--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined External Content Connectors release notes for upgrades from Xanadu to Zurich # Combined External Content Connectors release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 17 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined External Content Connectors Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document provides ServiceNow customers with detailed information on upgrading External Content Connectors from the Xanadu release family through to Zurich. It includes important upgrade instructions, new features, changes, removals, deprecations, activation details, and requirements that affect the configuration and use of External Content Connectors in your ServiceNow AI Platform instance. Show full answer Show less ## Upgrade Preparation and Important Information * Upgrading to versions supporting semantic vector indexing (introduced in Xanadu Patch 7) will trigger reindexing of all previously crawled content to improve search recall. To expedite this, running crawls should be canceled and restarted manually post-upgrade. * Your instance requires inbound mutual TLS (mTLS) support for running content connector crawls. This is typically auto-activated when installing the External Content Connectors Application Suite plugin. * For optimal performance, use the latest versions of Google Chrome or Mozilla Firefox browsers. Internet Explorer is not supported. ## Key Features Introduced from Xanadu to Zurich * **Semantic Vector Indexing:** Enhances search recall across all external content connectors by indexing crawled content semantically. * **Expanded Connector Support:** New connectors enable indexing searchable content and user permissions from numerous external systems including Atlassian Jira Cloud, Google Drive, Microsoft Teams, Slack, Adobe Experience Manager, Asana, Docusign, Dropbox, GitHub Enterprise Cloud, HubSpot, Lucidchart, Miro, monday.com, Notion, SAP DMS, Smartsheet, Trello, WordPress, Workday, Zoom, Amazon S3, Box, GitLab, Microsoft OneDrive, Microsoft Viva Engage, ServiceNow instance knowledge bases, Webcrawler, Zendesk Guide, Adobe Acrobat Sign, Aha! Roadmaps, Cornerstone, Fluid Topics, ManageEngine, and Workvivo. * **User Mapping and Permission Settings:** Configure mapping between source system users and ServiceNow AI Platform users to maintain accurate access controls during indexing. * **Content Filtering:** Zurich release adds ability to filter Google Drive content by label values to limit indexed content. * **Now Assist Integration:** External content search results can be added to Virtual Agent conversations, enriching the information available to end users. * **Connector Administration Role:** Introduction of the snextconn.xccadmin role to empower users to create, configure, and review connectors and crawl details. * **Enhanced Analytics and Statistics:** Redesigned Analytics pages and detailed statistics for content and user permission crawls help monitor connector performance and crawl results over time. * **UI Improvements:** Updated connector creation workflows include optional steps to configure crawl settings and permission crawls, with the ability to skip or modify these steps later through the connector editor. * **Webcrawler Connector:** Consolidation of predefined web sources connector into a flexible Webcrawler connector that supports custom and predefined web sources, with added support for sitemap URL crawling in Zurich. * **Connection Settings Updates:** Connection settings for Atlassian Jira Cloud no longer require instance ID, and Microsoft OneDrive, SharePoint Online, and Teams connectors now accept SHA1 certificate thumbprints in hexadecimal and base64 formats. * **Document Count Warnings:** UI warnings alert administrators when indexed document counts approach the 1,000,000 document limit (starting at 800,000 documents). ## Changes and UI Enhancements * Connector creation UI now features improved workflows for setting up user permission crawls and linking connectors to search profiles. * Analytics page has been redesigned for better performance monitoring and behavior analysis across selected time periods. * Partial content crawls now display clickable start-point links in crawl lists and history for easier tracking. * Limited Role-Based Access Control (RBAC) support added for Atlassian Confluence Cloud connector to map source system RBAC roles to ServiceNow AI Platform users. * New default Coral theme introduced for portal, web, and mobile experiences with Next Experience or Core UI enabled, including a dark mode option. ## Activation and Installation To activate External Content Connectors: * Request the External Content Connectors Application Suite plugin from the ServiceNow Store. * Activate additional plugins for specific connectors such as the ServiceNow product documentation or Webcrawler connectors after the suite is activated. * Refer to ServiceNow Store version history release notes for comprehensive app version details. ## Removals and Deprecations No features or functionality were removed or deprecated between Xanadu and Zurich releases. ## Practical Impact for ServiceNow Customers Upgrading through these releases enables you to: * Seamlessly integrate and index large volumes of external content and user permissions from a wide variety of systems to power AI Search and Virtual Agent use cases. * Leverage semantic vector indexing to improve search relevancy and recall across external repositories. * Maintain security Consolidated page of all release notes for External Content Connectors from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family External Content Connectors release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading External Content Connectors to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-externalcontentconnectors-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | Beginning with version 2 of the External Content Connectors application, external content connectors implement semantic vector indexing for crawled items. When you upgrade to a version that supports semantic vector indexing, your existing connectors will reindex all previously retrieved items the next time they're visited by a crawl, even if those items' content is unchanged. To force semantic vector indexing of your external content items as soon as possible after upgrading, cancel any running crawls, then restart the canceled crawls manually. