--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Creator Studio release notes for upgrades from Xanadu to Zurich # Combined Creator Studio release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Creator Studio Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document provides ServiceNow customers with a comprehensive view of new features, changes, and important upgrade information for Creator Studio spanning from the Xanadu to Zurich releases. It is designed to assist in preparing for upgrades and to highlight enhancements and configuration updates that impact app creation, form design, automation, and user experience within Creator Studio. Show full answer Show less ## Important Upgrade Information * No specific pre- or post-upgrade tasks were noted as changed for upgrading from Xanadu through Zurich. * Creator Studio requires the App Engine Enterprise license across all releases. * Activation of Creator Studio is performed by requesting the application via the ServiceNow Store. ## New Features * **Form and Topic Association:** Ability to associate topics with forms to enable browsing by topic (Xanadu). * **Dynamic Form Behavior:** Introduce dynamic questions that appear or change based on user responses (Xanadu 26.2.1). * **Custom Activities for Automations:** Define custom activities on the ServiceNow AI Platform to use in app automations (Xanadu 26.2.1). * **Sample Record Interaction:** Preview and interact with sample records generated by Creator Studio apps (Xanadu 26.2.1). * **Process Triggers from Questions:** Use specific answers to form questions as triggers for automated processes (Xanadu). * **Email Automation:** New send email activity to automate email notifications based on process conditions (Xanadu). * **Question Sets:** Add curated sets of questions defined by admins to forms for consistent and efficient form building (Xanadu). * **Form Testing via Try It Button:** Test published forms and view playbook results directly in Creator Studio (Yokohama 27.2.2). * **Change Data Table:** Admins can change the target table where app data is stored (Yokohama 27.2.2). * **Open Apps in ServiceNow Studio:** Seamlessly switch to ServiceNow Studio for advanced app editing (Yokohama 27.2.2). * **Build Forms from Text Prompts:** Generate forms automatically using natural language input with Now Assist (Yokohama 27.2.2). * **Auto-populate Form Answers:** Automatically fill answers based on record choice questions to speed up form completion (Yokohama 27.2.2). * **Catalog Variables in Playbooks:** Use catalog variable answers to trigger playbook activities and decisions (Yokohama 27.2.2). * **Experience Switcher:** Switch between no-code (Creator Studio), mid-code (ServiceNow Studio), and pro-code (ServiceNow IDE) development environments easily (Yokohama 27.2.2). * **Customizable Email Notifications:** Create branded, customizable email templates for requests and updates within apps (Zurich). * **Playbook Activity to Update Records:** New activity to automatically update multiple fields on submitted records (Zurich). * **New Question Types:** Duration (time length) and Attachment question types added to forms, supporting dynamic behavior (Zurich). * **Granular Admin Roles:** Introduced more specific admin roles to delegate configuration tasks without full admin access (Zurich). * **Delete Unpublished Forms:** Ability to delete unpublished forms completely, removing them from the AI Platform (Zurich). ## Changes to Existing Features * **Performance Improvements:** Enhanced performance for reference-based form questions like Record choices and Multi-select (Xanadu). * **Navigation Redesign:** Navigation moved from header to sidebar for easier access to forms, automations, submissions, and bookmarks (Yokohama 27.2.2). * **Streamlined App Creation:** New app creation workflow with a choice of app types; separation of template selection, form addition, and preview (Yokohama 27.2.2). * **Form Preview Updates:** Preview options simplified to show only the current form with experience selection at the top (Yokohama 27.2.2). * **Request App Workspace Enhancements:** Default view changed to Lists, renamed analytics, and improved navigation for fulfillers (Yokohama 27.2.2). * **Playbooks Require Published Forms:** Forms must be published to be used in automated playbooks (Yokohama 27.2.2). * **App Search and Bookmarks:** New search bar and bookmarking feature on the Creator Studio home page to quickly find and save apps (Yokohama 27.2.2). \< Consolidated page of all release notes for Creator Studio from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Creator Studio release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Creator Studio to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-creatorstudio-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Creator Studio. {#dfrn3-creatorstudio-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Associate a topic with a form](https://www.servicenow.com/docs/access?context=creator-studio-edit-form-settings&family=xanadu&ft:locale=en-US) : You can now add a topic to the settings for a form, enabling users to browse forms by their related topics. [Dynamic behavior for forms](https://www.servicenow.com/docs/access?context=creator-studio-dynamic-behavior&family=xanadu&ft:locale=en-US) : As