--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined ITOM Cloud Accelerate release notes for upgrades from Xanadu to Zurich # Combined ITOM Cloud Accelerate release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITOM Cloud Accelerate Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document assists ServiceNow customers in preparing for upgrades from ITOM Cloud Accelerate release Xanadu through Zurich. It aggregates new features, changes, activation details, and key upgrade considerations across these releases to streamline your upgrade planning and execution. Show full answer Show less ## Key Features in Zurich * **Custom Catalog ID Configuration:** Users with the `cwadmin` role can specify which catalog to use for Cloud Account Management (CAM) requests by updating the `snitomcam.camcatalogid` system property, enabling tailored catalog management. * **Cloud Account Management Dashboards:** Access comprehensive dashboards through the Cloud Asset Explorer under the Monitor and Track tab, including: * **Compliance Dashboard:** Centralized compliance data across AWS, Azure, Google Cloud Platform (GCP), and OCI. * **Overview Page:** Summary of total discovered assets by cloud provider and asset type (Compute, Databases, VMs, Storage), with account monitoring and change tracking. * **Cloud Assets Dashboard:** Enables governance and operations teams to monitor compliance, track asset details, identify missing ownership for accountability, and drill down on configuration items (CIs). * **Cloud Account Management Home Page:** Visualize cloud provider growth trends, access Cloud Discovery Workspace and Cloud Cost Management directly, and apply filters like cloud provider and business unit for customized insights. * **Cloud Provisioning and Governance Workflow Update:** Legacy workflows are no longer supported starting in Zurich. Existing custom and deprecated workflows remain usable, but new base system Flows are recommended for future requirements. Cloud resource operation and Blueprint request workflows have been migrated to subflows for improved modularity. ## Changes and Enhancements * **Xanadu Release:** Enhanced Cloud Services Catalog experience with improved hierarchical structure supporting multiple repositories and Terraform Connector Infrastructure as Code (IaC) discovery capabilities, including integration support for GCP with Terraform Open Source. * **Yokohama and Zurich Releases:** No additional updates or changes noted. ## Activation and Licensing * ITOM Cloud Accelerate features require activation of the Cloud Accelerate plugin and a Cloud Governance subscription. * The Cloud Services Catalog application is included with ITOM Cloud Accelerate entitlements but requires Employee Center as a prerequisite. * Entitlements and the application are available through the ServiceNow Store; customers should contact their ServiceNow sales representative to procure necessary licenses. ## Additional Notes * No updates were noted for browser requirements, accessibility, localization, or additional prerequisites between Xanadu and Zurich. * No features or functionality were removed or deprecated in these releases. * Upgrade preparation should include reviewing pre- and post-upgrade tasks as outlined in the release notes to ensure smooth transition. ## Practical Benefits for ServiceNow Customers * Enhanced visibility and governance across multiple cloud providers through unified dashboards improve operational efficiency and compliance management. * Custom catalog configuration and improved workflow modularity simplify cloud resource provisioning and governance processes. * Integration with Terraform and support for multiple cloud platforms enable modern infrastructure as code management within ServiceNow. * Reliable upgrade path with clear activation instructions helps maintain continuity and leverage new capabilities effectively. Consolidated page of all release notes for ITOM Cloud Accelerate from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITOM Cloud Accelerate release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITOM Cloud Accelerate to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itomcloudaccelerate-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ITOM Cloud Accelerate. {#dfrn3-itomcloudaccelerate-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Configure a custom catalog ID in Cloud Account Management account request](https://www.servicenow.com/docs/access?context=configuring-catalog-ids-in-cam-account-request&family=zurich&ft:locale=en-US) : Users with the cw_admin role can set which catalog to use for Cloud Account Management (CAM) requests by updating the sn_itom_cam.cam_catalog_id system property. This property is set by default to the base system CAM catalog. [Viewing Cloud Account Management dashboards](https://www.servicenow.com/docs/access?context=about-cam-dashboard&family=zurich&ft:locale=en-US) : Access the Compliance dashboard, Overview page, and Cloud assets dashboard through the Cloud Asset Explorer section in the new Monitor and Track tab. * Compliance dashboard: View data across AWS, Azure, Google Cloud Platform (GCP), and OCI accounts in one centralized location. * Overview page: * View total discovered assets, grouped by cloud provider and categorized into Compute, Databases, Virtual Machines, and Storage categories on the Overview page. * Monitor total accounts by provider, with change tracking since the last update. * Cloud assets dashboard: * Governance and operations teams can monitor, track, and act on compliance and asset details through the Cloud assets dashboard. * Identify missing ownership information for accounts to support accountability and audit readiness. * Asset viewers can drill down to view detailed information for each configuration item (CI). [Viewing the home page](https://www.servicenow.com/docs/access?context=view-home-page&family=zurich&ft:locale=en-US) in Cloud Account Management : * Visualize growth trends across cloud providers with a time-based graph showing account activity. * Leverage direct access to Cloud Discovery Workspace and Cloud Cost Management from the dashboard. * Use filters like cloud provider and business unit to refine the dashboard view for tailored insights. [Cloud Provisioning and Governance](https://www.servicenow.com/docs/access?context=cloud-management-v2-landing-page&family=zurich&ft:locale=en-US) : The legacy workflows are no longer supported starting with the Zurich release. You can continue using existing custom workflows and deprecated base system workflows but use the new base system Flows for all future needs. In the Zurich release, the Cloud resource operation request and Blueprint request workflows have been migrated to subflows. