--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Manufacturing Commercial Operations release notes for upgrades from Xanadu to Zurich # Combined Manufacturing Commercial Operations release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Manufacturing Commercial Operations Release Notes for Upgrades from Xanadu to Zurich This consolidated document provides ServiceNow customers with a comprehensive view of the Manufacturing Commercial Operations (MCO) release notes spanning upgrades from the Xanadu through to the Zurich release. It highlights new features, necessary upgrade tasks, activation details, and important considerations to help you prepare and optimize your upgrade journey. Show full answer Show less ## Key Features * **Order Exceptions and Dispute Management (Xanadu)**: Automates order exception handling by consolidating change requests into cases with multiple case lines. It enhances visibility, traceability, and task management for order exceptions. * **Sales Contract Automation (Xanadu)**: Streamlines contract creation from customer-approved quotes by integrating with Contract Management Pro, improving data accuracy and dispute resolution. * **User Roles and Dealer Framework (Yokohama)**: Defines responsibilities and supports management of daily dealer activities with real-time data insights. Note that initial releases include data models but not playbooks. * **Sales Promotion Framework (Yokohama)**: Enables OEMs to publish promotions and dealers to file claims post-sale, with bulk import functionality available via customization on existing portals. * **Multi-Line Item Case Tracking (Yokohama)**: Supports tracking multiple line items within a single case on the Business Portal, enhancing request management. * **Catalog Item Copying (Yokohama)**: Simplifies Remote Catalog management by allowing copying of Service Catalog items into the Remote Catalog via Service Exchange, reducing manual duplication. * **Sales CRM Self-Service Portal (Yokohama)**: Enables B2B customers to configure products and place orders directly, improving customer experience and order processing efficiency. * **Recall Campaign Management (Zurich)**: Introduces capabilities to create and manage recall campaigns, including phased launches and targeted dealer notifications. * **Claims Management (Zurich)**: Facilitates repair claims under warranty and sales promotion claims to streamline collaboration with dealers. * **Pre-Authorization Requests (Zurich)**: Allows submission of requests to verify coverage of parts, fees, or repairs under warranty or service contracts. * **Quality Issue Management (Zurich)**: Supports creation of non-conformance and quality investigation cases for capturing quality problems and coordinating stakeholder collaboration. * **Service Exchange Enhancements (Xanadu \& Yokohama)**: Enables seamless connections between manufacturers, customers, suppliers, and partners without custom integrations. Facilitates feature adoption, data synchronization, entitlement compatibility assessments, and process automation. * **Email Interaction Transformation (Yokohama)**: Converts emails into interactions rather than cases to improve communication handling. * **Dark Theme Accessibility Option (Zurich)**: Provides a dark theme for web and mobile experiences to reduce eye strain and improve readability. ## Upgrade Considerations * **Pre- and Post-Upgrade Tasks:** Customers should review and complete recommended tasks before and after upgrading to Zurich to ensure a smooth transition. * **Activation:** Manufacturing Commercial Operations must be installed by requesting it from the ServiceNow Store. Detailed configuration guidance is available to assist with installation. * **Browser Requirements:** ServiceNow Workspace does not support mobile devices, Internet Explorer, or legacy Microsoft Edge. Supported browsers include Microsoft Edge (Chromium) and others as specified in ServiceNow documentation. ## Changes, Removals, and Deprecations No updates, removals, or deprecations affecting Manufacturing Commercial Operations were reported between Xanadu and Zurich releases. Consolidated page of all release notes for Manufacturing Commercial Operations from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Manufacturing Commercial Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Manufacturing Commercial Operations to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-manufacturingcommercialoperations-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Manufacturing Commercial Operations. {#dfrn3-manufacturingcommercialoperations-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Automate the order exceptions management process with Manufacturing Commercial Operations Exception and Dispute Management](https://www.servicenow.com/docs/access?context=manufacturing-edm-exploring&family=xanadu&ft:locale=en-US) : Streamline operational tasks by using the order exceptions case type. Enable greater visibility and traceability into cases and order exceptions by capturing all the change requests for orders and order line items in a consolidated case with case lines. Manage and track the progress by creating case tasks for other team members or assign case lines to other agents. [Create a sales contract from customer-approved quotes with integration with CM Pro](https://www.servicenow.com/docs/access?context=manufacturing-cso-exploring&family=xanadu&ft:locale=en-US) : Automate the process of creating contracts from customer-approved quotes, improve data accuracy, and streamline dispute resolution by allocating responsibilities between parties. | | Yokohama | [Manufacturing Commercial Operations users](https://www.servicenow.com/docs/access?context=manufacturing-explore&family=yokohama&ft:locale=en-US) : User roles provide the information on the users and their responsibilities. [Dealer](https://www.servicenow.com/docs/access?context=dealer-data-model-overview&family=yokohama&ft:locale=en-US) : The dealer framework helps you manage the day-to-day business activities and monitor the real-time data insight. Note: Q2 release includes only the data model and not the playbook. [Sales Promotion