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for External Content Connectors. {#dfrn3-externalcontentconnectors-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | **Xanadu Patch 9** [Atlassian Jira Cloud external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-jira&family=xanadu&ft:locale=en-US) : Retrieve searchable content and user permissions from projects in your Atlassian Jira Cloud source system. [Google Drive external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-gdrive&family=xanadu&ft:locale=en-US) : Retrieve searchable content and user permissions from shared drives in your Google Drive source system. [Microsoft Teams external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-msteams&family=xanadu&ft:locale=en-US) : Retrieve searchable content and user permissions from teams in your Microsoft Teams source system. [Predefined web sources external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-websources&family=xanadu&ft:locale=en-US) : Retrieve searchable content from pages and subdomains in predefined public web sites. [ServiceNow product documentation external content connectors](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-snowdoc&family=xanadu&ft:locale=en-US) : Retrieve searchable content from the ServiceNow product documentation site. [Slack external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-slack&family=xanadu&ft:locale=en-US) : Retrieve searchable content and user permissions from public channels in your Slack source system. [Warning messages for indexed document counts](https://www.servicenow.com/docs/access?context=exploring-ext-cont-connectors&family=xanadu&ft:locale=en-US) : When an external content connector's indexed document count exceeds 800,000, a warning message appears in the connector's UI to indicate that it's approaching the indexing limit of 1,000,000 documents. [Add external content search results to Now Assist in Virtual Agent conversations](https://www.servicenow.com/docs/access?context=add-ext-cont-srch-src-na-va&family=xanadu&ft:locale=en-US) : Expand the range of information available to Virtual Agent users by adding external content search results to Now Assist in Virtual Agent conversations. **Xanadu Patch 7** [Semantic vector indexing for crawled content](https://www.servicenow.com/docs/access?context=semantic-search-ais&family=xanadu&ft:locale=en-US) : Improve recall for external content searches with support for semantic vector indexing of crawled content. Semantic vector indexing is supported for all external content connectors. | | Yokohama | [Connector admin role](https://www.servicenow.com/docs/access?context=installed-with-ext-content-connectors&family=yokohama&ft:locale=en-US) : Users with the sn_ext_conn.xcc_admin role can create, configure, and review details for external content connectors and crawls. [Adobe Experience Manager as a Cloud Service external content connector](https://www.servicenow.com/docs/access?context=adobe-expmgr-cs-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Adobe Experience Manager as a Cloud Service source system. [Asana external content connector](https://www.servicenow.com/docs/access?context=asana-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Asana source system. [Docusign external content connector](https://www.servicenow.com/docs/access?context=docusign-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Docusign source system. [Dropbox external content connector](https://www.servicenow.com/docs/access?context=dropbox-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Dropbox source system. [GitHub Enterprise Cloud external content connector](https://www.servicenow.com/docs/access?context=github-enterprise-cloud-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your GitHub Enterprise Cloud source system. [HubSpot external content connector](https://www.servicenow.com/docs/access?context=hubspot-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your HubSpot source system. [Lucidchart external content connector](https://www.servicenow.com/docs/access?context=lucidchart-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Lucidchart source system. [Miro external content connector](https://www.servicenow.com/docs/access?context=miro-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Miro source system. [monday.com external content connector](https://www.servicenow.com/docs/access?context=monday-com-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your monday.com source system. [Notion external content connector](https://www.servicenow.com/docs/access?context=notion-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Notion source system. [SAP DMS external content connector](https://www.servicenow.com/docs/access?context=sap-dms-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your SAP DMS source system. [Smartsheet external content connector](https://www.servicenow.com/docs/access?context=smartsheet-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Smartsheet source system. [Trello external content connector](https://www.servicenow.com/docs/access?context=trello-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Trello source system. [WordPress external content connector](https://www.servicenow.com/docs/access?context=wordpress-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your WordPress source system. [Workday external content connector](https://www.servicenow.com/docs/access?context=workday-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Workday source system. [Zoom external content connector](https://www.servicenow.com/docs/access?context=zoom-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Zoom source system. [Configure user mapping permission settings](https://www.servicenow.com/docs/access?context=configure-user-mapping-settings-external-content-connector&family=yokohama&ft:locale=en-US) : Specify the source system