--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined ITOM Optimization release notes for upgrades from Xanadu to Zurich # Combined ITOM Optimization release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITOM Optimization release notes for upgrades from Xanadu to Zurich This consolidated release note summary provides ServiceNow customers with an integrated view of ITOM Optimization updates from the Xanadu through Zurich releases. It is designed to assist customers in preparing for upgrades by highlighting new features, changes, deprecations, and other important considerations affecting ITOM Optimization across these versions. Show full answer Show less ## Key Features * **Xanadu:** Introduction of the App Service Extension app, enhancing application service mapping capabilities. * **Xanadu Cloud Provisioning and Governance:** Availability of the Next Experience dashboard pages on the Cloud Admin Portal and updated portal link behavior directing users to Employee Center if Cloud Services Catalog is set up. ## Changes * **Cloud Admin Portal:** The user portal link now redirects to Employee Center when Cloud Services Catalog is installed and configured. * **Workflow Migration (Yokohama):** Removal of legacy workflow options from various operation step dialogs and Cloud Catalog Items to streamline workflow usage. * **Policy Rule Actions:** Now supports Workflow Studio subflows instead of legacy workflows, assisting in modernizing automation processes. ## Deprecations * **Xanadu:** Deprecation of Cloud API (CAPI)-based Cloud Discovery on new instances; customers are advised to migrate to Patterns-based Discovery by installing the latest Discovery and Service Mapping Patterns app. * **Workflow Elements (Yokohama):** Legacy workflow invocation options removed from operation steps and catalog items to encourage adoption of Workflow Studio standards. ## Upgrade Preparation and Considerations * Review and complete pre- and post-upgrade tasks as outlined in the release notes to ensure a smooth transition to Zurich. * Plan migration from deprecated Cloud API-based discovery to Patterns-based Discovery for improved cloud discovery management. * Adapt workflows to Workflow Studio subflows to maintain compatibility and leverage enhanced workflow capabilities. * Utilize the Cloud Services Catalog in conjunction with ITOM Cloud Accelerate for enhanced cloud provisioning and governance. ## Additional Notes * No updates were noted for the Yokohama and Zurich releases in terms of new features, removals, activation information, additional requirements, browser requirements, accessibility, or localization for ITOM Optimization. * Legacy workflows have been upgraded to Workflow Studio flows to align with modern standards, improving performance and usability. This comprehensive overview enables ServiceNow customers to understand the evolution of ITOM Optimization features, identify necessary upgrade tasks, and align their implementations with the latest platform capabilities from Xanadu through Zurich releases. Consolidated page of all release notes for ITOM Optimization from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITOM Optimization release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITOM Optimization to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itomoptimization-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | Enhance your application service mapping by installing the App Service Extension app from the ServiceNow® Store. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ITOM Optimization. {#dfrn3-itomoptimization-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Cloud Provisioning and Governance](https://www.servicenow.com/docs/access?context=cloud-management-v2-landing-page&family=xanadu&ft:locale=en-US) [Cloud Admin Portal](https://www.servicenow.com/docs/access?context=cloud-admin-portal&family=xanadu&ft:locale=en-US) : Explore the Next Experience dashboard pages that are now available on Cloud Admin Portal. : The Cloud Admin Portal link to the user portal now points to Employee Center if you have installed and set up the [Cloud Services Catalog](https://www.servicenow.com/docs/access?context=csc-home&version=xanadu) application. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ITOM Optimization features. {#dfrn3-itomoptimization-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Cloud Admin Portal](https://www.servicenow.com/docs/access?context=cloud-admin-portal&family=xanadu&ft:locale=en-US) : The Cloud Admin Portal link to the user portal now points to Employee Center if you have installed and set up the Cloud Services Catalog application. | | Yokohama | [\[Placeholder link text to key itom-optimization-landing-page\]](https://www.servicenow.com/docs/access?context=itom-optimization-landing-page&family=yokohama&ft:locale=en-US) : The following UI changes are applicable for workflow migration: * In the Resource BlockOperationsSteps, within the Add Operations Steps dialog box, the Invoke Workflow option has been removed from the Operation Type field. * In the Resource BlockOperationsSteps, within the Add Operations Steps dialog box, the Workflow check box has been removed from the Add Operations Steps field. * In the Cloud Catalog Items, under the Operation Implementation drop-down list, the Workflow option has been removed. [\[Placeholder link text to key itom-optimization-landing-page\]](https://www.servicenow.com/docs/access?context=itom-optimization-landing-page&family=yokohama&ft:locale=en-US) : * Migration of legacy workflows to Workflow Studio flows or subflows. * Policy Rule Actions now supports Workflow Studio subflows instead of legacy workflows. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some ITOM Optimization features or functionality were removed. {#dfrn3-itomoptimization-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ITOM Optimization features or functionality were deprecated. {#dfrn3-itomoptimization-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | Deprecation of Cloud API (CAPI)- based Cloud Discovery on new instances: * CAPI-based Discovery is deprecated for new instances with Xanadu. * Contact your administrator to install the latest version of the Discovery and Service Mapping Patterns ServiceNow® Store application to use the Discovery feature. * For an existing instance, manually migrate to Patterns-based Discovery. * The Discover Schedules tab in the Cloud Admin Portal is going to redirect to Cloud Discovery Workspace. Note: See [Migrate from CAPI to Patterns](https://www.servicenow.com/docs/access?context=migrate-from-capi-to-pattern&family=xanadu&ft:locale=en-US) to learn more about the migration from CAPI to Patterns-based Discovery. For details, see the [Application/Plugin Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Yokohama | * In the Resource BlockOperationsSteps, within the Add Operations Steps dialog box, the Invoke Workflow option has been removed from the Operation Type field. * In the Resource BlockOperationsSteps, within the Add Operations Steps dialog box, the Workflow check box has been removed from the Add Operations Steps field. * In the Cloud Catalog Items, under the Operation Implementation drop-down list, the Workflow option has been removed. * Retrieve cloud billing data * Retrieve cloud billing month * Cloud operation step workflow launcher | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ITOM Optimization. {#dfrn3-itomoptimization-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITOM Optimization we have noted them here. {#dfrn3-itomoptimization-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITOM Optimization we have noted them here. {#dfrn3-itomoptimization-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITOM Optimization, such as specific requirements or compliance levels. {#dfrn3-itomoptimization-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITOM Optimization we have noted them here. {#dfrn3-itomoptimization-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITOM Optimization we have noted them here. {#dfrn3-itomoptimization-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Use the Cloud Services Catalog with ITOM Cloud Accelerate for the enhanced capabilities of Cloud Provisioning and Governance (CPG). These capabilities include the Out Of Box catalog items and the simplified and automated provisioning of cloud resources. * Move your exchangeable ITOM Optimization licenses as you transition from Cloud Provisioning and Governance to ITOM Cloud Accelerate. See [ITOM Optimization](https://www.servicenow.com/docs/access?context=itom-optimization-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | Legacy workflows have been upgraded and seamlessly migrated to the advanced Workflow Studio to align with the latest standards and ensure modern compliance. Additionally, all default (Out of Box) workflows have been redesigned to provide enhanced performance, improved usability, and a more streamlined experience. See [ITOM Optimization](https://www.servicenow.com/docs/access?context=itom-optimization-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ] *[\>]: and then