--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Dispute Content Pack for US Regulations release notes for upgrades from Xanadu to Zurich # Combined Dispute Content Pack for US Regulations release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Dispute Content Pack for US Regulations release notes for upgrades from Xanadu to Zurich This consolidated release notes page provides ServiceNow customers with a comprehensive view of updates, new features, changes, removals, and activation instructions for the Dispute Content Pack for US Regulations as they upgrade from the Xanadu release family to Zurich. It helps customers prepare effectively for the upgrade by summarizing key information across multiple releases. Show full answer Show less ## Key Features * **Configurable SLA Definitions (Xanadu):** Enables dispute agents to efficiently manage Reg E and Reg Z cases by defining SLAs, allowing managers to monitor progress and take timely action. * **Enhanced Dispute Manager and Agent Landing Pages (Xanadu):** Updated tabs for Debit Card and Credit Card dispute cases now include indicators for SLA breached and SLA at risk, improving visibility and management efficiency. ## Changes, Removals, and Deprecations No changes, removals, or deprecations were introduced in releases from Xanadu through Zurich. Customers can expect stability in existing features without functionality loss or modification in this upgrade path. ## Activation and Additional Information * **Installation:** The Dispute Content Pack for US Regulations must be requested and installed via the ServiceNow Store. * **Browser, Accessibility, Localization:** There are no new or updated requirements for browsers, accessibility compliance, or localization considerations across these releases. * **Highlights:** The pack streamlines dispute case tracking and management, complies with US financial regulations (Reg E and Reg Z), and incorporates SLA definitions to assist issuers in monitoring deadlines. ## Upgrade Recommendations Before upgrading to Zurich, review and complete any pre- and post-upgrade tasks as advised in the release notes to ensure a smooth transition. Since there are no updates or changes in the Zurich release, focus on verifying your current configurations and SLA setups introduced in Xanadu for effective dispute management. Consolidated page of all release notes for Dispute Content Pack for US Regulations from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Dispute Content Pack for US Regulations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Dispute Content Pack for US Regulations to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-disputecontentpackforusregulations-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Dispute Content Pack for US Regulations. {#dfrn3-disputecontentpackforusregulations-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Configurable SLA Definitions for Reg E and Reg Z](https://www.servicenow.com/docs/access?context=using-the-dispute-content-pack-for-us-regulation&family=xanadu&ft:locale=en-US) : Configure SLA definitions for Reg E and Reg Z to enable dispute agents to manage cases efficiently and enable managers to monitor progress and take timely actions. [Enhancements to dispute manager and dispute agent landing pages](https://www.servicenow.com/docs/access?context=exploring-dispute-content-pack-for-us-regulation&family=xanadu&ft:locale=en-US) : Modified the existing tabs Debit card disputes cases and Credit card cases under incorrect billing with SLA breached and SLA at risk on both the disputes manager and dispute agent landing pages. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Dispute Content Pack for US Regulations features. {#dfrn3-disputecontentpackforusregulations-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Dispute Content Pack for US Regulations features or functionality were removed. {#dfrn3-disputecontentpackforusregulations-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Dispute Content Pack for US Regulations features or functionality were deprecated. {#dfrn3-disputecontentpackforusregulations-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Dispute Content Pack for US Regulations. {#dfrn3-disputecontentpackforusregulations-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Dispute Content Pack for US Regulations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Dispute Content Pack for US Regulations, such as specific requirements or compliance levels. {#dfrn3-disputecontentpackforusregulations-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Streamlines the tracking and management of dispute cases. * Complies with US Regulations such as Regulation E (Reg E) and Regulation Z (Reg Z). * Incorporate Service Level Agreement (SLA) definitions to help issuers monitor deadlines and take actions. See [Dispute Content Pack for US Regulations](https://www.servicenow.com/docs/access?context=dispute-content-pack-for-us-regulation-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]