--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Document Intelligence release notes for upgrades from Xanadu to Zurich # Combined Document Intelligence release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Document Intelligence release notes for upgrades from Xanadu to Zurich This consolidated document provides an overview of the release notes for ServiceNow Document Intelligence as it evolved from the Xanadu release family through Yokohama, up to the Zurich release. It is designed to help customers prepare for their upgrade by summarizing new features, changes, removals, deprecations, activation details, accessibility improvements, and localization support relevant to Document Intelligence. Show full answer Show less ## New Features * **Xanadu Patch 10:** Enhanced security for document and visual insights AI agents through configurable access control lists (ACLs), allowing AI agents to operate with distinct user privileges. * **Xanadu Patch 9:** Introduction of AI agents that analyze and extract data from documents and images, enabling full automation without manual review. Integration of Document chat into Virtual Agent and attachment summarization in IT Service Management (ITSM). * **Xanadu Patch 3:** Launch of Now Assist in Document Intelligence to extract contract data using generative AI. Introduction of a draw tool for selective data extraction, improved data normalization, and dashboard monitoring for use case performance and overall system health. * **Yokohama:** Added support for new AI model providers Google Gemini and AWS Claude across all Now Assist applications and AI agents. Enhanced document and visual insights AI agent capabilities. * **Zurich:** Continued support for multiple third-party AI model providers (Google Gemini, AWS Claude, Now LLM Service, Azure OpenAI) for generative AI skills and AI agents. ## Changes * **Yokohama:** AI agents now provide summaries of document and image attachments. * **Zurich:** Introduction of the Coral theme as the default for portals, web, and mobile experiences, featuring a brand-neutral look and a new dark theme option to enhance user experience and reduce eye strain. ## Removals * **Xanadu:** The Platform Document Intelligence Usage dashboard has been removed. Performance monitoring is now available exclusively via the Document Intelligence Admin experience. ## Deprecations * **Zurich:** The Document Intelligence application has been removed from the application navigator. Document extraction features are being prepared for future deprecation; they will be hidden and not activated on new instances but remain supported. Customers are encouraged to use Now Assist in Document Intelligence for document data extraction going forward. The Document Intelligence Admin plugin is also planned for deprecation in a future release. ## Activation and Installation Document Intelligence must be installed by requesting it from the ServiceNow Store. It depends on several plugins including Document Intelligence plugin, Predictive Intelligence plugin, and the Document Intelligence UIB component. This applies consistently across Xanadu, Yokohama, and Zurich releases. ## Accessibility Improvements * **Xanadu:** Support for content reflow up to 400% zoom without loss of functionality, improving usability for low-vision users. * **Zurich:** Addition of a dark theme option within the Coral theme to reduce eye strain and improve readability on web and mobile platforms. ## Localization **Xanadu:** Added support for processing documents in Simplified Chinese and Japanese languages to expand language coverage. ## Practical Impact for ServiceNow Customers * Upgrading to Zurich enhances security, AI capabilities, and user experience with modern theming and better accessibility. * Customers should plan to transition document extraction workflows from legacy Document Intelligence features to Now Assist in Document Intelligence, aligning with deprecation plans. * Monitoring and administration have consolidated into the Document Intelligence Admin experience, streamlining performance insights. * Integration of multiple AI providers allows flexibility and improved AI skill sets within document processing tasks. Consolidated page of all release notes for Document Intelligence from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Document Intelligence to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-documentintelligence-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Document Intelligence. {#dfrn3-documentintelligence-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | **[Xanadu Patch 10](https://www.servicenow.com/docs/access?context=xanadu-patch-10&family=xanadu&ft:locale=en-US)** [Improved security for the document and visual insights AI agent](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=xanadu&ft:locale=en-US) : Enable access control lists (ACLs) to improve the security for the document and visual insights AI agent. ACLs provide you with the capability to run AI agents and agentic workflow executions either as a dynamic user or an AI user.The document and visual insights AI agent and its skills are classified as a worker or helper agent. A worker can act as an AI user with different privileges than the human user. A helper only has the privileges of a human user. **[Xanadu Patch 9](https://www.servicenow.com/docs/access?context=xanadu-patch-9&family=xanadu&ft:locale=en-US)** [Document and visual insights AI agent](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=xanadu&ft:locale=en-US) : Use an AI agent to help process tasks that analyze and extract data from documents and images. [Full automation for document data extraction](https://www.servicenow.com/docs/access?context=data-extraction-modes-now-assist-document-intelligence&family=xanadu&ft:locale=en-US) : Automatically extract document data and process the document task without agent review. [Document chat in Virtual Agent](https://www.servicenow.com/docs/access?context=upload-documents-na-va&family=xanadu&ft:locale=en-US) : Integrate Now Assist for Virtual Agent with Now Assist in Document Intelligence to enable chat responses based on document content. [Attachment summarization in ITSM](https://www.servicenow.com/docs/access?context=cust-now-assist-itsm-skill&family=xanadu&ft:locale=en-US) : View the summaries of attachments with the record summary in ITSM. **[Xanadu Patch 3](https://www.servicenow.com/docs/access?context=xanadu-patch-3&family=xanadu&ft:locale=en-US)** [Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=xanadu&ft:locale=en-US) : Use Now Assist in Document Intelligence to extract information from contract documents with generative AI. **Early availability** [Draw tool enhancements](https://www.servicenow.com/docs/access?context=use-draw-mode-to-extract-fields&family=xanadu&ft:locale=en-US) : Extract the data from single fields by using the draw tool to select a document area and extract the information. [Data