--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Industrial Process Manager release notes for upgrades from Xanadu to Zurich # Combined Industrial Process Manager release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Industrial Process Manager release notes for upgrades from Xanadu to Zurich This consolidated release notes document guides ServiceNow customers through the Industrial Process Manager (IPM) updates and features introduced from the Xanadu to Zurich releases. It highlights important pre- and post-upgrade tasks, new capabilities, changes, and activation instructions to help you efficiently manage Operational Technology (OT) devices and equipment models within your industrial environment using the ServiceNow platform. Show full answer Show less ## Key Features * **Equipment Model Entity Management:** Capture and organize OT device data by mapping devices to primary equipment model entities. You can update entity names, parent entities, and assign processing orders to sort equipment models by functional importance. * **Unified Map Experience:** Visualize relationships between OT devices and other configuration items (CIs), including OT incidents and change requests, directly in the Industrial Workspace. * **Automated Mapping with AMAZING Feature:** Use the Automated Mapping Across Zone-based IP Network Groups (AMAZING) to detect and map OT devices based on IP addresses and discovered subnets, improving accuracy in device identification and assignment. * **Industrial Workspace Enhancements:** Features like the Daily Activity tab provide summaries of recent OT device activities, while favorites and search functionalities help streamline equipment model entity management. * **OT Network Visualization:** The OT Network Map enables visualization of your OT network topology, subnets, and device interconnections within the Industrial Workspace. * **Location Hierarchy Generation:** Automatically generate location hierarchies for ISA equipment model entity trees to establish location references matching ISA standards. * **Advanced OT Device Mapping:** Map OT devices to multiple equipment model entities using dedicated tabs for unmapped and all devices, enhancing flexibility and organization. * **Administrative Role Improvements:** Introduction of granular admin roles allows developers to perform configuration tasks without needing full admin privileges, enhancing security and role management. ## Changes * **Operational Status Field:** Added a "Not in use" status for equipment model entity sites to better reflect asset lifecycle and filtering options. * **Improved List Views and Navigation:** Expansion of lists during equipment model entity searches, addition of mapped equipment model entity columns, and support for viewing multiple records simultaneously improve usability within the Industrial Workspace. * **Integrated Unified Map Access:** Added buttons and icons on various records (equipment model entities, OT incidents, change requests, remediation tasks) to easily access the Unified Map for contextual insights. * **Additional OT Subnet Mapping Fields:** Enhanced OT Subnet Mapping table with fields such as Subnet, Managed Network, VLAN ID, and Discovered Subnets to enrich network mapping data. * **Location Validation Map Tab:** Provides a node map to display location hierarchy and validation status for equipment model entities. ## Activation and Upgrade Considerations * Industrial Process Manager requires installation from the ServiceNow Store. It is automatically installed alongside Operational Technology Incident Management and Change Management apps. * Before upgrading to Zurich, review and complete the recommended pre- and post-upgrade tasks to ensure a smooth transition. * Industrial Process Manager depends on Operational Technology Service Management applications and requires appropriate SKUs such as Operational Technology Visibility or Service Management SKUs. ## Removed and Deprecated Features No Industrial Process Manager features or functionalities were removed or deprecated between Xanadu and Zurich releases. ## Additional Notes * No changes were noted for browser requirements, accessibility, localization, or additional system requirements across the releases. * For detailed configuration and usage of new features, refer to Manufacturing Process Manager documentation as related. Consolidated page of all release notes for Industrial Process Manager from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Industrial Process Manager release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Industrial Process Manager to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-industrialprocessmanager-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | The Industrial Process Manager application now has a dependency with the Operational Technology Service Management applications, which include Operational Technology Incident Management and Operational Technology Change Management. To install Industrial Process Manager on your instance, one of the following SKUs is required: * Operational Technology Visibility SKU * Operational Technology Service Management SKU * Any custom SKU that entitles Industrial Process Manager | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Industrial Process Manager. {#dfrn3-industrialprocessmanager-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Capture the mapped equipment model entity for your OT