Scheduling and Manual Scaling:** Introduces automated job scheduling with queue registration and manual job scaling within queues for better resource management. * **Message Processing Framework Migration:** Supports migration of existing sys event queues to the new framework with rollback capabilities. * **Geo Point Functions:** Converts longitude and latitude data between columns and geo point fields for enhanced geospatial data handling. * **System Events and Scheduled Jobs Enhancements:** New dashboard tiles for monitoring active jobs, stuck jobs, and permanent errors improve visibility into job processing. ## Key Changes in Xanadu * **TinyMCE HTML Editor Upgrade:** Upgraded from version 4 to 6.8.2, offering enhanced table functions, formatting, custom styles, and accessibility improvements. Configuration options are available via new system properties to tailor the editor. * **Business Calendar Enhancements:** Ability to create named calendar spans accessible across applications, add calendar type fields, and better differentiate similar calendar names. * **REST Request Testing:** Inbound test steps now support mutual authentication using X.509 certificates. * **GraphQL API ACL Control:** Allows specification of access control levels on API paths with Path ACL Depth. * **API Analytics Migration:** REST and SOAP API analytics dashboards moved to the Platform Analytics experience for improved usability. * **CORS Configuration:** Offers control over allowed HTTP headers and credentials in CORS requests, with ability to activate/deactivate CORS rules. * **JavaScript Engine Update:** Rhino JavaScript engine updated to improve platform performance. * **Integration User Login Tracking:** Web requests update user last login fields by default, configurable via system properties. ## Deprecations * The System Performance Dashboard is deprecated as of Xanadu; customers are advised to consider Impact Instance Observer for enhanced system performance monitoring. * Application Insights is being prepared for future deprecation but remains supported; it is removed from the ServiceNow Store. ## Accessibility Enhancements * TinyMCE upgrade improves keyboard navigation, screen reader announcements, and low vision support including dark theme compatibility. * Admin Center and Adoption Blueprints accessibility issues fixed for various personas including low vision, auditory, cognitive, and physical impairments. ## Activation and Requirements * The Core ServiceNow AI Platform feature is active by default from Xanadu onward. * No specific browser or additional requirements changes were introduced between Xanadu and Zurich. ## Practical Impact for ServiceNow Customers Upgrading from Xanadu to Zurich provides enhanced scripting capabilities, improved job scheduling and monitoring, better data attribute management, and user-friendly editing experiences. The upgrade also includes important accessibility improvements and robust security controls for APIs. Customers should review configuration property changes, especially related to the updated TinyMCE editor and job scheduling features, and plan migration of event queues to the Message Processing Framework for improved event handling. Be aware of deprecated features such as the System Performance Dashboard and plan to adopt recommended alternatives. The upgrade process is streamlined with no additional browser or activation steps required. Consolidated page of all release notes for Core ServiceNow AI Platform from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Core ServiceNow AI Platform release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Core ServiceNow AI Platform to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-coreservicenowaiplatform-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Core ServiceNow AI Platform. {#dfrn3-coreservicenowaiplatform-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Dynamic schema for storing attributes](https://www.servicenow.com/docs/access?context=dynamic-schema&family=xanadu&ft:locale=en-US) : Create and store structured groups of attributes and their values in a dynamic attribute store field. [Use ECMAScript 2021 (ES12) features in any server-side script](https://www.servicenow.com/docs/access?context=set-es12-mode-scripts&family=xanadu&ft:locale=en-US) : Use the latest JavaScript features supported with ECMAScript 2021 (ES12) mode in individual scripts in applications that use ES5 Standards mode or Compatibility mode. From a script's record, select Turn on ECMAScript 2021 (ES12) mode. [Automated jobs scheduling and manual scaling of jobs](https://www.servicenow.com/docs/access?context=auto-job-scheduling&family=xanadu&ft:locale=en-US) : Starting with the Xanadu release, you can opt for automated job scheduling using queue registration. Select a queue in the new event form. As an admin, you can also manually define the number of jobs running at a queue level by scaling it either up or down as required in the Queue Details form. [Migrate existing sys event applications to Message Processing Framework](https://www.servicenow.com/docs/access?context=auto-job-scheduling&family=xanadu&ft:locale=en-US) : Migrate your existing sys event queues to Message Processing Framework. You can also roll back a queue back to its previous configurations. [Geo point functions](https://www.servicenow.com/docs/access?context=platform-support-functions&family=xanadu&ft:locale=en-US) : Convert longitude and latitude columns to a geo point field. Convert a geo point field or any valid numeric values or columns into longitude and latitude columns or values. [System Events and Scheduled Jobs enhancements](https://www.servicenow.com/docs/access?context=track-events&family=xanadu&ft:locale=en-US) : Try the new Active Jobs tile in the System Events dashboard that states the number of jobs associated for a queue in processing framework. You can also review the details of the completed jobs by using the new Stuck Jobs and Permanent Error Jobs tiles on the Scheduled Jobs dashboard. