Consolidated page of all release notes for ITOM Visibility from Xanadu to Zurich.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family ITOM Visibility release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading ITOM Visibility to Zurich
Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release |
Release notes |
Xanadu |
For an improved Service Mapping experience, install Service Mapping Plus version 1.13.0 from the ServiceNow® Store.
Enhance your application service mapping by installing the App Service Extension app from the ServiceNow® Store.
|
Yokohama |
3DES support is planned for permanent removal from the MID Server for
MID Servers with SSH-based Discovery or SSH-based integrations. For more information, see 3DES deprecation in SSH from Xanadu [KB1644950].
After upgrading to Yokohama, a Fix Script named "Add Explicit Public SNMP Credential" might create a public SNMP credential in Production instances. This could lead to unnecessary records via Discovery. The Fix Script is present in Yokohama instances, including OOB. Before applying the upgrade of Discovery core, Yokohama version, verify the fix script behavior in a sandbox environment. Remove the public SNMP credentials if not required.
|
Zurich |
No updates for this release. |
New features
Between your current release family and Zurich, new features were introduced for ITOM Visibility.
| Release |
Release notes |
Xanadu |
- Use Discovery Admin Workspace features to jumpstart discovery implementation.
-
- View discovery trends and tasks and access relevant ITOM Visibility apps and information through Discovery Admin Workspace Home.
- Gain insights into the performance of all your discoveries through the information in the Schedules tab.
- Analyze discovery errors and troubleshoot them using information in the Diagnostics tab.
- Access on-demand reports and optimize discovery operations using information in theInsights tab.
- Discover products with Discovery and Service Mapping Patterns
- Discover the following products through Discovery and Service Mapping Patterns:
- Oracle Java process discovery
-
Discover Java processes to comply with Oracle licensing agreements- Use the ITOM
Oracle GLAS plugin (1.8.4)
November 2024 store version to track Java installations and usage.
- MID Server features for better discovery performance
-
- Run other applications without storing any credentials on the instance with the Microsoft Azure Key vault.
- MID Server supports log file compression. The new log file handler settings are available as MID Server properties on the instance. The compression mode isn't enabled out of the box.
- Use CMDB based mapping to create new application services
- Use Automated Service Suggestions and CMDB data instead of the MID Server, to create new application services.
- Use the latest CNO for Visibility features
- Starting in version 3.6.3, benefit from new features in Cloud Native Operations for Visibility.
- Upgrade the CNO for Visibility Informer from the ServiceNow instance.
- Control Informer execution parameters from the instance.
- Store instance credentials in the Microsoft Azure Vault when Informer uses the Azure Kubernetes Engine (AKS)
- Enable Informer to connect to the instance using OAuth2.0 authorization
- Enjoy multi-architecture support for docker image
- Starting in version 3.9.0 (Informer version 2.3.0), the docker image supports both arm64 and amd64 architectures. Upgrading from the previous image to the new one will not cause any disruptions. However, the new image
requires more storage space in your image repository than the previous one.
- Change the Informer's extensibility settings from the instance
- Starting in version 3.9.0 (Informer version 2.3.0), update the Informer's extensibility configuration directly from the Instance using the Additional resources ConfigMap parameter. By providing a JSON
map with keys such as
resources, mappings, and mappings_oob, you can instruct Cloud Native Operations for Visibility to retrieve additional information. If one of these keys exists and the system finds a change, it patches the ConfigMap and restarts the Informer.
- View the OpenShift version in the Cluster version field on the Kubernetes Cluster CI
- Starting in version 3.9.0 (Informer version 2.3.0), see the OpenShift version and the Kubernetes Cluster version in one place. OpenShift operates on top of Kubernetes, so there's an OpenShift version and a Kubernetes Cluster version. By installing the Informer with the --set openShift=true flag, the system adds the OpenShift version number to the cluster_version field on the Kubernetes Cluster CI in addition to the Kubernetes Cluster version.
- Use Service Fingerprints to refine the selection of application service candidates
- Explore unique, classified components of application service candidates provided by Automated Service Suggestions. By supplying specific information such as the product name and description, gain deeper insights into the most suitable candidate to convert to an application service.
|
Yokohama |
- Discover additional AWS Services using Patterns
-
- Starting with store version 1.25.0, Discovery and Service Mapping Patterns discovers 27 additional AWS cloud services.
- Starting with store version 1.27.0, Discovery and Service Mapping Patterns discovers 7 additional AWS cloud services.
