--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Financial Services Operations Core release notes for upgrades from Xanadu to Zurich # Combined Financial Services Operations Core release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Core Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document assists ServiceNow customers in preparing for upgrades of Financial Services Operations (FSO) Core from the Xanadu release family through to Zurich. It summarizes new features, changes, and activation information relevant to these upgrades, highlighting important updates and guiding through pre- and post-upgrade tasks. Show full answer Show less ## Key Features * **Payment Card Application (Zurich):** Enables storing details of physical payment cards throughout their lifecycle, including issuance and servicing. Supports tokenized sensitive data such as primary account numbers (PAN), facilitating secure payment card data management within FSO workflows. * **Deny-Unless Access Control Lists (ACLs) (Zurich):** Introduces a security enhancement by applying Deny-Unless ACLs on FSO tables for non-authenticated users, ensuring only authenticated users can perform read, write, delete, or create actions on these tables. This aligns with best practices in platform security. * **Coral Theme (Zurich):** Coral becomes the default theme for portals, web, and mobile experiences when using Next Experience or Core UI, offering a modern, brand-neutral design. It also includes a dark theme option to improve accessibility and reduce eye strain. ## Changes * **Claim Base Table Enhancements (Yokohama):** Added fields such as SIU review, claim validation decision, and claim fraud decision to the Claim Base \[snbomclaimbase\] table, expanding its usability across claim applications. * **Financial Transaction Table Update (Zurich):** Added a Payment Card field to the Financial transaction \[snbomtransaction\] table to support integration with the Payment Card application. ## Activation and Installation Financial Services Operations Core is available for installation exclusively through the ServiceNow Store. Customers should request the application via the ServiceNow Store website, where all available apps and related version history are accessible. This applies to both the Yokohama and Zurich releases. ## Accessibility and Localization The Coral theme includes a dark mode option designed to enhance readability and reduce eye strain for users on web and mobile platforms. No additional localization updates or specific browser requirements were introduced between Xanadu and Zurich. ## Additional Notes * No features or functionalities were removed or deprecated between Xanadu and Zurich releases. * Some fields previously restricted to specific applications in the Claim Base table are now available broadly across claim applications starting with Yokohama. * Customers are advised to review the Deny-Unless ACL topic in ServiceNow Platform Security documentation for detailed guidance on implementing this security feature. Consolidated page of all release notes for Financial Services Operations Core from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Core to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationscore-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Financial Services Operations Core. {#dfrn3-financialservicesoperationscore-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Payment card application](https://www.servicenow.com/docs/access?context=payment-card-application&family=zurich&ft:locale=en-US) : Store the details of physical payment cards across the entire card life cycle, from issuance to servicing. You can also store tokenized values for sensitive data, such as the primary account number (PAN). [Deny-Unless ACL](https://www.servicenow.com/docs/access?context=acl-denial-behavior&family=zurich&ft:locale=en-US) : Use Deny-Unless access control lists (ACLs) on FSO tables for non-authenticated users, such as users with public roles. With this minimum-security setting, only your authenticated users can read, write, delete, or create actions on these tables. For more information about the Deny-Unless ACLs, see the [Deny-Unless ACL](https://www.servicenow.com/docs/access?context=acl-denial-behavior&family=zurich&ft:locale=en-US) topic in the ServiceNow® Platform Security documentation. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Financial Services Operations Core features. {#dfrn3-financialservicesoperationscore-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Added fields to Claim Base table](https://www.servicenow.com/docs/access?context=fso-core-insurance-tables&family=yokohama&ft:locale=en-US) : Added the following fields to the Claim Base \[sn_bom_claim_base\] table: * SIU review * Claim validation decision * Claim fraud decision | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Added field to Financial transaction table](https://www.servicenow.com/docs/access?context=fso-core-banking-tables&family=zurich&ft:locale=en-US) : Added the Payment Card field to the Financial transaction \[sn_bom_transaction\] table as part of the Payment card application. | [ ] ## Removed Between your current release family and Zurich, some Financial Services Operations Core features or functionality were removed. {#dfrn3-financialservicesoperationscore-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Financial Services Operations Core features or functionality were deprecated. {#dfrn3-financialservicesoperationscore-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Core. {#dfrn3-financialservicesoperationscore-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Financial Services Operations Core by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Financial Services Operations Core is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Financial Services Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Core, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationscore-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | The Claim Base \[sn_bom_claim_base\] table has been updated in this release with additional fields. These fields were previously available only to specific applications. They're available in the Claim Base table and can be used across all other claim applications in this release. See [Financial Services Operations Core](https://www.servicenow.com/docs/access?context=financial-services-operations-core-data-model&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Leverage a payment card data model application in FSO workflows, such as disputes, which can be used across an entire card life cycle, from issuance to servicing. * Support multiple payment card types, including credit and debit cards. See [Payment Card](https://www.servicenow.com/docs/access?context=payment-card-application&family=zurich&ft:locale=en-US) for more information. | [ ]