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Core ServiceNow AI Platform features. {#dfrn3-coreservicenowaiplatform-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [TinyMCE upgrade](https://www.servicenow.com/docs/access?context=c_UseHTMLFields&family=xanadu&ft:locale=en-US) : The HTML editor field now uses upgraded version of TinyMCE. TinyMCE has been upgraded from v4 to v6.8.2. This upgrade provides enhanced table functions as well as enhanced formatting and editing features like accordion, addition of custom styles through dictionary attributes, enable/disable text menubar, enhanced power paste. These enhancements enable users to format content to better suit their needs. Add the supported plugins to the system property glide.ui.html.editor.enabled_plugins and add the supported toolbar options to the system property glide.ui.html.editor.toolbar to configure the editor according to your needs. The upgrade includes changes in plugin names, toolbar names and new system properties to support configurations for the new version. [Business calendar enhancements](https://www.servicenow.com/docs/access?context=define-business-calendar-entries&family=xanadu&ft:locale=en-US) : Business calendar enhancements include the ability to create business calendar spans and their names (accessible across both global and scoped applications), add a new calendar field called Calendar type, and differentiate more easily between similar calendar names. [Send REST Request - Inbound test step supports mutual authentication](https://www.servicenow.com/docs/access?context=atf-send-rest-request-inbound&family=xanadu&ft:locale=en-US) : Use mutual authentication with the Send REST Request - Inbound test step by selecting an X.509 certificate. [Apply ACLs to GraphQL API paths](https://www.servicenow.com/docs/access?context=build-graphql-scripted-schema&family=xanadu&ft:locale=en-US) : Specify which level of a GraphQL API to apply ACLs to with the Path ACL Depth field. [REST and SOAP API analytics dashboards migrated to Platform Analytics experience](https://www.servicenow.com/docs/access?context=c_APIAnalyticsReports&family=xanadu&ft:locale=en-US) : The REST and SOAP API analytics dashboards have been migrated from Core UI to the Platform Analytics experience. Access the dashboards from AllSystem Web ServicesAnalytics Usage Overview. After upgrading, the Core UI dashboards are still available from AllSystem Web Services. [Control access for HTTP headers in CORS requests](https://www.servicenow.com/docs/access?context=t_DefineACORSRule&family=xanadu&ft:locale=en-US) : Configure whether to allow credentials in requests with the Access-Control-Allow-Credentials field and which HTTP headers to allow in requests with the Access-Control-Allow-Headers field. [Deactivate CORS rules](https://www.servicenow.com/docs/access?context=t_DefineACORSRule&family=xanadu&ft:locale=en-US) : Turn a CORS rule \[sys_cors_rule\] on or off with the Active field. [Rhino update for the JavaScript engine on the platform](https://www.servicenow.com/docs/access?context=c_JS_engine_upgrade&family=xanadu&ft:locale=en-US) : Rhino was updated to improve the performance of the JavaScript engine on the platform. [Web requests from integration users update the Last login and Last login time fields on user records](https://www.servicenow.com/docs/access?context=r_AvailableSystemProperties&family=xanadu&ft:locale=en-US) : By default, the Last login and Last login time fields in a user record \[sys_user\] are updated when an integration user sends a web request to an instance. To turn off this functionality, set both the glide.basicauth.update_last_login_time and the glide.oauth.update_last_login_time system properties to false. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Core ServiceNow AI Platform features or functionality were removed. {#dfrn3-coreservicenowaiplatform-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Core ServiceNow AI Platform features or functionality were deprecated. {#dfrn3-coreservicenowaiplatform-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | * The System Performance Dashboard is deprecated as of the Xanadu release. [Impact Instance Observer](https://www.servicenow.com/docs/access?context=io-overview&family=xanadu&ft:locale=en-US) offers a powerful solution for enhancing system performance. Contact your account manager to discover more. * Starting with the Xanadu release, Application Insights is being prepared for future deprecation. It will be hidden and no longer available in the ServiceNow Store but will continue to be supported. Instead, [Impact Instance Observer](https://www.servicenow.com/docs/access?context=io-overview&family=xanadu&ft:locale=en-US) offers a powerful solution for enhancing system performance. Contact your account manager to discover more. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Core ServiceNow AI Platform. {#dfrn3-coreservicenowaiplatform-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | ServiceNow AI Platform is a ServiceNow AI Platform feature that is active by default. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Core ServiceNow AI Platform we have noted them here. {#dfrn3-coreservicenowaiplatform-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Core ServiceNow AI Platform we have noted them here. {#dfrn3-coreservicenowaiplatform-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Core ServiceNow AI Platform, such as specific requirements or compliance levels. {#dfrn3-coreservicenowaiplatform-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | TinyMCE Upgrade : Tiny MCE is an open-source rich text editor used in the HTML editor field. The upgrade of TinyMCE from v.4 to v.6.8.2 provides the following accessibility improvements: * Keyboard: * The color picker slider is now accessible using both keyboards and screen readers. * There is also now a check mark to indicate the color selected by the user. * The close dialog buttons in the modal dialogs are now accessible. * The keyboard focus indicator is now clearly visible in the font color selection menu items. * Screen reader: * The selected value of drop-down menus like Font and Font-size is now announced by the screen reader. * Low vision: * The script editor and the HTML editor tool bar is now dark theme compatible. Admin Center and Adoption Blueprints accessibility enhancements : Accessibility issues have been fixed for the following personas as part of Xanadu in Admin Center and Adoption Blueprints: * persona_low_vision * persona_no_vision * persona_color * persona_auditory * persona_speech * persona_cognitive * persona_physical | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Core ServiceNow AI Platform we have noted them here. {#dfrn3-coreservicenowaiplatform-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Core ServiceNow AI Platform we have noted them here. {#dfrn3-coreservicenowaiplatform-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Use ECMAScript 2021 (ES12) features in any server-side script. * The TinyMCE upgrade from V4 to V6.8.2 includes enhanced formatting options and editing, as well as extended functions to enable users to format their content to better suit their needs. * Capture multiple attributes and their values in a single column instead of adding new columns to a table. * Experience the new Automatic Jobs Scheduling feature with rollback and configuration retrieval abilities for events processing. See [Administer the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=intro-now-platform-landing&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] *[\>]: and then