--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Mentoring release notes for upgrades from Xanadu to Zurich # Combined Mentoring release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Mentoring Release Notes for Upgrades from Xanadu to Zurich This consolidated guide summarizes the key updates, new features, changes, and important upgrade information for the ServiceNow Mentoring application from the Xanadu through Zurich releases. It is designed to help ServiceNow customers prepare effectively for upgrading Mentoring, understand new capabilities, and manage configuration changes across these releases. Show full answer Show less ## Key Features * **Yokohama Release:** * **Snapshot of Preferences:** Capture and store all overlapping mentoring preferences at the time a mentor accepts a relationship, ensuring accurate matching data. * **Mentor Match Insights:** Both mentees and mentors can view suggested matches based on their enrolled preferences or skills, enhancing the matching process. * **Zurich Release:** * **Multiple Mentoring Programs:** Mentor administrators can now configure and run multiple mentoring programs simultaneously. Admins can set employee eligibility criteria, while employees can browse, enroll, edit preferences, search mentors, and send connection requests within available programs. ## Key Changes * **Yokohama Release:** * **Sharing Mentor Info with Managers:** A new checkbox in the mentee preferences form allows sharing mentor names and key dates with managers to assist in validating mentees' skill development. * **Zurich Release:** * Introduced configuration requirements for making mentoring programs visible in the app, including short and long descriptions and employee criteria settings. ## Activation and Installation * **Yokohama Release:** Mentoring is installed through activation of the Employee Connections plugin, which is part of Talent Development Core. * **Zurich Release:** Mentoring must be installed by requesting it from the ServiceNow Store. Customers can view available apps and submit requests via the Store website. ## Additional Notes * No updates were made to Mentoring features in the Xanadu release or removals/deprecations across these releases. * There are no reported changes to browser requirements, accessibility, localization, or additional system requirements from Xanadu through Zurich. * Highlighted features include an auto-close functionality for mentoring relationships after a configured grace period and skill derivation based on mentoring relationship snapshots introduced in Yokohama. This information allows ServiceNow customers to understand the evolution of Mentoring capabilities, prepare for smooth upgrades, and leverage new multi-program administration and enhanced matching features to improve mentoring outcomes within their organizations. Consolidated page of all release notes for Mentoring from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Mentoring release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Mentoring to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-mentoring-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Mentoring. {#dfrn3-mentoring-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Snapshot of preferences](https://www.servicenow.com/docs/access?context=edit-mentee-preferences&family=yokohama&ft:locale=en-US) : Store a Mentoring snapshot of all overlapping preferences at the time of relationship acceptance by the mentor. [Mentor match insights](https://www.servicenow.com/docs/access?context=view-match-insights&family=yokohama&ft:locale=en-US) : Mentees and Mentors can view suggested matches based on their enrolled preferences or skills. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Mentoring features. {#dfrn3-mentoring-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Share mentor names and key dates with my manager check box](https://www.servicenow.com/docs/access?context=edit-mentee-preferences&family=yokohama&ft:locale=en-US) : A new Share mentor names and key dates with my manager check box is introduced in the mentee preferences form. Selecting this check box shares information with your manager and helps them validate your skill levels. | | Zurich | [Create a Mentoring program](https://www.servicenow.com/docs/access?context=create-mentoring-pgm&family=zurich&ft:locale=en-US) : The multiple mentoring program enables mentor admins to configure multiple programs that can run at the same time. It enables admins to restrict access based on employee criteria. The multiple mentoring program enables employees to choose and enroll in available mentoring programs, edit their preferences, search for mentors, and send connection requests. To make a program visible in the Mentoring app, admins need to configure programs with the following information: * Short description * Long description * Employee criteria | [ ] ## Removed Between your current release family and Zurich, some Mentoring features or functionality were removed. {#dfrn3-mentoring-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Mentoring features or functionality were deprecated. {#dfrn3-mentoring-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Mentoring. {#dfrn3-mentoring-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Mentoring can be installed with the activation of the Employee Connections plugin, which is part of Talent Development Core. For more information, see [Talent Development Core](https://www.servicenow.com/docs/access?context=egd-landing-page&family=yokohama&ft:locale=en-US). Important: Mentoring is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Mentoring by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Mentoring is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Mentoring we have noted them here. {#dfrn3-mentoring-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Mentoring we have noted them here. {#dfrn3-mentoring-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Mentoring, such as specific requirements or compliance levels. {#dfrn3-mentoring-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Mentoring we have noted them here. {#dfrn3-mentoring-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Mentoring we have noted them here. {#dfrn3-mentoring-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Auto-close mentoring relationship a certain number of days after the due-date. Configure the number of days followed by a grace period to allow any final interactions before auto-closure. * Store a Mentoring snapshot of all overlapping preferences at the time of the relationship acceptance by the mentor. Derive skills tagged to Mentoring Relationships based on the snapshot. * As a mentee, view Match Insights with a particular Mentor to understand how well they are matched before choosing the Mentor. * As a mentee, share mentoring preferences and timeline information with your manager that help in the validation of your skills. See [Mentoring](https://www.servicenow.com/docs/access?context=mentoring-egd-overview&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Enable Mentoring to configure multiple mentoring programs. | [ ]