--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Integration Hub release notes for upgrades from Xanadu to Zurich # Combined Integration Hub release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Integration Hub Release Notes for Upgrades from Xanadu to Zurich This document consolidates all Integration Hub release notes from the Xanadu through Zurich releases to assist ServiceNow customers in preparing for their upgrades. It highlights new features, changes, removals, deprecations, activation, and other important considerations relevant to Integration Hub across these release families. Show full answer Show less ## Important Upgrade Information * Review and complete pre- and post-upgrade tasks when moving to Zurich. * No updates were noted for Integration Hub in the Xanadu, Yokohama, or Zurich releases regarding upgrade tasks. ## New Features * **Xanadu Patch 3:** Introduced Now Assist in Conversational Spokes enabling generative AI for conversational automation of spoke actions, such as Microsoft Active Directory lookups. * Stream Connect enhancements include support for Apache Avro message formats to reduce payload size and integration complexity with Apache Kafka, and an enhanced Usage dashboard for tracking SOAP and REST API data egress. * Parallel loading for custom data sources reduces integration time by partitioning data loads. * Integration with CyberArk Digital Vault for secure OAuth 2.0 credential storage accessible via MID Server. * Outbound REST and SOAP calls with mutual TLS (mTLS) can be made through MID Server, supporting certificate and password management securely. * The Personal Authentication dashboard simplifies management of personal credentials for third-party integrations. * External trigger endpoints now support OAuth 2.0 authentication, enabling secure webhook connections from third-party applications. * Automatic JSON payload generation in JSON Builder steps and enhanced OpenAPI step supporting Postman Collections for building integrations. * **Yokohama:** Stream Connect dashboard enhancements for data usage tracking and producer statistics; alerting for Stream Connect with notification options; error handling enhancements in Data Stream actions; connection alias management in Workflow Studio. * **Zurich:** Stream Connect alert details in dashboard; automatic parsing setup for REST-based Data Stream actions; support for MID Server clusters for load balancing and high availability; compression format options for Kafka producers; ability to test connection aliases from configuration templates; support for PowerShell 6.0+ in PowerShell step; WS-Security support in SOAP steps on MID Server; spoke-specific AI agents for agentic workflows; enhanced external trigger definition with draft saving, publishing, updating, and domain separation. ## Changes * External Triggers framework upgraded to use enhanced security features such as hash- and token-based authentication with access policies. * Connection records now support specifying MID Server capabilities and applications for more precise selection. * Coral theme introduced as the default UI theme for portals and mobile with dark mode option, enhancing user experience. * Stream Connect menu restructuring for better organization, and debug logging property updated for more detailed Stream Connect logs. * Spoke Generator license changes: Creating spokes via OpenAPI, Postman collections, or Now Assist requires Integration Hub Professional license, while Spokes list and details pages remain in Starter Pack. ## Removals and Deprecations * The Legacy Usage Overview dashboard was deprecated and is no longer supported. * Microsoft Teams Spoke and Gremlin Spoke have been deprecated starting in Yokohama: they are hidden and not activated on new instances but continue to be supported. Microsoft Teams Graph Spoke and Spoke Generator provide updated functionality alternatives. * No removals or deprecations were introduced in Zurich. ## Activation and Licensing Integration Hub is included in the Workflow Data Fabric subscription package across all releases from Xanadu to Zurich. Activation requires subscribing to Workflow Data Fabric. ## Additional Notes * No changes to browser requirements, accessibility, or localization were introduced across these releases. * Key highlights include enhanced security integrations, improved Stream Connect monitoring and alerting, conversational AI capabilities, and streamlined integration setup and management. ## Practical Benefits for ServiceNow Customers * Improved automation through conversational AI with Now Assist integration. * Enhanced security and credential management via CyberArk and mTLS support. * Better monitoring and alerting for Stream Connect integrations to proactively manage issues. * Faster data processing with parallel loading and MID Server clustering for high availability. * Simplified integration building with automatic parsing, error handling, and support for modern API specifications. * Updated licensing clarifies capabilities included in Starter Pack versus Professional license requirements. Consolidated page of all release notes for Integration Hub from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Integration Hub release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Integration Hub to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-integrationhub-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Integration Hub. {#dfrn3-integrationhub-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | **[Xanadu Patch 3](https://www.servicenow.com/docs/access?context=xanadu-patch-3&family=xanadu&ft:locale=en-US)** Now Assist in Conversational Spokes : Use Now Assist