Combined Mastercard Spoke release notes for upgrades from Xanadu to Zurich

zurich Combined Product Files

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zurich Combined Product Files

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Combined Mastercard Spoke release notes for upgrades from Xanadu to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Mastercard Spoke Release Notes for Upgrades from Xanadu to Zurich

This consolidated release notes document covers updates to the Mastercard Spoke integration from the Xanadu release through to Zurich. It helps ServiceNow customers understand new features, changes, and activation information required for upgrading Mastercard Spoke, enabling efficient management of Mastercard dispute workflows within ServiceNow.

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There were no updates in the Xanadu or Zurich releases themselves, but significant new features were introduced in the Yokohama release.

Key Features

Mastercom Extended Mastercard Spoke Actions (Yokohama): A comprehensive set of actions was added to support detailed dispute management, including attaching and checking documents by case or claim ID, creating various case types (chargeback reversal, pre-arbitration/arbitration, compliance), dispute initiation, claim and case lookups, report creation, and document processing. These enable automation of Mastercard dispute processes.
Pre-arbitration and Arbitration Case Filing (Zurich): Dispute agents can now create and escalate pre-arbitration cases or directly file arbitration cases using new Mastercard Spoke actions, streamlining dispute resolution workflows.
Mastercom Case Filing and Chargeback Management Actions: New actions support creating cases, looking up case documents and statuses, managing chargeback documents, and conducting health checks of the API suite, enhancing operational visibility and control.
Integration with Mastercard APIs: The spoke leverages Mastercom API Suite and Mastercom Extended APIs to manage card disputes, including cleared Single Message System transactions, enabling real-time data exchange and embedded Mastercard dispute lifecycle workflows.

Activation and Implementation

Mastercard Spoke can be installed via the ServiceNow Store starting from Yokohama release. Customers should request the app through the store to begin using it.
The predefined Mastercom Extended spoke reduces development effort and accelerates deployment, helping customers realize faster time to value by embedding Mastercard dispute management capabilities directly into ServiceNow.

Changes, Removals, and Deprecations

No changes, removals, or deprecations were noted across the releases from Xanadu to Zurich, indicating stable and consistent functionality throughout the upgrade path.

Additional Notes

No new browser or accessibility requirements were introduced.
Localization and highlight considerations remain unchanged.

What to Expect

By upgrading Mastercard Spoke to Zurich, ServiceNow customers can expect enhanced dispute management capabilities with embedded Mastercard workflows, improved automation via extensive new actions, and streamlined case filing processes. This upgrade supports dispute agents with real-time access to transaction and case data, expedites dispute resolution, and simplifies integration with Mastercard’s APIs, all within the ServiceNow platform.

Consolidated page of all release notes for Mastercard Spoke from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Mastercard Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Mastercard Spoke to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Mastercard Spoke.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

Mastercard Spoke actions

The following Mastercard Spoke actions were built for Mastercom Extended:

Attach Document by Case ID - Extended
Attach Documents by Claim ID and Event ID - Extended
Check Document Details - Extended
Create a Report - Extended
Create Chargeback Reversal - Extended
Create Claim - Extended
Create Pre-Arbitration/Arbitration Case - Extended
Create Pre-Compliance/Compliance Case - Extended
Initiate a Dispute by Claim ID - Extended
Look up Case Details by ID - Extended
Look up Claim Details by ID Request Builder - Extended
Look up Claim Details by ID Response Parser - Extended
Look up Claim Details Request Builder - Extended
Look up Claim Details Response Parser - Extended
Look up Claims in a Queue by ID Stream - Extended
Look up Completed Report - Extended
Look up Processed Documents by Case ID Request Builder - Extended
Look up Processed Documents by Case ID Response Parser - Extended
Look up Processed Documents by Document Completed ID Request Builder - Extended
Look up Processed Documents by Document Completed ID Response Parser - Extended
Look up Queue by ID - Extended
Look up Queues Stream - Extended
Look up Report Fields - Extended
Look up Report Fields Stream - Extended
Look up Report Status - Extended
Look up Reports Stream - Extended
Look up Statuses for Documents Associated with Cases - Extended
Look up Transactions Request Builder - Extended
Look up Transactions Response Parser - Extended
Update Pre-Arbitration/Arbitration Case - Extended
Update Pre-Compliance/Compliance Case - Extended
Update Representment by Claim ID and Event ID - Extended
Upload Documents - Extended

Zurich

Pre-arbitration and arbitration case filing

Dispute agents (issuers) can create pre-arbitration cases and escalate them to arbitration, or directly create arbitration cases by skipping pre-arbitration, using the new Mastercard spoke actions.

New Mastercard Spoke actions include:

Table 1. Mastercard Spoke
Category	Spoke actions
Mastercom Case Filing Management	Create Case Request Builder Create Case Response Parser Look up Case Documents Request Builder Look up Case Documents Response Parser Look up Cases Status Take Action on Case Look up List of Claims
Mastercom Chargeback Management	Look up Chargeback Documents Request Builder Look up Chargeback Documents Response Parser
Health Check	Look up API Suite Health

Changes

Between your current release family and Zurich, some changes were made to existing Mastercard Spoke features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Mastercard Spoke features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Mastercard Spoke features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Mastercard Spoke.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Install Mastercard Spoke by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Mastercard Spoke we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Mastercard Spoke we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Mastercard Spoke, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich

Localization information

If there are specific localization considerations for Mastercard Spoke we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Mastercard Spoke we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Use the Mastercard Spoke to manage card disputes using the Mastercom API Suite and Mastercom Extended APIs. Leverage Mastercard Spoke actions to manage disputes for cleared Single Message System original transactions with Mastercom Extended. See Mastercard Spoke for more information.
Zurich	File pre-arbitration and arbitration cases directly through Mastercard’s API. Handle tasks such as searching transactions, creating claims, and processing chargebacks, pre-arbitration, and arbitration case filings efficiently. Enable dispute agents with real-time data exchange and embedded Mastercard dispute life cycle workflows. Accelerate time to value with a predefined Mastercom Extended spoke that reduces development effort and speeds up deployment. See Mastercard Spoke for more information.