--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Hardware Asset Management release notes for upgrades from Xanadu to Zurich # Combined Hardware Asset Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 14 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Hardware Asset Management release notes for upgrades from Xanadu to Zurich This consolidated release notes document provides ServiceNow customers with essential information for upgrading Hardware Asset Management (HAM) from the Xanadu to Zurich release. It details new features, changes, deprecations, and important upgrade considerations. The Zurich release introduces workflow migrations to Workflow Studio, enhanced asset tracking, improved security controls, and a streamlined configuration experience, enabling better asset lifecycle management and operational efficiency. Show full answer Show less ## Important Upgrade Information * **Workflow Migration:** Several workflows related to Procurement, Asset Management, and Contract Management have been migrated to Workflow Studio flows. A fix script during upgrade manages legacy workflow deactivation and flow installation. Customized legacy workflows remain but are unsupported in maintenance. * **Approval History Handling:** Post-upgrade, approval history records on contracts should be rejected rather than deleted to ensure correct status updates within Workflow Studio. * **ServiceNow Agent Navigation Bar:** A new "Asset put away" menu is added for asset tracking tasks. If the navigation bar was customized prior, both old and new menus appear. * **Role Enhancements:** The new role `snitamrecomm.recommendationsread` controls API access for Important Actions in the Asset Workspace and is included in several existing asset-related roles. * **Security and Data Access Controls:** Strengthened ACLs prevent unauthorized range queries on contract and HAM success activity tables. A new system property (`snitamrestrictassetread`) limits asset record read access for users with only the internal role. ## Key New Features in Zurich * **Centralized Installation and Configuration:** Install HAM and dependent applications via the Product Hub and configure settings through a unified Configuration Console, including generative AI skill setup. * **Asset Put Away Functionality:** Track asset movement from receiving bays to precise aisle and stockroom spaces using the new Asset put away feature accessible via Hardware Asset Workspace or ServiceNow Agent app. * **Enhanced Asset Attestation:** Initiate audits that enable employees to confirm asset usage through mobile-friendly interfaces, improving data accuracy and asset utilization. Automated remediation tasks are generated for non-compliance. * **Employee Center Enhancements:** Employees can confirm receipt of hardware and consumables in transit via the portal, automatically updating asset state and assignment, reducing data errors. * **Unified Receiving Process:** Standardized receiving tasks for hardware and consumables improve efficiency and data quality, supporting bulk asset receipt with validation and staging. * **Advanced Reporting:** Asset performance reports based on key performance indicators (availability, MTTR, MTBF) and inventory demand reports help optimize asset availability and stockroom supply-demand balance. * **Content Library Analytics:** Expanded content dashboard provides deeper insights through numeric widgets and graphical trends, with enhanced filtering options. ## Notable Changes * Shipment asset table renamed to Shipment line with a new Shipment quantity field added to shipment details for better tracking. * Coral theme introduced as default for portals and apps, including a dark mode option for improved usability. * Warehouse task terminology updated to better represent pick and put away task requirements in stockroom configurations. * Improved status text for Transfer Order stages to clarify actual progress in asset transfer processes. * Asset attestation creation is now guided via a playbook rather than a simple form. * Stock rules now include dedicated tabs showing related stock orders and transfer orders for enhanced traceability. * Inventory availability tab on asset forms lists replacement assets and estimated purchase lead times. * Asset performance dashboards and KPIs are integrated into asset analytics views and contextual sidebars for quick insights. ## Deprecations and Removals * The MAC address field in the Hardware table is deprecated in favor of a new MAC address field in the Asset table. * Several procurement and contract approval workflows have been deprecated with migration to Workflow Studio flows. * No features were removed in Zurich; Yokohama and Xanadu had no updates or removals. ## Accessibility Improvements * HAM workspaces now conform to WCAG 2.1 Level AA standards with support for reflow, allowing zoom up to 400% without loss of content or functionality. * The new Coral theme includes a dark mode option to reduce eye strain and enhance readability across web and mobile experiences. ## Activation and Installation Hardware Asset Management is available through the ServiceNow Store. Installation requests and version history are managed via the Store, simplifying application deployment and upgrades. ## Benefits for ServiceNow Customers * Streamlined upgrade process with automation handling workflow migration and navigation bar updates. * Improved asset lifecycle tracking from receiving through storage, usage attestation, and disposition. * Enhanced security controls protecting sensitive contract and asset data from unauthorized access. * Unified Consolidated page of all release notes for Hardware Asset Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Hardware Asset Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Hardware Asset Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-hardwareassetmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Upgrade information : * Starting from the Zurich release, a few workflows have been migrated