--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Individual Life Claims release notes for upgrades from Xanadu to Zurich # Combined Individual Life Claims release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Individual Life Claims release notes for upgrades from Xanadu to Zurich This consolidated release notes page assists ServiceNow customers in preparing for their upgrade from the Xanadu to Zurich release family for the Individual Life Claims application. It provides a comprehensive summary of new features, changes, and important upgrade considerations to ensure a smooth transition. Show full answer Show less ## New features Between the Xanadu and Zurich releases, several new capabilities were introduced to enhance the Individual Life Claims experience: * **Individual Life Claims application:** Enables recording of key details at First Notice of Loss (FNOL), document verification, and task management for primary and related claims. * **Claims data model:** Supports building claims flows for various individual benefits, including long-term care, disability, and critical illness. * **Customized playbook experience for FNOL:** Provides step-by-step guidance to ensure all tasks are completed correctly throughout the FNOL process. * **New adjuster workspace:** Allows adjusters to manage tasks, resolve issues, and handle reserves and payments across multiple policies within individual life claims. * **Death benefit workflow:** Includes a sample workflow for death benefit claims to help customers build their own workflows. * **Approval engine for reserves and payments:** Facilitates routing of approval requests to managers when reserves or payments exceed an adjuster's authorized limit. ## Upgrade considerations Before upgrading to Zurich, customers should carefully review and complete the recommended pre- and post-upgrade tasks specific to Individual Life Claims. This preparation ensures feature compatibility and operational continuity. ## Changes, Removals, and Deprecations No changes, removals, or deprecations were noted between the Xanadu, Yokohama, and Zurich releases for Individual Life Claims. Customers can expect feature consistency across these releases. ## Activation and Additional Requirements The Individual Life Claims application is installed by requesting it from the ServiceNow Store. There are no new additional requirements or browser specifications introduced in these releases. ## Accessibility, Localization, and Highlights No updates were made regarding accessibility compliance, localization, or highlight information between these releases. The application continues to streamline claims processing by enabling intake specialists, claim specialists, and managers to efficiently manage multiple policies and the entire claims lifecycle from FNOL to case closure. Consolidated page of all release notes for Individual Life Claims from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Individual Life Claims release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Individual Life Claims to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-individuallifeclaims-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Individual Life Claims. {#dfrn3-individuallifeclaims-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Individual Life Claims application](https://www.servicenow.com/docs/access?context=individual-life-claims-landing-page&family=xanadu&ft:locale=en-US) : Record key details at FNOL, verify documents, and manage the tasks for the primary claim and related claims. [Claims data model](https://www.servicenow.com/docs/access?context=insurance-claims-core-data-model&family=xanadu&ft:locale=en-US) : Build a claims flow for individual benefits such as long-term care, disability, critical illness, and so on. [Customized playbook experience for FNOL](https://www.servicenow.com/docs/access?context=create-an-individual-life-claim-case&family=xanadu&ft:locale=en-US) : Use a customized playbook to complete the FNOL process with step-by-step guidance to verify that every task gets completed at the correct stage of the process. [New adjuster workspace](https://www.servicenow.com/docs/access?context=individual-life-claim-adjuster-tasks&family=xanadu&ft:locale=en-US) : Resolve issues, complete tasks, and manage reserves and payments across multiple policies for individual life claims in a new workspace. [Death benefit workflow](https://www.servicenow.com/docs/access?context=individual-life-claims-workflows&family=xanadu&ft:locale=en-US) : Use the included death benefit claim workflow as an example to start building your own workflow. [Approval engine for reserves and payments](https://www.servicenow.com/docs/access?context=approve-reserve-or-payment-amount&family=xanadu&ft:locale=en-US) : Route requests to managers to approve reserves or payments that are above an adjuster's authorized limit. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Individual Life Claims features. {#dfrn3-individuallifeclaims-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Individual Life Claims features or functionality were removed. {#dfrn3-individuallifeclaims-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Individual Life Claims features or functionality were deprecated. {#dfrn3-individuallifeclaims-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Individual Life Claims. {#dfrn3-individuallifeclaims-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Individual Life Claims by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Individual Life Claims we have noted them here. {#dfrn3-individuallifeclaims-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Individual Life Claims we have noted them here. {#dfrn3-individuallifeclaims-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Individual Life Claims, such as specific requirements or compliance levels. {#dfrn3-individuallifeclaims-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Individual Life Claims we have noted them here. {#dfrn3-individuallifeclaims-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Individual Life Claims we have noted them here. {#dfrn3-individuallifeclaims-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Streamline the claims process with a clear and intuitive system for your intake specialists, claim specialists, and managers. * Enable your claim specialists to handle multiple policies within a claim case. * Use a customized playbook and workspace for various claim-related roles. * Manage the entire claims life cycle, from the first-notice-of-loss (FNOL) to the case closure. See [Individual Life Claims](https://www.servicenow.com/docs/access?context=individual-life-claims-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]