--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Generative AI Controller release notes for upgrades from Xanadu to Zurich # Combined Generative AI Controller release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Generative AI Controller Release Notes for Upgrades from Xanadu to Zurich This consolidated guide provides ServiceNow customers with comprehensive release notes for the Generative AI Controller, covering upgrades from the Xanadu release family through to Zurich. It highlights new features, important upgrade considerations, changes, deprecations, and activation details to facilitate smooth transitions and effective use of Generative AI Controller capabilities integrated with Now Assist applications. Show full answer Show less ## Important Upgrade Information * Generative AI Controller updates are tied to installing or updating any Now Assist application. * For installation or update issues, customers should consult the relevant knowledge articles or open a Support case. * Pre- and post-upgrade tasks should be reviewed and completed to ensure proper functioning post-upgrade. ## Key Features Introduced Between Xanadu and Zurich * **Metadata Logging:** Introduction of a metadata log table capturing request details, feedback, and error codes for improved monitoring. * **Multilingual Support:** Enhanced translation capabilities including dynamic translation powered by Microsoft Azure OEM, configurable via the AI Admin Hub console. * **Global Model Selection:** Admins can globally choose between GPT-4.0 and Now Assist LLM models to comply with regional data policies and improve performance for users in regions like APAC. * **BYOK Custom Resource Path:** Support for configuring custom resource paths for Azure OpenAI deployments with bring your own key (BYOK) models, enabling better integration with Azure endpoints. * **Enhanced Logging and Inventory:** Extended retention of generative AI event logs from 30 to 180 days for compliance, plus improved AI asset tracking and lifecycle management through new metadata fields in AI Control Tower. * **Long-Term Stable (LTS) Model:** Introduction of an LTS model providing regulatory alignment and predictable behavior for enterprise-grade stability. * **LLM Usage Control:** Ability to restrict or enable Now Assist AI capabilities by domain to control AI data processing and ensure compliance. * **Access to Debugging Logs:** Enhanced administrator access to Gen AI log tables with HR-related records restricted to HR admins for security. * **AI Model and Version Mapping:** Tables showing mappings between AI models, providers, versions, and associated metadata to support transparency and management. ## Notable Changes * Updated prompts and filtering methods for generative AI capabilities to improve latency and processing efficiency. * Transition from a 365-day look-back to a 365-day burn-down model for Now Assist AI usage measurement, resetting at contract anniversary. * Default activation of certain Now Assist skills for new customers and unconfigured skills for upgrading customers to simplify onboarding. * Access control configuration enhancements for AI agents and agentic workflows, enabling fine-grained permissions and data privacy compliance using the Data Privacy application instead of Sensitive Data Handler. * Removal of direct action calls in Zurich Patch 5 to enforce security via ACLs; custom AI functionality should now be created using AI Skill Kit. ## Deprecations and Removals * No features or functionality were removed in these releases. * The dependency on the Sensitive Data Handler was removed and replaced by the Data Privacy application for PII anonymization starting in Yokohama. ## Activation and Access * Generative AI Controller is available as part of the ServiceNow AI Platform with activation of any Now Assist application. * It is available through the ServiceNow Store and requires installation of Now Assist plugins. ## Localization and Accessibility * Supports multi-language dynamic translation via Microsoft Azure OEM. * No new accessibility or browser-specific requirements were introduced. ## Practical Implications for ServiceNow Customers * Upgrading to Zurich enables extended logging and compliance with longer data retention policies. * Admins gain enhanced control over AI model selection, usage restrictions by domain, and access to detailed logs for debugging. * Integration with Azure OpenAI BYOK deployments is more flexible with custom resource path configuration. * Security improvements through ACL enforcement require adoption of the AI Skill Kit for custom generative AI workflows. * Data privacy management is simplified through the Data Privacy application, supporting compliance with PII protection standards. Consolidated page of all release notes for Generative AI Controller from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Generative AI Controller release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Generative AI Controller to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-generativeaicontroller-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Upgrade information : Generative AI Controller is installed and updated when you install or update any Now Assist application. If you have issues installing or updating applications, see this [knowledge article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) for steps that may address your issue. Otherwise, you can make a Support case. | | Zurich | Upgrade information : Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this [knowledge article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) or open a support case. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Generative AI Controller. {#dfrn3-generativeaicontroller-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | **[Xanadu Patch 3](https://www.servicenow.com/docs/access?context=xanadu-patch-3&family=xanadu&ft:locale=en-US)** [Metadata log table for generative AI requests](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=xanadu&ft:locale=en-US) : Use the new metadata log table that includes information about the requesting conversation, the capability definition, provided feedback (if any), and error codes. [Translation for Now Assist](https://www.servicenow.com/docs/access?context=translation-for-now-assist&family=xanadu&ft:locale=en-US) : Support users who speak different languages with new language information in LLM request metadata, better controls for Dynamic Translation, and translated text logging. **[Xanadu Patch 7](https://www.servicenow.com/docs/access?context=xanadu-patch-7&family=xanadu&ft:locale=en-US)** Global Model selection for conversational skills : Enable Now Assist Admins to choose between GPT4.o and Now Assist LLM model for data routing at a global level. This ensures compliance with any regional restrictions and helpful for APAC users who may face limitations with US-based models, such as GPT-4.0. | | Yokohama | [\[Placeholder link text to key configure-custom-resource-path-byok\]](https://www.servicenow.com/docs/access?context=configure-custom-resource-path-byok&family=yokohama&ft:locale=en-US) : Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key (BYOK) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default. [Administrator access to Gen AI log](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=yokohama&ft:locale=en-US) : Access the Gen AI log \[sys_generative_ai_log\] table to gain insights for debugging purposes. Records related to HR remain restricted to HR admins. [Enhanced AI asset inventory](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=yokohama&ft:locale=en-US) : Track the enhanced AI asset inventory through AI Control Tower using new metadata fields in the Model \[sys_generative_ai_model_config\] and Prompt \[sys_generative_ai_config\] tables. Gain better visibility into AI asset status and life-cycle details, such as retirement dates. [AI Model Version Mappings](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=yokohama&ft:locale=en-US) : Review the mappings between AI model versions, their providers in the Gen AI Model Version Mapping \[sys_gen_ai_model_version_mapping\] table. It shows mapping between source and target models, along with associated metadata, such as skill type, model type, resource associations, and provider information. [Identify third-party LLM information](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=yokohama&ft:locale=en-US) : Access the Gen AI Log Metadata \[sys_gen_ai_log_metadata\] table to identify which LLM model, version, and requested language was used to generate the AI content. [Restrict LLM usage based on the domain](https://www.servicenow.com/docs/access?context=generative-ai-controller-rn&family=yokohama&ft:locale=en-US) : Enable or disable Now Assist for each domain so that you can restrict the use of LLMs and avoid using AI for data processing, if needed. [Global Model selection for conversational skills](https://www.servicenow.com/docs/access?context=manage-large-language-models&family=yokohama&ft:locale=en-US) : Enable Now Assist Admins to choose between GPT4.o and Now Assist LLM model for data routing at a global level. This ensures compliance with any regional restrictions and helpful for APAC users who may face limitations with US-based models, such as GPT-4.0. | | Zurich | [Extended log retention for generative AI events](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Retain records in the Generative AI Log \[sys_generative_ai_log\] table for 180 days, up from 30 days, to stay compliant with retention requirements. [Configure a custom resource path for BYOK models](https://www.servicenow.com/docs/access?context=configure-custom-resource-path-byok&family=zurich&ft:locale=en-US) : Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key (BYOK) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default. [Administrator access to Gen AI log](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Access the Gen AI log \[sys_generative_ai_log\] table to gain insights for debugging purposes. HR-related records remain restricted to HR admins. [Enhanced AI asset inventory](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Track the enhanced AI asset inventory through AI Control Tower using new metadata fields in the Model \[sys_generative_ai_model_config\] and Prompt \[sys_generative_ai_config\] tables. Gain better visibility into AI asset status and life-cycle details, such as retirement dates. [Long-Term Stable model for generative AI](https://www.servicenow.com/docs/access?context=long-term-stable-models&family=zurich&ft:locale=en-US) : Promote stability and adoption for entitled users with a Long-Term Stable (LTS) model. The LTS model provides regulatory alignment, predictable behavior, and life cycle stability to integrate GenAI with confidence. [AI Model Version Mappings](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Review the mappings between AI model versions and their providers in the Gen AI Model Version Mapping \[sys_gen_ai_model_version_mapping\] table. This table shows the mappings between source and target models, along with associated metadata, such as skill type, model type, resource associations, and provider information. [Identify third-party LLM information](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Access the Gen AI Log Metadata \[sys_gen_ai_log_metadata\] table to identify which LLM model, version, and requested language was used to generate the AI content. [Restrict LLM usage based on the domain](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Enable or disable Now Assist for each domain so that you can restrict the use of LLMs and avoid using AI for data processing, if needed. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Generative AI Controller features. {#dfrn3-generativeaicontroller-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Directions for generative AI updates for Generative AI Controller](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=xanadu&ft:locale=en-US) : The prompts, which are the instructions to the large language model (LLM), for all four capabilities (Generic Prompt, Generate Content, Summarization, and Sentiment Analysis), semantic filtering, and recursive summarization have been updated. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Configure Data Privacy and Data Discovery to protect the personally identifying information (PII) of your users.](https://www.servicenow.com/docs/access?context=configure-now-assist-data-privacy&family=yokohama&ft:locale=en-US) : Generative AI Controller has changed to use the Data Privacy application instead of the Sensitive Data Handler to help anonymize PII. The process for choosing what gets anonymized and how has shifted to different tables and forms that your administrator must configure for your organization. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Direct action calls removed from Generative AI Controller](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-landing&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 5, the Generative AI Controller (GAIC) no longer supports direct action calls in order to support the security requirements that all AI capabilities be protected by Access Control Lists (ACLs). To create custom generative AI functionality, use AI Skill Kit instead. * Configure actions in the Generative AI Controller * Generate Content to create AI-generated text responses * QnA to answer user questions * Summarize to shorten long or complex text * Generic Prompt to generate ideas or content on any topic * Sentiment Analysis to identify the sentiment of user input For more information, refer to [KB KB2716977: Generative AI Controller actions are no longer avaliable for custom workflows](https://support.servicenow.com/kb?sys_kb_id=6460540047ee7a9048cb2920326d4302&id=kb_article_view). | [ ] ## Removed Between your current release family and Zurich, some Generative AI Controller features or functionality were removed. {#dfrn3-generativeaicontroller-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Generative AI Controller features or functionality were deprecated. {#dfrn3-generativeaicontroller-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | The dependency on Sensitive Data Handler has been removed. Regular expressions that are configured with Sensitive Data Handler are applied to the Data Privacy application with a fix script when you upgrade to Yokohama. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Generative AI Controller. {#dfrn3-generativeaicontroller-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of any ServiceNow® Now Assist application. For details, see [Installing Generative AI Controller](https://www.servicenow.com/docs/access?context=installing-generative-ai-controller&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see [Installing Generative AI Controller](https://www.servicenow.com/docs/access?context=installing-generative-ai-controller&family=yokohama&ft:locale=en-US) and [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=yokohama&ft:locale=en-US). Important: Generative AI Controller is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see [Installing Generative AI Controller](https://www.servicenow.com/docs/access?context=installing-generative-ai-controller&family=zurich&ft:locale=en-US) and [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). Important: Generative AI Controller is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Generative AI Controller we have noted them here. {#dfrn3-generativeaicontroller-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Generative AI Controller we have noted them here. {#dfrn3-generativeaicontroller-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Generative AI Controller, such as specific requirements or compliance levels. {#dfrn3-generativeaicontroller-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Generative AI Controller we have noted them here. {#dfrn3-generativeaicontroller-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | Generative AI Controller uses [Microsoft Azure OEM for Dynamic Translation in Now Assist](https://www.servicenow.com/docs/access?context=dynamic-translation-na-ms-azure-oem&family=xanadu&ft:locale=en-US) for multi-language support. You can enable dynamic translation from the AI Admin Hub console. | | Yokohama | No updates for this release. | | Zurich | Localization information : Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the AI Admin Hub console. For more information, see [Microsoft Azure OEM for Dynamic Translation in Now Assist](https://www.servicenow.com/docs/access?context=dynamic-translation-na-ms-azure-oem&family=zurich&ft:locale=en-US). | [ ] ## Highlight information If there are specific highlight considerations for Generative AI Controller we have noted them here. {#dfrn3-generativeaicontroller-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | Xanadu Patch 3 * Review a read-only metadata log table for generative AI requests. * Use the improved language support for skills and capabilities, including the Dynamic Translation services and native translation by the LLMs. Xanadu Patch 1 * Updated prompts for capabilities, semantic filtering, and recursive summarization that improve latency and processing for Generative AI Controller capabilities and Now Assist skills. See [Generative AI Controller](https://www.servicenow.com/docs/access?context=generative-ai-controller&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Previous Patch releases * Protect your users by configuring settings for anonymization of personally identifiable information (PII) with the Data Privacy application. See [Generative AI Controller](https://www.servicenow.com/docs/access?context=generative-ai-controller&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 10](https://www.servicenow.com/docs/access?context=zurich-patch-10&family=zurich&ft:locale=en-US) * Generative AI event logs are now retained for 180 days, up from 30 days. [Zurich Patch 8](https://www.servicenow.com/docs/access?context=zurich-patch-8&family=zurich&ft:locale=en-US) * Connect your Azure OpenAI deployment to Generative AI Controller by configuring a custom resource path in your bring your own key (BYOK) model configuration. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Access the Gen AI log for debugging insights, with HR-related records remaining restricted. * Promote stability with the Long-Term Stable (LTS) model for generative AI. * Identify third-party LLM information, including model, version, and language. * Restrict LLM usage based on domain. See [Generative AI Controller](https://www.servicenow.com/docs/access?context=generative-ai-controller&family=zurich&ft:locale=en-US) for more information. | [ ]