and User \[sys_user\] table fields to examine for matches when an external content connector maps source system users to your ServiceNow AI Platform users. [Statistics for content crawls](https://www.servicenow.com/docs/access?context=document-statistics-external-content-connectors&family=yokohama&ft:locale=en-US) : Review statistics about the documents (items or files with searchable content and metadata) retrieved by a content crawl. [Statistics for user permission crawls](https://www.servicenow.com/docs/access?context=permission-statistics-external-content-connectors&family=yokohama&ft:locale=en-US) : Review statistics about the permissions (user and group-membership security principals) retrieved by a user permission crawl. [Analytics](https://www.servicenow.com/docs/access?context=analytics-external-content-connectors&family=yokohama&ft:locale=en-US) : Review metrics that show how your external content connector has run over time. [Amazon S3 external content connector](https://www.servicenow.com/docs/access?context=amazon-s3-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from buckets in your Amazon S3 source system. [Box external content connector](https://www.servicenow.com/docs/access?context=box-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from user boxes in your Box source system. [GitLab external content connector](https://www.servicenow.com/docs/access?context=gitlab-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from issues, wikis, merge requests, tags, branches, and commits in your GitLab source system's groups, projects, and repositories. [Microsoft OneDrive external content connector](https://www.servicenow.com/docs/access?context=microsoft-onedrive-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from individual drives in your Microsoft OneDrive source system. [Microsoft Viva Engage external content connector](https://www.servicenow.com/docs/access?context=microsoft-viva-engage-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from conversations in your Microsoft Viva Engage source system's communities. [ServiceNow instance external content connector](https://www.servicenow.com/docs/access?context=servicenow-instance-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from KB articles in your ServiceNow AI Platform instance. [Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from pages and subdomains in public web sources. Select a predefined web source or specify a custom web source. [Zendesk Guide external content connector](https://www.servicenow.com/docs/access?context=zendesk-guide-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from articles in your Zendesk Guide source system's knowledge bases. [Statistics for content crawls](https://www.servicenow.com/docs/access?context=document-statistics-external-content-connectors&family=yokohama&ft:locale=en-US) : Review statistics for searchable items retrieved by a content crawl. [Statistics for user permission crawls](https://www.servicenow.com/docs/access?context=permission-statistics-external-content-connectors&family=yokohama&ft:locale=en-US) : Review statistics for user and group permissions retrieved by a user permission crawl. [Atlassian Jira Cloud external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-jira&family=yokohama&ft:locale=en-US) : Retrieve searchable content and user permissions from projects in your Atlassian Jira Cloud source system. [Google Drive external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-gdrive&family=yokohama&ft:locale=en-US) : Retrieve searchable content and user permissions from shared drives in your Google Drive source system. [Microsoft Teams external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-msteams&family=yokohama&ft:locale=en-US) : Retrieve searchable content and user permissions from teams in your Microsoft Teams source system. [ServiceNow product documentation external content connectors](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-snowdoc&family=yokohama&ft:locale=en-US) : Retrieve searchable content from the ServiceNow product documentation site. [Slack external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-slack&family=yokohama&ft:locale=en-US) : Retrieve searchable content and user permissions from public channels in your Slack source system. [Warning messages for indexed document counts](https://www.servicenow.com/docs/access?context=exploring-ext-cont-connectors&family=yokohama&ft:locale=en-US) : When an external content connector's indexed document count exceeds 800,000, a warning message appears in the connector's UI to indicate that it's approaching the indexing limit of 1,000,000 documents. [Add external content search results to Now Assist in Virtual Agent conversations](https://www.servicenow.com/docs/access?context=add-ext-cont-srch-src-na-va&family=yokohama&ft:locale=en-US) : Expand the range of information available to Virtual Agent users by adding external content search results to Now Assist in Virtual Agent conversations. [Semantic vector indexing for crawled content](https://www.servicenow.com/docs/access?context=semantic-search-ais&family=yokohama&ft:locale=en-US) : Improve recall for external content searches with support for semantic vector indexing of crawled content. Semantic vector indexing is supported for all external content connectors. | | Zurich | [Filter content by label](https://www.servicenow.com/docs/access?context=filter-content-label-google-drive-external-content-connector&family=zurich&ft:locale=en-US) : Configure your Google Drive external content connectors to only retrieve content items that have one or more of a specified set of label values applied. [Adobe Acrobat Sign external content connector](https://www.servicenow.com/docs/access?context=adobe-acrobat-sign-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Adobe Acrobat Sign source system. [Aha! Roadmaps external content connector](https://www.servicenow.com/docs/access?context=aha-roadmaps-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Aha! Roadmaps source system. [Cornerstone external content connector](https://www.servicenow.com/docs/access?context=cornerstone-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Cornerstone