Combined Hardware Asset Management release notes for upgrades from Xanadu to Zurich

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Hardware Asset Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Hardware Asset Management to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Starting from the Zurich release, a few workflows have been migrated to Workflow Studio as flows. Note: The migration of workflows to Workflow Studio applies to Asset Management, Procurement, and Contract Management applications. The following workflows have been migrated to Workflow Studio as flows: Procurement Process Flow – Hardware Transfer Order Transfer Order Line Source Request Contract Approval When upgrading to the Zurich release, a fix script identifies whether the workflows were customized and takes necessary action. If the workflows weren’t customized before the upgrade, the legacy workflows are deactivated from the instance, and Workflow Studio flows are installed and executed post-upgrade. If the impacted workflows were customized before the upgrade, the Workflow Studio flows are installed but aren’t executed for any of the impacted flows post-upgrade. You can view and access the impacted workflows in the instance after the upgrade. However, the deprecated workflows are considered custom code and aren’t supported for maintenance. After upgrading to the Zurich release, if an approval history record exists for a contract that is no longer required, reject the record instead of deleting it. If the approval history record is deleted, Workflow Studio doesn’t support updating the contract’s Substate field value to display the correct state. Starting with Zurich release, a new menu, Asset put away, has been added to the ServiceNow Agent app navigation bar. When upgrading to the Zurich release, a fix script identifies whether the ServiceNow Agent app navigation bar was customized and takes the necessary action. If the navigation bar wasn’t customized before the upgrade, a new Asset put away icon () is included in the navigation bar If the navigation bar was customized before the upgrade, two navigation bars appear: Customized old IT Asset Management and IT Asset Management. The new icon appears in the IT Asset Management navigation bar. A new role, sn_itam_recomm.recommendations_read, helps ensure that only valid users can execute APIs related to the Important Actions menu in the Asset Workspace. The following roles, which have access to the Asset Workspace, now include the sn_itam_recomm.recommendations_read role: procurement_user inventory_admin inventory_user model_manager contract_manager itil catalog_manager catalog_admin sam ham_user asset Control sensitive data leakage from range queries accessed by unauthenticated users through the following access control lists (ACLs): Contract [ast_contract] table: Only users with the contract_manager role can perform the query_range operation on the Start date, Contract number, PO number, and Vendor columns. Contract user M2M [clm_m2m_contract_user] table: Only users with the contract_manager and asset roles can perform the query_range operation on the Contract and User columns. HAMP Success Activity [sn_hamp_success_activity] table: Only users with the ham_admin and asset roles can perform the query_range operation on the Description, Short description, and Success goals columns. Only users with the admin role can update the following system properties: glide.sg.voice_search.enabled glide.ui.sn_hamp_asset_reclaim_task_activity.fields glide.ui.sn_hamp_loaner_asset_order_activity.fields glide.ui.sn_hamp_ztr_task_activity.fields sn_hamp.enable_shipping_carrier_validation_asn sn_hamp.model_lifecycle_phase_order sn_hamp.update_assets_norm_model_name