- Discover products with Discovery and Service Mapping Patterns
- Discover the following products using Discovery and Service Mapping Patterns
version 1.27.0:
- Automatically generate a Certificate Signing Request
- Generate a Certificate Signing Request and a private key with the Employee Center experience, starting with version 3.6.0 of Certificate Inventory and Management.
- Use Service Graph Connectors for extended discovery
- Service Graph Connectors are a collection of predefined integrations that ingest data into the Configuration Management Database (CMDB) from third-party sources.
- Discover device details from Chromebook and ingest them into the CMDB by using Service Graph Connector for Google Console store version 1.8.
- Discover data from public cloud instances and resources in AWS, Azure, and GCP environments and ingest them into the CMDB by using Service Graph Connector for Wiz.
- Detect anomalies in Discovery schedules
- Starting with Discovery Admin Workspace version 1.8.0, machine learning (ML) or statistical methods can detect anomalies in Discovery schedules and display this data in dashboards for admins. It identifies unusual behaviors
like failed runs, significant deviations from user-defined thresholds for high error counts, longer discovery status duration, and fewer discovered Configuration Items (CIs) or Cloud resources. The ML-based approach to this
feature is enabled by default. Thresholds are configurable via the new Settings page, and the results will be shown throughout the workspace.
- Cloud-based Discovery schedules
- Starting
with
version 1.8.0, Cloud-based discovery scheduling and reporting is available in Discovery Admin Workspace.
- Configure Discovery to use Event Framework
- Starting with version 1.9.0, Discovery jobs can be configured to use an event-based system, reducing database activity by queuing and processing events at regular intervals with priority and memory monitoring.
|
Zurich |
- Install ITOM Visibility apps using Now Assist for Setup
- Now Assist for Setup provides a centralized, guided installation experience for ITOM Visibility. From a single interface, administrators can review what applications are included in the installation, review the installation
status, and install all required applications and plugins.
- Discover your Alibaba Cloud resources
- Starting with Discovery and Service Mapping Patterns store version 1.29.0, Discovery supports Alibaba Cloud. Discovery enables real-time visibility and automated population of the CMDB with configuration data for cloud resources.
- Create a cloud discovery schedule in Discovery Admin Workspace
- Starting with version 1.11.0, Discovery Admin Workspace supports creating Discovery schedules for Amazon Web Services, Azure, and Google Cloud Platform cloud providers. This update advances the integration of cloud discovery capabilities into a unified workspace, reducing operational complexity and aligning with the upcoming deprecation
of Cloud Discovery Workspace.
For the procedural information, see:
- Discover AWS EC2 VMs using AWS Systems Manager (SSM)
- Perform detailed discovery of EC2 hosts running in AWS without the requirement for a direct SSH or PowerShell connection by discovering AWS EC2 VMs by using AWS Systems Manager (SSM).
- Discovery Guided Setup
- Starting with version 1.11.0, you can access ITOM Discovery Guided Setup from the Discovery Admin Workspace home page. This setup provides a structured process to configure Discovery and maintain accurate CMDB visibility quickly.
- View command validation-related entries using new role in Pattern Designer Enhancements
- Starting with Pattern Designer Enhancements version 3.9.0, the new pde_viewer role has permissions to view Command Validation Tasks, Command Validation Tasks Results, and
Command List. The pde_viewer role is restricted to viewing the command list modules and doesn't have permissions to modify or edit them. The pde_viewer role can view the following tables only:
- Command List [pd_command_list]
- Command Validation Task [pd_command_validation]
- Command Validation Task Results [pd_command_validation_results]
- Pattern Shared Library Mapping [pd_pattern_to_shared_library_mapping]
- Temporary Variable Mappings [pd_temp_variable_value_mapping]
- Discover new products with Discovery and Service Mapping Patterns
- Discover the following products using Discovery and Service Mapping Patterns version 1.29.0:
- Discover the following products using Discovery and Service Mapping Patterns version 1.28.0:
- Receive updates for activated patterns
- Starting with Visibility Content version 6.28.0, activating or deactivating a pattern won't be considered a customization, and it will continue to receive updates. Patterns that were previously activated or
deactivated will reset to the latest predefined version after upgrading while retaining the last active field value.
- Enhance your resource management with the new Tag Categorization feature from Tag Governance
- Starting with version 1.7.0, automate the tagging process to promote a consistent, organized way to manage tags by using five predefined tag categories provided by Tag Governance.
- Estimate your cloud license count prior to using ITOM cloud solutions using CLE
- Cloud License Estimator (CLE) provides an estimated resource count for all cloud resources eligible for licensing. It validates the provided cloud account details and estimates the resource count based on the prevailing
licensing rules.
