--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Financial Services Operations Integration with Visa release notes for upgrades from Xanadu to Zurich # Combined Financial Services Operations Integration with Visa release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Integration with Visa Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document covers all updates and changes for the Financial Services Operations Integration with Visa as customers upgrade from the Xanadu release family to Zurich. It provides practical guidance on new features, changes, and activation details to help ServiceNow customers prepare for a smooth upgrade experience. Show full answer Show less ## New Features * **Xanadu:** Updated subflows to support Visa Resolve Online (VROL) 24.2 revision, including Look up Case Details, Submit Fraud Report, and Update Case Resolution Status. * **Yokohama:** Added new VROL integration subflows that enable seamless integration with the card operations dispute management playbook. New subflows support transaction inquiry results, dispute acceptance, cardholder purchase inquiries, dispute filing, and pre-arbitration processes. * **Zurich:** Introduced the ability to enable or disable integration with the Cardholder Purchase Inquiry API within the Visa card dispute playbook, providing administrators more control over API usage. ## Changes * **Xanadu \& Yokohama:** Updated subflows to align with VROL 25.1 revision, affecting Submit Dispute Questionnaire and Submit Fraud Report processes. * **Zurich:** Adopted the Coral theme as the default for new portal, web, and mobile experiences with Next Experience or Core UI enabled. Coral includes brand-neutral illustrations and a dark theme option to enhance user experience and accessibility. ## Removals and Deprecations No features or functionalities were removed or deprecated between Xanadu, Yokohama, and Zurich releases. ## Activation Information * Financial Services Operations Integration with Visa must be installed via the ServiceNow Store by submitting a request. * This activation approach is consistent across Xanadu, Yokohama, and Zurich releases. * Customers can refer to the ServiceNow Store version history for cumulative release notes and app availability. ## Additional Technical and Accessibility Information * No changes were introduced to browser requirements or localization considerations across releases. * Zurich introduced a dark theme option in the Coral theme to improve readability and reduce eye strain. ## Key Outcomes for ServiceNow Customers * Upgrading to Zurich provides enhanced control over Visa dispute integration features, such as toggling the Cardholder Purchase Inquiry API. * Subflow updates ensure compatibility with the latest Visa Resolve Online (VROL) revisions for dispute and fraud processes, maintaining compliance and operational efficiency. * The new Coral theme with dark mode improves the user interface experience across portals and devices. * Consistent activation and installation process via the ServiceNow Store simplifies deployment and upgrade management. Consolidated page of all release notes for Financial Services Operations Integration with Visa from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Visa release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Integration with Visa to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Financial Services Operations Integration with Visa. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Updated subflows for Visa Resolve Online (VROL) 24.2 revision](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=xanadu&ft:locale=en-US) : Updated the following subflows to support the changes in the Visa Resolve Online (VROL) (VROL) release 24.2 revision: * Look up Case Details * Submit Fraud Report * Update Case Resolution Status | | Yokohama | [Added new VROL integration subflows](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=yokohama&ft:locale=en-US) : Enables seamless integration with the card operations dispute management playbook with VROL subflows. The following new VROL subflows have been added: * Look Up Transaction Inquiry Results * Accept Dispute * Conduct Cardholder Purchase Inquiry * Look Up Transaction Details * Look Up Dispute Response Details * Create Dispute Pre-Arbitration * Look Up Dispute Pre-Arbitration Details * Create Dispute Pre-Arbitration Response * Look Up Dispute Pre-Arbitration Response Details * Submit Dispute Filing * Look Up Dispute Filing Details * Mark Batch Queue Item as Read | | Zurich | [Enable cardholder purchase inquiry property](https://www.servicenow.com/docs/access?context=properties-installed-with-fso-integration-with-visa&family=zurich&ft:locale=en-US) : Enables or disables integration with the Cardholder Purchase Inquiry API in the Visa card dispute playbook. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Financial Services Operations Integration with Visa features. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=xanadu&ft:locale=en-US) : Updated the following subflows to align with Visa Resolve Online (VROL) release 25.1 revision changes: * Submit dispute questionnaire * Submit fraud report | | Yokohama | [Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=yokohama&ft:locale=en-US) : Updated the following subflows to align with release 25.1 revision changes: * Submit Dispute questionnaire * Submit fraud report | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Financial Services Operations Integration with Visa features or functionality were removed. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Financial Services Operations Integration with Visa features or functionality were deprecated. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Integration with Visa. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install ServiceNow Otto for FSO by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Important: Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Integration with Visa, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Handle various dispute lifecycle events including transaction searches, dispute case creation, questionnaire submissions, fraud reporting, and more. * Utilize data model elements to capture and store information used in subflows for seamless integration. See [Financial Services Operations Integration with Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Enables Visa VROL dispute resolution process by providing features such as accept dispute and cardholder purchase enquiry. * Ensures Visa conformance through error handling and timely updates on chargeback status. See [Integrating with Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | ِEnable system administrators to control settings for features in the Financial Services Operations Integration with Visa application, such as, integration with specific APIs. See [Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]