--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Now Assist release notes for upgrades from Xanadu to Zurich # Combined Now Assist release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 14 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document provides ServiceNow customers with a comprehensive view of all updates, new features, changes, and important upgrade considerations for Now Assist from the Xanadu release through to the Zurich release. It is designed to help you prepare effectively for your upgrade process and understand what to expect from each release family. Show full answer Show less ## Important Upgrade Information * **Customization Updates:** If you have customized UI actions or other components linked to Now Assist skills, ensure your custom code aligns with the new skill releases to avoid functionality issues during upgrade. * **Issue Resolution:** For upgrade-related problems, consult the Knowledge Base article KB1637452 for mitigation guidance. * **Pre- and Post-Upgrade Tasks:** Review and complete all recommended tasks before and after upgrading to Zurich to ensure a smooth transition. ## New Features Introduced Between Xanadu and Zurich * **Now Assist Readiness Evaluation:** An app introduced to help assess organizational readiness for implementing agentic and generative AI capabilities across ITSM, CSM, HRSD, AI Search, and Virtual Agent. * **Now Assist Guardian:** Adds guardrails to log, block, and redirect offensive or sensitive AI-generated content to protect users. * **Native Translation Support:** Use Now LLM Service's native translation to handle user-generated and AI-generated content in multiple languages. * **Diagnostic Tools:** Run diagnostics on Now Assist skills to identify and fix configuration errors. * **AI Analytics Dashboard:** Monitor usage and performance of generative AI features within Now Assist. * **Now Assist Skill Kit Enhancements:** Includes retriever configuration to augment prompts with custom AI Search results, prompt assistance, prompt evaluation, and test history tracking. * **Multi-Language Knowledge Article Generation:** Generate and edit knowledge articles in various languages using generative AI capabilities. * **Now Assist Context Menu:** Renamed from "Write with Now Assist," this feature enables content refinement, email composition, and explanation of change request risks directly within workspaces and UI16 interfaces. * **Dynamic Theming:** Apply different themes to chat summarization cards for enhanced UI consistency. * **Generative AI Platform Skills:** Use generative AI skills within Platform workflows, including natural language search commands. * **Knowledge Article Generation from Cases/Incidents:** Quickly draft articles based on similar cases or incidents to streamline knowledge management. ## Changes to Existing Features * Added conditions in the guided setup for chat reply recommendations to control skill availability. * Introduced a "Get started" step in the resolution note generation guided setup to remind administrators about updating custom code post-release. ## Activations and Requirements * Now Assist features are enabled by activating specific plugins available on the ServiceNow Store, covering various domains such as ITSM, CSM, HRSD, FSM, and more. * The Next Experience UI Framework is a prerequisite for using the Now Assist panel. * Supported browsers include Google Chrome and Microsoft Edge; Internet Explorer is not supported. ## Accessibility and Localization * **Voice Input:** Administrators can enable voice-to-text input in the Now Assist panel to facilitate accessibility for users with mobility impairments, vision impairments, neurodivergence, non-native speakers, and mobile workers. * **Localization:** Dynamic Translation capabilities support multi-language interactions and content generation. ## Additional Highlights * Now Assist Readiness Evaluation app automates assessment for AI implementation readiness. * AI Guardian protects users from harmful AI content. * Context menu enhancements allow multiple configurations, role-based access controls, tone customization, and improved usability for knowledge article creation and email drafting. * Support for multiple large language model providers including Now LLM Service, Azure OpenAI GPT-4.1, Google Gemini, and AWS Anthropic Claude. * Conversation Q\&A and sentiment analysis capabilities enhance user support and customer experience management. ## What This Enables You to Do Upgrading Now Assist from Xanadu through Zurich empowers your organization to leverage advanced generative AI capabilities with enhanced customization, security, multilingual support, and usability features. You can streamline agent workflows, improve customer and user engagement through AI-powered knowledge management and communication tools, and maintain compliance and accessibility standards. The included diagnostic and analytics tools help ensure optimal performance and governance of AI-powered features. Consolidated page of all release notes for Now Assist from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassist-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | If you customized UI actions or other items that are associated with Now Assist skills, confirm that your customized code is updated with the new skill releases. Otherwise, certain functions may not work as expected. If you run into issues when you're upgrading a Now Assist product, see [KB1637452: Issues and mitigation for Now Assist (Generative AI) Applications and Plugin updates](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452). You may need to log in to view the article. | | Yokohama | Upgrade information : If you customized UI actions or other items that are associated with Now Assist skills, ensure that your customized code is updated with the new skill releases. Otherwise, certain functions may not work as expected. If you run into issues when you're upgrading a Now Assist product, see [KB1637452: Issues and mitigation for Now Assist (Generative AI) Applications and Plugin updates](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452). You may need to log in to view the article. