--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Mastercard Spoke release notes for upgrades from Xanadu to Zurich # Combined Mastercard Spoke release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Mastercard Spoke Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document assists ServiceNow customers in upgrading Mastercard Spoke from versions Xanadu through Yokohama to Zurich. It highlights new features, changes, and important upgrade-related tasks to prepare for and implement the Zurich release effectively. Show full answer Show less ## Key Features * **Yokohama Release:** Introduced multiple Mastercard Spoke actions supporting Mastercom Extended APIs that enable comprehensive dispute management functions, such as attaching documents by case or claim ID, creating reports and cases, initiating disputes, and looking up detailed claim and case information. * **Zurich Release:** Added capabilities for filing pre-arbitration and arbitration cases directly through Mastercard's API, allowing dispute agents to escalate cases efficiently or bypass pre-arbitration when needed. * **New Mastercard Spoke Actions in Zurich:** Include actions for case filing management (e.g., creating cases, looking up case documents, taking case actions) and chargeback management, improving workflow automation and dispute lifecycle integration. * **User Experience Enhancements:** Zurich introduces the Coral theme as the default for new portals and mobile apps with Next Experience or Core UI enabled, featuring brand-neutral illustrations and a dark theme option to enhance usability and accessibility. ## Upgrade and Activation Guidance * Review and complete all pre- and post-upgrade tasks before moving to Zurich. * Mastercard Spoke is available for installation and activation through the ServiceNow Store. Customers should request installation via the ServiceNow Store to access the latest version and updates. ## Changes, Removals, and Deprecations * No removals or deprecations of Mastercard Spoke features were noted between Xanadu and Zurich. * No changes were introduced in earlier releases (Xanadu, Yokohama) aside from the new features listed. ## Additional Information * **Accessibility:** The new dark theme option supports visual comfort and readability for users. * **Localization and Browser Requirements:** No changes or specific considerations were introduced in these areas for the Zurich release. * **Highlight Notes:** Yokohama enables management of card disputes using Mastercom API Suite and Extended APIs for cleared Single Message System original transactions; Zurich accelerates dispute processing and data exchange with embedded workflows. ## Practical Benefits for ServiceNow Customers Upgrading to Zurich empowers ServiceNow customers to streamline and automate Mastercard dispute management workflows with enhanced API actions and case filing capabilities. The improved user interface with Coral theme and dark mode enhances user experience, while pre-built spoke actions reduce development effort and speed deployment. Customers can expect faster, more efficient handling of chargebacks, disputes, and arbitration cases, improving operational efficiency and dispute resolution timelines. Consolidated page of all release notes for Mastercard Spoke from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Mastercard Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Mastercard Spoke to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-mastercardspoke-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Mastercard Spoke. {#dfrn3-mastercardspoke-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Mastercard Spoke actions](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=yokohama&ft:locale=en-US) : The following Mastercard Spoke actions were built for Mastercom Extended: * Attach Document by Case ID - Extended * Attach Documents by Claim ID and Event ID - Extended * Check Document Details - Extended * Create a Report - Extended * Create Chargeback Reversal - Extended * Create Claim - Extended * Create Pre-Arbitration/Arbitration Case - Extended * Create Pre-Compliance/Compliance Case - Extended * Initiate a Dispute by Claim ID - Extended * Look up Case Details by ID - Extended * Look up Claim Details by ID Request Builder - Extended * Look up Claim Details by ID Response Parser - Extended * Look up Claim Details Request Builder - Extended * Look up Claim Details Response Parser - Extended * Look up Claims in a Queue by ID Stream - Extended * Look up Completed Report - Extended * Look up Processed Documents by Case ID Request Builder - Extended * Look up Processed Documents by Case ID Response Parser - Extended * Look up Processed Documents by Document Completed ID Request Builder - Extended * Look up Processed Documents by Document Completed ID Response Parser - Extended * Look up Queue by ID - Extended * Look up Queues Stream - Extended * Look up Report Fields - Extended * Look up Report Fields Stream - Extended * Look up Report Status - Extended * Look up Reports Stream - Extended * Look up Statuses for Documents Associated with Cases - Extended * Look up Transactions Request Builder - Extended * Look up Transactions Response Parser - Extended * Update Pre-Arbitration/Arbitration Case - Extended * Update Pre-Compliance/Compliance Case - Extended * Update Representment by Claim ID and Event ID - Extended * Upload Documents - Extended | | Zurich | [Pre-arbitration and arbitration case filing](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) : Dispute agents (issuers) can create pre-arbitration cases and escalate them to arbitration, or directly create arbitration cases by skipping pre-arbitration, using the new Mastercard spoke actions. New Mastercard Spoke actions include:{#dfrn3-mastercardspoke-summary__entry__18} | Category | Spoke actions | |-|-| | Mastercom Case Filing Management | * Create Case Request Builder * Create Case Response Parser * Look up Case Documents Request Builder * Look up Case Documents Response Parser * Look up Cases Status * Take Action on Case * Look up List of Claims | | Mastercom Chargeback Management | * Look up Chargeback Documents Request Builder * Look up Chargeback Documents Response Parser | | Health Check | Look up API Suite Health | [Table 1. Mastercard Spoke] | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Mastercard Spoke features. {#dfrn3-mastercardspoke-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Mastercard Spoke features or functionality were removed. {#dfrn3-mastercardspoke-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Mastercard Spoke features or functionality were deprecated. {#dfrn3-mastercardspoke-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Mastercard Spoke. {#dfrn3-mastercardspoke-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Mastercard Spoke by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Important: Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Mastercard Spoke, such as specific requirements or compliance levels. {#dfrn3-mastercardspoke-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__90} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Use the Mastercard Spoke to manage card disputes using the Mastercom API Suite and Mastercom Extended APIs. * Leverage Mastercard Spoke actions to manage disputes for cleared Single Message System original transactions with Mastercom Extended. See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * File pre-arbitration and arbitration cases directly through Mastercard's API. * Handle tasks such as searching transactions, creating claims, and processing chargebacks, pre-arbitration, and arbitration case filings efficiently. * Enable dispute agents with real-time data exchange and embedded Mastercard dispute life cycle workflows. * Accelerate time to value with a predefined Mastercom Extended spoke that reduces development effort and speeds up deployment. See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) for more information. | [ ]