--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Legal Hold Notification release notes for upgrades from Xanadu to Zurich # Combined Legal Hold Notification release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Legal Hold Notification Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document guides ServiceNow customers through the upgrade process for Legal Hold Notification from the Xanadu release family to Zurich. It highlights new features, changes, and important upgrade considerations to help ensure a smooth transition and continued compliance in legal hold management. Show full answer Show less ## Key Features * **Legal Hold Matter Management:** Customers can manage legal hold matters by submitting, updating, tracking, and closing them through an efficient, streamlined workflow that supports organizational compliance. * **Submitting Legal Hold Matters:** Initiate data preservation by submitting legal hold matters as soon as a legal hold is issued. * **Issuing Legal Hold Notices:** Send notices to custodians to activate timely data preservation and accountability. * **Legal Hold Notice Acknowledgement:** Record custodian acknowledgments to confirm their responsibility for preserving data. * **Assign New Custodians:** Add newly identified custodians to existing legal hold matters to maintain comprehensive data preservation. * **Acknowledge Reminders:** Send reminders to custodians who have not acknowledged notices, ensuring accountability. * **Closing Legal Hold Matters:** Complete the data preservation lifecycle by closing matters when holds are lifted. ## Key Changes * **Coral Theme:** Zurich introduces the Coral theme as the default for new portals and web/mobile experiences with Next Experience or Core UI enabled. This provides a refreshed, brand-neutral look with an optional dark theme to improve user experience and reduce eye strain. * **Browser Requirements:** The application supports the latest stable versions of popular web browsers, ensuring compatibility and performance. * **Accessibility Enhancements:** The dark theme option in Coral supports improved readability and reduced eye strain for users. ## Activation and Upgrade Considerations * Legal Hold Notification is available through the ServiceNow Store; customers should request installation from there. * Review and complete any pre- and post-upgrade tasks as outlined to ensure a successful upgrade. * No features were removed or deprecated between Xanadu and Zurich releases. * No additional requirements or localization changes were introduced in this upgrade. ## Benefits for ServiceNow Customers * **Streamlined Legal Hold Workflow:** Simplifies managing legal hold processes, reducing administrative effort and enhancing compliance. * **Improved Custodian Engagement:** Automated notifications and reminders help ensure timely acknowledgment and accountability. * **Reduced Legal Risk:** Controlled closure processes and detailed data preservation records help mitigate compliance risks. * **Enhanced User Experience:** The new Coral theme and dark mode support provide a modern, accessible interface for users across devices. Consolidated page of all release notes for Legal Hold Notification from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Legal Hold Notification release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Legal Hold Notification to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-legalholdnotification-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Legal Hold Notification. {#dfrn3-legalholdnotification-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Legal hold matter management](https://www.servicenow.com/docs/access?context=lg-hold-notif-landing-page&family=yokohama&ft:locale=en-US) : Manage legal hold matters by submitting, updating, tracking, and closing them through a streamlined process that reduces effort and ensures organizational compliance. [Submitting legal hold matter](https://www.servicenow.com/docs/access?context=submit-lg-hold-notif-matter&family=yokohama&ft:locale=en-US) : Submit a legal hold matter to initiate the data preservation process when a legal hold is issued. [Issuing legal hold notice](https://www.servicenow.com/docs/access?context=issue-lg-hold-notif-matter&family=yokohama&ft:locale=en-US) : Issue a legal hold notice to custodians to initiate timely data preservation, ensure accountability, and reduce the risk of data loss. [Legal hold notice acknowledgement](https://www.servicenow.com/docs/access?context=acknow-lg-hold-notif&family=yokohama&ft:locale=en-US) : Record custodian acknowledgments of legal hold notices to confirm their responsibility to preserve data and ensure accountability. [Assign new custodians](https://www.servicenow.com/docs/access?context=add-new-custodian-lg-hold-notif&family=yokohama&ft:locale=en-US) : Assign newly identified custodians to existing legal hold matters to ensure comprehensive and up-to-date data preservation. [Acknowledge reminders](https://www.servicenow.com/docs/access?context=send-reminder-for-acknowledgment&family=yokohama&ft:locale=en-US) : Send reminders to custodians who haven't acknowledged legal hold notices to ensure accountability in data preservation. [Closing legal hold matter](https://www.servicenow.com/docs/access?context=close-lg-hold-notif-matter&family=yokohama&ft:locale=en-US) : Close