of Creator Studio version 26.2.1, you can add dynamic updates to forms and their questions based on how users answer questions. For example, you can define a question to appear based on the answer to another question. See the Accessibility section of these release notes for accessibility details. [Define custom activities for use in automations](https://www.servicenow.com/docs/access?context=creator-studio-add-automation&family=xanadu&ft:locale=en-US) : As of Creator Studio version 26.2.1, administrators can define custom activities on the ServiceNow AI Platform to use in automations when building apps in Creator Studio. [Interact with sample records within Creator Studio](https://www.servicenow.com/docs/access?context=creator-studio-preview-record&family=xanadu&ft:locale=en-US) : As of Creator Studio version 26.2.1, app creators can now see how records generated by Creator Studio apps will appear by previewing and interacting with a sample record on the Form submissions tab. Selecting a record in the app's workspace opens it in a new tab within the app in Creator Studio. [Use questions as process triggers](https://www.servicenow.com/docs/access?context=creator-studio-add-trigger-automation&family=xanadu&ft:locale=en-US) : You can now select one of the published questions from the app's form as a trigger for its process. For example, if a user selects "blue" as the reply about their favorite color on the app's form, you can specify "blue" as the trigger for an automated process. [New send email activity in automations](https://www.servicenow.com/docs/access?context=creator-studio-add-activities-automation&family=xanadu&ft:locale=en-US) : When you create a process, you can now have your app's automation automatically send an email when specified conditions are met. [Add curated questions to a form using question sets](https://www.servicenow.com/docs/access?context=creator-studio-edit-form&family=xanadu&ft:locale=en-US) : When creating forms, developers can now select from preconfigured question sets, enabling them to select curated questions without worrying about the details. Admins create question sets on the ServiceNow AI Platform, and question sets can't be edited in Creator Studio. | | Yokohama | [Test forms with the new Try it button](https://www.servicenow.com/docs/access?context=creator-studio-try-it&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2,you can test using published forms through a Try it button. After you submit the form, any associated playbooks run and their results appear in the generated record that opens in a new tab within Creator Studio. [Change the table for an app](https://www.servicenow.com/docs/access?context=creator-studio-admin-app-table&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2, admins can change the table where data from apps built in Creator Studio is saved. [Seamlessly open apps in ServiceNow Studio](https://www.servicenow.com/docs/access?context=view-apps-creator-studio-home-page&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2, you can open an app in ServiceNow Studio to make additional, more complicated edits by selecting an Open with ServiceNow Studio link from the app's tile on the Creator Studio home page. [Generate a form from text prompts using the Build with Now Assist tab](https://www.servicenow.com/docs/access?context=creator-studio-dynamic-behavior&family=yokohama&ft:locale=en-US) : Enable users to generate forms automatically from text prompts by using the Build with Now Assist dialog box. [Auto-populate question values on a form](https://www.servicenow.com/docs/access?context=creator-studio-edit-form&family=yokohama&ft:locale=en-US) : Help users complete forms faster with the new Add auto-fill option, which automatically populates answers based on answers to questions that are record choices. [Use catalog variables in playbook activities and decisions](https://www.servicenow.com/docs/access?context=creator-studio-add-automation&family=yokohama&ft:locale=en-US) : Playbook activities and decision branches can now be triggered by answers to one or more questions on a form when you configure the conditions. [Select your development experience](https://www.servicenow.com/docs/access?context=crs-choosing-your-experience&family=yokohama&ft:locale=en-US) : Seamlessly change between development environments using the new experience switcher. Depending on the products and versions that are installed and the role you have, you can switch between the following environments: * Creator Studio to get a no-code experience * ServiceNow Studio to get a platform coding experience * ServiceNow IDE to get a pro-code ServiceNow experience | | Zurich | [Customizable email notifications](https://www.servicenow.com/docs/access?context=crs-admining-notifications&family=zurich&ft:locale=en-US) : Promote consistent branding by having admins create custom email notifications and templates, which are sent when users request something from an app or the request was changed or closed. In support, several of the standard email notification activities are now in the public scope, and a new Configure email notifications item is available in Guided Setup. [New playbook activity to update record