source system. [Fluid Topics external content connector](https://www.servicenow.com/docs/access?context=fluid-topics-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Fluid Topics source system. [ManageEngine external content connector](https://www.servicenow.com/docs/access?context=manageengine-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your ManageEngine source system. [Workvivo external content connector](https://www.servicenow.com/docs/access?context=workvivo-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Workvivo source system. [Connector admin role](https://www.servicenow.com/docs/access?context=installed-with-ext-content-connectors&family=zurich&ft:locale=en-US) : Users with the sn_ext_conn.xcc_admin role can create, configure, and review details for external content connectors and crawls. [Adobe Experience Manager as a Cloud Service external content connector](https://www.servicenow.com/docs/access?context=adobe-expmgr-cs-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Adobe Experience Manager as a Cloud Service source system. [Asana external content connector](https://www.servicenow.com/docs/access?context=asana-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Asana source system. [Docusign external content connector](https://www.servicenow.com/docs/access?context=docusign-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Docusign source system. [Dropbox external content connector](https://www.servicenow.com/docs/access?context=dropbox-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Dropbox source system. [GitHub Enterprise Cloud external content connector](https://www.servicenow.com/docs/access?context=github-enterprise-cloud-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your GitHub Enterprise Cloud source system. [HubSpot external content connector](https://www.servicenow.com/docs/access?context=hubspot-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your HubSpot source system. [Lucidchart external content connector](https://www.servicenow.com/docs/access?context=lucidchart-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Lucidchart source system. [Miro external content connector](https://www.servicenow.com/docs/access?context=miro-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Miro source system. [monday.com external content connector](https://www.servicenow.com/docs/access?context=monday-com-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your monday.com source system. [Notion external content connector](https://www.servicenow.com/docs/access?context=notion-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Notion source system. [SAP DMS external content connector](https://www.servicenow.com/docs/access?context=sap-dms-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your SAP DMS source system. [Smartsheet external content connector](https://www.servicenow.com/docs/access?context=smartsheet-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Smartsheet source system. [Trello external content connector](https://www.servicenow.com/docs/access?context=trello-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Trello source system. [WordPress external content connector](https://www.servicenow.com/docs/access?context=wordpress-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your WordPress source system. [Workday external content connector](https://www.servicenow.com/docs/access?context=workday-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Workday source system. [Zoom external content connector](https://www.servicenow.com/docs/access?context=zoom-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Zoom source system. [Configure user mapping permission settings](https://www.servicenow.com/docs/access?context=configure-user-mapping-settings-external-content-connector&family=zurich&ft:locale=en-US) : Specify the source system and User \[sys_user\] table fields to examine for matches when an external content connector maps source system users to your ServiceNow AI Platform users. [Statistics for content crawls](https://www.servicenow.com/docs/access?context=document-statistics-external-content-connectors&family=zurich&ft:locale=en-US) : Review statistics about the documents (items or files with searchable content and metadata) retrieved by a content crawl. [Statistics for user permission crawls](https://www.servicenow.com/docs/access?context=permission-statistics-external-content-connectors&family=zurich&ft:locale=en-US) : Review statistics about the permissions (user and group-membership security principals) retrieved by a user permission crawl. [Analytics](https://www.servicenow.com/docs/access?context=analytics-external-content-connectors&family=zurich&ft:locale=en-US) : Review metrics that show how your external content connector has run over time. [Amazon S3 external content connector](https://www.servicenow.com/docs/access?context=amazon-s3-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from buckets in your Amazon S3 source system. [Box external content connector](https://www.servicenow.com/docs/access?context=box-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from user boxes in your Box source system. [GitLab external content connector](https://www.servicenow.com/docs/access?context=gitlab-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from issues, wikis, merge requests, tags, branches, and commits in your GitLab source system's groups, projects, and repositories. [Microsoft OneDrive external content connector](https://www.servicenow.com/docs/access?context=microsoft-onedrive-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from individual drives in your Microsoft OneDrive source system. [Microsoft Viva Engage external content connector](https://www.servicenow.com/docs/access?context=microsoft-viva-engage-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from conversations in your Microsoft Viva Engage source system's communities. [ServiceNow instance external content connector](https://www.servicenow.com/docs/access?context=servicenow-instance-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from KB articles in your ServiceNow AI Platform instance. [Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from pages and subdomains in public web sources. Select a predefined web source or specify a custom web source. [Zendesk Guide external content connector](https://www.servicenow.com/docs/access?context=zendesk-guide-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from articles in your Zendesk Guide source system's knowledge bases. [Statistics for content crawls](https://www.servicenow.com/docs/access?context=document-statistics-external-content-connectors&family=zurich&ft:locale=en-US) : Review statistics for searchable items retrieved by a content crawl. [Statistics for user permission crawls](https://www.servicenow.com/docs/access?context=permission-statistics-external-content-connectors&family=zurich&ft:locale=en-US) : Review statistics for user and group permissions retrieved by a user permission crawl. