--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined HR Service Delivery for Healthcare release notes for upgrades from Xanadu to Zurich # Combined HR Service Delivery for Healthcare release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined HR Service Delivery for Healthcare Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document covers the upgrade path for ServiceNow's HR Service Delivery for Healthcare from the Xanadu release family through to Zurich. It provides a comprehensive summary of new features, changes, removals, deprecations, activation instructions, and other relevant upgrade information. The notes aim to help ServiceNow customers prepare for and understand the impacts of upgrading to the Zurich release. Show full answer Show less ## New Features The primary enhancements introduced between the Xanadu release and Zurich focus on improving healthcare professional data management and onboarding automation: * **Healthcare Professional Data Model:** Enables secure storage and confidential handling of healthcare professionals' profile data, including practice name, medical degree, and practice locations. This model supports ongoing access, tracking, and updates throughout employment while maintaining strict confidentiality. * **Customizable Healthcare Employee Onboarding Workflow:** Available in Journey Designer, this default workflow automates key onboarding tasks such as auto-creating profiles and email accounts, initiating form intake tasks for new hires, and generating credentialing and validation tasks for HR agents to review submitted healthcare professional information. ## Changes, Removals, and Deprecations There are no reported changes, feature removals, or deprecations affecting HR Service Delivery for Healthcare across the Xanadu, Yokohama, and Zurich releases. This stability indicates no disruption to existing functionality throughout the upgrade. ## Activation and Installation To activate HR Service Delivery for Healthcare, request the application via the ServiceNow Store. The Store also provides cumulative release notes and version history for all related apps. ## Additional Notes * There are no updates regarding additional system requirements, browser compatibility, accessibility, localization, or other considerations between these releases. * The highlighted improvements emphasize secure data management for healthcare professionals and streamlined onboarding automation, which enhance operational efficiency and compliance within healthcare organizations. ## Practical Impact for ServiceNow Customers Upgrading to Zurich enables healthcare organizations to securely manage sensitive healthcare professional data and automate critical onboarding processes, improving data confidentiality and reducing manual administrative effort. Customers can expect a seamless upgrade with no deprecated or removed features and straightforward activation through the ServiceNow Store. Consolidated page of all release notes for HR Service Delivery for Healthcare from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family HR Service Delivery for Healthcare release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading HR Service Delivery for Healthcare to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-hrservicedeliveryforhealthcare-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for HR Service Delivery for Healthcare. {#dfrn3-hrservicedeliveryforhealthcare-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Healthcare Professional data model](https://www.servicenow.com/docs/access?context=hr-hc-profile&family=xanadu&ft:locale=en-US) : Use the Healthcare Professional data model to store confidential data pertaining to a healthcare professional, such as practice name, medical degree, and practice locations. The Healthcare Professional data model enables the organization to access, track, and update healthcare profile information throughout the period of employment of a healthcare professional. The profile records are stored confidentially and aren't publicly viewable. [Customize Healthcare Employee Onboarding workflow](https://www.servicenow.com/docs/access?context=customize-journey-hc&family=xanadu&ft:locale=en-US) : Use the default Healthcare Employee Onboarding workflow in Journey designer to set up and automate the following tasks for a newly hired healthcare professional at a healthcare organization: * Auto-create a profile and email account for the healthcare professional. * Auto-initiate the necessary form intake tasks for the healthcare professional. * Auto-create credentialing and validation tasks for HR agents so the agents can review and validate information submitted by the healthcare professional. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing HR Service Delivery for Healthcare features. {#dfrn3-hrservicedeliveryforhealthcare-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some HR Service Delivery for Healthcare features or functionality were removed. {#dfrn3-hrservicedeliveryforhealthcare-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some HR Service Delivery for Healthcare features or functionality were deprecated. {#dfrn3-hrservicedeliveryforhealthcare-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate HR Service Delivery for Healthcare. {#dfrn3-hrservicedeliveryforhealthcare-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install HR Service Delivery for Healthcare by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for HR Service Delivery for Healthcare we have noted them here. {#dfrn3-hrservicedeliveryforhealthcare-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for HR Service Delivery for Healthcare we have noted them here. {#dfrn3-hrservicedeliveryforhealthcare-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for HR Service Delivery for Healthcare, such as specific requirements or compliance levels. {#dfrn3-hrservicedeliveryforhealthcare-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for HR Service Delivery for Healthcare we have noted them here. {#dfrn3-hrservicedeliveryforhealthcare-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for HR Service Delivery for Healthcare we have noted them here. {#dfrn3-hrservicedeliveryforhealthcare-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Manage the data of a healthcare professional securely with the Healthcare Professional data model. * Set up and auto-create necessary tasks automatically to onboard a healthcare professional smoothly into an organization with the default Healthcare Employee Onboarding workflow. See [HR Service Delivery for Healthcare](https://www.servicenow.com/docs/access?context=healthcare-hr&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]