Combined Field Service Management for Telecommunication release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Field Service Management for Telecommunication Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release notes document provides ServiceNow customers with key information on upgrading the Field Service Management for Telecommunication product from the Xanadu release family to Zurich. It includes details on new features, activation requirements, and important upgrade considerations across the Xanadu, Yokohama, and Zurich releases. The page is designed to help you efficiently prepare for the upgrade by summarizing all relevant changes and guidance in one place.

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    New Features

    • Xanadu: Introduced appointment management for telecommunication services, including creating, rescheduling, retrieving, listing, and canceling appointments related to connectivity field services. Appointments can be booked on existing work orders via Appointment Open APIs.
    • Zurich: Added enhanced work order management capabilities supporting installation, activation, and site assessments for connectivity services. This includes POST, PATCH, GET, LIST, and DELETE operations on work orders using the TMF 697 Open API.
    • Yokohama: No updates were made in this release for Field Service Management for Telecommunication.

    Changes, Removals, and Deprecations

    There were no changes, removals, or deprecations to Field Service Management for Telecommunication features between Xanadu and Zurich releases.

    Activation Information

    • Xanadu: To enable the telecommunications appointment booking feature, activate the following applications: Telecommunications Open API (com.sntmfapi), Appointment Booking (com.snc.appointmentbooking), Field Service Management (com.snc.workmanagement), Field Service Management for Telecommunications (com.snfsmt), and Telecommunications, Media and Technology Core (com.sntmtcore). These can be installed via the ServiceNow Store.
    • Zurich: Activation requires Telecommunications Open API (com.sntmfapi) and Field Service Management for Telecommunications (com.snfsmt) applications, also available through the ServiceNow Store.
    • Yokohama: No activation updates were required.

    Additional Notes

    • No additional requirements, browser requirements, accessibility considerations, or localization updates were introduced from Xanadu through Zurich.
    • Highlights include the ability to create and manage telecommunication appointments (Xanadu) and enhanced work order management via TMF 697 Open API in Zurich.

    Practical Implications for ServiceNow Customers

    Upgrading to Zurich enables you to better manage telecommunication field service work orders and appointments through standardized TMF APIs, improving integration flexibility and operational efficiency. Activation steps are streamlined with clearly identified applications to install. Since there are no deprecated or removed features, you can expect a smooth transition without loss of functionality. This release enhances your ability to support connectivity services with modern API-driven workflows.

    Consolidated page of all release notes for Field Service Management for Telecommunication from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Field Service Management for Telecommunication release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Field Service Management for Telecommunication to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Field Service Management for Telecommunication.

    Release Release notes

    Xanadu
    Managing the appointments for telecommunication services
    Create, reschedule, get, list, and cancel appointments from your system for the connectivity-related field services. You can book an appointment on an existing work order in the Field Service Management application from an external system using Appointment Open APIs.

    Yokohama

    		 No updates for this release.

    Zurich
    Manage work orders
    Manage the work orders for field services to support the installation, activation, and site assessments that are needed for connectivity services. This feature supports the POST, PATCH, GET, LIST, and DELETE operations for work orders via the TMF 697 Open API.

    Changes

    Between your current release family and Zurich, some changes were made to existing Field Service Management for Telecommunication features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Field Service Management for Telecommunication features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Field Service Management for Telecommunication features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Field Service Management for Telecommunication.

    Release Release notes

    Xanadu

    Telecommunications appointment booking feature is available with activation of the Telecommunications Open API (com.sn_tmf_api), Appointment Booking (com.snc.appointment_booking), Field Service Management (com.snc.work_management), Field Service Management for Telecommunications (com.sn_fsmt), and Telecommunications, Media and Technology Core (com.sn_tmt_core) applications. Install these applications by requesting them from the ServiceNow Store.

    Yokohama

    		 No updates for this release.

    Zurich

    The Telecommunications appointment booking feature is available with activation of the Telecommunications Open API (com.sn_tmf_api) and Field Service Management for Telecommunications (com.sn_fsmt) applications. Install these applications by requesting them from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Field Service Management for Telecommunication we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Field Service Management for Telecommunication we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Field Service Management for Telecommunication, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Field Service Management for Telecommunication we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Field Service Management for Telecommunication we have noted them here.

    Release Release notes

    Xanadu

    Create and manage the appointments for the telecommunication field services.

    See Field Service Management for Telecommunications for more information.

    Yokohama

    		 No updates for this release.

    Zurich

    Manage your work order using the TMF 697 Open API.

    See Field Service Management for Telecommunications for more information.