normalization](https://www.servicenow.com/docs/access?context=data-normalization&family=xanadu&ft:locale=en-US) : Standardize the data extracted from documents with the following improvements: * Determine a default interpretation of the ambiguous values for the date and number fields. * Create a Reference field type to match the extracted field values with the fields in a referenced table record. [Dashboards in the Admin experience](https://www.servicenow.com/docs/access?context=monitoring-document-intelligence-performance&family=xanadu&ft:locale=en-US) : Monitor the overall performance of Document Intelligence in the Document Intelligence monitoring dashboard. You can monitor the performance at the use case level in the use case performance dashboard. [Document classification integration workflow](https://www.servicenow.com/docs/access?context=configure-integration-setup&family=xanadu&ft:locale=en-US) : Integrate document classification use cases with a custom application or workflow. | | Yokohama | [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Document and visual insights AI agent](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : Use an AI agent to help process tasks that analyze and extract data from documents and images. [Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=yokohama&ft:locale=en-US) : Use Now Assist in Document Intelligence to extract information from documents and provide answers to defined questions using generative AI. | | Zurich | [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Document Intelligence features. {#dfrn3-documentintelligence-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : Generate a summary of document and image attachments with the document and visual insights AI agent. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Document Intelligence features or functionality were removed. {#dfrn3-documentintelligence-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | Starting in the Xanadu release, the Platform Document Intelligence Usage dashboard is no longer supported or available through the Document Intelligence application. Performance metrics are available in the Document Intelligence Admin experience. For more information, see [Document Intelligence monitoring dashboard](https://www.servicenow.com/docs/access?context=document-intelligence-monitoring-dashboard&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Document Intelligence features or functionality were deprecated. {#dfrn3-documentintelligence-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | The Document Intelligence application has been removed from the application navigator. * Starting with Zurich release, the document extraction feature in Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [\[Placeholder link text to key docintel-nowassist-landing\]](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=zurich&ft:locale=en-US). * The Document Intelligence Admin (sn_docintel_admin) plugin is planned for deprecation in the B release. | [ ] ## Activation information Review information on how to activate Document Intelligence. {#dfrn3-documentintelligence-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Document Intelligence by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see [Install Document Intelligence](https://www.servicenow.com/docs/access?context=install-document-intelligence&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Document Intelligence by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see [Install Document Intelligence](https://www.servicenow.com/docs/access?context=install-document-intelligence&family=yokohama&ft:locale=en-US). Important: Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Document Intelligence by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see [Install Document Intelligence](https://www.servicenow.com/docs/access?context=install-document-intelligence&family=zurich&ft:locale=en-US). Important: Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Document Intelligence, such as specific requirements or compliance levels. {#dfrn3-documentintelligence-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | Support for reflow : The sn-docintel-iframe component was updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. : This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=xanadu&ft:locale=en-US) for details. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | [Chinese and Japanese language support](https://www.servicenow.com/docs/access?context=languages-supported-by-document-intelligence&family=xanadu&ft:locale=en-US) : Process documents in additional languages with added support for Simplified Chinese and Japanese. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | [Xanadu Patch 9](https://www.servicenow.com/docs/access?context=xanadu-patch-9&family=xanadu&ft:locale=en-US) * Boost productivity by using the document and visual insights AI agent in Now Assist to autonomously analyze and extract data from documents and images. * Streamline document data extraction by automating document tasks. * Use Virtual Agent to ask questions about the document content. [Xanadu Patch 3](https://www.servicenow.com/docs/access?context=xanadu-patch-3&family=xanadu&ft:locale=en-US) * Extract information from contract documents by using Now Assist in Document Intelligence. [Early Availability](https://www.servicenow.com/docs/access?context=xanadu-all-other-fixes&family=xanadu&ft:locale=en-US) * Extract the data from single fields by using the Draw tool to select a document area and extract the information. * Standardize the extracted data by determining how to interpret ambiguous field values and by matching extracted values with data in a referenced table. * Process documents that are written in Simplified Chinese or Japanese. * Monitor your Document Intelligence implementation with improved dashboard charts. See [Document Intelligence](https://www.servicenow.com/docs/access?context=document-intelligence-landing&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Summarize content in document and image attachments with the document and visual insights AI agent. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Boost productivity by using the document and visual insights AI agent in Now Assist to autonomously analyze and extract data from documents and images. [Early Availability](https://www.servicenow.com/docs/access?context=yokohama-all-other-fixes&family=yokohama&ft:locale=en-US) * Speed up your document processing workflows and quickly extract the text and tables from your documents by using Now Assist. * Save time looking for the information that you need in a document and quickly find the answers to predefined questions by using Now Assist. See [Document Intelligence](https://www.servicenow.com/docs/access?context=document-intelligence-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. See [Document Intelligence](https://www.servicenow.com/docs/access?context=document-intelligence-landing&family=zurich&ft:locale=en-US) for more information. | [ ]