--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Knowledge Center release notes for upgrades from Xanadu to Zurich # Combined Knowledge Center release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Knowledge Center release notes for upgrades from Xanadu to Zurich This consolidated release notes document provides ServiceNow customers with a comprehensive view of all updates, new features, changes, and activation details for Knowledge Center from the Xanadu through Zurich releases. It is designed to help you prepare for upgrades by summarizing relevant improvements and instructions in one place. Show full answer Show less The document highlights key enhancements introduced in the Yokohama and Zurich releases, details on the Knowledge Center home page, article optimization capabilities, and activation requirements. It also notes that there were no removals, deprecations, additional requirements, browser requirements, accessibility, or localization changes across these releases. ## Key Features * **Search Knowledge Article:** Both Yokohama and Zurich releases focus on building a complete and accurate knowledge base by discovering and filling content gaps, removing redundancies, and optimizing article quality. * **Knowledge Center Article Optimization:** Use the Article Optimization tool to scan articles and receive instant, actionable feedback, improving the quality and health of your knowledge content. * **Article Generation and Editing:** Yokohama introduced the use of Now Assist, while Zurich updates this to ServiceNow Otto®, to enable content formatting---including text, images, and media---directly in the Knowledge Center article editor. * **Identifying Potential Knowledge Gaps:** Tools to proactively find missing articles and recurring issues lacking knowledge documentation help maintain an accurate and useful knowledge base. * **Knowledge Center Home Page:** Starting from Yokohama and continuing in Zurich, the home page includes dashboards and integrates new features like article optimization and duplicate management to boost productivity and content quality. ## Activation and Access Knowledge Center is available by default to all Knowledge Management roles starting from Yokohama and through Zurich. It is also available through the ServiceNow Store. Customers should verify entitlements to access specific features, especially with the rebranding of AI tools from Now Assist to ServiceNow Otto® in Zurich. ## Upgrade Preparation Before upgrading to Zurich, review and complete recommended pre- and post-upgrade tasks as outlined in the release notes. This ensures a smooth transition and continued productivity with Knowledge Center features. ## Practical Benefits for ServiceNow Customers * Streamline knowledge management with improved search and content optimization tools. * Enhance article quality using built-in AI-assisted editing and feedback mechanisms. * Maintain an up-to-date and comprehensive knowledge base by identifying and filling knowledge gaps. * Leverage dashboards and productivity tools on the Knowledge Center home page for efficient knowledge governance. * Access these capabilities seamlessly with default role assignments and clear activation paths. Consolidated page of all release notes for Knowledge Center from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Center release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Center to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgecenter-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Knowledge Center. {#dfrn3-knowledgecenter-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Search knowledge article](https://www.servicenow.com/docs/access?context=search-knowledge-article&family=yokohama&ft:locale=en-US) : Build a complete and accurate knowledge base, focus on continuous improvement by discovering and filling content gaps, removing redundant information, and optimizing existing articles for better quality. [Knowledge Center Article Optimization](https://www.servicenow.com/docs/access?context=knowledge-center-article-optimization&family=yokohama&ft:locale=en-US) : Improve the quality and health of your knowledge articles by using the Article Optimization tool in the Knowledge Center to scan the articles, and get instant, actionable feedback. [Generate and edit articles using Now Assist in the Knowledge Center article editor](https://www.servicenow.com/docs/access?context=kc-article-editor&family=yokohama&ft:locale=en-US) : Use the editing tools in the Knowledge Center to format knowledge article content such as text, images, and media. [Potential knowledge gaps](https://www.servicenow.com/docs/access?context=understanding-knowledge-gaps&family=yokohama&ft:locale=en-US) : Proactively identify and fill potential knowledge gaps. Identify missing knowledge articles and recurring issues that have incomplete or no knowledge article to refer to. | | Zurich | [Search knowledge article](https://www.servicenow.com/docs/access?context=search-knowledge-article&family=zurich&ft:locale=en-US) : Build a complete and accurate knowledge base, focus on continuous improvement by discovering and filling content gaps, removing redundant information, and optimizing existing articles for better quality. [Knowledge Center Article Optimization](https://www.servicenow.com/docs/access?context=knowledge-center-article-optimization&family=zurich&ft:locale=en-US) : Improve the quality and health of your knowledge articles by using the Article Optimization tool in the Knowledge Center to scan the articles, and get instant, actionable feedback. [Generate and edit articles using ServiceNow Otto in the Knowledge Center article editor](https://www.servicenow.com/docs/access?context=kc-article-editor&family=zurich&ft:locale=en-US) : Use the editing tools in the Knowledge Center to format knowledge article content such as text, images, and media. [Potential knowledge gaps](https://www.servicenow.com/docs/access?context=understanding-knowledge-gaps&family=zurich&ft:locale=en-US) : Proactively identify and fill potential knowledge gaps. Identify missing knowledge articles and recurring issues that have incomplete or no knowledge article to refer to. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Knowledge Center features. {#dfrn3-knowledgecenter-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Knowledge Center Home Page](https://www.servicenow.com/docs/access?context=kc-home-page&family=yokohama&ft:locale=en-US) : The Knowledge Center home page comes equipped with dashboards. New features like article optimization, identify knowledge gaps and, manage duplicate articles improve productivity. The enhanced article editor is integrated with article optimization support to generate high quality content effortlessly. | | Zurich | [Knowledge Center home page](https://www.servicenow.com/docs/access?context=kc-home-page&family=zurich&ft:locale=en-US) : The Knowledge Center home page comes equipped with dashboards. New features like article optimization, identify knowledge gaps and, manage duplicate articles improve productivity. The enhanced article editor is integrated with article optimization support to generate high quality content effortlessly. | [ ] ## Removed Between your current release family and Zurich, some Knowledge Center features or functionality were removed. {#dfrn3-knowledgecenter-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Knowledge Center features or functionality were deprecated. {#dfrn3-knowledgecenter-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Knowledge Center. {#dfrn3-knowledgecenter-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Knowledge Center would be available by default to all the roles of Knowledge Management. Important: Knowledge Center is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | | Zurich | Activation information : Knowledge Center would be available by default to all the roles of Knowledge Management. Important: Knowledge Center is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Center we have noted them here. {#dfrn3-knowledgecenter-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Center we have noted them here. {#dfrn3-knowledgecenter-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Center, such as specific requirements or compliance levels. {#dfrn3-knowledgecenter-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Knowledge Center we have noted them here. {#dfrn3-knowledgecenter-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Center we have noted them here. {#dfrn3-knowledgecenter-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Use Knowledge Center to manage and distribute organizational knowledge through a centralized and organized interface. * Enhance productivity, reduce redundant work, and help ensure that users have access to the latest and most accurate information. * Format your content within a knowledge article using editing tools in the article editor. * Improve the quality and health of knowledge articles with article optimization, ensuring that the information is latest and relevant. See [Knowledge Center](https://www.servicenow.com/docs/access?context=knowledge-center&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [\[Placeholder link text to key australia-patch-5\]](https://www.servicenow.com/docs/access?context=australia-patch-5&family=zurich&ft:locale=en-US) * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Enhance productivity, reduce redundant work, and help ensure that users have access to the latest and most accurate information. * Format your content within a knowledge article using editing tools in the article editor. * Improve the quality and health of knowledge articles with article optimization, ensuring that the information is latest and relevant. See [Knowledge Center](https://www.servicenow.com/docs/access?context=knowledge-center&family=zurich&ft:locale=en-US) for more information. | [ ]