--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined ITSM Predictive Intelligence Workbench release notes for upgrades from Xanadu to Zurich # Combined ITSM Predictive Intelligence Workbench release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITSM Predictive Intelligence Workbench release notes for upgrades from Xanadu to Zurich This document consolidates all release notes related to the ITSM Predictive Intelligence Workbench for ServiceNow customers upgrading from the Xanadu release to the Zurich release. It provides a streamlined reference to new features, changes, deprecations, and other important upgrade information across these releases. Show full answer Show less ## Key Information for Upgrading * **Deprecation Notice:** Starting with the Yokohama release, the ITSM Predictive Intelligence Workbench is deprecated. It is no longer deployed, enhanced, or supported in subsequent releases, including Zurich. * **Recommended Replacement:** To continue leveraging predictive intelligence capabilities, customers must install the Task Intelligence for ITSM application plugin (com.snc.itsmmltask). * **Upgrade Tasks:** There are no additional pre- or post-upgrade tasks specific to ITSM Predictive Intelligence Workbench for Zurich beyond the deprecation and replacement steps noted. ## Feature Updates and Changes Across all releases from Xanadu through Zurich, there are no new features, changes, removals, activation instructions, additional requirements, browser requirements, accessibility updates, or localization considerations related to ITSM Predictive Intelligence Workbench. The primary update is the deprecation status announced in Yokohama. ## Practical Implications for ServiceNow Customers * If you currently use ITSM Predictive Intelligence Workbench, plan to transition to the Task Intelligence for ITSM plugin to maintain predictive intelligence functionality. * No functional enhancements or changes will be applied to ITSM Predictive Intelligence Workbench in Zurich or later releases. * Review the Now Support Knowledge Base article (KB0867184) for detailed guidance on the deprecation process and migration steps. Consolidated page of all release notes for ITSM Predictive Intelligence Workbench from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITSM Predictive Intelligence Workbench release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITSM Predictive Intelligence Workbench to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ITSM Predictive Intelligence Workbench. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ITSM Predictive Intelligence Workbench features. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some ITSM Predictive Intelligence Workbench features or functionality were removed. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ITSM Predictive Intelligence Workbench features or functionality were deprecated. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Starting with the Yokohama release, ITSM Predictive Intelligence Workbench is deprecated and is no longer deployed, enhanced, or supported. To get the latest experience for this functionality, you must install the Task Intelligence for ITSM application plugin (com.snc.itsm_ml_task). For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ITSM Predictive Intelligence Workbench. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITSM Predictive Intelligence Workbench, such as specific requirements or compliance levels. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]