to Workflow Studio as flows. Note: The migration of workflows to Workflow Studio applies to Asset Management, Procurement, and Contract Management applications. * The following workflows have been migrated to Workflow Studio as flows: * Procurement Process Flow -- Hardware * Transfer Order * Transfer Order Line * Source Request * Contract Approval * When upgrading to the Zurich release, a fix script identifies whether the workflows were customized and takes necessary action. * If the workflows weren't customized before the upgrade, the legacy workflows are deactivated from the instance, and Workflow Studio flows are installed and executed post-upgrade. * If the impacted workflows were customized before the upgrade, the Workflow Studio flows are installed but aren't executed for any of the impacted flows post-upgrade. You can view and access the impacted workflows in the instance after the upgrade. However, the deprecated workflows are considered custom code and aren't supported for maintenance. * After upgrading to the Zurich release, if an approval history record exists for a contract that is no longer required, reject the record instead of deleting it. If the approval history record is deleted, Workflow Studio doesn't support updating the contract's Substate field value to display the correct state. * Starting with Zurich release, a new menu, Asset put away, has been added to the ServiceNow Agent app navigation bar. When upgrading to the Zurich release, a fix script identifies whether the ServiceNow Agent app navigation bar was customized and takes the necessary action. * If the navigation bar wasn't customized before the upgrade, a new Asset put away icon () is included in the navigation bar * If the navigation bar was customized before the upgrade, two navigation bars appear: Customized old IT Asset Management and IT Asset Management. The new icon appears in the IT Asset Management navigation bar. * A new role, sn_itam_recomm.recommendations_read, helps ensure that only valid users can execute APIs related to the Important Actions menu in the Asset Workspace. The following roles, which have access to the Asset Workspace, now include the sn_itam_recomm.recommendations_read role: * procurement_user * inventory_admin * inventory_user * model_manager * contract_manager * itil * catalog_manager * catalog_admin * sam * ham_user * asset * Control sensitive data leakage from range queries accessed by unauthenticated users through the following access control lists (ACLs): * Contract \[ast_contract\] table: Only users with the contract_manager role can perform the query_range operation on the Start date, Contract number, PO number, and Vendor columns. * Contract user M2M \[clm_m2m_contract_user\] table: Only users with the contract_manager and asset roles can perform the query_range operation on the Contract and User columns. * HAMP Success Activity \[sn_hamp_success_activity\] table: Only users with the ham_admin and asset roles can perform the query_range operation on the Description, Short description, and Success goals columns. * Only users with the admin role can update the following system properties: * glide.sg.voice_search.enabled * glide.ui.sn_hamp_asset_reclaim_task_activity.fields * glide.ui.sn_hamp_loaner_asset_order_activity.fields * glide.ui.sn_hamp_ztr_task_activity.fields * sn_hamp.enable_shipping_carrier_validation_asn * sn_hamp.model_lifecycle_phase_order * sn_hamp.update_assets_norm_model_name * A new system property, sn_itam_restrict_asset_read, introduced in Zurich Patch 12, controls read access to the Asset \[alm_asset\] table and its child tables for users with only the snc_internal role. When set to true, these users can only read asset records assigned to them or where they are referenced in fields such as Reserved for, Managed by, or Owned by. Users with any additional role retain full read access. By default, this property is set to false. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Hardware Asset Management. {#dfrn3-hardwareassetmanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Maintain accurate asset details by creating Asset Attestations](https://www.servicenow.com/docs/access?context=asset-attestation-ham&family=yokohama&ft:locale=en-US) : Validate whether assets are in use and confirm asset assignment by performing audits through Asset Attestation to verify through confirmation by employees whether they are still using assigned serialized hardware assets. [Hardware Model Normalization for Operational Technology (OT) assets](https://www.servicenow.com/docs/access?context=hardware-normalization&family=yokohama&ft:locale=en-US) : When the OT Asset Management application is installed, standardize your hardware and consumable models with a minimum of one OT asset in addition to the model categories that belong to the opted-in HAM resource categories through the Hardware Model Normalization process. The OT entity flag on the asset indicates whether it's an OT asset. | | Zurich | [Hardware Asset Management installation from Product Hub](https://www.servicenow.com/docs/access?context=product-hub-for-ham&family=zurich&ft:locale=en-US) : Install Hardware Asset Management and dependent applications from the Product Hub, the central location to view and manage all applications included in your subscription. [Set up Hardware Asset Management using the Configuration Console](https://www.servicenow.com/docs/access?context=config-console-ham&family=zurich&ft:locale=en-US) : Streamline your asset management setup by configuring all Hardware Asset Management settings from a single location using the Configuration Console. Set up users, roles, asset lifecycle, inventory, asset integrations, and generative AI skills. You can also use the AI conversational interface to configure groups, users, and content service setup. [Track asset movement from the receiving bay to an aisle-space in the stockroom](https://www.servicenow.com/docs/access?context=managing-inventory-by-putting-away-asset&family=zurich&ft:locale=en-US) : Move