--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Field Service Management for Telecommunication release notes for upgrades from Xanadu to Zurich # Combined Field Service Management for Telecommunication release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Field Service Management for Telecommunication Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document helps ServiceNow customers prepare for upgrading the Field Service Management for Telecommunication product from the Xanadu release family to Zurich. It summarizes new features, changes, activation details, and other relevant upgrade information across the releases Xanadu, Yokohama, and Zurich. Notably, there are no updates, removals, or deprecations in any release beyond the new features introduced. Show full answer Show less ## Key Features * **Xanadu Release:** Introduced the ability to create, reschedule, retrieve, list, and cancel appointments related to telecommunication connectivity services. Appointment booking can be done on existing work orders via Appointment Open APIs from external systems. * **Zurich Release:** Added comprehensive management of work orders supporting installation, activation, and site assessments for connectivity services. This includes POST, PATCH, GET, LIST, and DELETE operations on work orders through the TMF 697 Open API. ## Activation and Installation To enable the telecommunications appointment booking feature, customers must activate specific ServiceNow applications. For Xanadu, this includes Telecommunications Open API, Appointment Booking, Field Service Management, Field Service Management for Telecommunications, and Telecommunications, Media and Technology Core applications. For Zurich, activation requires Telecommunications Open API and Field Service Management for Telecommunications applications. All these applications are available through the ServiceNow Store upon request. ## Upgrade Considerations * No changes, removals, or deprecations affect Field Service Management for Telecommunication between Xanadu, Yokohama, and Zurich releases. * There are no additional requirements, browser specifications, accessibility, or localization changes noted for these releases. ## Practical Benefits for ServiceNow Customers * Seamlessly manage telecommunication field service appointments and work orders using standardized APIs. * Leverage the TMF 697 Open API in Zurich to efficiently handle work order lifecycle operations. * Activate necessary applications easily via the ServiceNow Store to enable these telecommunication field service capabilities. * Ensure a smooth upgrade path without disruptions caused by deprecated or removed features. Consolidated page of all release notes for Field Service Management for Telecommunication from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Field Service Management for Telecommunication release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Field Service Management for Telecommunication to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Field Service Management for Telecommunication. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Managing the appointments for telecommunication services](https://www.servicenow.com/docs/access?context=manage-appointment-telecommunication-service&family=xanadu&ft:locale=en-US) : Create, reschedule, get, list, and cancel appointments from your system for the connectivity-related field services. You can book an appointment on an existing work order in the Field Service Management application from an external system using Appointment Open APIs. | | Yokohama | No updates for this release. | | Zurich | [Manage work orders](https://www.servicenow.com/docs/access?context=managing-work-order-telecommunication-service&family=zurich&ft:locale=en-US) : Manage the work orders for field services to support the installation, activation, and site assessments that are needed for connectivity services. This feature supports the POST, PATCH, GET, LIST, and DELETE operations for work orders via the TMF 697 Open API. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Field Service Management for Telecommunication features. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Field Service Management for Telecommunication features or functionality were removed. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Field Service Management for Telecommunication features or functionality were deprecated. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Field Service Management for Telecommunication. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Telecommunications appointment booking feature is available with activation of the Telecommunications Open API (com.sn_tmf_api), Appointment Booking (com.snc.appointment_booking), Field Service Management (com.snc.work_management), Field Service Management for Telecommunications (com.sn_fsmt), and Telecommunications, Media and Technology Core (com.sn_tmt_core) applications. Install these applications by requesting them from the ServiceNow Store. | | Yokohama | No updates for this release. | | Zurich | Activation information : The Telecommunications appointment booking feature is available with activation of the Telecommunications Open API (com.sn_tmf_api) and Field Service Management for Telecommunications (com.sn_fsmt) applications. Install these applications by requesting them from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). Important: Field Service Management for Telecommunication is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Field Service Management for Telecommunication we have noted them here. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Field Service Management for Telecommunication we have noted them here. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Field Service Management for Telecommunication, such as specific requirements or compliance levels. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Field Service Management for Telecommunication we have noted them here. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Field Service Management for Telecommunication we have noted them here. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | Create and manage the appointments for the telecommunication field services. See [Field Service Management for Telecommunications](https://www.servicenow.com/docs/access?context=field-service-management-telecommunications&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | Manage your work order using the TMF 697 Open API. See [Field Service Management for Telecommunications](https://www.servicenow.com/docs/access?context=field-service-management-telecommunications&family=zurich&ft:locale=en-US) for more information. | [ ]