Combined HR Service Delivery for Healthcare release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined HR Service Delivery for Healthcare Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release notes document provides a comprehensive overview of new features, changes, deprecations, and upgrade guidance for ServiceNow's HR Service Delivery for Healthcare as customers upgrade from the Xanadu release family to the Zurich release family. It is designed to help ServiceNow customers prepare for their upgrade by summarizing key information across all relevant releases.

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    Key Features

    • Healthcare Professional Data Model (Xanadu): Enables secure storage and management of confidential healthcare professional data, including practice name, medical degree, and practice locations. This model supports tracking and updating of healthcare profiles throughout employment while ensuring data confidentiality.
    • Customizable Healthcare Employee Onboarding Workflow (Xanadu): Provides a default workflow in Journey Designer to automate onboarding tasks such as creating profiles and email accounts, initiating form intake for healthcare professionals, and generating credentialing and validation tasks for HR agents. This facilitates smooth and secure onboarding of healthcare staff.

    Upgrade and Activation Guidance

    Before upgrading to Zurich, customers should review and complete any recommended pre- and post-upgrade tasks. No specific upgrade-related changes, removals, or deprecations were noted between Xanadu, Yokohama, and Zurich releases for HR Service Delivery for Healthcare.

    To activate HR Service Delivery for Healthcare in Xanadu, customers must request the application via the ServiceNow Store. Additional activation information and cumulative release notes are available on the ServiceNow Store website.

    Additional Information

    • No updates or changes were made regarding browser requirements, accessibility, localization, or highlight information from Xanadu through Zurich releases.
    • No features or functionality were removed or deprecated across these releases.

    What This Enables for ServiceNow Customers

    Customers upgrading to Zurich can continue to securely manage healthcare professional information and streamline onboarding processes using the established Healthcare Professional data model and onboarding workflows introduced in Xanadu. The stable feature set and lack of removals or deprecations ensure a smooth upgrade experience without disruption to existing healthcare HR service delivery processes.

    Consolidated page of all release notes for HR Service Delivery for Healthcare from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family HR Service Delivery for Healthcare release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading HR Service Delivery for Healthcare to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for HR Service Delivery for Healthcare.

    Release Release notes

    Xanadu
    Healthcare Professional data model
    Use the Healthcare Professional data model to store confidential data pertaining to a healthcare professional, such as practice name, medical degree, and practice locations. The Healthcare Professional data model enables the organization to access, track, and update healthcare profile information throughout the period of employment of a healthcare professional. The profile records are stored confidentially and aren't publicly viewable.
    Customize Healthcare Employee Onboarding workflow
    Use the default Healthcare Employee Onboarding workflow in Journey designer to set up and automate the following tasks for a newly hired healthcare professional at a healthcare organization:
    • Auto-create a profile and email account for the healthcare professional.
    • Auto-initiate the necessary form intake tasks for the healthcare professional.
    • Auto-create credentialing and validation tasks for HR agents so the agents can review and validate information submitted by the healthcare professional.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing HR Service Delivery for Healthcare features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some HR Service Delivery for Healthcare features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some HR Service Delivery for Healthcare features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate HR Service Delivery for Healthcare.

    Release Release notes

    Xanadu

    Install HR Service Delivery for Healthcare by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for HR Service Delivery for Healthcare we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for HR Service Delivery for Healthcare we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for HR Service Delivery for Healthcare, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for HR Service Delivery for Healthcare we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for HR Service Delivery for Healthcare we have noted them here.

    Release Release notes

    Xanadu
    • Manage the data of a healthcare professional securely with the Healthcare Professional data model.
    • Set up and auto-create necessary tasks automatically to onboard a healthcare professional smoothly into an organization with the default Healthcare Employee Onboarding workflow.

    See HR Service Delivery for Healthcare for more information.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.