assets from the receiving bay to their designated aisle and space and improve asset tracking and inventory management by using the Asset put away feature. This task can be performed via the Hardware Asset Workspace or ServiceNow Agent application. [Improve asset data accuracy and usage by tracking and managing unassigned assets through asset attestation](https://www.servicenow.com/docs/access?context=asset-attestation-ham&family=zurich&ft:locale=en-US) : Validate whether assets are in use and confirm asset assignments by initiating the attestation using the Asset Attestation playbook in the Hardware Asset Workspace. Employees can then confirm whether they're using the assigned serialized hardware assets on the go by using the intuitive Now Mobile app. Reports on open remediation tasks in the Hardware Asset Workspace, generated when employees confirm they don't have assets, provide actionable insights for asset managers. [Confirm receipt of hardware and consumable assets through the Employee Center portal](https://www.servicenow.com/docs/access?context=receive-assets-employee-center&family=zurich&ft:locale=en-US) : Enable your employees to acknowledge the receipt of assets that are in transit and reserved for them through the Employee Center portal. When employees confirm that they have received the assets, the State and the Assigned to fields are updated in real time, minimizing the risk of data errors. [Receive shipment assets at a stockroom in the Hardware Asset Workspace](https://www.servicenow.com/docs/access?context=stockroom-receiving-ham&family=zurich&ft:locale=en-US) : Complete the receive tasks for hardware and consumable assets that you received from any workflow at the stockroom using the unified receiving functionality in the Hardware Asset Workspace. This standardized receiving process reduces the time spent on receiving assets. By requiring each asset to be assigned a unique identiļ¬er when received at the stockroom, the quality of asset data also improves. You can receive assets in bulk by using a template. Additionally, you can view the results and validation comments in the staging table. During this process, the system handles existing assets, creates new ones as needed, and performs comprehensive validations. [Optimize your operations with asset performance reports](https://www.servicenow.com/docs/access?context=asset-analytics-view&family=zurich&ft:locale=en-US) : Improve asset availability according to ISO standards by tracking the past performance of assets and getting notified about trends, threshold breaches, or anomalies based on their location, model category, model, or classification. [Monitor supply and demand of assets in a stockroom with detailed inventory reports](https://www.servicenow.com/docs/access?context=manage-stockroom-inventory-report-ham&family=zurich&ft:locale=en-US) : Track and manage stockrooms efficiently by evaluating the inventory reports in the Inventory view of the Hardware Asset Workspace. These reports provide the following benefits: * Find replacement options for assets that are in use, being repaired, or in maintenance * Quickly identify shortages and align current demand in your stockroom with both current and incoming supply * Analyze the supply to meet open demand across all stockrooms or locations [Gain expanded insight into the content library information through content dashboard analytics](https://www.servicenow.com/docs/access?context=content-lookup-ham&family=zurich&ft:locale=en-US) : Gain in-depth information related to various content tables and trends in content change from the enhanced Content Library portal. The introduction of numeric widgets, line graphs, bar charts, and content-specific tabs provides complete visibility to content shipped and analyze content coverage. The expanded search feature with additional filter options enables you to view the records for a particular period or release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Hardware Asset Management features. {#dfrn3-hardwareassetmanagement-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [My Assets menu and Assets tab on the Employee Center portal](https://www.servicenow.com/docs/access?context=asset-attestation-ham&family=yokohama&ft:locale=en-US) : The My Assets menu appears on the global header navigation bar of the Employee Center home page. This menu provides employees with quick access to the details of assets assigned to them. The Employee profile widget now includes an Assets tab, which shows the details of the assets assigned to the employee. [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) : The configurable Hardware Asset Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. | | Zurich | [Shipment asset table label](https://www.servicenow.com/docs/access?context=view-hardware-asset-shipments&family=zurich&ft:locale=en-US) : Starting from the Hardware Asset Management version 14.0.0, the Shipment asset \[sn_itam_common_m2m_shipment_asset\] table label has been renamed to Shipment line \[sn_itam_common_m2m_shipment_asset\]. [Shipment quantity field on the Shipment Details form](https://www.servicenow.com/docs/access?context=view-hardware-asset-shipments&family=zurich&ft:locale=en-US) : With Hardware Asset Management version 14.0.0, a new field Shipment quantity has been added to the Shipment Details form. The Shipment quantity field displays the quantity of assets shipped for the shipment record. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Renamed the Pick task required field in the Stockroom details form](https://www.servicenow.com/docs/access?context=enable-pick-task-for-stockroom-ham&family=zurich&ft:locale=en-US) : The Pick task required field in the Stockroom details form has been renamed Warehouse tasks required. This field supports enabling both the Asset put away task and the Asset pick task for the stockroom in the Hardware Asset Workspace. [Stage status for the Transfer Order and Transfer Order Line flow](https://www.servicenow.com/docs/access?context=transfer-orders-for-am&family=zurich&ft:locale=en-US) : The stage status text in the Stage column for the Transfer Order and Transfer Order Line in the Hardware Asset Workspace Core UI has been updated. When a stage is completed and the next stage hasn't yet begun in the asset transfer process, the revised status is displayed as Completed-next stage initiated instead of In progress. When a stage isn't yet begun in the asset transfer process, the revised status is displayed as Pending not started instead of Pending-has not started. These changes accurately reflect the current action in the asset transfer process and enhances the user experience. [Asset attestation playbook](https://www.servicenow.com/docs/access?context=create-attestation-using-playbook&family=zurich&ft:locale=en-US) : The New button on the Asset attestation tab opens a playbook instead of the attestation form to create an asset attestation. [Receive asset button on the Employee Center portal](https://www.servicenow.com/docs/access?context=receive-assets-employee-center&family=zurich&ft:locale=en-US) : On the Employee Center portal, assets assigned to you that are in transit display a Receive asset button to confirm you have received them. [Stock orders and Transfer orders tabs for stock rules](https://www.servicenow.com/docs/access?context=t_CreateAStockRule&family=zurich&ft:locale=en-US) : The Stock Orders tab on a stock rule shows all the stock orders that were created using that specific stock rule. The Transfer Orders tab on a stock rule lists all the transfer orders that were generated using that particular stock rule. [Inventory availability tab on the asset form](https://www.servicenow.com/docs/access?context=identify-inventory-availability-ham&family=zurich&ft:locale=en-US) : The Inventory availability tab on the asset form lists all available replacement assets or their substitutes in local and remote stockrooms. The Purchase lead time column displays the average number of days that it would take to procure a new asset through a new purchase order. [Asset performance dashboard in the Asset analytics view](https://www.servicenow.com/docs/access?context=asset-analytics-view&family=zurich&ft:locale=en-US) : The Asset performance dashboard in the Asset analytics view of the Hardware Asset Workspace includes scorecards for Availability, Mean time to repair device (MTTR), and Mean time between failures (MTBF). The Asset availability and related KPIs report and the Asset task time summary report are displayed in the contextual sidebar of the asset form. | [ ] ## Removed Between your current release family and Zurich, some Hardware Asset Management features or functionality were removed. {#dfrn3-hardwareassetmanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Hardware Asset Management features or functionality were deprecated. {#dfrn3-hardwareassetmanagement-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | The MAC address \[mac_address\] field in the Hardware \[alm_hardware\] table is deprecated. The data in this field is available in the new MAC address (mac_addr) field in the Asset \[alm_asset\] table. | | Zurich | * Procurement Process Flow -- Hardware * Procurement Process Flow -- Mobile * Procurement Process Flow - Default * Transfer Order * Transfer Order Line * Source Request * Contract Approval | [ ] ## Activation information Review information on how to activate Hardware Asset Management. {#dfrn3-hardwareassetmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Hardware Asset Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: [Hardware Asset Management](https://www.servicenow.com/docs/access?context=ham-landing-page&family=zurich&ft:locale=en-US) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Hardware Asset Management we have noted them here. {#dfrn3-hardwareassetmanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Hardware Asset Management we have noted them here. {#dfrn3-hardwareassetmanagement-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Hardware Asset Management, such as specific requirements or compliance levels. {#dfrn3-hardwareassetmanagement-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : The configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) for details. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Hardware Asset Management we have noted them here. {#dfrn3-hardwareassetmanagement-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Hardware Asset Management we have noted them here. {#dfrn3-hardwareassetmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Achieve asset data accuracy, improve asset utilization, and reduce risk through Asset Attestation. * Streamline Hardware Asset Management (HAM) licensing for only non-OT hardware assets to access Hardware Asset Management features and workflows. * Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See [Hardware Asset Management](https://www.servicenow.com/docs/access?context=ham-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Benefit from enhanced Asset Attestation features, including a guided attestation creation process, a mobile-friendly interface for confirming assets, and automated remediation tasks to address non-compliant assets. * Achieve real-time tracking of assets that are in transit and maintain asset data accuracy by enabling employees to confirm receipt of assets through the Employee Center portal. * Receive shipment assets at a stockroom from any workflow through the streamlined and unified receiving process. * Track asset movement from the receiving bay to an aisle and space in the stockroom using the Asset put away task. * Evaluate how effectively your assets are functioning and being used through reports based on asset key performance indicators in the Asset analytics view. Also, manage supply and demand in your stockrooms effectively with inventory demand reports. See [Hardware Asset Management](https://www.servicenow.com/docs/access?context=ham-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]