in Conversational Spokes to utilize the conversational ability of Integration Hub Spoke actions. Now Assist in Conversational Spokes offers generative AI capabilities to make spoke actions conversational. With this, you can perform business actions and automate business workflows through conversational interface. Install Now Assist for Conversational Spokes plugin and start utilizing the conversational ability of the Look up User spoke action in Microsoft Active Directory v2 spoke. You can call this action from a conversational interface like Now Assist. [Send and receive messages in an Avro format with Stream Connect](https://www.servicenow.com/docs/access?context=schema-management&family=xanadu&ft:locale=en-US) : Import and create Avro schemas to store in the Stream Connect Schemas \[stream_connect_schema\] table. Stream Connect producers and consumers use the schemas to convert plain-text JSON messages into an Avro binary format and back. Using an Avro format can reduce the size of the payload and simplify your integration to your local Apache Kafka instance. [Track incoming requests for SOAP and REST APIs, and URL Export](https://www.servicenow.com/docs/access?context=integrationhub-usage-dashboard&family=xanadu&ft:locale=en-US) : View the data egress details in the enhanced Usage dashboard. Using the dashboard, you can track the data egress usage per source over time. This information is presented in a line chart and, if needed, you can view the amount of data transfer by source on any given date within the specified date range. The dashboard retrieves data from the Data Egress Count table \[data_egress_count\]. [Enable parallel loading in custom (load by script) type data sources](https://www.servicenow.com/docs/access?context=custom-type-data-source&family=xanadu&ft:locale=en-US) : Use a script to partition data into smaller sections, then load the sections in parallel. Parallel loading can enable your integrations to finish faster and reduce the impact on other tasks. [CyberArk credential storage integration](https://www.servicenow.com/docs/access?context=c_CyberArkCredStorageIntegrate&family=xanadu&ft:locale=en-US) Use the CyberArk Digital Vault to store and access your OAuth 2.0 credentials : Use the ServiceNow® MID Server to access your OAuth 2.0 credentials stored on the CyberArk Digital Vault. The MID Server uses this information to generate OAuth 2.0 tokens for client credentials grant type that are then used to make REST API calls to the third-party server. [Make outbound REST and SOAP calls through a MID Server using mTLS](https://www.servicenow.com/docs/access?context=mtls-mid-server&family=xanadu&ft:locale=en-US) : Store mTLS password and certificate information on the instance, in a vault, or in a configuration file. The MID Server uses this information to make outbound REST and SOAP calls with the mTLS protocol. [Use the Personal Authentication dashboard](https://www.servicenow.com/docs/access?context=personal-auth-dashboard&family=xanadu&ft:locale=en-US) : Use your personal credentials to connect to third-party integrations. View, authenticate, revoke, and renew your personal authentications through a simplified, consolidated interface. [Enhancements to the external trigger endpoints](https://www.servicenow.com/docs/access?context=generate-endpt-oauth2&family=xanadu&ft:locale=en-US) : Generate an endpoint for webhooks in the third-party applications that support [OAuth 2.0 authentication](https://www.servicenow.com/docs/access?context=generate-endpt-oauth2&family=xanadu&ft:locale=en-US). The endpoint enables webhooks to connect with your ServiceNow instance. Generate the endpoints by updating the base system external event sources on your ServiceNow instance. After that, you can configure the endpoint on the third-party application and enable it to send a webhook to the ServiceNow instance to execute a flow. Based on the authentication type that the third-party system supports, you can generate a hash, secret, or token, or add roles or a user to the external event source. Finally, you generate the endpoint that you can use on the third-party system webhook. [Automatically generate a JSON payload for the JSON Builder step](https://www.servicenow.com/docs/access?context=json-build-step-action-designer&family=xanadu&ft:locale=en-US) : Enter a JSON payload into the step's script editor to automatically de-serialize the payload into structured input. [Enhanced OpenAPI step](https://www.servicenow.com/docs/access?context=open-api-step-action-designer&family=xanadu&ft:locale=en-US) : Choose to import an OpenAPI specification or a Postman Collection of a third-party outbound REST web service for building an integration. The OpenAPI step is now enhanced to support Postman API collections and is renamed as OpenAPI/Postman step. | | Yokohama | [Check data usage in the Stream Connect dashboard](https://www.servicenow.com/docs/access?context=stream-connect-dashboard&family=yokohama&ft:locale=en-US) : View total data usage and data usage per month and topic with the Stream Connect dashboard. Data usage history is available for the last 12 complete months plus the current month. [View producer statistics in the Stream Connect dashboard](https://www.servicenow.com/docs/access?context=stream-connect-dashboard&family=yokohama&ft:locale=en-US) : Get detailed information about Stream Connect producers and their performance, including a producer's status and type, the number of bytes and messages produced to a topic, and producer data trends over time, in the Stream Connect dashboard. [Stream Connect for Apache Kafka alerting](https://www.servicenow.com/docs/access?context=stream-connect-alert&family=yokohama&ft:locale=en-US) : * Get