--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Hardware Asset Management 11.0.0 release notes for upgrades from Xanadu to Zurich # Combined Hardware Asset Management 11.0.0 release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Hardware Asset Management 11.0.0 Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document covers Hardware Asset Management (HAM) 11.0.0 upgrades from the Xanadu through to the Zurich release family. It provides essential information on new features, changes, deprecations, and upgrade considerations to help ServiceNow customers prepare and execute their upgrade smoothly. Show full answer Show less Notably, no updates or changes were introduced in the Yokohama or Zurich releases for HAM 11.0.0, with most major enhancements delivered in the Xanadu release. ## Key Features Introduced in Xanadu * **Device as a Service (DaaS) Feature:** Enables offering assets and asset management services to customers via a subscription model, allowing DaaS providers to manage asset lifecycles end-to-end. * **Zero Touch Request Flow:** Automates fulfillment of hardware asset requests by sending requests directly to external vendors, who ship hardware directly to employees, reducing manual intervention. * **Repair Flow for Defective Assets:** Supports managing repair requests for defective or pending repair assets through troubleshooting, repair, and evaluation tasks, accessible via Hardware Asset Workspace or ServiceNow Mobile Agent app. * **Inventory Picking in Stockrooms:** Simplifies picking assets from stockrooms by providing task lists with aisle and space details, enhanced with indoor mapping and directions via the ServiceNow Mobile Agent app for efficient asset sourcing and refresh workflows. ## Upgrade and Activation Information * **Pre- and Post-Upgrade Tasks:** Customers should review and complete any required tasks before upgrading to Zurich to ensure smooth transition. * **Dashboard Migration:** After upgrading to Xanadu, both Core UI and Next Experience Platform Performance Analytics dashboards for HAM are available. Auto-migration is disabled by default to prevent duplicates. * **Activation:** Hardware Asset Management 11.0.0 is installed by requesting it from the ServiceNow Store. Customers can view available apps and request submissions through the ServiceNow Store website. ## Deprecations * Starting with Xanadu, several Core UI Performance Analytics dashboards (e.g., Hardware Asset Dashboard, Asset Overview) are no longer available to new HAM users but remain accessible to existing users. ## Other Considerations * No changes were made to browser requirements, accessibility, localization, or additional requirements between Xanadu and Zurich releases. * There were no removals or feature changes introduced during this upgrade path. ## Practical Implications for ServiceNow Customers Upgrading to Hardware Asset Management 11.0.0 from Xanadu to Zurich enables customers to streamline asset lifecycle management, improve hardware request fulfillment through automation, and enhance stockroom operations with mobile-guided asset picking. Awareness of deprecated dashboards and managing analytics migration ensures continued visibility into asset metrics without disruption. Activation via the ServiceNow Store and adherence to upgrade tasks support a smooth deployment aligned with ServiceNow's platform enhancements. Consolidated page of all release notes for Hardware Asset Management 11.0.0 from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Hardware Asset Management 11.0.0 release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Hardware Asset Management 11.0.0 to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-hardwareassetmanagement1100-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | After upgrading to Xanadu, you can view both the Core UI Performance Analytics dashboards and the Next Experience Platform Analytics dashboards for Hardware Asset Management. Note: While migrating the Core UI Performance Analytics dashboards to the Next Experience Platform Analytics dashboards, auto-migration is disabled by default to avoid duplicate dashboards. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Hardware Asset Management 11.0.0. {#dfrn3-hardwareassetmanagement1100-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Offer assets and asset management services through Device as a Service feature](https://www.servicenow.com/docs/access?context=exploring-daas&family=xanadu&ft:locale=en-US) : Provide assets and asset management services to the customers of DaaS providers via a subscription model. [Manage the hardware asset requests by using the Zero Touch request flow](https://www.servicenow.com/docs/access?context=zero-touch-request&family=xanadu&ft:locale=en-US) : Fulfill the hardware asset requests directly through an external vendor by using the Zero Touch request flow. When an employee submits a request for a hardware catalog item associated with the Zero Touch request flow, the request is sent to the external vendor who ships the asset directly to the employee. [Manage repair of defective assets in the stockroom by using the Repair flow](https://www.servicenow.com/docs/access?context=requesting-hardware-asset-repair&family=xanadu&ft:locale=en-US) : Request repair of assets that are defective or pending repair by using the Repair flow, which includes troubleshooting, repair, and evaluation tasks. Repair orders are processed either in the Hardware Asset Workspace or the ServiceNow Mobile Agent application. [Manage inventory picking within a stockroom](https://www.servicenow.com/docs/access?context=managing-hardware-asset-pickup&family=xanadu&ft:locale=en-US) : Pick assets in your stockroom easily for sourcing, hardware asset requests, and hardware asset refresh workflows by enabling the Pick task for your stockroom. The task lists the assets that you should pick from the stockroom, with aisle and space details providing the exact location from which the asset should be picked. Indoor mapping capabilities enable you to get directions to the location of the asset in the stockroom on your ServiceNow Mobile Agent application. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Hardware Asset Management 11.0.0 features. {#dfrn3-hardwareassetmanagement1100-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Hardware Asset Management 11.0.0 features or functionality were removed. {#dfrn3-hardwareassetmanagement1100-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Hardware Asset Management 11.0.0 features or functionality were deprecated. {#dfrn3-hardwareassetmanagement1100-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | Beginning with the Xanadu release, the following Core UI Performance Analytics dashboards aren't available to new users of Hardware Asset Management: * Hardware Asset Dashboard * Hardware Normalization Dashboard * My Assets * Procurement Overview * Asset Contract Overview * Asset Overview Note: The Core UI Performance Analytics dashboards are available to the existing users of Hardware Asset Management. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Hardware Asset Management 11.0.0. {#dfrn3-hardwareassetmanagement1100-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Hardware Asset Management 11.0.0 we have noted them here. {#dfrn3-hardwareassetmanagement1100-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Hardware Asset Management 11.0.0 we have noted them here. {#dfrn3-hardwareassetmanagement1100-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Hardware Asset Management 11.0.0, such as specific requirements or compliance levels. {#dfrn3-hardwareassetmanagement1100-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Hardware Asset Management 11.0.0 we have noted them here. {#dfrn3-hardwareassetmanagement1100-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Hardware Asset Management 11.0.0 we have noted them here. {#dfrn3-hardwareassetmanagement1100-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Manage the entire life cycle of the assets that DaaS providers offer to their customers by using the Device as a Service (DaaS) feature. * Enable hardware asset requests to be fulfilled with minimal intervention by using the Zero Touch request flow. * Get defective hardware assets in a stockroom repaired quickly using the Repair flow. * Locate and pick the assets in your stockroom efficiently by using the ServiceNow Mobile Agent application. See [Hardware Asset Management](https://www.servicenow.com/docs/access?context=ham-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]