- Improve admin efficiency with new Actions menu
- Discovery Admin Workspace version 1.10.0 introduces a new Actions drop-down menu on the Anomaly Detection tab of the Diagnostics page, offering quick access to
anomaly detection settings and a Clear all anomalies option to remove related records from key tables.
- Enjoy increased control and improved accuracy in the Automated Service Suggestions feature in Service Mapping.
- Ensure that candidates remain relevant and useful through a new property that excludes irrelevant information from Application Service Candidates, such as non-operational or retired servers.
|
Changes
Between your current release family and Zurich, some changes were made to existing ITOM Visibility features.
| Release |
Release notes |
Xanadu |
|
Yokohama |
- Name suggestions for application service candidates
- Experience more accurate name suggestions for application service candidates based on Service Fingerprints in Service Mapping Plus store version 1.15.0.
- Limits in Service Mapping
- Limits in Service Mapping prevent the disabling or deletion of jobs scheduled for the Checkpoint Reaper or the Service Model's Blob Reaper.
- Limits in tag-based Service Mapping
- Starting with version 1.15.2, experience improved performance in Service Mapping. A new property limits the creation of tag-based service candidates to 200 per service family.
- Name update in Service Mapping
-
- Application Services in the navigation menu has been renamed Service Instances.
- The label for the [cmdb_ci_service_auto] table has been changed from Application Service to Service Instance.
- Discovery status monitoring
-
Discovery schedules that have no status updates for over a defined number of minutes are analyzed automatically by the Discovery Status Monitor job. By default, this job applies to Discovery schedules that discover configuration items.
|
Zurich |
- Use the enhanced Discovery and Service Mapping Patterns for extended discovery
- Note the following new Pattern improvements using version 1.29.0:
- Employ Tag-based mapping in the Service Mapping Workspace
- Easily view data and create new tag-based services through an enhanced workspace that includes a dedicated dashboard for managing your tag-based services.
- Name updates in Discovery and Service Mapping Patterns
- Name updates starting with Discovery and Service Mapping Patterns version 1.28.0:
- The RHV cloud provider has been changed to oVirt
- The RHV MID Server capability has been changed to oVirt
- The label for the [cmdb_ci_rhv_ldc] datacenter type has been changed from RHV LDC to oVirt LDC
- The label for the [rhv_credentials] credential type has been changed from RHV Credentials to oVirt Credentials
- The following pattern names have been changed from RHV to oVirt:
- From RHV Clusters and Hosts to oVirt Clusters and Hosts
- From RHV Discover Logical datacenters to oVirt Discover Logical datacenters
- From RHV Virtual Machines to oVirt Virtual Machines
- From RHV Discover Manager Instance to oVirt Discover Manager Instance
- The following table labels have been changed from RHV to oVirt:
- The [cmdb_ci_rhv_vm_instance] table label from RHV Virtual Machine Instance to oVirt Virtual Machine Instance
- The [cmdb_ci_rhv_cluster] table label from RHV Cluster to oVirt Cluster
- The [cmdb_ci_rhv_ldc] table label from RHV LDC to oVirt LDC
- The [cmdb_ci_rhv_manager] table label from RHV Manager to oVirt Manager
- The [cmdb_ci_rhv_object] table label from RHV Object to oVirt Object
- The [cmdb_ci_rhv_server] table label from RHV Server to oVirt Server
- Benefit from an updated, curated selection of application service candidates in Service Mapping
- If you have ITOM Content Service installed, you can view an enhanced selection of Application Service Candidates (ASCs) that provides more accurate and useful information, with an automatic filter applied to hide
irrelevant and non-essential components.
- Automate your certificate workflows using Keyfactor EJBCA and
ACME
- Starting with version XX of Certificate Inventory and Management, you can automate the life cycle of requesting, renewing, and revoking your certificates by integrating the Keyfactor EJBCA certificate authority with the ACME automated certificate
management environment. Predefining your routing policies enables automated completion of the fields in your Certificate Signing Request (CSR) and provides a secure environment for an automated flow of certificates.
- Discover a Root Certificate from a Browser
- Standard Discovery collects information about the certificates stored in your servers. You can also discover root certificates stored outside your servers and connect them to your certificate chain.
- Kubernetes Visibility Agent (KVA)
-
KVA performs continuous discovery to detect changes on resources in a Kubernetes cluster and updates the CMDB with the latest data.