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ITOM Cloud Accelerate features. {#dfrn3-itomcloudaccelerate-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | Enhanced [Cloud Services Catalog](https://www.servicenow.com/docs/access?context=csc-home&family=xanadu&ft:locale=en-US) Cloud Services Catalog experience : Improved the hierarchical structure of multiple repositories with the support of Terraform Connector IaC discovery capabilities. : Support for integration of Google Cloud Platform (GCP) with Terraform Open Source. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some ITOM Cloud Accelerate features or functionality were removed. {#dfrn3-itomcloudaccelerate-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ITOM Cloud Accelerate features or functionality were deprecated. {#dfrn3-itomcloudaccelerate-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ITOM Cloud Accelerate. {#dfrn3-itomcloudaccelerate-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | The ITOM Cloud Accelerate features are available as an application with the activation of the Cloud Accelerate plugin, which requires a Cloud Governance subscription. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. The [Cloud Services Catalog](https://www.servicenow.com/docs/access?context=csc-home&family=xanadu&ft:locale=en-US) application is available with the [ITOM Cloud Accelerate](https://www.servicenow.com/docs/access?context=cloud-governance&version=xanadu) entitlements. Alternatively, you can install it by requesting them from . You must have Employee Center as a prerequisite to launch and use the [Cloud Service Catalog](https://www.servicenow.com/docs/access?context=csc-home&version=xanadu) application. | | Yokohama | Activation information : The ITOM Cloud Accelerate features are available as an application at [Cloud Accelerate](https://store.servicenow.com/sn_appstore_store.do#!/store/search?listingtype=allintegrations%3Bancillary_app%3Bcertified_apps%3Bcontent%3Bindustry_solution%3Boem%3Butility%3Btemplate%3Bgenerative_ai%3Bsnow_solution&q=cloud%20governance), which is available on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. For details, see [Request the Cloud Provisioning and Governance application](https://www.servicenow.com/docs/access?context=request-plugin-cloud-mgt&family=yokohama&ft:locale=en-US). Important: ITOM Cloud Accelerate is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : The ITOM Cloud Accelerate features are available as an application at [Cloud Accelerate](https://store.servicenow.com/sn_appstore_store.do#!/store/search?listingtype=allintegrations%3Bancillary_app%3Bcertified_apps%3Bcontent%3Bindustry_solution%3Boem%3Butility%3Btemplate%3Bgenerative_ai%3Bsnow_solution&q=cloud%20governance), on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. For details, see [Request the Cloud Provisioning and Governance application](https://www.servicenow.com/docs/access?context=request-plugin-cloud-mgt&family=zurich&ft:locale=en-US). Important: ITOM Cloud Accelerate is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITOM Cloud Accelerate we have noted them here. {#dfrn3-itomcloudaccelerate-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITOM Cloud Accelerate we have noted them here. {#dfrn3-itomcloudaccelerate-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITOM Cloud Accelerate, such as specific requirements or compliance levels. {#dfrn3-itomcloudaccelerate-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITOM Cloud Accelerate we have noted them here. {#dfrn3-itomcloudaccelerate-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITOM Cloud Accelerate we have noted them here. {#dfrn3-itomcloudaccelerate-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Leverage additional Out Of Box catalog items with Google Cloud Platform (GCP). * Use the multiple repositories structure with the Terraform app and Infrastructure as Code (IaC) Discovery. * Access and manage your cloud resources and publish your cloud offerings to a catalog by using the added features in the ServiceNow Cloud Services Catalog user interface. See [ITOM Cloud Accelerate](https://www.servicenow.com/docs/access?context=itom-governance-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | Cloud Workspace highlights: * The new Cloud Workspace application has includes a new feature called Cloud Account Management, which automates account creation, improves transparency, and integrates policy-based governance and certification processes, enhancing efficiency and control across multiple cloud platforms. * Support for AWS account and Azure subscription requests via direct API integrations or Terraform and GitHub integrations. Cloud Services Catalog highlight: Performance enhancements for the predefined catalog items in CSC Content Pack. See [Cloud Governance](https://www.servicenow.com/docs/access?context=cloud-governance&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Ability to monitor, track, and analyze cloud assets across providers in Cloud Account Management. * Compliance visibility and account insights in Cloud Account Management. * Improved asset-level filtering and visualization in Cloud Account Management. * Ability to view cloud assets and access detailed information about associated configuration items (CIs). * Migrated legacy workflows to subflows in Cloud Provisioning and Governance. See [Cloud Governance](https://www.servicenow.com/docs/access?context=cloud-governance&family=zurich&ft:locale=en-US) for more information. | [ ]