data model](https://www.servicenow.com/docs/access?context=sales-promotion-campaign-claims&family=yokohama&ft:locale=en-US) : The sales promotion framework helps the OEM to publish the promotions and the dealers to raise the claims against these promotions after the product sales transaction is completed. Note: Q2 release includes only the data model and not the playbook. The sales promotion supports bulk import functionality. To enable bulk import, you must customize it on existing CSM or Business Location Service Portal (BLSP) portals. [Install Manufacturing Commercial Operations plugin](https://www.servicenow.com/docs/access?context=manufacturing-commercial-operations-plugins&family=yokohama&ft:locale=en-US) : List of all the plugins that are installed with Manufacturing Commercial Operations plugin. [Support multiple line items on a case to track requests on the Business Portal​](https://www.servicenow.com/docs/access?context=manufacturing-using&family=yokohama&ft:locale=en-US) : Capture and track requests for multiple items on the Business Portal.​ Case line items, case tasks, and case line tasks all appear on the case page​. [Enable copy of catalog items from Service Catalog to Remote Catalog in Service Exchange](https://www.servicenow.com/docs/access?context=mco-using-servicebridge-manufacturers&family=yokohama&ft:locale=en-US) : Eliminate duplication effort in Remote Catalog creation and maintenance​, by enabling the copying of standard portal catalog items. This process eliminates the need to manually recreate Service Catalog items in the Service Exchange Remote Catalog. [View products from the catalog and place orders directly through the Sales CRM self-service portal](https://www.servicenow.com/docs/access?context=mco-som-using&family=yokohama&ft:locale=en-US) : Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement portal​.​ | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Manufacturing Commercial Operations features. {#dfrn3-manufacturingcommercialoperations-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Manufacturing Commercial Operations features or functionality were removed. {#dfrn3-manufacturingcommercialoperations-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Manufacturing Commercial Operations features or functionality were deprecated. {#dfrn3-manufacturingcommercialoperations-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Manufacturing Commercial Operations. {#dfrn3-manufacturingcommercialoperations-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see [Configuring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=configuring-manufacturing-foundation&family=xanadu&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see [Configuring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=configuring-manufacturing-foundation&family=yokohama&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Browser requirements : ServiceNow workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=zurich&ft:locale=en-US). | [ ] ## Accessibility information Review details on accessibility information for Manufacturing Commercial Operations, such as specific requirements or compliance levels. {#dfrn3-manufacturingcommercialoperations-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Capture change requests for orders and order line items with Order Exceptions Case Management for Manufacturing Commercial Operations. Manage and track the progress by creating case tasks for other team members or assign case lines to other agents effectively. * Enable manufacturers, customers, suppliers, channels, and partners to connect and track services directly between instances without configuring and maintaining custom integrations. Service Exchange for Manufacturing Commercial Operations was enhanced and updated in the Xanadu release. * Enable Service Exchange for Manufacturing Commercial Operations to help with the following tasks: * Enables manufacturers to adopt new features, publish product offerings, and provide uninterrupted service to their customers who haven't upgraded. * Assesses entitlements for compatibility before synchronizing them to customers, suppliers, channels, and partners. * Supports automated synchronization of configuration data between manufacturers and customer instances. Enables customers, suppliers, channels, and partners to run specific processes before synchronizing tasks with their manufacturers. See [Exploring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=manufacturing-explore&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Enable manufacturers, customers, suppliers, channels, and partners to connect and track services directly between instances without configuring and maintaining custom integrations. * Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement feature. * Transform emails into interactions rather than cases with email interactions. * Enable the dealer and sales promotion framework and its user role and responsibilities. * Configure the Manufacturing Commercial Operations plugins. See [Exploring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=manufacturing-explore&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Create recall campaigns and claims to manage recall campaigns and streamline collaboration with dealers to resolve claims. * Create repair claims to streamline collaboration with dealers to submit and resolve claims for repairs performed under warranty. * Create sales promotions and claims to manage sales promotion campaigns and to streamline collaboration with dealers to resolve claims. * Create phases and sub phases in the recall campaign to enable the manager to launch it for selected assets, and notify the targeted dealers. * Submit pre-authorization requests to confirm whether certain parts, fees, or repairs are covered under a warranty or service contract. * Create non-conformance (NC) and quality investigation (QI) cases to capture quality problems, coordinate investigations, and collaborate with stakeholders throughout resolution. See [Explore](https://www.servicenow.com/docs/access?context=manufacturing-explore&family=zurich&ft:locale=en-US) for more information. | [ ]