--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Knowledge Graph release notes for upgrades from Xanadu to Zurich # Combined Knowledge Graph release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Knowledge Graph Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document provides ServiceNow customers with a comprehensive view of the Knowledge Graph product updates from the Xanadu release through Zurich. It covers new features, changes, activation details, additional requirements, and key highlights to help you prepare and execute your upgrade effectively. The document highlights the evolution of Knowledge Graph capabilities, integrations, and usage measurement improvements across multiple releases. Show full answer Show less ## New Features * **Knowledge Graph Schema Testing and Management:** Introduced in Yokohama and enhanced in Zurich, admins can create, test, and manage Knowledge Graph schemas using the Knowledge Graph Designer. This includes schema nodes, properties, edges, and tagging capabilities to improve natural language query (NLQ) accuracy. * **Prebuilt Integrations:** Knowledge Graph now integrates with Now Assist Virtual Agent and AI agents to provide personalized responses, slot filling, and task execution using LLM-powered APIs. * **Visual Query Building:** Zurich introduces the Graph Query Builder, a no-code interface allowing users to build, run, save, and reuse Knowledge Graph queries visually, supporting both entity relationships and natural language queries. * **Enterprise Graph Schema:** A pre-configured schema mapping all instance tables to simplify query creation and extend query capabilities across the entire database. Tagging helps prioritize important tables for specific use cases, enhancing query accuracy and speed. * **LLM Provider Configuration:** Flexible selection and configuration of large language model providers including Now LLM Service, Azure OpenAI GPT-4.1, Google Gemini 2.x, and AWS Anthropic Claude, aligning with ServiceNow's third-party model strategy. * **External User Access:** Zurich enables Knowledge Graph access for external users with the appropriate role and system property configuration. ## Changes * **Now Assist Usage Measurement:** Transitioned from a 365-day look-back model to a 365-day burn-down model resetting at contract anniversary, affecting both Yokohama and Zurich releases. This change impacts how AI usage is tracked and reported. * **Default Skills Activation:** Some Now Assist skills, agents, and agentic workflows are now automatically enabled for new customers or under specific upgrade conditions. * **Access Control Configuration:** Enhanced ACL settings allow control over who can discover and trigger AI agents and workflows, with options to define dynamic or AI user behavior and visibility scope. * **User Interface Updates:** Zurich introduces the Coral theme for portals and mobile with a modern, brand-neutral look, including a dark theme option. ## Activation and Requirements * Knowledge Graph is active by default when installed as part of the Generative AI for Business Unit (BU) or via the ServiceNow Store. * Ensure your instance is upgraded to at least ServiceNow platform version XP7 to meet Knowledge Graph requirements. ## Highlighted Enhancements and Additions * Support for complex queries including CMDB configuration item relationships, Glidelist references, and aggregate queries to improve data insights and operational intelligence. * Integration enhancements with Now Assist and ServiceNow Otto (rebranded from Now Assist) for personalized AI experiences and improved contextual search accuracy. * Expanded support for Workflow Data Fabric tables to securely query external data sources without data replication, increasing efficiency and compliance. * Interactive guided tours for admins to simplify Knowledge Graph setup and configuration. ## What This Means for ServiceNow Customers Upgrading to Zurich enhances your Knowledge Graph capabilities by offering more intuitive schema design and query building tools, broader AI integrations, and improved data query accuracy and personalization. The new usage measurement model requires attention to AI usage tracking and license management. The availability of multiple LLM providers and external user access offers flexibility to tailor AI-powered services for your organizational needs. Ensure your instance platform is updated to XP7 and review ACL configurations for AI agents to maintain secure and efficient operations. These enhancements collectively enable more connected, context-aware, and scalable AI-driven experiences across your ServiceNow environment. Consolidated page of all release notes for Knowledge Graph from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Graph release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Graph to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgegraph-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Knowledge Graph. {#dfrn3-knowledgegraph-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Test a Knowledge Graph schema](https://www.servicenow.com/docs/access?context=test-a-knowledge-graph-schema&family=yokohama&ft:locale=en-US) : Enter a query and test the Knowledge Graph schema using different LLM options. You can also add previous