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist. {#dfrn3-nowassist-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | **[Xanadu Patch 10](https://www.servicenow.com/docs/access?context=xanadu-patch-10&family=xanadu&ft:locale=en-US)** [Now Assist Readiness Evaluation](https://www.servicenow.com/docs/access?context=now-assist-readiness-evaluation-landing-page&family=xanadu&ft:locale=en-US) : Use the Now Assist Readiness Evaluation app to help you evaluate your organization's readiness to implement agentic and generative AI Now Assist capabilities. Assessments for agentic AI include: * IT Service Management (ITSM) * Customer Service Management (CSM) Assessments for generative AI include: * AI Search * Virtual Agent (VA) * IT Service Management (ITSM) * Customer Service Management (CSM) * HR Service Delivery (HRSD) Results shown are estimates. You should evaluate results provided by Now Assist Readiness Evaluation for accuracy and appropriateness for your use case. **[Xanadu Patch 3](https://www.servicenow.com/docs/access?context=xanadu-patch-3&family=xanadu&ft:locale=en-US)** [Now Assist Guardian adds guardrails to log, block, and redirect unwanted content](https://www.servicenow.com/docs/access?context=now-assist-guardian&family=xanadu&ft:locale=en-US) : Protect your users from offensive content, certain kinds of prompt injection attacks, and sensitive topics by logging attempts, blocking content, or redirecting to a new Virtual Agent topic. [Translation for Now Assist with native translation](https://www.servicenow.com/docs/access?context=translation-for-now-assist&family=xanadu&ft:locale=en-US) : Use the native translation capabilities of the Now LLM Service models or to translate user-generated and LLM-generated content into the preferred languages of your users. [Troubleshoot a Now Assist skill](https://www.servicenow.com/docs/access?context=troubleshoot-a-now-assist-skill&family=xanadu&ft:locale=en-US) : Run diagnostics on certain Now Assist skills to identify common configuration errors that help to prevent your skills from working as intended. [Analyze Now Assist performance](https://www.servicenow.com/docs/access?context=now-assist-analytics&family=xanadu&ft:locale=en-US) : Use the AI Analytics dashboard to monitor the usage and performance of generative AI features and capabilities offered under Now Assist. [Configure and use a retriever with Now Assist Skill Kit](https://www.servicenow.com/docs/access?context=add-retriever&family=xanadu&ft:locale=en-US) : Augment and add context to your prompts with AI Search results from custom retriever inputs. [Get prompt assistance with Now Assist Skill Kit](https://www.servicenow.com/docs/access?context=use-prompt-assistance&family=xanadu&ft:locale=en-US) : Use prompt assistance to get a jump-start with your prompt development by selecting an example from the prompt library or using Now Assist to generate one. [Evaluate skill prompts](https://www.servicenow.com/docs/access?context=evaluate-prompt&family=xanadu&ft:locale=en-US) : Evaluate your prompts created within Now Assist Skill Kit using data collections created within Now Assist Data Kit. Evaluations return information on the correctness and faithfulness of the responses from running the custom skill. [View skill run test history](https://www.servicenow.com/docs/access?context=test-prompt-template&family=xanadu&ft:locale=en-US) : View the history of your test results to assist your understanding of how changes to the prompt have adjusted the outcome. [Generate article with multi-language](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-using-multilanguage-support&family=xanadu&ft:locale=en-US) : Generate a Knowledge article for an incident, case, or other supported task type in languages other than English using the multi-language capabilities of Now Assist. [Edit article with context menu](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-using-context-menu&family=xanadu&ft:locale=en-US) : Use generative AI capabilities of Now Assist to shorten or elaborate content within a Knowledge article. [Use AI Data Kit to add a dataset to the data catalog](https://www.servicenow.com/docs/access?context=now-assist-data-kit-landing&family=xanadu&ft:locale=en-US) : Create a data collection and select the sampling data for publication. Once published, the evaluation data is available in AI Skill Kit. [Now Assist context menu](https://www.servicenow.com/docs/access?context=now-assist-write-overview&family=xanadu&ft:locale=en-US) : * Write with Now Assist is now called the Now Assist context menu. * Explain the assessed and calculated change request risk with the Now Assist context menu in workspaces and UI16. * Use the Elaborate and Shorten content editing capabilities of the Now Assist context menu in Knowledge articles. * Configure the maximum number of content refinement calls using the Now Assist context menu. * Use the Now Assist context menu recommendations to compose an email and complete the drafts. **[Xanadu Patch 1](https://www.servicenow.com/docs/access?context=xanadu-patch-1&family=xanadu&ft:locale=en-US)** [Dynamic theming enables different themes to be applied to chat summarization cards](https://www.servicenow.com/docs/access?context=now-assist-chat-summary&family=xanadu&ft:locale=en-US) : Support dynamic theming for chat summarization cards. [Write with Now Assist](https://www.servicenow.com/docs/access?context=now-assist-write-overview&family=xanadu&ft:locale=en-US) : Enable your agents to use Write with Now Assist for generative AI-powered text