--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Knowledge Center release notes for upgrades from Xanadu to Zurich # Combined Knowledge Center release notes for upgrades from Xanadu to Zurich {#ariaid-title1} * Release version: Zurich * * Updated August 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Consolidated page of all release notes for Knowledge Center from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Center release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Center to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgecenter-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Knowledge Center. {#dfrn3-knowledgecenter-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Search knowledge article](https://www.servicenow.com/docs/access?context=search-knowledge-article&family=zurich&ft:locale=en-US) : Build a complete and accurate knowledge base, focus on continuous improvement by discovering and filling content gaps, removing redundant information, and optimizing existing articles for better quality. [Knowledge Center Article Optimization](https://www.servicenow.com/docs/access?context=knowledge-center-article-optimization&family=zurich&ft:locale=en-US) : Improve the quality and health of your knowledge articles by using the Article Optimization tool in the Knowledge Center to scan the articles, and get instant, actionable feedback. [Generate and edit articles using Now Assist in the Knowledge Center article editor](https://www.servicenow.com/docs/access?context=kc-article-editor&family=zurich&ft:locale=en-US) : Use the editing tools in the Knowledge Center to format knowledge article content such as text, images, and media. [Potential knowledge gaps](https://www.servicenow.com/docs/access?context=understanding-knowledge-gaps&family=zurich&ft:locale=en-US) : Proactively identify and fill potential knowledge gaps. Identify missing knowledge articles and recurring issues that have incomplete or no knowledge article to refer to. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Knowledge Center features. {#dfrn3-knowledgecenter-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Knowledge Center features or functionality were removed. {#dfrn3-knowledgecenter-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Knowledge Center features or functionality were deprecated. {#dfrn3-knowledgecenter-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Knowledge Center. {#dfrn3-knowledgecenter-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Knowledge Center would be available by default to all the roles of Knowledge Management. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Center we have noted them here. {#dfrn3-knowledgecenter-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Center we have noted them here. {#dfrn3-knowledgecenter-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Center, such as specific requirements or compliance levels. {#dfrn3-knowledgecenter-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Knowledge Center we have noted them here. {#dfrn3-knowledgecenter-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Center we have noted them here. {#dfrn3-knowledgecenter-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [\[Placeholder link text to key australia-patch-5\]](https://www.servicenow.com/docs/access?context=australia-patch-5&family=zurich&ft:locale=en-US) * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Enhance productivity, reduce redundant work, and help ensure that users have access to the latest and most accurate information. * Format your content within a knowledge article using editing tools in the article editor. * Improve the quality and health of knowledge articles with article optimization, ensuring that the information is latest and relevant. See [Knowledge Center](https://www.servicenow.com/docs/access?context=knowledge-center&family=zurich&ft:locale=en-US) for more information. | [ ]