devices](https://www.servicenow.com/docs/access?context=view-all-mapped-ot-devices&family=xanadu&ft:locale=en-US) : Organize your OT device data efficiently by adding the primary equipment model entity for your OT devices. You can also automatically update the primary equipment model entity for your existing devices. [Use the Unified Map experience in the Industrial Workspace](https://www.servicenow.com/docs/access?context=unified-maps-experience-iw&family=xanadu&ft:locale=en-US) : View the relationships between OT devices and other CIs with the Unified Map experience. You can also view related items, such as OT incidents and change requests. [Map discovery detected devices using the Automated Mapping Across Zone-based IP Network Groups (AMAZING) feature](https://www.servicenow.com/docs/access?context=automatedly-map-all-ot-assets&family=xanadu&ft:locale=en-US) : Map Discovery detected devices that have an IP address on their Network Adapter record using the AMAZING feature. [Add OT devices to an equipment model entity by IP address](https://www.servicenow.com/docs/access?context=view-ot-assets-equipment-model-entity&family=xanadu&ft:locale=en-US) : When you manually add OT devices to the Mapped OT Devices related list in the Equipment Model Manager on the Industrial Workspace, you can add an OT device by its IP address. [Update entity name or parent entity](https://www.servicenow.com/docs/access?context=update-the-name-or-parent-equipment-model-entity&family=xanadu&ft:locale=en-US) : Update the Entity name or Parent fields in an equipment model entity record as needed to help keep your equipment model information up to date. | | Yokohama | [Set the operational status for equipment model entity sites](https://www.servicenow.com/docs/access?context=equipment-model-workspace&family=yokohama&ft:locale=en-US) : Set equipment model entity sites to not in use in the Industrial Workspace by selecting the Not in use value for the Operational Status field. [Filter out Not in use and Retired equipment model entities from view](https://www.servicenow.com/docs/access?context=filter-out-non-operational-equipment-model-entities&family=yokohama&ft:locale=en-US) : Filter out Not in use and Retired equipment model entities in the Industrial Workspace using the Operational Status field value for a site. [Add child equipment model entities to a Favorites view in the Industrial Workspace](https://www.servicenow.com/docs/access?context=favorite-child-equipment-model-entity&family=yokohama&ft:locale=en-US) : Use the Favorite icon () to add a child equipment model entity as a favorite in the Equipment Model Manager on the Industrial Workspace. You can then use the Show Favorites toggle to display them. [Assign Processing Order to sort equipment model entities in a site](https://www.servicenow.com/docs/access?context=view-child-entities-equipment-model-entity&family=yokohama&ft:locale=en-US) : Use the Processing Order field to assign values to an equipment model entity that determines their functional importance in a site. [The Daily Activity tab in the Equipment Model view in the Industrial Workspace](https://www.servicenow.com/docs/access?context=view-ot-eme-daily-summary&family=yokohama&ft:locale=en-US) : View the list of previous day's activities on the Daily Activity tab of an OT device. The activities include adding an OT device and changing the field-level attributes for existing OT devices. For example, IP address, Device Criticality, and more. [Capture the mapped equipment model entity for your OT devices](https://www.servicenow.com/docs/access?context=view-all-mapped-ot-devices&family=yokohama&ft:locale=en-US) : Organize your OT device data efficiently by adding the primary equipment model entity for your OT devices. You can also automatically update the primary equipment model entity for your existing devices. [Use the Unified Map experience in the Industrial Workspace](https://www.servicenow.com/docs/access?context=unified-maps-experience-iw&family=yokohama&ft:locale=en-US) : View the relationships between OT devices and other CIs with the Unified Map experience. You can also view related items, such as OT incidents and change requests. [Map Discovery detected devices using the Automated Mapping Across Zone-based IP Network Groups (AMAZING) feature](https://www.servicenow.com/docs/access?context=automatedly-map-all-ot-assets&family=yokohama&ft:locale=en-US) : Map Discovery detected devices that have an IP address on their Network Adapter record using the AMAZING feature. | | Zurich | [Discovered subnets supported by the AMAZING feature](https://www.servicenow.com/docs/access?context=automate-mappings-between-ot-assets-and-equipment-model-entity&family=zurich&ft:locale=en-US) : Use the AMAZING feature, which uses discovered subnets, to identify OT devices and assign them to the correct equipment model entity during OT subnet mapping. [Map OT devices from the Equipment Model Manager](https://www.servicenow.com/docs/access?context=map-ot-devices-in-iw&family=zurich&ft:locale=en-US) : Map OT devices to equipment model entities using the Unmapped OT Devices and the All Devices tabs in the Equipment Model Manager of the Industrial Workspace. [Generate a location hierarchy](https://www.servicenow.com/docs/access?context=create-location-hierarchy-isa&family=zurich&ft:locale=en-US) : Generate a complete location hierarchy for an ISA equipment model entity tree when no locations exist to establish location references that match the ISA hierarchy. [Use the OT Network Map to visualize your OT network](https://www.servicenow.com/docs/access?context=utilizing-ot-network-map&family=zurich&ft:locale=en-US) : Visualize your OT network, subnets, and device-to-device connections with the OT Network Map in the Industrial Workspace. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Industrial Process Manager features. {#dfrn3-industrialprocessmanager-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Not in use value for the Operational Status field](https://www.servicenow.com/docs/access?context=equipment-model-workspace&family=yokohama&ft:locale=en-US) : The Not in use value was added as an Operational Status field option in an equipment model entity site record in the Industrial Workspace. [All OT Devices by Managed Network list](https://www.servicenow.com/docs/access?context=view-ot-devices-managed-by-network&family=yokohama&ft:locale=en-US) : The All OT Devices by Managed Network list was added to the Industrial Process Manager module on the ServiceNow AI Platform. [Favorite icon in the Equipment Model Manager of the Industrial Workspace](https://www.servicenow.com/docs/access?context=favorite-child-equipment-model-entity&family=yokohama&ft:locale=en-US) : In the Equipment Model Manager on the Industrial Workspace, the Favorite icon () was added to add child equipment model entities as a favorite in your system. [Show Favorites toggle in the in the Equipment Model Manager of the Industrial Workspace](https://www.servicenow.com/docs/access?context=favorite-child-equipment-model-entity&family=yokohama&ft:locale=en-US) : In the Equipment Model Manager on the Industrial Workspace, you can switch on the Show Favorites toggle to view only your favorite equipment model entities. The Show Favorites toggle focuses your UI view on specific equipment model entities to help you stay on track while making changes in the Equipment Model Manager. [List expansion during equipment model entity search in the Equipment Model Manager of the Industrial Workspace](https://www.servicenow.com/docs/access?context=search-equipment-model-entities&family=yokohama&ft:locale=en-US) : When you use the search function to find an equipment model entity, the list expands to show and highlight the search entity. [Mapped equipment model entity column](https://www.servicenow.com/docs/access?context=view-all-mapped-ot-devices&family=yokohama&ft:locale=en-US) : The Mapped equipment model entity column was added to the Industrial Workspace list views for OT devices. [Mapped OT Devices list](https://www.servicenow.com/docs/access?context=view-all-mapped-ot-devices&family=yokohama&ft:locale=en-US) : The Mapped OT Devices list is now available in the Industrial Workspace list view so you can view the mapping between an equipment model entity and an OT device. [ISA Hierarchy search bar](https://www.servicenow.com/docs/access?context=search-equipment-model-entities&family=yokohama&ft:locale=en-US) : A search bar was added to the ISA Hierarchy in the Industrial Workspace so you can search for equipment model entity names. [View OT Unified Map button](https://www.servicenow.com/docs/access?context=view-ot-unified-map&family=yokohama&ft:locale=en-US) : The View OT Unified Map button was added to the equipment model entity record in the Industrial Workspace to access the Unified Map. [View OT Unified Map button](https://www.servicenow.com/docs/access?context=view-ot-unified-map&family=yokohama&ft:locale=en-US) : The View OT Unified Map button was added to OT incident records, OT change request records, and remediation task records to access the Unified Map associated with the opened record. [Industrial Process Health icon](https://www.servicenow.com/docs/access?context=view-ot-unified-map&family=yokohama&ft:locale=en-US) : The Industrial Process Health icon () was added to OT incident records, OT change request records, and remediation task records to access the Unified Map in the record side panel. [Viewing multiple records at once in the Equipment Model Manager](https://www.servicenow.com/docs/access?context=managing-equipment-models-after-data-import&family=yokohama&ft:locale=en-US) : In the Equipment Model Manager of the Industrial Workspace, view multiple records and keep the record context available instead of only viewing one record at a time. When creating or opening multiple records, the records open in single row of tabs at the same level so you can navigate back to other opened records. | | Zurich | [Additional fields in the OT Subnet Mapping table](https://www.servicenow.com/docs/access?context=create-a-new-ot-subnet-mapping-record&family=zurich&ft:locale=en-US) : The following fields were added for equipment model entity mapping: * Subnet * Managed Network * VLAN ID [OT Discovered Subnets table](https://www.servicenow.com/docs/access?context=automate-mappings-between-ot-assets-and-equipment-model-entity&family=zurich&ft:locale=en-US) : The OT Discovered Subnets table was added to the ServiceNow AI Platform and contains the discovered subnets in your OT network. To access the table, navigate to AllIndustrial Workspace AdminIndustrial Process Manager and select OT Discovered Subnets. [Discovered Subnet value added to the OT Subnet Mapping table](https://www.servicenow.com/docs/access?context=create-a-new-ot-subnet-mapping-record&family=zurich&ft:locale=en-US) : A