--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Healthcare and Life Sciences Service Management Core release notes for upgrades from Xanadu to Zurich # Combined Healthcare and Life Sciences Service Management Core release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Healthcare and Life Sciences Service Management Core release notes for upgrades from Xanadu to Zurich This consolidated guide provides key information for ServiceNow customers upgrading the Healthcare and Life Sciences Service Management Core from the Xanadu release family through to Zurich. It outlines new features, changes, removals, and other relevant upgrade considerations to help you prepare and execute your upgrade smoothly. Show full answer Show less ## New Features * **Patient identifier table (Xanadu):** Introduced to manage multiple patient identifiers such as MRN and social security numbers, enhancing patient data accuracy. For migrating existing patient data to this new table, customers should contact Now Support to obtain the necessary fix script. ## Changes * **Workspace performance enhancements (Xanadu):** The Healthcare Workspace has been optimized for faster loading times, improving user experience and operational efficiency. ## Removals and Deprecations No features or functionality have been removed or deprecated in any of the releases from Xanadu through Zurich. ## Activation and Installation The Healthcare and Life Sciences Service Management Core application can be installed by requesting it from the ServiceNow Store. Customers should visit the ServiceNow Store to review available apps and submit installation requests. For full release note histories of all app versions, refer to the ServiceNow Store version history. ## Additional Upgrade Considerations No updates or changes have been made to additional requirements, browser compatibility, accessibility compliance, or localization for this product between Xanadu and Zurich releases. ## Key Outcomes for ServiceNow Customers * Enhanced patient data management through support for multiple patient identifiers, enabling more accurate and comprehensive healthcare records. * Improved Healthcare Workspace performance provides faster access and better responsiveness to streamline healthcare workflows. * Clear guidance on installation and upgrade preparation ensures a smooth transition to the Zurich release family. Consolidated page of all release notes for Healthcare and Life Sciences Service Management Core from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Healthcare and Life Sciences Service Management Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Healthcare and Life Sciences Service Management Core to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Healthcare and Life Sciences Service Management Core. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Patient identifier table](https://www.servicenow.com/docs/access?context=hcls-patient-identifier-table&family=xanadu&ft:locale=en-US) : Use the new Patient identifier table to maintain and manage multiple identifiers such as patient MRN, social security number, and more. For instructions on migrating data from the patient table to the patient identifier table, please reach out to [Now Support](https://support.servicenow.com/now) for the fix script. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Healthcare and Life Sciences Service Management Core features. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Workspace performance enhancements](https://www.servicenow.com/docs/access?context=hcls-using-workspace&family=xanadu&ft:locale=en-US) : The Healthcare Workspace has received performance enhancements to optimize loading times. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Healthcare and Life Sciences Service Management Core features or functionality were removed. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Healthcare and Life Sciences Service Management Core features or functionality were deprecated. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Healthcare and Life Sciences Service Management Core. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Healthcare and Life Sciences Service Management Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Healthcare and Life Sciences Service Management Core we have noted them here. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Healthcare and Life Sciences Service Management Core we have noted them here. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Healthcare and Life Sciences Service Management Core, such as specific requirements or compliance levels. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Healthcare and Life Sciences Service Management Core we have noted them here. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Healthcare and Life Sciences Service Management Core we have noted them here. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Promote accurate and comprehensive patient data management by leveraging multiple patient identifiers within the enhanced Healthcare and Life Sciences Service Management data model. * Utilize the performance updates within the healthcare workspace to optimize loading times. See [Exploring Healthcare and Life Sciences Service Management Core](https://www.servicenow.com/docs/access?context=hcls-explore-core&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]