--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Healthcare Operations Core release notes for upgrades from Xanadu to Zurich # Combined Healthcare Operations Core release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Healthcare Operations Core release notes for upgrades from Xanadu to Zurich This consolidated release notes document guides ServiceNow customers upgrading Healthcare Operations Core from the Xanadu release family through to Zurich. It provides essential information on new features, changes, removals, deprecations, activation, and other considerations across these releases to support a smooth upgrade process. Show full answer Show less ## New Features * **Yokohama Release:** * **Care Team Portal:** Enables creation of support requests for service departments and visibility into requests by you or your team. It can function standalone or be embedded in EMR systems. * **Healthcare Operations Case Overview:** Allows creation and customization of cases for supporting service departments usable within the Care Team Portal. * **Healthcare Organization Admin Experience:** Facilitates creation and management of healthcare organizations and hierarchies, including automatic creation of related Service Model Foundation records. * **Zurich Release:** No new features introduced. ## Changes * **Zurich Release:** * **Embedding Care Team Portal in Epic:** Improved process for embedding the portal into Epic EMR's Hyperspace, supporting multiple launch context tokens per session and dynamic retrieval of the FHIR endpoint, simplifying configuration. * **Roles and Responsibilities:** Enhanced user access control with new responsibilities ("Support Department Agent" and "Support Department Manager") and renamed existing ones for clarity ("Team Member" to "Care Team Member" and "Team Manager" to "Care Team Manager"). These can now be assigned via the Edit member interface within healthcare organizations. * **Xanadu and Yokohama Releases:** No changes noted. ## Removals and Deprecations No features or functionalities were removed or deprecated in any release from Xanadu through Zurich. ## Activation Information Healthcare Operations Core must be installed by requesting it from the ServiceNow Store. This applies for Yokohama and Zurich releases. Customers should visit the ServiceNow Store site for available apps and submission details. The product is not pre-installed and requires this activation step. ## Additional Requirements, Browser, Accessibility, and Localization No updates or new considerations regarding additional requirements, browser compatibility, accessibility compliance, or localization were introduced between Xanadu and Zurich releases. ## Highlights for ServiceNow Customers * **Yokohama:** Gain operational visibility into care team-related cases and create support requests via the Care Team Portal, with enhanced case management and streamlined healthcare organization administration. * **Zurich:** Benefit from a smoother embedding experience of the Care Team Portal into EMR systems like Epic, and improved role assignment capabilities to better control user access within healthcare organizations. Consolidated page of all release notes for Healthcare Operations Core from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Healthcare Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Healthcare Operations Core to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-healthcareoperationscore-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Healthcare Operations Core. {#dfrn3-healthcareoperationscore-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Care Team Portal](https://www.servicenow.com/docs/access?context=hcls-cto-care-team-portal&family=yokohama&ft:locale=en-US) : Create requests for supporting service departments and maintain visibility into all requests created by you or your team. This experience can be used on a standalone portal or embedded in EMR systems. [Healthcare Operations Case overview](https://www.servicenow.com/docs/access?context=hcls-cto-hco-case&family=yokohama&ft:locale=en-US) : Create and customize cases for supporting service departments that can be used within the Care Team Portal. [Healthcare organization admin experience](https://www.servicenow.com/docs/access?context=hcls-cto-create-healthcare-organization&family=yokohama&ft:locale=en-US) : Create healthcare organizations and hierarchies, add or edit members, and automatically create associated Service Model Foundation records (internal business locations). | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Healthcare Operations Core features. {#dfrn3-healthcareoperationscore-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Embed Care Team Portal in Epic](https://www.servicenow.com/docs/access?context=configure-care-team-portal&family=zurich&ft:locale=en-US) : The process for embedding Care Team Portal into your EMR system has been streamlined to enable more efficient launch context configuration. The portal now supports capturing launch context tokens across multiple launches within the same Hyperspace session when embedding Care Team Portal into Epic's Hyperspace. Previously, only tokens captured from the initial launch were displayed. The FHIR endpoint is now retrieved dynamically, eliminating the need to embed it directly in the Single Sign-on Script. [Setting up roles and responsibilities](https://www.servicenow.com/docs/access?context=cto-setting-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities have been updated to enable more selective user access. The following responsibilities were added in Healthcare Operations Core: * Support Department Agent * Support Department Manager The following responsibilities were renamed in Healthcare Operations Core: * Team Member has become Care Team Member * Team Manager has become Care Team Manager Healthcare operations users can now be assigned these responsibilities in the Edit member related list within healthcare organizations. | [ ] ## Removed Between your current release family and Zurich, some Healthcare Operations Core features or functionality were removed. {#dfrn3-healthcareoperationscore-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Healthcare Operations Core features or functionality were deprecated. {#dfrn3-healthcareoperationscore-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Healthcare Operations Core. {#dfrn3-healthcareoperationscore-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Healthcare Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Healthcare Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Healthcare Operations Core, such as specific requirements or compliance levels. {#dfrn3-healthcareoperationscore-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Gain visibility into operational cases that are related to your care team and create support requests using the Care Team Portal. * Expand operational cases to supporting services departments by leveraging the Healthcare Operations case type. * Utilize the streamlined admin experience for creating healthcare organizations and hierarchies. See [Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Leverage the streamlined launch context when embedding Care Team Portal into electronic medical record (EMR) systems. * Assign roles and responsibilities more efficiently with an updated user configuration process. See [Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&family=zurich&ft:locale=en-US) for more information. | [ ]