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing External Content Connectors features. {#dfrn3-externalcontentconnectors-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Connector creation UI](https://www.servicenow.com/docs/access?context=creating-ext-cont-connectors&family=yokohama&ft:locale=en-US) : The connector creation UI now includes optional steps for configuring user permission crawls (for connectors that support them) and for linking connector search sources to your search profiles. If you want to change these settings for an existing connector, you can configure these settings from the connector editor. [Analytics](https://www.servicenow.com/docs/access?context=analytics-external-content-connectors&family=yokohama&ft:locale=en-US) : Analyze connector performance and behavior in a selected time period using the redesigned Analytics page. You can access this page from the connector editor. [Atlassian Jira Cloud connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-jira&family=yokohama&ft:locale=en-US) : The Atlassian Jira Cloud external content connector no longer requires your Atlassian Jira Cloud instance ID as a connection setting. [Microsoft OneDrive connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-microsoft-onedrive&family=yokohama&ft:locale=en-US) : The Microsoft OneDrive external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Microsoft SharePoint Online connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-mspo&family=yokohama&ft:locale=en-US) : The Microsoft SharePoint Online external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Microsoft Teams connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-msteams&family=yokohama&ft:locale=en-US) : The Microsoft Teams external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Connector creation UI](https://www.servicenow.com/docs/access?context=creating-ext-cont-connectors&family=yokohama&ft:locale=en-US) : The connector creation UI now includes optional steps for configuring the new connector's crawl settings and creating and scheduling crawls for it. You can still configure these settings from the connector editor, so you can skip these steps during connector creation if you want to configure crawl settings and create crawls later on. [Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=yokohama&ft:locale=en-US) : The predefined web sources external content connector has been subsumed into the new Webcrawler external content connector, which allows you to specify a custom web source or select a predefined one. [New UI for creating external content connectors](https://www.servicenow.com/docs/access?context=creating-ext-cont-connectors&family=yokohama&ft:locale=en-US) : On the External Content Admin Home page, you now select New instead of Create to create a new connector. Next, you select the appropriate source system type on the Choose source page. Finally, you fill in required values on the Connector details page. | | Zurich | [Sitemap support in the Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve content and links from URLs found in sitemaps defined for your web source system when running content crawls for the Webcrawler external content connector. A content crawl only retrieves sitemap URLs that include the crawl's starting point URL. [Start point links for scheduled partial content crawls](https://www.servicenow.com/docs/access?context=create-content-crawl-external-content-connector&family=zurich&ft:locale=en-US) : View the start point for a scheduled partial content crawl via a link in its entry in the the external content connector's list of crawls. [Start point links in partial content crawl history entries](https://www.servicenow.com/docs/access?context=review-crawl-ext-cont-connector&family=zurich&ft:locale=en-US) : View the start point for a scheduled partial content crawl via a link in its crawl history entries. [Limited Role-Based Access Control (RBAC) support in the Atlassian](https://www.servicenow.com/docs/access?context=atlassian-confluence-cloud-external-content-connector&family=zurich&ft:locale=en-US) Confluence Cloud external content connector : Map source system user and group permissions assigned via RBAC roles to users in your ServiceNow AI Platform instance. [Connector creation UI](https://www.servicenow.com/docs/access?context=creating-ext-cont-connectors&family=zurich&ft:locale=en-US) : The connector creation UI now includes optional steps for configuring user permission crawls (for connectors that support them) and for linking connector search sources to your search profiles. If you want to change these settings for an existing connector, you can configure these settings from the connector editor. [Analytics](https://www.servicenow.com/docs/access?context=analytics-external-content-connectors&family=zurich&ft:locale=en-US) : Analyze connector performance and behavior in a selected time period using the redesigned Analytics page. You can access this page from the connector editor. [Atlassian Jira Cloud connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-jira&family=zurich&ft:locale=en-US) : The Atlassian Jira Cloud external content connector no longer requires your Atlassian Jira Cloud instance ID as a connection setting. [Microsoft OneDrive connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-microsoft-onedrive&family=zurich&ft:locale=en-US) : The Microsoft OneDrive external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Microsoft SharePoint Online connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-mspo&family=zurich&ft:locale=en-US) : The Microsoft SharePoint Online external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Microsoft Teams connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-msteams&family=zurich&ft:locale=en-US) : The Microsoft Teams external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Connector creation UI](https://www.servicenow.com/docs/access?context=creating-ext-cont-connectors&family=zurich&ft:locale=en-US) : The connector creation UI now includes optional steps for configuring the new connector's crawl settings and creating and scheduling crawls for it. You can still configure these settings from the connector's editor, so you can skip these steps during connector creation if you want to configure crawl settings and create crawls later on. [Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=zurich&ft:locale=en-US) : The predefined web sources external content connector has been subsumed into the new Webcrawler external content connector, which enables you to specify a custom web source or select a predefined one. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some External Content Connectors features or functionality were removed. {#dfrn3-externalcontentconnectors-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some External Content Connectors features or functionality were deprecated. {#dfrn3-externalcontentconnectors-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate External Content Connectors. {#dfrn3-externalcontentconnectors-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install External Content Connectors by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install External Content Connectors by requesting the External Content Connectors Application Suite plugin from the ServiceNow Store. If you want to activate the ServiceNow product documentation external content connector or the Webcrawler external content connector, you must request activation of those plugins after the Application Suite is activated. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). | | Zurich | Activation information : Install External Content Connectors by requesting the External Content Connectors Application Suite plugin from the ServiceNow Store. If you want to activate the ServiceNow product documentation external content connector or the Webcrawler external content connector, you must request activation of those plugins after the Application Suite is activated. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for External Content Connectors we have noted them here. {#dfrn3-externalcontentconnectors-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Additional requirements : Your instance needs inbound mTLS support to run external content connector crawls. If inbound mTLS support isn't already activated for your instance, it should be automatically activated after you install the External Content Connectors Application Suite plugin. | | Zurich | Additional requirements : Your instance needs inbound mTLS support to run external content connector crawls. If inbound mTLS support isn't already activated for your instance, it should be automatically activated after you install the External Content Connectors Application Suite plugin. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for External Content Connectors we have noted them here. {#dfrn3-externalcontentconnectors-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Browser requirements : For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported. | | Zurich | Browser requirements : For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported. | [ ] ## Accessibility information Review details on accessibility information for External Content Connectors, such as specific requirements or compliance levels. {#dfrn3-externalcontentconnectors-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for External Content Connectors we have noted them here. {#dfrn3-externalcontentconnectors-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for External Content Connectors we have noted them here. {#dfrn3-externalcontentconnectors-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Expand your search by indexing searchable content and user permissions from your Atlassian Jira Cloud, Google Drive, Microsoft Teams, and Slack source systems. * Make web content locally searchable by indexing pages from predefined public web sites or from the ServiceNow product documentation site. * Know when your external content connectors are approaching their crawl limits with new warning messages. * Expand the range of information available to Virtual Agent users by adding external content search results to Now Assist in Virtual Agent conversations. * Improve recall for external content searches with support for semantic vector indexing of crawled content. See [External Content Connectors](https://www.servicenow.com/docs/access?context=ext-cont-connectors-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Make content and metadata from your external document repositories searchable in AI Search applications. * Map your source system users to their ServiceNow AI Platform user accounts to preserve their access permissions for crawled content. * Schedule content and user permission crawls or run them manually as needed. See [External Content Connectors](https://www.servicenow.com/docs/access?context=ext-cont-connectors-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Make content and metadata from your external document repositories searchable in AI Search applications. * Map your source system users to their ServiceNow AI Platform user accounts to preserve their access permissions for crawled content. * Schedule content and user permission crawls or run them manually as needed. See [External Content Connectors](https://www.servicenow.com/docs/access?context=ext-cont-connectors-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]