--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Notifications release notes for upgrades from Xanadu to Zurich # Combined Notifications release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Notifications Release Notes for Upgrades from Xanadu to Zurich This consolidated guide provides ServiceNow customers with a comprehensive overview of the Notifications feature updates, changes, and important upgrade information spanning from the Xanadu release through to Zurich. It is designed to assist administrators in preparing for and executing their upgrade processes smoothly, highlighting new capabilities, modifications to existing functionality, and activation details relevant to Notifications in the ServiceNow platform. Show full answer Show less ## Important Upgrade Information * **Pre- and Post-Upgrade Tasks:** Review and complete necessary tasks before and after upgrading to Zurich to ensure optimal operation. * **Activation:** Notifications remains an AI Platform feature active by default across all releases from Xanadu through Zurich. * **Email Agentic Workflow Installation:** Available starting with Zurich; can be installed by requesting it from the ServiceNow Store. ## New Features * **Xanadu:** Introduction of sensitive data redaction for inbound emails to safeguard privacy, and support for international characters in email addresses. * **Yokohama:** Launch of the Email Notifications Dashboard providing key metrics to administrators, with configurable access for additional users. * **Zurich:** * Email Agentic Workflow enables intelligent processing of incoming emails by identifying intent, executing actions, and drafting responses automatically. * Email Diagnostics Dashboard offers monitoring of bounce management, delivery metrics, and health of sender and reader jobs. ## Changes to Existing Features * **Xanadu Enhancements:** * Notification preferences now support search within custom notifications and category filtering for system notifications. * Email unsubscribe functionality added via email header. * Language preferences honor user sysuser language settings for email translations. * **Yokohama Improvements:** * Advanced filtering options for notification preferences including categories, delivery channels, active status, subscriptions, and digest settings. * Standardized forms introduced for custom notification preferences and delivery channels. * Expanded provider framework with support for assignment groups and advanced conditions. * Mandatory notification support enhanced for the provider framework. * Email bounce logic updated to prevent resending to addresses that generate bounces. * **Zurich Updates:** * The Coral theme is now default for new portals and experiences, offering a refreshed, brand-neutral design with optional dark mode. * Allow Digest checkbox is now dynamic, including digest type configuration. * Email digests support multiple target records within a set time interval. * Administrators can control notification preferences visibility for users via advanced preferences. ## Removed and Deprecated Features No features or functionalities related to Notifications were removed or deprecated between Xanadu and Zurich releases. ## Additional Information * **Browser Requirements:** No changes across releases. * **Accessibility:** Xanadu extended screen reader support with improved aria labels for notification preference controls. * **Localization:** No updates impacting localization. ## Practical Implications for ServiceNow Customers Upgrading to Zurich brings enhanced email handling capabilities, improved dashboards for monitoring and diagnostics, and more granular control over notification preferences and delivery channels. Customers can leverage the email agentic workflow to automate email responses intelligently and utilize the new Coral theme for a modern user interface. Advanced filtering and standardized forms improve the management and customization of notifications, while bounce management enhancements help maintain email deliverability. Activation remains straightforward, with Notifications active by default, and new features like the email agentic workflow easily installable via the ServiceNow Store. Consolidated page of all release notes for Notifications from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Notifications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Notifications to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-notifications-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Notifications. {#dfrn3-notifications-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Sensitive data redaction](https://www.servicenow.com/docs/access?context=sensitive-data-redaction&family=xanadu&ft:locale=en-US) : Redact sensitive data for inbound emails. [International characters support](https://www.servicenow.com/docs/access?context=int-characters-email&family=xanadu&ft:locale=en-US) : Support added for International characters in the email addresses. | | Yokohama | [Email notifications dashboard](https://www.servicenow.com/docs/access?context=email-notifications-dashboard&family=yokohama&ft:locale=en-US) : Use the new notifications dashboard with key metrics. This dashboard is available to administrators by default. You can configure this dashboard to enable access to other users. | | Zurich | [Email agentic workflow](https://www.servicenow.com/docs/access?context=use-agentic-ai-notifications&family=zurich&ft:locale=en-US) : With email agentic workflow you can intelligently handle new email agentic workflows by identifying intent, executing actions, \& drafting appropriate email responses. [Email diagnostics dashboard](https://www.servicenow.com/docs/access?context=email-diagnostics-dashboard&family=zurich&ft:locale=en-US) : With email diagnostics you can track bounce management, email delivery metrics, email sender, and reader jobs health. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Notifications features. {#dfrn3-notifications-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [New search and category filter in notification preferences](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=xanadu&ft:locale=en-US) : Notification preferences now include the ability to search within custom notifications and filter by category in system notifications. [Email unsubscribe](https://www.servicenow.com/docs/access?context=email-unsubscribe&family=xanadu&ft:locale=en-US) : Unsubscribe from emails using the unsubscribe capability in the email header. [Language preferences](https://www.servicenow.com/docs/access?context=multilingual-email-notifications&family=xanadu&ft:locale=en-US) : Honor sys_user language preferences set by users for email translations. | | Yokohama | [Advanced filters options for notification preferences](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US) : Added categories, delivery channels, active or inactive notifications, subscriptions, and digest-enabled filter options for notification preferences. [Standard forms](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US) : Enabled standardized forms across custom notification preferences and delivery channels. [Assignment group field](https://www.servicenow.com/docs/access?context=create-add-assignment-group&family=yokohama&ft:locale=en-US) : Extended the provider framework to add support for assignment groups. [Advanced condition field](https://www.servicenow.com/docs/access?context=noti-new-update-notification&family=yokohama&ft:locale=en-US) : Extended the provider framework to add an advanced condition. [Advanced filters in notification preferences](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US) : Use notifications filters for categories, delivery channels, active or inactive notifications, subscriptions, and digest enabled notifications. [Support for assignment group](https://www.servicenow.com/docs/access?context=create-add-assignment-group&family=yokohama&ft:locale=en-US) : Send provider notifications for assignment groups and to users that are part of groups stored in sys_user_group table. [Advanced condition for provider framework](https://www.servicenow.com/docs/access?context=noti-new-update-notification&family=yokohama&ft:locale=en-US) : Use an advanced condition to send a notification that is based on the current email record, changing field values, or system properties. [Mandatory notifications for provider framework](https://www.servicenow.com/docs/access?context=make-notification-mandatory-provider&family=yokohama&ft:locale=en-US) : Make critical notifications mandatory for the provider framework. [Email bounce](https://www.servicenow.com/docs/access?context=email-bounce&family=yokohama&ft:locale=en-US) : Prevent resending bounced emails to the addresses that are known to generate bounces. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Allow Digest](https://www.servicenow.com/docs/access?context=configure-email-digest&family=zurich&ft:locale=en-US) : The Allow Digest check box is dynamic and includes Digest type. [Email digest for multiple target records](https://www.servicenow.com/docs/access?context=configure-email-digest&family=zurich&ft:locale=en-US) : The email digest now supports both single or multiple target records within a set time interval. [Notification preferences](https://www.servicenow.com/docs/access?context=create-notification-filter-configuration&family=zurich&ft:locale=en-US) : Enables admins to control the list of notifications displayed for users under the advanced notification preferences. | [ ] ## Removed Between your current release family and Zurich, some Notifications features or functionality were removed. {#dfrn3-notifications-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Notifications features or functionality were deprecated. {#dfrn3-notifications-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Notifications. {#dfrn3-notifications-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Notifications is a ServiceNow AI Platform feature that is active by default. | | Yokohama | Activation information : Notifications is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Notifications is a ServiceNow AI Platform feature that is active by default. Install Email agentic workflow by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Notifications, such as specific requirements or compliance levels. {#dfrn3-notifications-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | Screen reader support has been extended to the aria labels in the notification preferences and the advanced preferences. The support provides an explanation for button actions, such as the toggle button. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Redact sensitive data from customer-initiated inbound emails. * Support for international characters in the email addresses. * Filter by category in system notifications and search for custom notifications. * Optimize SMTP sender job to enhance outbound email delivery. * Modify email retry logic for a better delivery experience according to RFC 5321. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Use the new email notifications dashboard with key metrics. * Use filter notifications that are based on categories, delivery channels, subscriptions, and digests for notification preferences. * Use the enhanced assignment group, advanced condition, and mandatory notifications for a provider framework. * Use the standard forms for custom notification preferences and delivery channels. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Use email diagnostics dashboard to monitor email delivery metrics, track bounce management, and overall health associated with email sender and reader jobs. * Control the preferences page to display relevant notifications. * Support multiple target records for email digest. * Use the standard forms for system notification preference. * Handle incoming email requests intelligently with the new email agentic workflow by identifying intent, executing actions, and drafting appropriate email responses. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=zurich&ft:locale=en-US) for more information. | [ ]