Xanadu |
- DEX Insights
- See a complete picture of your device performance, user interactions, and network health with DEX data. DEX Insights provide a simplified view with clear insights so you can identify issues and remedies before they slow you down.
- Integration with ServiceNow Proactive Engagement
- Keep things running smoothly and avoid interruptions. DEX integration with ServiceNow Proactive Engagement helps make managing your digital experience smoother. It monitors your devices and apps, sends you alerts about potential problems, and guides you through fixing them.
- Desktop Assistant with Now Assist
- Troubleshoot and solve problems independently with Desktop Assistant, which gives you direct access to generative AI on a user-friendly interface.
- Actions and Actions Library
- Automate and streamline issue resolution within digital experience environments using the Actions and Actions Library in DEX. You can use prebuilt solutions and set up automated actions to resolve issues on your own efficiently.
|
Yokohama |
- Manage your system compliance report
- Identify vulnerabilities and keep end-user devices secure and efficient by confirming that they meet security policies and regulatory standards. The Compliance report provides a comprehensive view of how well the end-user
devices are adhering to the security measures of your organization.
- Monitor system performance
- Identify high-performance devices by monitoring critical metrics, such as CPU usage, memory consumption, disk activity, and input/output (IO) reading and writing speeds. Monitoring system performance provides information
about how device performance impacts overall system health.
- Check your device's health
-
Digital End-user Experience Self-service (DEX Self-service) enables you to check the performance of your device using a Device health check. You can check the device health on demand and resolve the issues detected by DEX by leveraging the recommended resolutions for the issues. The resolutions can either be remedial actions (that you can trigger via a button), self-help instructions, or URL.
You can also use Device actions which can be triggered even when no issues are detected on the device. These actions enable you to maintain good performance of the devices and applications
- Monitor apps network
- Monitor the advanced metrics like jitter, latency, and packet loss with a visual representation of network hops. These metrics provide real-time insights into network performance, helping to identify bottlenecks and areas
for optimization quickly.
- Additional device metrics
- Get insights into device health and performance using the newly added device-level and application metrics. These metrics include memory usage, system time, energy consumption, and page file size. They're available in the
following pages under Device health or Advanced app metrics:
- Operating system
- System compliance metrics
- Windows power plan
- File management
- Windows registry
- Microsoft Configuration Manager (MCM) application
- Application freeze
- Digital Experience Score
- Measure and consolidate both quantitative and qualitative data to gain a holistic view of the digital employee experience. The Digital Experience Score dashboard (DEX Score) provides data-driven insights to improve your employees' digital experience.
DEX Score compiles health metrics scores, user sentiment scores, and service experience scores for applications and devices to calculate the overall digital experience score. Access device lists based on individual device or application health metric scores. Review the list to identify devices with scores below the average for each metric.
- Proactive Engagement
- Inform employees by providing any self-help instructions or notifications by Desktop Assistant and email as the two new notification channels along with the existing Virtual Agent option.
Explore what Proactive Engagement has to offer with new use cases as part of the base system. The new use cases include poor Wi-Fi connectivity, device crash, app crash, app freeze, Jamf execution, and disconnected Zscaler. User criteria help in grouping the users based on certain conditions. You can set the user criteria settings through Proactive Engagement. Depending on the remedial action chosen from the list while creating a new metric rule, specific input parameters can be configured with advanced settings that will fetch a static input.
|
Zurich |
- View collected metrics with Metrics analyzer
- Using the DEX Metrics analyzer, explore and analyze various metrics for Configuration Items (CIs) through selecting metrics by application, device, location, and OS.
- Monitoring non-persistent VDIs
- Set up monitoring of non-persistent VDIs to identify performance issues and to troubleshoot.
- Set up page-level monitoring
- Monitor a Web application performance at a specific page level and view the collected metrics in the Metrics analyzer.