alerts for your Stream Connect integrations. Stream Connect uses both active and scheduled monitoring to detect events across multiple Stream Connect components. If an issue is detected, an alert is created, and a message is logged to the Stream Connect Log. * Specify alert thresholds by configuring alerting properties. For example, you can specify a maximum amount of time to process the current message queue. If the estimated processing time exceeds your specified time, an alert is generated. * Receive alert notifications via email, SMS, or the ServiceNow® mobile app. Notifications contain detailed alert information, including the alert number, level, and a description. You can configure notification settings based on alert types, severity, and user preferences. [Use error evaluation with Data Stream actions](https://www.servicenow.com/docs/access?context=data-stream-actions&family=yokohama&ft:locale=en-US) : Catch step errors and specify error behavior for each step in a Data Stream action. Create your own error conditions by specifying when an action returns an error state and the status codes and messages they return. [View connection aliases in integration actions](https://www.servicenow.com/docs/access?context=managing-connections-integration-hub&family=yokohama&ft:locale=en-US) : Edit, configure, and create connection aliases in the Action Properties section of actions in ServiceNow® Workflow Studio. View connection error details for connection aliases that are not set up or configured. | | Zurich | [View alerts in the Stream Connect dashboard](https://www.servicenow.com/docs/access?context=stream-connect-dashboard&family=zurich&ft:locale=en-US) : Get detailed information about alerts, including their severity level, state, type, and the affected entity in the Stream Connect dashboard. [Generate the parsing phase for REST-based Data Stream actions](https://www.servicenow.com/docs/access?context=data-stream-actions&family=zurich&ft:locale=en-US) : Automatically configure the splitter step, script parser step, and outputs for REST-based Data Stream actions. The Test REST step functionality in REST-based Data Stream actions executes a request to the configured REST endpoint, analyzes the response payload, and automatically sets up the parsing and output components. [Stream Connect enhancements](https://www.servicenow.com/docs/access?context=stream-connect-apache-kafka&family=zurich&ft:locale=en-US) : * Use a MID Server cluster, instead of a single MID Server for [message replication](https://www.servicenow.com/docs/access?context=stream-connect-message-replication&family=zurich&ft:locale=en-US). With a MID Server cluster, if one of the MID Servers fails, the other MID Servers can share the load of the failed MID Server. * In the [Kafka subscription record](https://www.servicenow.com/docs/access?context=kafka-subscriptions-statistics&family=zurich&ft:locale=en-US), view the estimated time required for a consumer to process the current queue. The subscription record also links to the consumer record, so that you can see which consumer is processing the queue. * Specify a compression format for Stream Connect producers with the com.glide.kafka_producer.compression_type system property. Stream Connect supports the GZIP and LZ4 compression formats. [Test connection aliases directly from configuration templates](https://www.servicenow.com/docs/access?context=test-alias-configuration-template&family=zurich&ft:locale=en-US) : For aliases using a configuration template, you can configure a Test Action field. This field enables you to test a connection from within the Action Properties section of actions in Workflow Studio. [Support for PowerShell version 6.0 or later in the PowerShell step](https://www.servicenow.com/docs/access?context=powershell-step-action-designer&family=zurich&ft:locale=en-US) : Enable the PowerShell step to use a newer version of PowerShell by adding the MID Server property mid.property.ihub.prefer_powershell6Plus and setting it to true. [Use WS-Security in a SOAP step on a MID Server](https://www.servicenow.com/docs/access?context=soap-step-action-designer&family=zurich&ft:locale=en-US) : Enable a WS-Security policy in a SOAP step running on a MID Server. [Delay parallel loading in custom (load by script) data sources](https://www.servicenow.com/docs/access?context=custom-type-data-source&family=zurich&ft:locale=en-US) : Configure a delay for parallel loading in custom data sources. When the data source is called, the parallel loading is scheduled to run after the configured amount of time. Spoke-specific AI agents : AI agents that implement different agentic workflows are available for various spokes. Use these spoke-specific AI agents to execute agentic workflows. [Save draft, publish, update external trigger definition, and support domain separation](https://www.servicenow.com/docs/access?context=create-saved-external-trigger&family=zurich&ft:locale=en-US) : The external trigger definition is updated to match the trigger builder so that the external trigger definition supports the saving of draft, publishing, updating external trigger definition, and supporting domain separation. [Create and manage external event sources](https://www.servicenow.com/docs/access?context=manage-external-event-sources&family=zurich&ft:locale=en-US) : Define and manage custom trigger definitions after creating external event sources. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Integration Hub features. {#dfrn3-integrationhub-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [External Triggers framework to use new features provided by Platform Security](https://www.servicenow.com/docs/access?context=set-up-external-webhook-endpoints&family=xanadu&ft:locale=en-US) : Upgrade the existing external triggers framework to use new features like Hash-based and Token-based authentication profiles with access policies. | | Yokohama | [Create an HTTP(s) connection](https://www.servicenow.com/docs/access?context=create-https-connection&family=yokohama&ft:locale=en-US) Options to specify the MID Server capabilities and MID application in a connection record : The Configure Connection form, that you use to configure a connection between your ServiceNow instance, and a third-party application now provides the following fields when you select Auto-Select MID Server from the MID Selection list. * Capabilities: The capabilities that the MID Server must support to be eligible for selection. * MID Application: The application that the MID Server must support to be eligible for selection. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. Stream Connect menu changes : * The Rescan Topics and Topic Inspector menu items are no longer listed under Stream Connect. You can view them on the [Hermes Messaging Service](https://www.servicenow.com/docs/access?context=hermes-messaging-service&family=zurich&ft:locale=en-US) menu. * The Stream Connect Alerts sub menu has been removed. Its menu items, Alerts and Alerting Properties, are now listed directly under Stream Connect. [New debugging property for Stream Connect](https://www.servicenow.com/docs/access?context=kafka-subscriptions-statistics&family=zurich&ft:locale=en-US) : Enable more detailed logging in the Stream Connect logs with the glide.ih.kafka.stream_connect.debug property. This property replaces the glide.ih.kafka.debug.consume property. [Spoke Generator license changes](https://www.servicenow.com/docs/access?context=spoke-builder&family=zurich&ft:locale=en-US) : Starting with Zurich, the Spokes list page and Spoke details pages are a part of the ServiceNow Integration Hub Starter Pack. To create a spoke using OpenAPI or Postman collection specification or Now Assist, you need a ServiceNow Integration Hub Professional license in your prod and sub-prod environments. | [ ] ## Removed Between your current release family and Zurich, some Integration Hub features or functionality were removed. {#dfrn3-integrationhub-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | * The Legacy Usage Overview dashboard is deprecated. This feature is no longer deployed, enhanced, or supported. For details, see the [Deprecation Process \[KB0867184\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Integration Hub features or functionality were deprecated. {#dfrn3-integrationhub-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Microsoft Teams Graph Spoke provides the latest experience for this functionality.For more information, search for the term Microsoft Teams Spoke for ServiceNow IntegrationHub in [Plugins planned for deprecation](https://www.servicenow.com/docs/access?context=plugins-planned-for-deprecation&family=yokohama&ft:locale=en-US). * Starting with the Yokohama release, Gremlin Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Spoke Generator provides the latest experience for this functionality.For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support knowledge base. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Integration Hub. {#dfrn3-integrationhub-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Integration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see . | | Yokohama | Activation information : Integration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see . | | Zurich | Activation information : Integration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see . | [ ] ## Additional requirements If any additional requirements were introduced or changed for Integration Hub we have noted them here. {#dfrn3-integrationhub-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Integration Hub we have noted them here. {#dfrn3-integrationhub-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Integration Hub, such as specific requirements or compliance levels. {#dfrn3-integrationhub-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Integration Hub we have noted them here. {#dfrn3-integrationhub-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Integration Hub we have noted them here. {#dfrn3-integrationhub-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Send and receive messages in an Apache Avro format with ServiceNow® Stream Connect. * Use the CyberArk Digital Vault to store and access your OAuth 2.0 credentials. * Use your personal credentials to connect to third-party integrations. See [Integration Hub](https://www.servicenow.com/docs/access?context=integrationhub&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Get alerts and alert notifications for your Stream Connect integrations. * Use error evaluation with Data Stream actions to catch step errors and specify error behavior for each step. * Edit, configure, and create connection aliases in the Action Properties section of actions in Workflow Studio. See [Integration Hub](https://www.servicenow.com/docs/access?context=integrationhub&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Streamline the setup process for REST-based Data Stream actions by automatically generating the parsing and output components. * Use load-balancing MID Server clusters in Stream Connect message replication. * Enable testing of connection aliases directly from configuration templates. See [Integration Hub](https://www.servicenow.com/docs/access?context=integrationhub&family=zurich&ft:locale=en-US) for more information. | [ ]