Discovered Subnet value was added to the Type field in the OT Subnet Mapping table on the ServiceNow AI Platform to identify which mappings were done with discovered subnets. [Updated OT device mapping to equipment model entities in the Industrial Workspace](https://www.servicenow.com/docs/access?context=map-ot-devices-in-iw&family=zurich&ft:locale=en-US) : You can now map OT devices to multiple equipment model entities. When you navigate to the Equipment Model Manager and select the Mapped OT Devices tab in an equipment model record, you can select the Map OT Device button. In the Add OT Devices page, you can select the devices you want to map in both the Unmapped OT Devices tab and the All Devices tab. Then you can select the equipment model entities to map your devices to. [Location Validation Map tab](https://www.servicenow.com/docs/access?context=create-location-hierarchy-isa&family=zurich&ft:locale=en-US) : The Location Validation Map tab was added to the Equipment Model Manager of the Industrial Workspace so you can view a node map that displays the location hierarchy and validation status of an equipment model entity. [Admin role dependency](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=zurich&ft:locale=en-US) : Several new granular admin roles were added to enable developers to complete administrative configuration tasks without requiring the full admin role. | [ ] ## Removed Between your current release family and Zurich, some Industrial Process Manager features or functionality were removed. {#dfrn3-industrialprocessmanager-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Industrial Process Manager features or functionality were deprecated. {#dfrn3-industrialprocessmanager-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Industrial Process Manager. {#dfrn3-industrialprocessmanager-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Industrial Process Manager by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). Note: Industrial Process Manager is automatically installed with Operational Technology Incident Management and Operational Technology Change Management. | | Yokohama | Activation information : Install Industrial Process Manager by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Industrial Process Manager is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Industrial Process Manager by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Industrial Process Manager is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Industrial Process Manager we have noted them here. {#dfrn3-industrialprocessmanager-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Industrial Process Manager we have noted them here. {#dfrn3-industrialprocessmanager-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Industrial Process Manager, such as specific requirements or compliance levels. {#dfrn3-industrialprocessmanager-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Industrial Process Manager we have noted them here. {#dfrn3-industrialprocessmanager-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Industrial Process Manager we have noted them here. {#dfrn3-industrialprocessmanager-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Organize your Operational Technology (OT) device data by capturing the mapped equipment model entity for an OT device. * View the relationships between devices and other configuration items (CIs) with the Unified Map experience in the Industrial Workspace. * Add Operational Technology (OT) devices to an equipment model entity by using the IP address. * Change the Entity name and Parent fields of an equipment model entity to keep your equipment model entity information up to date after you create it. See [Manufacturing Process Manager](https://www.servicenow.com/docs/access?context=industrial-process-manager-overview&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Identify sites on your equipment model entity that aren't in use with a new Operational Status field value in the Industrial Workspace. * Filter out Not in use or Retired equipment model entities in the Industrial Workspace using the Operational Status field value. * Sort equipment model entities for a Site using the new value Processing Order. * View the Daily Activity tab for a summarized version of the previous day's activities on Operational Technology (OT) devices. * Organize your OT device data by capturing the mapped equipment model entity for an OT device. * View the relationships between devices and other configuration items (CIs) with the Unified Map experience in the Industrial Workspace. See [Manufacturing Process Manager](https://www.servicenow.com/docs/access?context=industrial-process-manager-overview&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * View both unmapped and all Operational Technology (OT) devices in separate tabs while mapping them to equipment model entities for an organized view of your OT devices. * Visualize your OT network using the OT Network Map. * Automatically create a location for equipment model entities to visualize your location hierarchy. * Use the updated Automated Mapping Across Zone-based IP Network Groups (AMAZING) feature to uniquely identify OT devices during equipment model entity mapping. See [Manufacturing Process Manager](https://www.servicenow.com/docs/access?context=industrial-process-manager-overview&family=zurich&ft:locale=en-US) for more information. | [ ] *[\>]: and then