conversations before you run the query. [Access Knowledge Graph Schema](https://www.servicenow.com/docs/access?context=access-knowledge-graph-designer&family=yokohama&ft:locale=en-US) : Knowledge Graph now has a new NLQ graph schema available prebuilt along with user profile schema. See [KB article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2069778) for schema attributes. [Leverage Knowledge Graph prebuilt integration with Virtual Agent](https://www.servicenow.com/docs/access?context=example-use-case-for-knowledge-graph&family=yokohama&ft:locale=en-US) : Knowledge Graph provides the following new prebuilt integrations: * Integration with Now Assist Virtual Agent: Helps requesters with personalized responses on people queries and Natural Language queries. Also supports people citation card. [Exploring Knowledge Graph](https://www.servicenow.com/docs/access?context=exploring-knowledge-graph&family=yokohama&ft:locale=en-US) : Knowledge Graph helps requesters with personalized responses using its Integration with Now Assist Virtual Agent for User Context. Use Knowledge Graph integration with Now Assist Virtual Agent for Slot filling to helps pre-fill the slots for Virtual Agent topics using Natural Language Querying feature of Knowledge Graph. [Leverage Knowledge Graph prebuilt integration with Virtual Agent](https://www.servicenow.com/docs/access?context=example-use-case-for-knowledge-graph&family=yokohama&ft:locale=en-US) : Use the Knowledge Graph integrations with Now Assist Virtual Agent to utilize Knowledge Graph APIs built with LLM models, for personalized responses and slot-filling fields to execute LLM topics and skills in Virtual Agent. [Using Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=using-knowledge-graph-designer&family=yokohama&ft:locale=en-US) : Use Knowledge Graph designer to manage Knowledge Graph schemas, their nodes, node properties and edges. You can also use the interface to create, edit, duplicate, or delete a Knowledge Graph schema. [Leverage Knowledge Graph prebuild integration with AI agents](https://www.servicenow.com/docs/access?context=leverage-knowledge-graph-prebuild-integration-with-agentic-ai&family=yokohama&ft:locale=en-US) : Knowledge Graph provides the following prebuilt integrations: * Integration with Now Assist AI agents for User Context: Helps users with personalized responses. * Integration with AI agents as a tool: Used to perform specific tasks that are assigned to the AI agents. | | Zurich | [\[Placeholder link text to key using-graph-query-builder\]](https://www.servicenow.com/docs/access?context=using-graph-query-builder&family=zurich&ft:locale=en-US) : A visual interface to build and run Knowledge Graph queries without coding, enabling users to explore entities, relationships, and apply filters easily. It also supports natural language queries converted by LLMs for intuitive querying and offers options to save and reuse the queries later. [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&family=zurich&ft:locale=en-US) : The Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. [Using Enterprise graph schema](https://www.servicenow.com/docs/access?context=global-graph-schema&family=zurich&ft:locale=en-US) : Enterprise Graph is a pre-configured Knowledge Graph schema that eliminates the need for custom schema creation in KG designer. By mapping all tables, the Enterprise Graph schema enhances the breadth of query capabilities, enabling database queries across all instance tables. [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&family=zurich&ft:locale=en-US) : Tags are lists of key tables that are important for answering natural language questions. They provide hints to Enterprise Graph on which tables to prioritize when retrieving information, thereby improving the accuracy of results. [Test a Knowledge Graph schema](https://www.servicenow.com/docs/access?context=test-a-knowledge-graph-schema&family=zurich&ft:locale=en-US) : Enter a query and test the Knowledge Graph schema using different LLM options. You can also add previous conversations before you run the query. [Configure LLM for Knowledge Graph](https://www.servicenow.com/docs/access?context=configure-gpt-4-0-for-knowledge-graph&family=zurich&ft:locale=en-US) : Select and configure between Now LLM Service, Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow third-party model strategy. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Knowledge Graph features. {#dfrn3-knowledgegraph-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Using Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=using-knowledge-graph-designer&family=zurich&ft:locale=en-US) : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Knowledge Graph features or functionality were removed. {#dfrn3-knowledgegraph-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Knowledge Graph features or functionality were deprecated. {#dfrn3-knowledgegraph-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Knowledge Graph. {#dfrn3-knowledgegraph-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Knowledge Graph is a ServiceNow AI Platform feature that is active by default if you have downloaded the Generative AI for BU. Important: Knowledge Graph is enabled automatically in your BU Generative AI Application. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default. Important: Knowledge Graph is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Additional requirements : Ensure that your instance is upgraded to XP7. | | Zurich | Additional requirements : Ensure that your instance is upgraded to XP7. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Graph, such as specific requirements or compliance levels. {#dfrn3-knowledgegraph-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Knowledge Graph now supports aggregate queries. * Improved accuracy for Now LLM Service. [Yokohama Patch 8](https://www.servicenow.com/docs/access?context=yokohama-patch-8&family=yokohama&ft:locale=en-US) * Admins can create Knowledge Graph schema with Workflow Data Fabric tables that enables users to retrieve data from different systems without moving them. This ensures efficiency and security when working with external tables. Yokohama Patch 6 * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Knowledge Graph in addition to Now LLM Service and Azure OpenAI * Select your preferred large language model (LLM) provider for Now Assist platform. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy. * Supports nodes from parent and grandparent nodes from the hierarchy. * Supports CMDB queries in Now Assist panel. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Seamlessly integrated with Now Assist in Virtual Agent, AI Agents and AI Search enabling personalized search results and context driven skills execution. * Seamless Integration with Now Assist in Virtual Agent for Natural Language Query. * Use Knowledge Graph as a tool to complete custom tasks for AI Agents. [Yokohama Patch 1](https://www.servicenow.com/docs/access?context=yokohama-patch-1&family=yokohama&ft:locale=en-US) * Knowledge Graph helps you in transforming large amount of data into a semantic representation, fostering more connected and customized user experiences. * Knowledge Graph boosts Virtual Agent by enabling large language models (LLMs) to provide contextually relevant responses tailored to each user. * Knowledge Graph creates a complex data model called Knowledge Graph schema with numerous entities and their relation within a few steps. * Knowledge Graph admins can use Knowledge Graph to create and manage the Knowledge Graph schemas. These Knowledge Graph schemas are the customized Knowledge Graph that consist of nodes, node properties, and edges. See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Knowledge Graph can now be accessed by External users, with user role snc_external, by setting the sn_kg.enable_external_user_check property to true. Zurich patch 13: * Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow Otto panel, ServiceNow® Otto for Virtual Agent, and AI Agents. [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. ServiceNow Now Assist is now ServiceNow Otto. * Run queries visually using the Graph Query Builder to select entities, add relationships and filters without writing query syntax. [Zurich Patch 11](https://www.servicenow.com/docs/access?context=zurich-patch-11&family=zurich&ft:locale=en-US) * Knowledge Graph now supports queries with Glidelist references. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. * Tagging configuration has been enhanced to support table synonyms, column synonyms, data filters and column filters to improve the accuracy of natural language queries. * Added an interactive guided tour for admins, providing step-by-step walk through of key features and configurations to simplify setup. * Supports Configuration item (CI) Relationship queries, enabling natural language questions about CMDB configuration item dependencies and infrastructure topology. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Users can use the new Enterprise Graph Knowledge Graph schema to map all instance tables and their relationships, enabling natural language queries across the entire database. It simplifies setup by eliminating custom schema creation and supports enhanced query accuracy. * Admins can create and use tags to prioritize relevant tables for specific use cases. * Users have the option to select Enterprise Graph(small) mode to restricts queries to tables in specified tags for narrower use cases, improving runtime speed and requiring tag specification. * Knowledge Graph now supports aggregate queries. [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) * Admins can create Knowledge Graph schema with Workflow Data Fabric tables that enables users to retrieve data from different systems without moving them. This ensures efficiency and security when working with external tables. This enables Knowledge Graph functionality to external tables [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Supports nodes from parent and grandparent nodes in the hierarchy. * Supports Configuration Management Database (CMDB) queries in Now Assist panel. Zurich EA * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Knowledge Graph in addition to Now LLM Service and Azure OpenAI. * Select your preferred large language model (LLM) provider for Now Assist platform. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy. See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&family=zurich&ft:locale=en-US) for more information. | [ ]