--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Journey designer release notes for upgrades from Xanadu to Zurich # Combined Journey designer release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Journey Designer Release Notes for Upgrades from Xanadu to Zurich This consolidated release note provides a comprehensive view of Journey Designer updates from the Xanadu release through to Zurich. It is designed to help ServiceNow customers prepare for upgrades by summarizing new features, changes, deprecated functionality, and activation details relevant to Journey Designer. The notes also highlight important usability improvements and integration with AI capabilities, ensuring customers maximize the tool's potential across multiple release versions. Show full answer Show less ## New Features * **Xanadu:** Introduced support for manager changes within journeys, enabling more dynamic employee experience management. Added parental leave demo data to enhance multiple journey scenarios and improved navigation by returning users to the Journey details page after completing tasks. Journeys now support deletion of all subsequent tasks when a journey is deleted. * **Zurich:** Launched agentic workflows to automate offboarding knowledge transfer and personalized onboarding ramp-up plans, leveraging AI agents to streamline interactions and content categorization. New AI model providers, including Google Gemini and AWS Claude, are now supported alongside existing AI services. Administrators can configure the journey overview page to hide specific widgets, tailoring the interface to organizational needs. ## Changes * **Zurich:** Introduced the Coral theme as the new default for portals and mobile experiences, offering a fresh, brand-neutral look with an optional dark mode. Journey Accelerator journeys now feature a Cancel option (instead of Delete) for journey owners via the Employee Center portal, improving journey management flexibility. ## Deprecations and Removed Features No features were removed or deprecated in the transition from Xanadu to Zurich, except that Learning Posts and Listening Posts capabilities have been fully integrated within Journey Designer, consolidating functionality and simplifying management. ## Activation Information Journey Designer must be installed by requesting the application through the ServiceNow Store. This applies consistently across all releases from Xanadu to Zurich. Customers should refer to the ServiceNow Store for app availability and version history details. ## Highlight Information * **Xanadu:** Enhanced tracking and management capabilities via the Journey overview dashboard and Executive view dashboard, providing metrics such as SLA breaches and journey completion rates. The parental leave guide demo data improves employee experience. * **Yokohama Patch 3:** Improved journey tracking for users and managers, including real-time journey states, enhanced progress bars, journey filtering, and AI-assisted custom journey drafting through Now Assist. * **Zurich:** Improved usability with cancellation of Journey Accelerator journeys, enhanced sync performance for journey ownership fields, configurable overview page, and a seamless pre-hire onboarding journey experience. ## Practical Implications for ServiceNow Customers Customers upgrading to Zurich from earlier releases can expect enhanced AI-driven automation for onboarding and offboarding, improved usability with new themes and configurable interfaces, and better control over journey management tasks. The integration of AI agents and support for additional AI providers ensures more personalized and efficient employee journey experiences. Activation remains straightforward through the ServiceNow Store, and no additional browser, localization, or accessibility changes are required. Consolidated page of all release notes for Journey designer from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Journey designer release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Journey designer to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-journeydesigner-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Journey designer. {#dfrn3-journeydesigner-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Support a change of manager](https://www.servicenow.com/docs/access?context=jny-dsgnr-jrny-config-fields&family=xanadu&ft:locale=en-US) : Enable journeys to support a change of manager. [Base instance demo data of Journey designer to support multiple journeys](https://www.servicenow.com/docs/access?context=parental-loa&family=xanadu&ft:locale=en-US) : Leverage the parental leave guide shipped as part of Parental Leave demo data to enhance the employee experience. [Return to the Journey details page after a task is completed](https://www.servicenow.com/docs/access?context=jny-dsgnr-employee-journey-tasks&family=xanadu&ft:locale=en-US) : Navigate back to the Journey details page after task completion, avoiding the need to go through the breadcrumbs. [Delete subsequent tasks when a journey is deleted](https://www.servicenow.com/docs/access?context=jny-dsgnr-mngr-mntr-quick-links&family=xanadu&ft:locale=en-US) : Delete a journey and all the subsequent tasks at the same time. | | Yokohama | No updates for this release. | | Zurich | [Offboarding knowledge transfer plan generation agentic workflow](https://www.servicenow.com/docs/access?context=offboarding-knowledge-x-agentic-wf&family=zurich&ft:locale=en-US) : The offboarding knowledge transfer plan generation agentic workflow captures and organizes critical knowledge when employees leave. AI agents interact with managers to collect requirements, discover documents from the specified time period, categorize content into meaningful work areas, and facilitate employee review before sharing with successors. [Generate onboarding ramp-up agentic workflow](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&family=zurich&ft:locale=en-US) : Use the Generate onboarding ramp-up plan agentic workflow to establish an efficient process for generating onboarding plans that are personalized for each new employee joining your organization.