a legal hold matter once the hold is lifted to complete the data preservation life cycle. | | Zurich | [Legal hold matter management](https://www.servicenow.com/docs/access?context=lg-hold-notif-landing-page&family=zurich&ft:locale=en-US) : Manage legal hold matters by submitting, updating, tracking, and closing them through a streamlined process that reduces effort and ensures organizational compliance. [Submitting legal hold matter](https://www.servicenow.com/docs/access?context=submit-lg-hold-notif-matter&family=zurich&ft:locale=en-US) : Submit a legal hold matter to initiate the data preservation process when a legal hold is issued. [Issuing legal hold notice](https://www.servicenow.com/docs/access?context=issue-lg-hold-notif-matter&family=zurich&ft:locale=en-US) : Issue a legal hold notice to custodians to initiate timely data preservation, ensure accountability, and reduce the risk of data loss. [Legal hold notice acknowledgement](https://www.servicenow.com/docs/access?context=acknow-lg-hold-notif&family=zurich&ft:locale=en-US) : Record custodian acknowledgments of legal hold notices to confirm their responsibility to preserve data and ensure accountability. [Assign new custodians](https://www.servicenow.com/docs/access?context=add-new-custodian-lg-hold-notif&family=zurich&ft:locale=en-US) : Assign newly identified custodians to existing legal hold matters to ensure comprehensive and up-to-date data preservation. [Acknowledge reminders](https://www.servicenow.com/docs/access?context=send-reminder-for-acknowledgment&family=zurich&ft:locale=en-US) : Send reminders to custodians who haven't acknowledged legal hold notices to ensure accountability in data preservation. [Closing legal hold matter](https://www.servicenow.com/docs/access?context=close-lg-hold-notif-matter&family=zurich&ft:locale=en-US) : Close a legal hold matter once the hold is lifted to complete the data preservation life cycle. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Legal Hold Notification features. {#dfrn3-legalholdnotification-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Legal Hold Notification features or functionality were removed. {#dfrn3-legalholdnotification-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Legal Hold Notification features or functionality were deprecated. {#dfrn3-legalholdnotification-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Legal Hold Notification. {#dfrn3-legalholdnotification-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Legal Hold Notification by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Legal Hold Notification is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Legal Hold Notification by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Legal Hold Notification is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Legal Hold Notification we have noted them here. {#dfrn3-legalholdnotification-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Legal Hold Notification we have noted them here. {#dfrn3-legalholdnotification-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Browser requirements : The Legal Hold Notification application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=yokohama&ft:locale=en-US). | | Zurich | Browser requirements : The Legal Hold Notification application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=zurich&ft:locale=en-US). | [ ] ## Accessibility information Review details on accessibility information for Legal Hold Notification, such as specific requirements or compliance levels. {#dfrn3-legalholdnotification-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Legal Hold Notification we have noted them here. {#dfrn3-legalholdnotification-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Legal Hold Notification we have noted them here. {#dfrn3-legalholdnotification-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Streamlined legal hold life cycle: Streamline the legal hold workflow by enabling you to create legal hold matters, assign custodians, issue notices, track acknowledgments, and ensure compliance throughout the process. * Enhance custodian engagement by sending them legal hold notifications and reminders to ensure timely acknowledgment and accountability throughout the legal hold process. * Reduce legal risk compliance with a controlled closure process. When the legal hold is officially closed, the Legal Hold Notification application stores detailed information about the preserved data. See [Legal Hold Notification](https://www.servicenow.com/docs/access?context=lg-hold-notif-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Streamlined legal hold life cycle: Streamline the legal hold workflow by enabling you to create legal hold matters, assign custodians, issue notices, track acknowledgments, and ensure compliance throughout the process. * Enhance custodian engagement by sending them legal hold notifications and reminders to ensure timely acknowledgment and accountability throughout the legal hold process. * Reduce legal risk compliance with a controlled closure process. When the legal hold is officially closed, the Legal Hold Notification application stores detailed information about the preserved data. See [Legal Hold Notification](https://www.servicenow.com/docs/access?context=lg-hold-notif-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]