--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Notify release notes for upgrades from Xanadu to Zurich # Combined Notify release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Notify release notes for upgrades from Xanadu to Zurich This consolidated release note page provides ServiceNow customers with a comprehensive overview of Notify updates, features, and changes when upgrading from the Xanadu release through Yokohama to Zurich. It helps you prepare and navigate the upgrade process by summarizing critical enhancements, security improvements, workflow transitions, and UI changes relevant to Notify functionality. Show full answer Show less ## Important Upgrade Information Starting with the Zurich release, Notify transitions from using traditional workflows to subflows for new installations, while existing workflows continue to be supported for current users. Key workflow activities have been converted into flow actions usable within subflows, allowing you to build and customize Notify processes efficiently in Workflow Studio. A new plugin now maintains all workflow-related artifacts in support-only mode, which is not available for new Notify installations, emphasizing the shift to subflows for modern configurations. ## Key Features Introduced * **Yokohama Release Enhancements:** * Improved security with Deny-Unless ACLs to restrict access to Notify tables for non-authenticated users. * Enhanced client-callable script includes with the ability to disable sandbox mode, providing tighter control over script execution and increased protection against unauthorized access. * **Zurich Release Enhancements:** * Notify workflow activities available as subflow actions, including advanced Input actions for repeating Say and Play activities and a Get Notify Number action that generates Notify numbers by type (Voice, SMS, or both). * Introduction of the Coral theme as the new default for portals, web, and mobile experiences using Next Experience or Core UI, featuring brand-neutral illustrations and an optional dark theme to improve readability and reduce eye strain. ## Changes to Existing Features * **Xanadu:** Added the ability to delete or retain Twilio messaging records when the Twilio messaging service disconnects from a ServiceNow instance, allowing you to manage messaging data according to your security and retention policies. * **Zurich:** Coral theme introduced as the default UI experience, replacing previous themes for new portals and mobile interfaces. ## Removed and Deprecated Features No Notify features or functionalities were removed or deprecated between Xanadu and Zurich releases. ## Activation and Requirements * Notify is a ServiceNow AI Platform feature activated via the Notify plugin (com.snc.notify) in Xanadu and is enabled by default in Yokohama and Zurich releases. * No additional requirements, browser constraints, or localization considerations were introduced or changed during these releases. ## Accessibility and User Experience The Coral theme introduced in Zurich includes an optional dark mode for web and mobile experiences, designed to improve user comfort by reducing eye strain and enhancing readability. ## Practical Takeaways for ServiceNow Customers * When upgrading to Zurich, plan for the transition from workflows to subflows to leverage improved flexibility and customization in Notify processes. * Enhance security by utilizing Deny ACLs and controlling script execution permissions introduced in Yokohama. * Adopt the new Coral theme and dark mode options to modernize and improve the user interface for Notify-related portals and mobile apps. * Manage Twilio messaging data carefully in accordance with your organizational policies when disconnecting from Twilio services. Consolidated page of all release notes for Notify from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Notify release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Notify to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-notify-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Upgrade information : Starting with the Zurich release, Notify uses subflows instead of workflows. For existing users in Zurich, your current workflows are still supported. For new users, your Notify plugin installations use subflows. As part of this transition, the following workflow activities are available as flow actions and can be used when creating subflows: * Join conference call * Call * Send SMS * Forward call * Input * Hangup * Play * Record * Reject * Say * Forward to notify client * Queue Maintain, build, and modify your own custom subflows in Workflow Studio with subflows for new instances. The following base system workflows have been migrated to subflows: * (Re)join Conference Call * Join Conference Call with muting * Join Conference Call with SMS Your existing workflows continue to function after the upgrade. Note: All workflow-related artifacts have been moved to a new plugin, which is maintained in a support-only mode and isn't available for new installations. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Notify. {#dfrn3-notify-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Deny-Unless ACL](https://www.servicenow.com/docs/access?context=acl-denial-behavior&family=yokohama&ft:locale=en-US) : Enhance the security of Notify tables by restricting access for non-authenticated users through Deny ACLs. [Enhanced security for client-callable script includes](https://www.servicenow.com/docs/access?context=r_NotifyRoles&family=yokohama&ft:locale=en-US) : Enhanced security for all client-callable script includes by introducing the ability to switch off the sandbox mode, providing greater control and protection against unauthorized script execution for Notify tables. | | Zurich | [Notify workflow activities](https://www.servicenow.com/docs/access?context=c_NotifyActivities&family=zurich&ft:locale=en-US) : Manage the subflows for Notify use cases with the following actions. * Input - Advanced: This action is intended for advanced scenarios where the Say and Play activity must be repeated multiple times. * Get Notify Number: This action generates a Notify number by accepting the required type as input---Voice, SMS, or both. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Notify features. {#dfrn3-notify-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Notify Twilio Direct driver](https://www.servicenow.com/docs/access?context=Notify-TwilioDirectDriver&family=xanadu&ft:locale=en-US) : When the Twilio messaging service is disconnected from a ServiceNow instance, you can choose to delete the messaging records according to your data management and security retention policies or retain the records for future reference. For more details, see the [Behaviour of Default Messaging Service when connecting to Twilio from ServiceNow instance \[KB1644265\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1644265) article in the Now Support Knowledge Base. | | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Notify features or functionality were removed. {#dfrn3-notify-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Notify features or functionality were deprecated. {#dfrn3-notify-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Notify. {#dfrn3-notify-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Notify is a ServiceNow AI Platform feature that is available with activation of the Notify (com.snc.notify) plugin. For details, see [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Notify is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Notify is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Notify we have noted them here. {#dfrn3-notify-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Notify we have noted them here. {#dfrn3-notify-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Notify, such as specific requirements or compliance levels. {#dfrn3-notify-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Notify we have noted them here. {#dfrn3-notify-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Notify we have noted them here. {#dfrn3-notify-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | Provides the flexibility to delete or retain Twilio messaging records when Twilio is disconnected from a ServiceNow instance. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Enhanced security for all client-callable script includes by enabling switching off the sandbox mode. * Enhanced security access for Notify tables. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Build Notify subflows according to your requirements by using the default subflows provided in new instances. * Coral is the new default theme for Next Experience and Core UI, offering a user-friendly experience. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]