Starting with KVA version 3.11.0, and Informer version 2.5.0, absent namespace CIs aren’t deleted automatically. Create a scheduled job to remove them.
Starting with KVA version 3.11.0, and Informer version 2.5.0, map application services based on traffic connections between the workloads in Kubernetes, by using istio and linked service meshes or the DaemonSet service.
- Prevent credential exposure by updating HTTP Classify behavior
- The HTTP Classify probe no longer attempts credentials over the HTTP protocol by default. This change enhances security by helping prevent potential exposure of credentials over unencrypted connections. To override this
behavior, a new MID Server property, mid.http_classy.allow_credentials_over_http, has been introduced. Enabling this setting might expose credentials to man-in-the-middle (MitM) attacks. Therefore, it’s
strongly recommended to keep this property set to false and use HTTPS whenever possible.
- Automated Certificate Renewal
- Starting with version 3.8.2, Certificate Inventory and Management introduces automated renewal capabilities. Administrators can set certificates to renew automatically, either when creating the certificate or by applying the setting to an existing one.
The system also enables you to define the renewal window by specifying the number of days before expiration that the process should begin.
|
Removed
Between your current release family and Zurich, some ITOM Visibility features or functionality were removed.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Deprecations
Between your current release family and Zurich, some ITOM Visibility features or functionality were deprecated.
| Release |
Release notes |
Xanadu |
Starting with the Xanadu release, the Discovery Dashboard is no longer part of the Discovery plugin. Use Discovery Admin Workspace instead.
|
Yokohama |
|
Zurich |
Starting with the Zurich release, Cloud Discovery Workspace is being prepared for future deprecation. It’s hidden and no longer activated on new instances but continues to be supported. Discovery Admin Workspace provides the latest experience for this functionality. For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base.
|
Activation information
Review information on how to activate ITOM Visibility.
| Release |
Release notes |
Xanadu |
ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require an ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.
|
Yokohama |
ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require an ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.
|
Zurich |
ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require an ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version-history release notes.
|
Additional requirements
If any additional requirements were introduced or changed for ITOM Visibility we have noted them here.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for ITOM Visibility we have noted them here.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Accessibility information
Review details on accessibility information for ITOM Visibility, such as specific requirements or compliance levels.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
|
Localization information
If there are specific localization considerations for ITOM Visibility we have noted them here.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Highlight information
If there are specific highlight considerations for ITOM Visibility we have noted them here.
| Release |
Release notes |
Xanadu |
- Elevate the Discovery Admin experience with Discovery Admin Workspace. Benefit from a unified workspace for configuring Discovery, tracking progress, and managing errors, with diagnostic tools that provide insights into discovered data.
- Enrich your CMDB with a larger number of configuration items using ITOM Content Service.
- Create application services with CMDB based mapping.
- Avoid dependence on your Kubernetes admin by upgrading Cloud Native Operations Informer pods and modifying Informer execution parameters directly from the instance.
- Enjoy multi-architecture support for docker image in Cloud Native Operations for Visibility.
See IT Operations Management for more information.
|
Yokohama |
- Discovery and Service Mapping Patterns: Gain enhanced visibility into your AWS cloud services with 27 additional patterns starting with store version 1.25.0.
- Starting with store version 1.1.0, ACC for Visibility has been renamed Agent Client Collector for Visibility - Content. The CNO for Visibility feature has been extracted from Agent Client Collector for Visibility - Content and is now a separate application.
- Starting with Service Graph Connector for GCP store release 1.8, Service Graph Connector for AWS store release 2.9, and Service Graph Connector for Microsoft Azure store release 1.11, you can use Service Graph Connectors to ingest data into the Configuration Management Database (CMDB) from third-party sources.
- Starting with store version 1.8.0, Discovery admins gain improved visibility into discovery issues and can address root causes using anomaly detection in the Discovery Admin Workspace.
See ITOM Visibility for more information.
|
Zurich |
- Cloud-based scheduling available in Discovery Admin Workspace (store version 1.11.0).
- AWS EC2 VMs discovery using AWS Systems Manager (SSM).
- Tag-based Service Mapping experience in the Service Mapping Workspace (store version 1.16.3).
- Application service maps for containers via Kubernetes Visibility Agent (KVA) (store version 3.11.0).
- 25 cloud patterns shipped via Discovery and Service Mapping Patterns (store version 1.28.0)
- Certificate Inventory and Management TLS Certificate request flows that support Keyfactor EJBCA (store version 3.7.0) and Certificate Inventory and Management Automated TLS Certificate renewal workflows (store version 3.8.2).
See IT Operations Management for more information.
|