Combined Legal Hold Notification release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 5 minutes to read
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    Summary of Combined Legal Hold Notification Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release note summary guides ServiceNow customers through the upgrade path for Legal Hold Notification from the Xanadu release family to Zurich. It highlights new features, changes, activation steps, and important considerations to ensure a smooth and compliant upgrade process. The document covers key Legal Hold Notification capabilities introduced and maintained across releases, enabling organizations to manage legal hold matters efficiently and reduce legal risks.

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    Key Features

    • Legal Hold Matter Management: Across Yokohama and Zurich releases, customers can manage legal hold matters by submitting, updating, tracking, and closing them through a streamlined, compliance-focused workflow.
    • Submitting Legal Hold Matter: Initiate data preservation by submitting a legal hold matter when a hold is issued.
    • Issuing Legal Hold Notices: Send notices to custodians to prompt timely data preservation, ensuring accountability and minimizing data loss risk.
    • Legal Hold Notice Acknowledgement: Record custodians’ acknowledgments to confirm their responsibility for data preservation.
    • Assigning New Custodians: Add newly identified custodians to existing legal holds to maintain comprehensive data coverage.
    • Acknowledgement Reminders: Send reminders to custodians who have not acknowledged notices, improving compliance.
    • Closing Legal Hold Matters: Close matters once holds are lifted to complete the preservation lifecycle and retain detailed records of preserved data.
    • Dark Theme Option (Zurich): The new Coral theme offers a dark mode for improved readability and reduced eye strain on web and mobile platforms.

    Changes, Removals, and Deprecations

    No changes, removals, or deprecations were noted for Legal Hold Notification features between Xanadu and Zurich releases, indicating stability in core capabilities throughout this upgrade path.

    Activation and Installation

    Legal Hold Notification can be installed by requesting the application from the ServiceNow Store for both Yokohama and Zurich releases. Customers should visit the ServiceNow Store website for app availability and request procedures. No activation changes were reported for the Xanadu or Zurich releases.

    Additional Requirements and Browser Support

    • No new additional requirements were introduced across the releases.
    • The application supports the latest stable versions of popular web browsers in Yokohama and Zurich, ensuring compatibility and optimal performance.

    Customer Benefits

    • Streamlined Legal Hold Workflow: Simplifies managing legal hold matters and custodians to ensure compliance and efficient data preservation.
    • Enhanced Custodian Engagement: Automated notifications and reminders improve acknowledgment rates and accountability.
    • Reduced Legal Risk: Controlled closure process and detailed preservation records help mitigate compliance and litigation risks.
    • Improved User Experience: The introduction of the dark theme enhances accessibility and comfort during use.

    Consolidated page of all release notes for Legal Hold Notification from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Legal Hold Notification release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Legal Hold Notification to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Legal Hold Notification.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Legal hold matter management
    Manage legal hold matters by submitting, updating, tracking, and closing them through a streamlined process that reduces effort and ensures organizational compliance.
    Submitting legal hold matter
    Submit a legal hold matter to initiate the data preservation process when a legal hold is issued.
    Issuing legal hold notice
    Issue a legal hold notice to custodians to initiate timely data preservation, ensure accountability, and reduce the risk of data loss.
    Legal hold notice acknowledgement
    Record custodian acknowledgments of legal hold notices to confirm their responsibility to preserve data and ensure accountability.
    Assign new custodians
    Assign newly identified custodians to existing legal hold matters to ensure comprehensive and up-to-date data preservation.
    Acknowledge reminders
    Send reminders to custodians who haven’t acknowledged legal hold notices to ensure accountability in data preservation.
    Closing legal hold matter
    Close a legal hold matter once the hold is lifted to complete the data preservation life cycle.

    Zurich
    Legal hold matter management
    Manage legal hold matters by submitting, updating, tracking, and closing them through a streamlined process that reduces effort and ensures organizational compliance.
    Submitting legal hold matter
    Submit a legal hold matter to initiate the data preservation process when a legal hold is issued.
    Issuing legal hold notice
    Issue a legal hold notice to custodians to initiate timely data preservation, ensure accountability, and reduce the risk of data loss.
    Legal hold notice acknowledgement
    Record custodian acknowledgments of legal hold notices to confirm their responsibility to preserve data and ensure accountability.
    Assign new custodians
    Assign newly identified custodians to existing legal hold matters to ensure comprehensive and up-to-date data preservation.
    Acknowledge reminders
    Send reminders to custodians who haven’t acknowledged legal hold notices to ensure accountability in data preservation.
    Closing legal hold matter
    Close a legal hold matter once the hold is lifted to complete the data preservation life cycle.

    Changes

    Between your current release family and Zurich, some changes were made to existing Legal Hold Notification features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Legal Hold Notification features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Legal Hold Notification features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Legal Hold Notification.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Install Legal Hold Notification by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Legal Hold Notification by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Legal Hold Notification we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Legal Hold Notification we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    The Legal Hold Notification application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see Browser support.

    Zurich

    The Legal Hold Notification application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see Browser support.

    Accessibility information

    Review details on accessibility information for Legal Hold Notification, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

    Localization information

    If there are specific localization considerations for Legal Hold Notification we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Legal Hold Notification we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    • Streamlined legal hold life cycle: Streamline the legal hold workflow by enabling you to create legal hold matters, assign custodians, issue notices, track acknowledgments, and ensure compliance throughout the process.
    • Enhance custodian engagement by sending them legal hold notifications and reminders to ensure timely acknowledgment and accountability throughout the legal hold process.
    • Reduce legal risk compliance with a controlled closure process. When the legal hold is officially closed, the Legal Hold Notification application stores detailed information about the preserved data.

    See Legal Hold Notification for more information.

    Zurich
    • Streamlined legal hold life cycle: Streamline the legal hold workflow by enabling you to create legal hold matters, assign custodians, issue notices, track acknowledgments, and ensure compliance throughout the process.
    • Enhance custodian engagement by sending them legal hold notifications and reminders to ensure timely acknowledgment and accountability throughout the legal hold process.
    • Reduce legal risk compliance with a controlled closure process. When the legal hold is officially closed, the Legal Hold Notification application stores detailed information about the preserved data.

    See Legal Hold Notification for more information.