--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Dispute Rules Content Pack for Nacha release notes for upgrades from Xanadu to Zurich # Combined Dispute Rules Content Pack for Nacha release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Dispute Rules Content Pack for Nacha Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document assists ServiceNow customers in preparing for upgrading the Dispute Rules Content Pack for Nacha from the Xanadu release family to Zurich. It summarizes new features, changes, activation steps, and other relevant information across these releases, focusing on enabling streamlined ACH dispute processing aligned with Nacha guidelines. Show full answer Show less ## New Features * **Decision Tables for ACH Dispute Processing:** The Zurich release introduces decision tables that streamline dispute processing by validating ACH transaction details and questionnaire answers against eligibility rules embedded within the application. * **Supporting Knowledge Base Article:** An integrated Knowledge Base article is included, providing a comprehensive table of reason codes and chargeback rules to help verify chargeback eligibility efficiently. ## Changes, Removals, and Deprecations No updates, removals, or deprecations were made to the Dispute Rules Content Pack for Nacha between Xanadu and Zurich releases. This ensures stability and backward compatibility for existing features during upgrade. ## Activation and Installation To activate the Dispute Rules Content Pack for Nacha in Zurich, customers must request the installation from the ServiceNow Store. The app is available there along with version history and cumulative release notes for all released apps. This centralized activation process supports streamlined deployment and management. ## Additional Information * **Additional Requirements:** No new or changed requirements were introduced between Xanadu and Zurich. * **Browser and Accessibility:** No updates to browser compatibility or accessibility compliance were noted. * **Localization:** No localization changes were reported. * **Highlight Information:** The Zurich release supports running chargeback eligibility rules and deriving ACH dispute categories and reason codes based on Nacha guidelines, leveraging the integrated Knowledge Base article. ## Practical Benefits for ServiceNow Customers By upgrading to Zurich, customers can expect improved ACH dispute processing efficiency through automated validation and eligibility determination. The inclusion of decision tables and supporting Knowledge Base articles simplifies compliance with Nacha guidelines, reducing manual effort and errors. The lack of removals or deprecations ensures a smooth upgrade path without disruption to existing functionality. Consolidated page of all release notes for Dispute Rules Content Pack for Nacha from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Dispute Rules Content Pack for Nacha release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Dispute Rules Content Pack for Nacha to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-disputerulescontentpackfornacha-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Dispute Rules Content Pack for Nacha. {#dfrn3-disputerulescontentpackfornacha-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Decision tables for ACH dispute processing](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-nacha-explore&family=zurich&ft:locale=en-US) : Streamline dispute processing by validating ACH transaction details and questionnaire answers against the eligibility rules in the decision tables included in this application. [Supporting Knowledge Base article](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-nacha-use&family=zurich&ft:locale=en-US) : Verify chargeback eligibility with the included Knowledge Base article that contains a table of reason codes and chargeback rules. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Dispute Rules Content Pack for Nacha features. {#dfrn3-disputerulescontentpackfornacha-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Dispute Rules Content Pack for Nacha features or functionality were removed. {#dfrn3-disputerulescontentpackfornacha-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Dispute Rules Content Pack for Nacha features or functionality were deprecated. {#dfrn3-disputerulescontentpackfornacha-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Dispute Rules Content Pack for Nacha. {#dfrn3-disputerulescontentpackfornacha-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Install Dispute Rules Content Pack for Nacha by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Dispute Rules Content Pack for Nacha is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Dispute Rules Content Pack for Nacha we have noted them here. {#dfrn3-disputerulescontentpackfornacha-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Dispute Rules Content Pack for Nacha we have noted them here. {#dfrn3-disputerulescontentpackfornacha-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Dispute Rules Content Pack for Nacha, such as specific requirements or compliance levels. {#dfrn3-disputerulescontentpackfornacha-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Dispute Rules Content Pack for Nacha we have noted them here. {#dfrn3-disputerulescontentpackfornacha-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Dispute Rules Content Pack for Nacha we have noted them here. {#dfrn3-disputerulescontentpackfornacha-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * Run chargeback eligibility rules and derive ACH dispute categories and reason codes based on Nacha guidelines. * Determine chargeback eligibility using an integrated KB article that contains rules and conditions. See [\[Placeholder link text to key bundle-finso.dispute-rules-content-pack-nacha-landing-page\]](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-nacha-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]