New features

Between your current release family and Zurich, new features were introduced for Hardware Asset Management.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Maintain accurate asset details by creating Asset Attestations Validate whether assets are in use and confirm asset assignment by performing audits through Asset Attestation to verify through confirmation by employees whether they are still using assigned serialized hardware assets. Hardware Model Normalization for Operational Technology (OT) assets When the OT Asset Management application is installed, standardize your hardware and consumable models with a minimum of one OT asset in addition to the model categories that belong to the opted-in HAM resource categories through the Hardware Model Normalization process. The OT entity flag on the asset indicates whether it's an OT asset.
Zurich	Track asset movement from the receiving bay to an aisle-space in the stockroom Move assets from the receiving bay to their designated aisle and space and improve asset tracking and inventory management by using the Asset put away feature. This task can be performed via the Hardware Asset Workspace or ServiceNow Agent application. Improve asset data accuracy and usage by tracking and managing unassigned assets through asset attestation Validate whether assets are in use and confirm asset assignments by initiating the attestation using the Asset Attestation playbook in the Hardware Asset Workspace. Employees can then confirm whether they’re using the assigned serialized hardware assets on the go by using the intuitive Now Mobile app. Reports on open remediation tasks in the Hardware Asset Workspace, generated when employees confirm they don’t have assets, provide actionable insights for asset managers. Confirm receipt of hardware and consumable assets through the Employee Center portal Enable your employees to acknowledge the receipt of assets that are in transit and reserved for them through the Employee Center portal. When employees confirm that they have received the assets, the State and the Assigned to fields are updated in real time, minimizing the risk of data errors. Receive shipment assets at a stockroom in the Hardware Asset Workspace Complete the receive tasks for hardware and consumable assets that you received from any workflow at the stockroom using the unified receiving functionality in the Hardware Asset Workspace. This standardized receiving process reduces the time spent on receiving assets. By requiring each asset to be assigned a unique identiﬁer when received at the stockroom, the quality of asset data also improves. You can receive assets in bulk by using a template. Additionally, you can view the results and validation comments in the staging table. During this process, the system handles existing assets, creates new ones as needed, and performs comprehensive validations. Optimize your operations with asset performance reports Improve asset availability according to ISO standards by tracking the past performance of assets and getting notified about trends, threshold breaches, or anomalies based on their location, model category, model, or classification. Monitor supply and demand of assets in a stockroom with detailed inventory reports Track and manage stockrooms efficiently by evaluating the inventory reports in the Inventory view of the Hardware Asset Workspace. These reports provide the following benefits: Find replacement options for assets that are in use, being repaired, or in maintenance Quickly identify shortages and align current demand in your stockroom with both current and incoming supply Analyze the supply to meet open demand across all stockrooms or locations Gain expanded insight into the content library information through content dashboard analytics Gain in-depth information related to various content tables and trends in content change from the enhanced Content Library portal. The introduction of numeric widgets, line graphs, bar charts, and content-specific tabs provides complete visibility to content shipped and analyze content coverage. The expanded search feature with additional filter options enables you to view the records for a particular period or release.

Changes

Between your current release family and Zurich, some changes were made to existing Hardware Asset Management features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Reflow for Configurable Workspace The configurable Hardware Asset Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality.
Zurich	Shipment asset table label Starting from the Hardware Asset Management version 14.0.0, the Shipment asset [sn_itam_common_m2m_shipment_asset] table label has been renamed to Shipment line [sn_itam_common_m2m_shipment_asset]. Shipment quantity field on the Shipment Details form With Hardware Asset Management version 14.0.0, a new field Shipment quantity has been added to the Shipment Details form. The Shipment quantity field displays the quantity of assets shipped for the shipment record.

Removed

Between your current release family and Zurich, some Hardware Asset Management features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Hardware Asset Management features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	The MAC address [mac_address] field in the Hardware [alm_hardware] table is deprecated. The data in this field is available in the new MAC address (mac_addr) field in the Asset [alm_asset] table.
Zurich	Starting from the Zurich release, the following workflows are being prepared for future deprecation: Procurement Process Flow – Hardware Procurement Process Flow – Mobile Procurement Process Flow - Default Transfer Order Transfer Order Line Source Request Contract Approval Note: Procurement Process Flow-Default and Procurement Process Flow – Mobile are demo data workflows displayed in the workflow studio when the Workflow Authoring Tools (com.glideapp.workflow.authoring) plugin is installed. These impacted workflows are migrated to Workflow Studio flows. After upgrading to the Zurich release, you must transition to the new Workflow Studio flows. For more information about the deprecation process and its impact, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Activation information

Review information on how to activate Hardware Asset Management.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Install Hardware Asset Management by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Hardware Asset Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Hardware Asset Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Hardware Asset Management, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Accessibility improvements Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow The configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.
Zurich

Localization information

If there are specific localization considerations for Hardware Asset Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Hardware Asset Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Achieve asset data accuracy, improve asset utilization, and reduce risk through Asset Attestation. Streamline Hardware Asset Management (HAM) licensing for only non-OT hardware assets to access Hardware Asset Management features and workflows. Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See Hardware Asset Management for more information.
Zurich	Benefit from enhanced Asset Attestation features, including a guided attestation creation process, a mobile-friendly interface for confirming assets, and automated remediation tasks to address non-compliant assets. Achieve real-time tracking of assets that are in transit and maintain asset data accuracy by enabling employees to confirm receipt of assets through the Employee Center portal. Receive shipment assets at a stockroom from any workflow through the streamlined and unified receiving process. Track asset movement from the receiving bay to an aisle and space in the stockroom using the Asset put away task. Evaluate how effectively your assets are functioning and being used through reports based on asset key performance indicators in the Asset analytics view. Also, manage supply and demand in your stockrooms effectively with inventory demand reports. See Hardware Asset Management for more information.