fields](https://www.servicenow.com/docs/access?context=creator-studio-add-activities-automation&family=zurich&ft:locale=en-US) : Enable apps to change several fields automatically on the submitted record using the new Update submission playbook activity. In support, a new Configure playbook activities item is available in Guided Setup. [New question types for forms](https://www.servicenow.com/docs/access?context=creator-studio-form-elements-ref&family=zurich&ft:locale=en-US) : Two new question types are available for forms: Duration and Attachment. * Duration enables users to specify a length of time. * Attachment enables users to upload an attachment as a question. The Attachment field differs from the Add attachment option for the form, because the Attachment question type can be used in dynamic behavior questions. [Granular configuration admin roles](https://www.servicenow.com/docs/access?context=roles-creator-studio&family=zurich&ft:locale=en-US) : Several new granular admin roles enable developers to complete administrative configuration tasks without requiring the full admin role. [Delete unpublished forms](https://www.servicenow.com/docs/access?context=crs-delete-form&family=zurich&ft:locale=en-US) : You can now delete unpublished forms from Creator Studio, which completely removes the record for the form from the ServiceNow AI Platform. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Creator Studio features. {#dfrn3-creatorstudio-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Better performance for reference-based form questions](https://www.servicenow.com/docs/access?context=creator-studio-form-elements-ref&family=xanadu&ft:locale=en-US) : The selection of a table for reference-based form questions has been improved. For example Record choices or Multi-select questions. | | Yokohama | [Navigation moved from header to sidebar](https://www.servicenow.com/docs/access?context=creator-studio-add-form&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2, the navigation has moved from the application header to a navigation panel so you can more easily see what's in your application. The following changes have been made: * The Forms in your app section of the navigation panel enables you to easily access forms. If an app has multiple forms, each of them appears separately in the navigation panel. * Automations appear in the navigation panel under the form they're associated with. The link to Add automation now appears under each form. * The form submissions section has been renamed List configurations and now appears in the Manage your submission configurations section of the navigation panel. * The submitted record configuration is now available in the Record details in the Manage your submission configurations section of the navigation panel. * A search box in the new navigation panel enables you to search all forms and automations in an app. * A bookmark icon () in the navigation panel enables you to bookmark an app for faster access. [Streamlined app creation](https://www.servicenow.com/docs/access?context=create-app-creator-studio&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2, the following changes have been made when you create an app: * A new page appears asking you what type of app you want to build, such as a Service Desk app. Note that admins can choose not to display this page. * Choosing a template, adding a form, and previewing it is now a separate process rather than being done during the app creation process. [Form preview change](https://www.servicenow.com/docs/access?context=creator-studio-edit-form&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2, the way you preview forms has changed in the following ways: * The option to select between Portal, Now Mobile, and Virtual Agent experiences has moved to the top of the preview. * You can preview only the form you're currently viewing rather than being able to switch between forms in the preview. * The preview no longer shows the record details and workspace configuration. Those items have moved to the new navigation panel. [Request App Workspace more intuitive to use](https://www.servicenow.com/docs/access?context=creator-studio-request-app-workspace&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2, the Request App Workspace has been streamlined to help fulfillers find and analyze requests more easily. The following changes have been made: * The Home view has been removed, so the Lists view now appears by default. * The Analytics view has been renamed Dashboard overview, and the analytics Home, Data Visualizations, and KPIs tabs have been removed. * A link to the Request App Workspace now appears in AllApp EngineWorkspaces. [Playbooks use only published forms](https://www.servicenow.com/docs/access?context=creator-studio-add-automation&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2, forms must now be published (marked as ready) before you can use them to create an automated playbook. [Hide the App Engine Studio template with a new system property](https://www.servicenow.com/docs/access?context=creator-studio-components-installed&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2, Creator Studio users who have both App Engine Studio (AES) and Creator Studio installed will no longer see the AES template when they create an app. Admins can choose to