--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Listening Posts release notes for upgrades from Xanadu to Zurich # Combined Listening Posts release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Listening Posts Release Notes for Upgrades from Xanadu to Zurich This consolidated document provides ServiceNow customers with release notes for Listening Posts upgrades from the Xanadu release through to the Zurich release. It is designed to assist in upgrade preparation by summarizing feature updates, changes, deprecations, and other relevant information across the specified releases. Show full answer Show less ## Upgrade Preparation Before upgrading to the Zurich release, customers should review and complete any necessary pre- and post-upgrade tasks. This ensures a smooth transition and proper handling of Listening Posts functionality during the upgrade process. ## Feature Updates and Changes * **New Features:** No new Listening Posts features were introduced between the Xanadu and Zurich releases. * **Changes to Existing Features:** There were no changes to Listening Posts functionality during this upgrade path. * **Removed Features:** No Listening Posts features or functionalities were removed across these releases. ## Deprecation Notice Starting with the Zurich release, Listening Posts is being deprecated. It will be hidden and no longer available for activation. Customers should plan accordingly and refer to the official Deprecation Process documentation for detailed guidance on managing this change. ## Activation, Requirements, and Other Considerations * **Activation:** There are no updates related to Listening Posts activation in these releases. * **Additional Requirements:** No new or changed requirements have been introduced for Listening Posts. * **Browser Requirements:** No updates to browser compatibility or requirements. * **Accessibility and Localization:** No changes or special considerations were introduced. * **Highlights:** No specific highlights or notable considerations were noted for Listening Posts. ## Key Takeaways for ServiceNow Customers * Listening Posts functionality remains unchanged from Xanadu through Yokohama but is deprecated in Zurich. * Customers should prepare for the removal of Listening Posts activation availability starting with Zurich. * There are no new features or changes requiring configuration adjustments during this upgrade path. * Review the deprecation guidance to ensure your processes and integrations adapt accordingly. Consolidated page of all release notes for Listening Posts from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Listening Posts release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Listening Posts to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-listeningposts-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Listening Posts. {#dfrn3-listeningposts-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Listening Posts features. {#dfrn3-listeningposts-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Listening Posts features or functionality were removed. {#dfrn3-listeningposts-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Listening Posts features or functionality were deprecated. {#dfrn3-listeningposts-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Starting with the zurich release, Listening Posts is being deprecated. It will be hidden and no longer available for activation. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Listening Posts. {#dfrn3-listeningposts-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Listening Posts we have noted them here. {#dfrn3-listeningposts-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Listening Posts we have noted them here. {#dfrn3-listeningposts-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Listening Posts, such as specific requirements or compliance levels. {#dfrn3-listeningposts-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Listening Posts we have noted them here. {#dfrn3-listeningposts-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Listening Posts we have noted them here. {#dfrn3-listeningposts-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]