{#dfrn3-journeydesigner-summary__entry__18} | Agentic workflow name | Description | |-|-| | Generate onboarding ramp-up plan | AI agents work together to generate personalized plans that are designed to ramp up the knowledge and skills of new employees who are beginning to embark on their onboarding journey. | [Table 1. Agentic workflows] [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [Configure the journey overview page](https://www.servicenow.com/docs/access?context=manager-journeys-view&family=zurich&ft:locale=en-US) : As an admin, you can now configure the journey overview page and hide the Task Templates and Create a Journey for Your Team widgets. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Journey designer features. {#dfrn3-journeydesigner-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Cancel Journey Accelerator Journeys](https://www.servicenow.com/docs/access?context=cancel-ja-journeys&family=zurich&ft:locale=en-US) : Journey owners having access to Journey Accelerator only journeys now have a Cancel option instead of the Delete option in the Employee Center portal. | [ ] ## Removed Between your current release family and Zurich, some Journey designer features or functionality were removed. {#dfrn3-journeydesigner-summary__entry__30} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Journey designer features or functionality were deprecated. {#dfrn3-journeydesigner-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * Learning Posts. All Learning Posts capabilities are now integrated within Journey designer. For more information, see [Learning Posts release notes](https://www.servicenow.com/docs/access?context=learning-posts-rn&family=zurich&ft:locale=en-US). * Listening Posts. For more information, see [Listening Posts release notes](https://www.servicenow.com/docs/access?context=listening-posts-rn&family=zurich&ft:locale=en-US). | [ ] ## Activation information Review information on how to activate Journey designer. {#dfrn3-journeydesigner-summary__entry__46} | Release | Release notes | |-|-| | Xanadu | Install Journey designer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Journey designer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Journey designer is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Journey designer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Journey designer is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__54} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Journey designer, such as specific requirements or compliance levels. {#dfrn3-journeydesigner-summary__entry__70} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__78} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__86} | Release | Release notes | |-|-| | Xanadu | * Use the Journey overview dashboard, a comprehensive dashboard that enables you to efficiently track and manage ongoing tasks and journeys within the organization. * Use the Executive view dashboard with reports containing information such as the number of employees completing their journeys, SLA breaches, average days to complete journeys, and other metrics. * Change the manager during journey configuration. * Enhanced employee experience through the parental leave guide shipped as part of Parental Leave demo data. See [Journey designer](https://www.servicenow.com/docs/access?context=jny-dsgnr-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | Yokohama Patch 3 * As a journey user, track your journey more effectively---view real-time journey states, follow your progress with an improved progress bar, and easily filter your journeys to find exactly what you need. * As a manager, request the status of an employee's journey to quickly understand progress and take timely, informed action. * Managers can instantly summarize the information that appears on the Journey detail page to acquire an overview of an employee's journey. The summary that is generated also reflects the blockers that are impeding the journey's progress and the steps required to resume the journey's progress. * View banner messages on the Journey detail page when your journey status is marked as 'Overdue' due to others' pending tasks. The messages are tailored based on personas and help you understand the reason of the overdue task. * Use the updated 'All Tasks' filter, which now matches the overall task count shown in the progress bar. Read the revised tooltip on the Progress Bar that states, 'Completed tasks include skipped tasks.' Check the information icon on the 'All Tasks' filter to understand that 'Some of the total tasks may not be visible to you in this Journey,' ensuring clarity on task visibility. * As a manager, managing the journey of reportees using Journey designer you can draft a journey with custom plans and tasks with help from Now Assist. Provide an AI prompt so that Now Assist can help you build a journey that matches your career goals and aspirations. * The following Lifecycle Events flows have been migrated to flows. * HR Activity Set Trigger Check * Lifecycle Event Notification * Lifecycle Event Case Approval * HR Activity Set Launcher * HR Activity Launcher * Account Notification * Add LE activity user to Pulse Survey See [Journey designer](https://www.servicenow.com/docs/access?context=jny-dsgnr-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Usability enhancements: * Use the option to cancel Journey Accelerator journeys from the portal. * See higher performance in sync between the Opened for and Journey Owner fields. * Configure the Journey overview page using the widgets option to hide or show Task Templates and Create a Journey for Your Team widgets. * The pre-hire onboarding experience enables a seamless journey for an applicant transitioning from an onboarding pre-hire to a full-time employee. See [Journey Designer](https://www.servicenow.com/docs/access?context=jny-dsgnr-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]