show the AES template using the new com.glide.creator_studio.template_deny_list system property. [Form location removed from form creation](https://www.servicenow.com/docs/access?context=creator-studio-edit-form-settings&family=yokohama&ft:locale=en-US) : Defining the catalogs and topics for a form is now accomplished by modifying the form settings rather than being done during the form creation process. If you haven't defined a location for a form, you are prompted to do so before you can mark it as ready. [Search for apps on the home page](https://www.servicenow.com/docs/access?context=view-apps-creator-studio-home-page&family=yokohama&ft:locale=en-US) : Quickly find the app that you're looking for using the new search bar on the Creator Studio home page. [Save and quickly find apps with bookmarks](https://www.servicenow.com/docs/access?context=crs-work-with-bookmarked-apps&family=yokohama&ft:locale=en-US) : Bookmark apps to find them faster using the new Bookmarks pill on the home page. | | Zurich | [Deleting questions from unpublished forms removes the record](https://www.servicenow.com/docs/access?context=creator-studio-delete-forms-questions&family=zurich&ft:locale=en-US) : When you delete a question from an unpublished form, the record for the question is now also removed from the ServiceNow AI Platform. | [ ] ## Removed Between your current release family and Zurich, some Creator Studio features or functionality were removed. {#dfrn3-creatorstudio-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Creator Studio features or functionality were deprecated. {#dfrn3-creatorstudio-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Creator Studio. {#dfrn3-creatorstudio-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Creator Studio by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Creator Studio by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Creator Studio is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Creator Studio by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Creator Studio is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Creator Studio we have noted them here. {#dfrn3-creatorstudio-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | You must have the App Engine Enterprise license to use Creator Studio. | | Yokohama | Additional requirements : You must have the App Engine Enterprise license to use Creator Studio. | | Zurich | Additional requirements : You must have the App Engine Enterprise license to use Creator Studio. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Creator Studio we have noted them here. {#dfrn3-creatorstudio-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Creator Studio, such as specific requirements or compliance levels. {#dfrn3-creatorstudio-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | As of Creator Studio version 26.2.1, the following enhancements were made for accessibility: * To ensure that users know if a question has dynamic behavior without opening the side panel, questions within the form canvas are tagged. * For sighted users, the tag is an icon. * For screen reader users, the corresponding ARIA tags indicate the same information on the focusable element. * Navigating between tabs on the app settings modal no longer selects the close (X) button. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. For more information, see [Dark mode in Creator Studio](https://www.servicenow.com/docs/access?context=crs-enabling-dark-mode&family=zurich&ft:locale=en-US). | [ ] ## Localization information If there are specific localization considerations for Creator Studio we have noted them here. {#dfrn3-creatorstudio-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Creator Studio we have noted them here. {#dfrn3-creatorstudio-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Associate a topic with a form to appear in Employee Center * Use questions as automation triggers * Add dynamic behavior to forms based on user responses * Implement custom activities for automated playbooks * Automate sending emails in a process * Add question sets curated by your admin to a form See [Creator Studio](https://www.servicenow.com/docs/access?context=creator-studio-landing&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Create forms quickly by using Now Assist. * As of Creator Studio version 27.2.2, revamped navigation means you can more easily see what's in your app. * Populate any question on the form based on the answer given for a record choice question. * Use answers to form questions to trigger an activity in playbooks. * Switch seamlessly between no-code, mid-skill, and pro-code app development experiences for a more unified development platform with the new experience switcher. See [Creator Studio](https://www.servicenow.com/docs/access?context=creator-studio-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Create customized email notifications that are sent by the apps that you build. * Add playbooks with a new activity that automatically updates some fields on the app's generated record. * Augment forms with the new Duration and Attachment question types. See [Creator Studio](https://www.servicenow.com/docs/access?context=creator-studio-landing&family=zurich&ft:locale=en-US) for more information. | [ ] *[\>]: and then