--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Insurance claims release notes for upgrades from Xanadu to Zurich # Combined Insurance claims release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Insurance Claims Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document guides ServiceNow customers through the upgrade journey of Insurance claims from the Xanadu release family to Zurich. It compiles all new features, changes, deprecated or removed functionalities, and activation instructions across the releases involved. The document assists customers in preparing for the upgrade by highlighting important pre- and post-upgrade tasks and summarizing enhancements introduced within these versions. Show full answer Show less ## New Features Key new capabilities introduced between the Xanadu release family and Zurich focus primarily on the Xanadu release, with no updates noted for Yokohama or Zurich releases: * **New Lines of Business Setup:** Easily configure new lines of business applicable to one or more incidents using the Insurance claims framework. * **Customizable Claims Workflow:** Control the display of incidents for claim intake based on line of business, define adjuster task creation rules, and enable or disable itemized loss and expenses within workflows. * **Persona-Based Claims Workspaces:** Create customizable, code-free workspaces tailored to different user roles (personas). * **Travel Insurance Example:** A sample line-of-business scenario is provided to illustrate the incident intake and resolution workflow. ## Changes, Removed Features, and Deprecations There are no reported changes, removals, or deprecations to Insurance claims functionality between Xanadu, Yokohama, and Zurich releases. Customers can expect consistency in existing features throughout these upgrade versions. ## Activation and Installation To activate Insurance claims, customers should request installation via the ServiceNow Store. The store provides access to all available apps and relevant version history. No updates were made to activation procedures during these releases. ## Additional Considerations * **Requirements and Browser Compatibility:** No new or changed additional requirements or browser specifications were introduced. * **Accessibility and Localization:** There are no updates related to accessibility compliance or localization adjustments. * **Highlights:** The Xanadu release emphasizes a flexible framework supporting any single property and casualty claim without needing case types or flows, multi-adjuster support, and persona-based workspace customization. ## What Customers Can Expect Upgrading from Xanadu to Zurich will enable ServiceNow customers to leverage enhanced configurability for lines of business and claims workflows, improved adjuster task management, and role-specific workspace customization---all designed to streamline and tailor the claims management process without requiring code changes. The upgrade maintains stability by not removing or deprecating existing functionality and keeps activation and system requirements consistent. Consolidated page of all release notes for Insurance claims from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Insurance claims release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Insurance claims to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-insuranceclaims-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Insurance claims. {#dfrn3-insuranceclaims-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Set up new lines of business easily](https://www.servicenow.com/docs/access?context=setting-up-insurance-claims-flow&family=xanadu&ft:locale=en-US) : Leverage the Insurance claims framework to configure a new line of business for one or more incidents. [Customize your claims workflow](https://www.servicenow.com/docs/access?context=claim-incident-configuration-table&family=xanadu&ft:locale=en-US) : Configure which incidents to display for claim intake, depending on the line of business. Define how adjuster tasks are created based on the selected incidents, and enable or disable itemized loss and expenses as part of the flow. [Set up persona-based claims workspaces](https://www.servicenow.com/docs/access?context=insurance-claims-flow-workspace&family=xanadu&ft:locale=en-US) : Set up workspaces for each persona that can be easily customized without requiring code changes. [Refer to the travel insurance example](https://www.servicenow.com/docs/access?context=using-insurance-claims-flow&family=xanadu&ft:locale=en-US) : Refer to the included travel insurance line-of-business example to review the incident intake and resolution workflow. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Insurance claims features. {#dfrn3-insuranceclaims-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Insurance claims features or functionality were removed. {#dfrn3-insuranceclaims-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Insurance claims features or functionality were deprecated. {#dfrn3-insuranceclaims-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Insurance claims. {#dfrn3-insuranceclaims-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Insurance claims by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Insurance claims we have noted them here. {#dfrn3-insuranceclaims-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Insurance claims we have noted them here. {#dfrn3-insuranceclaims-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Insurance claims, such as specific requirements or compliance levels. {#dfrn3-insuranceclaims-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Insurance claims we have noted them here. {#dfrn3-insuranceclaims-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Insurance claims we have noted them here. {#dfrn3-insuranceclaims-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Leverage a versatile framework that adapts to any single policy property and casualty (P\&C) claim without creating case types or flows * Set up and configure a comprehensive end-to-end claims workflow with ease * Manage complex claims with multi-adjuster support * Customize persona-based claims workspaces to support specific roles and responsibilities in your team See [Insurance claims](https://www.servicenow.com/docs/access?context=insurance-claims-flow&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]