Combined Financial Services Operations Integration with Visa release notes for upgrades from Xanadu to Zurich

Consolidated page of all release notes for Financial Services Operations Integration with Visa from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Visa release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Financial Services Operations Integration with Visa to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Financial Services Operations Integration with Visa.

Release	Release notes
Xanadu	Updated subflows for Visa Resolve Online (VROL) 24.2 revision Updated the following subflows to support the changes in the Visa Resolve Online (VROL) (VROL) release 24.2 revision: Look up Case Details Submit Fraud Report Update Case Resolution Status
Yokohama	Added new VROL integration subflows Enables seamless integration with the card operations dispute management playbook with VROL subflows. The following new VROL subflows have been added: Look Up Transaction Inquiry Results Accept Dispute Conduct Cardholder Purchase Inquiry Look Up Transaction Details Look Up Dispute Response Details Create Dispute Pre-Arbitration Look Up Dispute Pre-Arbitration Details Create Dispute Pre-Arbitration Response Look Up Dispute Pre-Arbitration Response Details Submit Dispute Filing Look Up Dispute Filing Details Mark Batch Queue Item as Read
Zurich	Enable cardholder purchase inquiry property Enables or disables integration with the Cardholder Purchase Inquiry API in the Visa card dispute playbook.

Changes

Between your current release family and Zurich, some changes were made to existing Financial Services Operations Integration with Visa features.

Release	Release notes
Xanadu	Visa Resolve Online (VROL) version 25.1 updates Updated the following subflows to align with Visa Resolve Online (VROL) release 25.1 revision changes: Submit dispute questionnaire Submit fraud report
Yokohama	Visa Resolve Online (VROL) version 25.1 updates Updated the following subflows to align with release 25.1 revision changes: Submit Dispute questionnaire Submit fraud report
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Financial Services Operations Integration with Visa features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Financial Services Operations Integration with Visa features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Financial Services Operations Integration with Visa.

Release	Release notes
Xanadu	Install Now Assist for FSO by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	No updates for this release.
Zurich	Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Financial Services Operations Integration with Visa, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich

Localization information

If there are specific localization considerations for Financial Services Operations Integration with Visa we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Financial Services Operations Integration with Visa we have noted them here.

Release	Release notes
Xanadu	Handle various dispute lifecycle events including transaction searches, dispute case creation, questionnaire submissions, fraud reporting, and more. Utilize data model elements to capture and store information used in subflows for seamless integration. See Financial Services Operations Integration with Visa for more information.
Yokohama	Enables Visa VROL dispute resolution process by providing features such as accept dispute and cardholder purchase enquiry. Ensures Visa conformance through error handling and timely updates on chargeback status. See Integrating with Visa for more information.
Zurich	ِEnable system administrators to control settings for features in the Financial Services Operations Integration with Visa application, such as, integration with specific APIs. See Visa for more information.