Combined Notifications release notes for upgrades from Xanadu to Zurich

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Notifications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Notifications to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Notifications.


Release	Release notes
Xanadu	Sensitive data redaction Redact sensitive data for inbound emails. International characters support Support added for International characters in the email addresses.
Yokohama	Email notifications dashboard Use the new notifications dashboard with key metrics. This dashboard is available to administrators by default. You can configure this dashboard to enable access to other users.
Zurich	Email diagnostics dashboard With email diagnostics you can track bounce management, email delivery metrics, email sender, and reader jobs health. Email agentic workflow With email agentic workflow you can intelligently handle new email agentic workflows by identifying intent, executing actions, & drafting appropriate email responses.

Changes

Between your current release family and Zurich, some changes were made to existing Notifications features.


Release	Release notes
Xanadu	New search and category filter in notification preferences Notification preferences now include the ability to search within custom notifications and filter by category in system notifications. Email unsubscribe Unsubscribe from emails using the unsubscribe capability in the email header. Language preferences Honor sys_user language preferences set by users for email translations.
Yokohama	Advanced filters in notification preferences Use notifications filters for categories, delivery channels, active or inactive notifications, subscriptions, and digest enabled notifications. Support for assignment group Send provider notifications for assignment groups and to users that are part of groups stored in sys_user_group table. Advanced condition for provider framework Use an advanced condition to send a notification that is based on the current email record, changing field values, or system properties. Mandatory notifications for provider framework Make critical notifications mandatory for the provider framework. Email bounce Prevent resending bounced emails to the addresses that are known to generate bounces.
Zurich	Email digest for multiple target records The email digest now supports both single or multiple target records within a set time interval. Notification preferences Enables admins to control the list of notifications displayed for users under the advanced notification preferences.

Removed

Between your current release family and Zurich, some Notifications features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Notifications features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Notifications.


Release	Release notes
Xanadu	Notifications is a ServiceNow AI Platform feature that is active by default.
Yokohama	Notifications is a ServiceNow AI Platform feature that is active by default.
Zurich	Notifications is a ServiceNow AI Platform feature that is active by default. Install Email agentic workflow by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Notifications we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Notifications we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Notifications, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	Screen reader support has been extended to the aria labels in the notification preferences and the advanced preferences. The support provides an explanation for button actions, such as the toggle button.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Notifications we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Notifications we have noted them here.


Release	Release notes
Xanadu	Redact sensitive data from customer-initiated inbound emails. Support for international characters in the email addresses. Filter by category in system notifications and search for custom notifications. Optimize SMTP sender job to enhance outbound email delivery. Modify email retry logic for a better delivery experience according to RFC 5321. See Notifications for more information.
Yokohama	Use the new email notifications dashboard with key metrics. Use filter notifications that are based on categories, delivery channels, subscriptions, and digests for notification preferences. Use the enhanced assignment group, advanced condition, and mandatory notifications for a provider framework. Use the standard forms for custom notification preferences and delivery channels. See Notifications for more information.
Zurich	Use email diagnostics dashboard to monitor email delivery metrics, track bounce management, and overall health associated with email sender and reader jobs. Control the preferences page to display relevant notifications. Support multiple target records for email digest. Use the standard forms for system notification preference. Handle incoming email requests intelligently with the new email agentic workflow by identifying intent, executing actions, and drafting appropriate email responses. See Notifications for more information.