Combined Financial Services Operations Integration with Mastercard release notes for upgrades from Xanadu to Zurich

Consolidated page of all release notes for Financial Services Operations Integration with Mastercard from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Mastercard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Financial Services Operations Integration with Mastercard to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Financial Services Operations Integration with Mastercard.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	​ Mastercom subflows for disputes An integration layer that provides predefined subflows and a supporting data model to enable seamless execution of Mastercom spoke actions for dispute management. This layer includes the following subflows: Mastercom - Look up Transaction Details Mastercom - Look up Clearing Transaction Details Mastercom - Create Fraud Report Mastercom - Create Claim Mastercom - Look up Chargeback Details Mastercom - Look up Second Presentment Details Mastercom - Look up Case Filing Details Mastercom - Validate Claim Response Details Mastercom - Create Chargeback Mastercom - Acknowledge Chargeback Mastercom - Update Chargeback Mastercom - Look up Chargeback Documents Mastercom - Look up Chargeback Documents Status Mastercom - Process Pending Documentation Queue Mastercom - Process Issuer Worked Queue Mastercom - Process Reject Queue Mastercom - Process Issuer Re-presentment Unworked Queue Mastercom - Process Sender Case Filing Queue Mastercom - Create Case Filing Mastercom - Take Action on Case Mastercom - Look up Case Documents Mastercom - Look up Case Documents Status Mastercom - Look up List of Claims Additional Mastercom subflows for disputes New set of subflows to promote execution of Mastercom spoke actions for dispute management. This set includes the following subflows: Mastercom - Look up Authorization Transaction Details Mastercom - Look up Claim Details Mastercom - Take Action on Existing Claim Mastercom - Process Pending Queue Mastercom - Look up Chargebacks Related Information Mastercom - Look up Fraud Related Information Mastercom - Reverse Chargeback

Changes

Between your current release family and Zurich, some changes were made to existing Financial Services Operations Integration with Mastercard features.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Financial Services Operations Integration with Mastercard features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Financial Services Operations Integration with Mastercard features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Financial Services Operations Integration with Mastercard.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Install Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Financial Services Operations Integration with Mastercard we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Mastercard we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Financial Services Operations Integration with Mastercard, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich

Localization information

If there are specific localization considerations for Financial Services Operations Integration with Mastercard we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Financial Services Operations Integration with Mastercard we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Enable dispute agents to efficiently handle the full dispute life cycle, including transaction searches, claim creation, chargeback creation and updates, pre-arbitration, arbitration, and fraud reporting. Accelerate dispute resolution and reduce manual effort using predefined subflows. See Mastercard for more information.