--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Insurance Claims Core release notes for upgrades from Xanadu to Zurich # Combined Insurance Claims Core release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Insurance Claims Core release notes for upgrades from Xanadu to Zurich This consolidated guide provides key information for ServiceNow customers upgrading their Insurance Claims Core from the Xanadu release family to Zurich. It combines release notes across the Insurance Claims Core product family, highlighting new features, changes, deprecations, and activation details relevant to this upgrade path. Customers can use this resource to understand what has changed and what actions may be needed before and after upgrading. Show full answer Show less ## Key Changes * **Yokohama Release:** Added new fields (*Injured* and *Insured* properties) to the *Claim Incident \[sninsclaimproperty\]* table. These fields were previously limited to specific applications but are now available for broader use across all claim applications, enhancing claim data capture and integration. * **Other Releases (Xanadu and Zurich):** No updates, new features, removals, or deprecations were introduced in these releases for Insurance Claims Core. ## Activation Information The Insurance Claims Core is a ServiceNow AI Platform feature that becomes available upon activation of the Financial Services Operations Core. Customers should refer to Financial Services Operations Core release notes for detailed activation steps. ## Additional Notes * No new pre- or post-upgrade tasks, additional requirements, browser requirements, accessibility information, or localization considerations were introduced between Xanadu and Zurich. * Highlight information reiterates the Yokohama update to the Claim Incident table fields, emphasizing their expanded availability. ## What Customers Can Expect Upgrading to Zurich maintains existing Insurance Claims Core functionality with no removals or deprecations, ensuring stability. The key enhancement from Yokohama to Zurich is the expanded availability of claim incident fields, enabling richer data management across claim applications. Activation remains tied to Financial Services Operations Core, simplifying feature enablement. Consolidated page of all release notes for Insurance Claims Core from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Insurance Claims Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Insurance Claims Core to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-insuranceclaimscore-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Insurance Claims Core. {#dfrn3-insuranceclaimscore-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Insurance Claims Core features. {#dfrn3-insuranceclaimscore-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Added fields to Claim Incident table](https://www.servicenow.com/docs/access?context=insurance-claims-core-tables&family=yokohama&ft:locale=en-US) : Added the following fields to the Claim Incident \[sn_ins_claim_property\] table: * Injured * Insured property | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Insurance Claims Core features or functionality were removed. {#dfrn3-insuranceclaimscore-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Insurance Claims Core features or functionality were deprecated. {#dfrn3-insuranceclaimscore-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Insurance Claims Core. {#dfrn3-insuranceclaimscore-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Insurance Claims Core is a ServiceNow AI Platform feature that is available with activation of Financial Services Operations Core. For details, see [Financial Services Operations Core release notes](https://www.servicenow.com/docs/access?context=financial-services-operations-core-rn&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Insurance Claims Core we have noted them here. {#dfrn3-insuranceclaimscore-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Insurance Claims Core we have noted them here. {#dfrn3-insuranceclaimscore-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Insurance Claims Core, such as specific requirements or compliance levels. {#dfrn3-insuranceclaimscore-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Insurance Claims Core we have noted them here. {#dfrn3-insuranceclaimscore-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Insurance Claims Core we have noted them here. {#dfrn3-insuranceclaimscore-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | The Claim Incident \[sn_ins_claim_property\] table has been updated in this release with additional fields. These fields were previously available only to specific applications. They're available in the Claim Incident table and can be used across all other claim applications in this release. See [Insurance Claims Core](https://www.servicenow.com/docs/access?context=insurance-claims-core-data-model&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]