--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Knowledge Management release notes for upgrades from Xanadu to Zurich # Combined Knowledge Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Knowledge Management Release Notes for Upgrades from Xanadu to Zurich This consolidated guide provides ServiceNow customers with a comprehensive overview of the Knowledge Management enhancements, changes, and upgrade considerations from the Xanadu to Zurich releases. It aims to prepare you for a smooth upgrade by highlighting new features, important changes, activation details, and accessibility improvements across these release families. Show full answer Show less ## Key Features * **Now Assist Enhancements:** Introduced capability to generate knowledge articles from multiple cases or keywords, including multi-language article generation and context-aware editing via a context menu, improving content creation efficiency. * **Knowledge Management Dashboard Reporting:** Added a report for timely decision-making on articles expiring within 90 days to help with article lifecycle management. * **Customizable AI Prompts:** Admins can clone and customize KB generation skills with custom prompts for AI providers, allowing tailored article generation across knowledge bases. * **Visual Flow Designers:** Zurich replaces legacy workflow-based Knowledge Management processes with intuitive low-code visual flow designers, boosting operational efficiency. * **AI-Powered Search:** Enabled AI Search on the Knowledge Management Service Portal to deliver optimized, personalized search results for knowledge base articles. * **Advanced Plugin Features:** Default installation or activation option for advanced features such as article versioning, subscriptions, templates, and quality index to enhance knowledge base management. * **Improved User Experience:** Zurich introduces the Coral theme as the default with a dark mode option, and a responsive, enhanced Knowledge view page in the workspace for seamless multi-device access. * **Accessibility Improvements:** Integration of an accessibility checker in the TinyMCE editor toolbar helps authors identify and resolve accessibility issues during article creation. ## Important Changes * AI Search is now enabled on the Knowledge Management Service Portal to enhance search capabilities. * The Knowledge Management advanced plugin is installed by default for new customers and optional for existing ones, bringing several enhanced content management features. * The Coral theme, with brand-neutral illustrations and dark mode, is now standard for portals and mobile/web experiences with Next Experience or Core UI. * Knowledge article editing now includes improved formatting tools and accessibility checks to ensure content quality and compliance. ## Upgrade Considerations * Review and complete all pre- and post-upgrade tasks outlined for Zurich to ensure a smooth transition. * Knowledge Management remains active by default across all releases, simplifying activation during upgrades. * No features or functionalities were removed or deprecated between Xanadu and Zurich, minimizing disruption. * No additional browser or localization requirements were introduced, maintaining compatibility. ## Practical Outcomes for ServiceNow Customers * Faster, AI-assisted knowledge article creation from cases and multi-language support improves content relevance and speed. * Enhanced dashboard reporting and workflow modernization streamline knowledge lifecycle management and operational processes. * Improved portal themes and responsive design provide a consistent, accessible, and visually appealing user experience across devices. * Accessibility tools embedded in article editing help maintain compliance and improve content inclusivity. * Advanced plugin features empower customers to better manage article versions, subscriptions, templates, and quality metrics. Consolidated page of all release notes for Knowledge Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgemanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Knowledge Management. {#dfrn3-knowledgemanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [New report on Knowledge Management dashboard](https://www.servicenow.com/docs/access?context=km-overview-dash&family=xanadu&ft:locale=en-US) : Make timely decisions on articles expiring in the next 90 days through a report on the Knowledge Management dashboard and determine whether to retire or republish them. [Now Assist in Knowledge article generation from multiple cases](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-coreui&family=xanadu&ft:locale=en-US) : Quickly draft knowledge articles from your workspace or classic environment based on similar cases with Now Assist. Knowledge articles can be generated by selecting a list of similar cases or case numbers or even by searching keywords specific to a case. [Generate article with multi-language](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-using-multilanguage-support&family=xanadu&ft:locale=en-US) : Generate articles for an incident, case, or other supported task type in a language other than English by setting up language options for knowledge article generation in Now Assist. [Edit article with context menu](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-using-context-menu&family=xanadu&ft:locale=en-US) : Rewrite selected parts of a Knowledge article based on context by deploying the Now Assist context menu. | | Yokohama | [Configure skills with custom prompts for knowledge article templates](https://www.servicenow.com/docs/access?context=Now-assist-configure-custom-prompts-for-templates&family=yokohama&ft:locale=en-US) : As an admin, you can clone the KB generation skill, and update prompts for AI model providers. This helps the agent to use custom templates and custom prompts to generate Knowledge articles with Now Assist from single and multiple knowledge bases. | | Zurich | [\[Placeholder link text to key knowledge-flow\]](https://www.servicenow.com/docs/access?context=knowledge-flow&family=zurich&ft:locale=en-US) : Boost efficiency and simplify operations by replacing the existing Knowledge Management processes built on workflow with the latest and innovative, simple-to-use visual flow designers. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Knowledge Management features. {#dfrn3-knowledgemanagement-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Enable AI Search on the Knowledge Management Service Portal](https://www.servicenow.com/docs/access?context=knowledge-service-portal-searching&family=xanadu&ft:locale=en-US) : Displays AI-powered search results for a selected article through AI Search. [Default advanced plugin installation](https://www.servicenow.com/docs/access?context=activate-knowledge-advanced-plugin&family=xanadu&ft:locale=en-US) : Article versioning, article subscriptions, article templates, and an article quality index are available through the Knowledge Management advanced plugin, which is installed by default for new customers. If you are an existing customer, you have the option to activate it. | | Yokohama | [Editing functions for knowledge articles in the HTML editor](https://www.servicenow.com/docs/access?context=knowledge-html-editor&family=yokohama&ft:locale=en-US) : Identify and resolve accessibility related issues during Knowledge article generation through a new accessibility checker button in the TinyMCE toolbar. | | Zurich | [Preferences](https://www.servicenow.com/docs/access?context=set-up-preferences-next-experience&family=zurich&ft:locale=en-US) Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [\[Placeholder link text to key knowledge-article-view-page-workspace\]](https://www.servicenow.com/docs/access?context=knowledge-article-view-page-workspace&family=zurich&ft:locale=en-US) : Enjoy a better reading experience with the enhanced Knowledge view page in the workspace featuring improved article displays, and effortless access to essential resources. The new responsive design enables smooth navigation and effortless viewing on any device. It automatically adapts to different screen sizes and orientations. | [ ] ## Removed Between your current release family and Zurich, some Knowledge Management features or functionality were removed. {#dfrn3-knowledgemanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Knowledge Management features or functionality were deprecated. {#dfrn3-knowledgemanagement-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Knowledge Management. {#dfrn3-knowledgemanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Knowledge Management is a ServiceNow AI Platform feature that is active by default. | | Yokohama | Activation information : Knowledge Management is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Knowledge Management is a ServiceNow® feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Management, such as specific requirements or compliance levels. {#dfrn3-knowledgemanagement-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : Accessibility checker in the TinyMCE toolbar enables you to identify and resolve accessibility related issues when creating a Knowledge article. See [Accessibility checker in the toolbar](https://www.servicenow.com/docs/access?context=accessibility-checker&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Improve article formatting thanks to the knowledge article editor using the upgraded version of TinyMCE, which provides multiple enhancements such as Power Paste, Anchor, and Insert Accordion. * Enhance the creation and management of knowledge base through features in the Knowledge Management advanced plugin such as article versioning, article subscriptions, article templates, and an article quality index. * Get optimized, personalized, and relevant search results by using AI Search for Knowledge Base articles on the Knowledge Management Service Portal homepage. * Address concerns from related cases in a single article by using Now Assist in Knowledge Management to generate a knowledge base article from a selection of similar cases. * Select content in a knowledge article and shorten or elaborate it using the generative AI capabilities of Now Assist. See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | Yokohama Patch 6 * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Customize prompts for AI model providers to generate Knowledge articles with Now Assist. * Identify and resolve accessibility-related issues during Knowledge article generation through a new accessibility checker button in the TinyMCE toolbar. * Enhance the creation and management of knowledge base through features in the Knowledge Management advanced plugin such as article versioning, article subscriptions, article templates, and an article quality index. See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Experience seamless navigation and viewing experiences across various devices, with the incorporation of responsive design in the workspace that enables pages to adapt to different screen sizes and orientations. * Upgrade your Knowledge and article viewing experience with an enhanced view and access to key components on the workspace. * Enhance operational efficiency with migration from legacy Knowledge Management workflows to the latest low-code flow designers. See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=zurich&ft:locale=en-US) for more information. | [ ]