--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Lead Management release notes for upgrades from Xanadu to Zurich # Combined Lead Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} * Release version: Zurich * * Updated August 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Consolidated page of all release notes for Lead Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Lead Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Lead Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-leadmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Lead Management. {#dfrn3-leadmanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Create a lead](https://www.servicenow.com/docs/access?context=create-new-lead&family=xanadu&ft:locale=en-US) : Create and manage your leads for potential sales opportunities. [Needs analysis using lead workspace](https://www.servicenow.com/docs/access?context=lead-management-use-needs-analysis&family=xanadu&ft:locale=en-US) : Understand your lead's needs through questionnaires, and recommend and capture the product offering through lead line items. [Manage leads using Kanban view](https://www.servicenow.com/docs/access?context=lead-management-use-kanban-view&family=xanadu&ft:locale=en-US) : Quickly assess the status of your various leads by navigating and visualizing these leads across different stages with the help of a Kanban board that shows a card-based view of your leads. [Nurture leads and track lead activities](https://www.servicenow.com/docs/access?context=lead-management-use-emails-tab&family=xanadu&ft:locale=en-US) : Compose emails, create tasks, and schedule appointments to nurture leads by tracking the interest and need analyses of your leads. [Convert leads to opportunities](https://www.servicenow.com/docs/access?context=lead-management-use-convert-lead&family=xanadu&ft:locale=en-US) : Qualify leads by creating opportunities for new and existing contacts. | | Yokohama | [REST APIs for Lead Management](https://www.servicenow.com/docs/access?context=create-new-lead&family=yokohama&ft:locale=en-US) : REST APIs provide the following capabilities: * Integrate lead management with external applications and websites. * Create and modify leads and lead line items from applications like marketing automation systems. * Retrieve leads and lead line items from your ServiceNow instance. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Lead Management features. {#dfrn3-leadmanagement-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Lead Management features or functionality were removed. {#dfrn3-leadmanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Lead Management features or functionality were deprecated. {#dfrn3-leadmanagement-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Lead Management. {#dfrn3-leadmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Lead Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Install Lead Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Lead Management, such as specific requirements or compliance levels. {#dfrn3-leadmanagement-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Create leads on the ServiceNow AI Platform by capturing the interest of prospective customers through various channels, such as website forms, social media, or events. * Track the progress of your leads through different stages of the sales cycle. * Understand your lead's needs and requirements through questionnaires, and recommend and capture the product offerings through lead line items. * Visualize and navigate your leads by using a Kanban board that shows a card-based view of your leads and their stages. * Create and assign tasks, send emails, or schedule appointments with leads. * Qualify and convert leads to potential customer records and opportunities. See [Lead Management](https://www.servicenow.com/docs/access?context=lead-management&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * REST APIs enable seamless integration of lead management with external applications and provide other capabilities. * REST APIs enable customers to create, update, and retrieve leads and lead line items from the ServiceNow instance. See [Lead Management](https://www.servicenow.com/docs/access?context=lead-management&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]