- Assign ITIL-related roles to DEX users
- Exercise tighter control over the role management system and role delegation. Control who has access to Express list, Alerts, and Incident records after the ITIL-related roles have been removed from the dex_user or
dex_engineer roles.
- Microsoft Teams call quality
- View detailed metrics for the Microsoft Teams calls of a particular user, including call quality, network metrics, and session data, with DEX for Microsoft 365.
- Create a remedial action
- Access the Create Remedial Action page from the DEX Administration workspace. DEX admins can create a remedial action or link to an existing remedial action to a check definition. To enhance the end-user experience, you can also run the remedial action on
multiple impacted devices at once.
- Device health page
- View real-time data from the past 24 hours for alerts, change requests, and incidents impacting a device in the Device events Timeline chart on the Device health page.
- Diagnose and resolve issues on DEX monitored devices
- Service desk agents can use the DEX diagnosis and resolution agentic AI workflow to resolve issues on DEX monitored devices through a structured process that includes diagnosis of the cause, a resolution plan with actionable steps, and documenting the resolution in the incident
record.
- Diagnose and resolve issues on DEX monitored devices
- Service desk agents can diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics that correlate device, network, and application data.
- Incident diagnostics and suggested resolutions
- Service desk agents can diagnose and resolve common issues on DEX monitored devices from the Investigation tab in incident records within the Service Operations Workspace. View the health status of the device and related metrics, review the
suggested resolutions, and execute remedial actions or follow self-help instructions to resolve the incident. Monitor the status of actions after they’re completed.
- Customize theme, Customize home page, and Create a hyperlink card
- DEX
Desktop Assistant administrators can customize the theme for Desktop Assistant by modifying specific CSS variables. You can also customize the logo, add hyperlink cards, and map these cards to sections on the home page.
- Zoom call quality
-
Admins can view detailed metrics for Zoom calls made by users assigned to this device or who logged in within the past 15 days. The metrics include call quality, network performances, and call details enabling faster
troubleshooting and improved end-user experience visibility.
- View Zoom room metrics
- Using DEX for Zoom, admins can monitor Zoom Room performance across their organization, view issues in each room, and analyze root causes to promote consistent meeting experiences.
- Added new remedial actions
- The DEX base system includes the following new remedial actions:
- Add a registry key (Windows)
- Clear Google Chrome browsing data (macOS and Windows)
- Clear Recycle Bin (macOS and Windows)
- Configure device power scheme (macOS and Windows)
- Delete Network Drive (Windows)
- Delete a file (Windows)
- Elevate temporary admin access (macOS and Windows)
- Map Network Drive (Windows)
- Modify USB storage access: Execute (Windows)
- Modify USB storage access: Read (Windows)
- Modify USB storage access: Write (Windows)
- Modify a registry key value (Windows)
- Remediate Zscaler connectivity (macOS and Windows)
- Repair corrupt Outlook files (macOS and Windows)
- Reset Google Chrome browser settings (macOS and Windows)
- Restart Audio Services (Windows)
- Restart Microsoft OneDrive (macOS and Windows)
- Restart Microsoft Outlook (Windows)
- Updated the Clear application cache remedial action to enable selecting the Microsoft Teams application, helping improve Teams performance.
- Enhanced metric rule experience
- DEX administrators can now manage all types of proactive rules (both metric and configuration-based) within a unified interface, streamlining rule management across the DEX system.
- AI-powered root cause analysis for Zoom call quality issues
- Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network
factors directly in the Zoom call quality view. Get the real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue
efficiently.
- Get AI driven insights for boot time performance
- Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and knowledge articles to resolve boot performance problems quickly.
- View GPU device metric details
- Monitor GPU and VRAM (Video Random Access Memory) usage on the Device page to assess graphics performance and identify bottlenecks. GPU usage shows the percentage of graphics processing capacity in use, while VRAM usage
highlights memory consumption for graphics intensive workloads. These metrics help detect rendering issues, memory intensive applications, and performance degradation enabling faster investigation and resolution of GPU related
device problems.
|