generation and editing assistance. This feature helps to improve and streamline their writing responsibilities. Use Now Assist [Platform skills](https://www.servicenow.com/docs/access?context=na-platform-skills&family=xanadu&ft:locale=en-US) : * Use generative AI Platform skills in the Platform workflow starting with the Xanadu release to enhance and streamline your user experience. * Enter search commands in plain language to retrieve and filter records and tables by using the [Navigation](https://www.servicenow.com/docs/access?context=now-assist-global-navigation&family=xanadu&ft:locale=en-US) skill. Use [AI Skill Kit](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-landing&family=xanadu&ft:locale=en-US) for Generative AI app developers : Create and activate custom prompts and skills for your Now Assist agent use cases. Generate a knowledge article from multiple cases or incidents with [Now Assist in Knowledge Management](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-coreui&family=xanadu&ft:locale=en-US) : Draft Knowledge articles quickly from a configurable workspace or the classic environment based on similar cases or incidents with Now Assist. Knowledge articles can be generated by selecting from a list of similar cases or incidents, case or incident numbers, or even by searching keywords specific to a case or incident. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist features. {#dfrn3-nowassist-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | **[Xanadu Patch 3](https://www.servicenow.com/docs/access?context=xanadu-patch-3&family=xanadu&ft:locale=en-US)** [New conditions available in Define Availability step of guided setup for chat reply recommendation](https://www.servicenow.com/docs/access?context=configure-a-now-assist-skill&family=xanadu&ft:locale=en-US) : When activating or editing the chat reply recommendation skill, you can now add conditions to determine who can use the skill. **[Xanadu Patch 1](https://www.servicenow.com/docs/access?context=xanadu-patch-1&family=xanadu&ft:locale=en-US)** [Get started step added to guided setup for resolution note generation](https://www.servicenow.com/docs/access?context=now-assist-rn-summarization&family=xanadu&ft:locale=en-US) : A step has been added to the guided setup for the resolution notes generation skill to remind you to update any customized code that is associated with the skill after a new release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Now Assist features or functionality were removed. {#dfrn3-nowassist-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist features or functionality were deprecated. {#dfrn3-nowassist-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist. {#dfrn3-nowassist-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available: * [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&family=xanadu&ft:locale=en-US) * [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=xanadu&ft:locale=en-US) * [Now Assist for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&family=xanadu&ft:locale=en-US) * [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&family=xanadu&ft:locale=en-US) * [ServiceNow Otto for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=xanadu&ft:locale=en-US) * [ServiceNow Otto for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&family=xanadu&ft:locale=en-US) * [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&family=xanadu&ft:locale=en-US) * [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=xanadu&ft:locale=en-US) * [ServiceNow Otto for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=now-assist-itom&family=xanadu&ft:locale=en-US) * [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&family=xanadu&ft:locale=en-US) * [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&family=xanadu&ft:locale=en-US) * [ServiceNow Otto for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&family=xanadu&ft:locale=en-US) * [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&family=xanadu&ft:locale=en-US) * [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&family=xanadu&ft:locale=en-US) * [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=xanadu&ft:locale=en-US) * [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=xanadu&ft:locale=en-US) * [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=xanadu&ft:locale=en-US) For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available: * [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&family=yokohama&ft:locale=en-US) * [Now Assist for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=yokohama&ft:locale=en-US) * [Now Assist for CWM](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&family=yokohama&ft:locale=en-US) * [Now Assist for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-esg&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-irm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&family=yokohama&ft:locale=en-US) * [Operational Technology (OT) Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Order Management](https://www.servicenow.com/docs/access?context=now-assist-order-management&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-tprm&family=yokohama&ft:locale=en-US) * [Now Assist for WSD](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&family=yokohama&ft:locale=en-US) Important: After purchasing a generative AI product, you can install it from ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist we have noted them here. {#dfrn3-nowassist-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | The Next Experience UI Framework must be enabled to use the Now Assist panel. | | Yokohama | Additional requirements : The Next Experience UI Framework must be enabled before you can use the Now Assist panel. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist we have noted them here. {#dfrn3-nowassist-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | | Yokohama | Browser requirements : Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist, such as specific requirements or compliance levels. {#dfrn3-nowassist-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : Voice Input for Now Assist : Administrators can enable an optional voice input setting for the Now Assist panel in the AI Admin Hub console. This feature gives users a voice-to-text input option to access the Now Assist skills in the panel in any supported language. For more information, see [Enable voice input for Now Assist panel](https://www.servicenow.com/docs/access?context=enable-voice-input-for-now-assist-panel&family=yokohama&ft:locale=en-US). : Once enabled, the Enable voice input for the Now Assist panel option are available in individual user accessibility preferences. See [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=yokohama&ft:locale=en-US) for more information. : Voice-to-text input can help users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, or mobile users on the go, such as field service agents. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist we have noted them here. {#dfrn3-nowassist-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | Now Assist supports Dynamic Translation for Xanadu. | | Yokohama | Localization information : Now Assist supports Dynamic Translation for Yokohama. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist we have noted them here. {#dfrn3-nowassist-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | [Xanadu Patch 10](https://www.servicenow.com/docs/access?context=xanadu-patch-10&family=xanadu&ft:locale=en-US) * Use the Now Assist Readiness Evaluation app to automate the implementation assessment process before implementing Now Assist agentic and generative AI. [Xanadu Patch 3](https://www.servicenow.com/docs/access?context=xanadu-patch-3&family=xanadu&ft:locale=en-US) * Protect your users from offensive content, prompt injection attacks, and filtered subjects in AI-generated content with AI Guardian. * Use the native translation capabilities of the Now LLM Service models to speak to users in their preferred languages. * Troubleshoot Now Assist skills from the AI Admin Hub console to locate the sources of configuration problems. * Monitor the usage and performance of generative AI features and capabilities offered under Now Assist from the Analytics tab in the AI Admin Hub console. * Use the multi-language capabilities of Now Assist to generate a Knowledge article for an incident, case, or other supported task type in a language other than English. * Enable agents to utilize the generative AI capabilities of Now Assist to shorten or elaborate content in a Knowledge article using the context menu feature. * Now Assist context menu enhancements. [Xanadu Patch 1](https://www.servicenow.com/docs/access?context=xanadu-patch-1&family=xanadu&ft:locale=en-US) * Support users who speak different languages with multi-language, dynamic translation. * Make finding tables and lists easier and more efficient by using the navigation platform skill in the Now Assist panel. * Write with Now Assist to provide chat and email suggestions for agents based on the content of a conversation. * Enable developers to create their own custom skills by using the AI Skill Kit. * Generate a Knowledge Base article from a selection of similar cases or incidents to help address related concerns in a single article with Now Assist in Knowledge Management. See [Now Assist](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&family=xanadu&ft:locale=en-US) for more information. For more Platform Now Assist feature release notes, see the following topics: * [AI Search release notes](https://www.servicenow.com/docs/access?context=ai-search-rn&family=xanadu&ft:locale=en-US) * [Document Intelligence release notes](https://www.servicenow.com/docs/access?context=document-intelligence-rn&family=xanadu&ft:locale=en-US) * [Generative AI Controller release notes](https://www.servicenow.com/docs/access?context=generative-ai-controller-rn&family=xanadu&ft:locale=en-US) * [Now Assist in Virtual Agent release notes](https://www.servicenow.com/docs/access?context=now-assist-va-rn&family=xanadu&ft:locale=en-US) | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Use the Now Assist context menu open prompt feature to create and edit knowledge articles. * Use Advanced settings to add conditions to hide or show the Now Assist Context Menu quick actions. * Create multiple Now Assist context menu configurations for the same field. * Use the Enable for extended tables option in parent table configuration, to enable or disable the inheritance model for the child table configurations. [Yokohama Patch 8](https://www.servicenow.com/docs/access?context=yokohama-patch-8&family=yokohama&ft:locale=en-US) * Use the Now Assist Readiness Evaluation app to automate the implementation assessment process before implementing Now Assist agentic and generative AI. [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Enable administrators to set up a security access control list (ACL) that checks user authentication for Now Assist context menu skills and new setup options. This gives them control over who can use Now Assist context menu skills and actions, as well as the built-in options like shorten, elaborate, and change tone. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Select your preferred large language model (LLM) provider for Now Assist out-of-box skills. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy. * Select a display option for custom Now Assist context menu event with an option to suppress the modeless window. * View the numbered citation and links to the source of information when you use Now Assist context menu for Email reply recommendation. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Access and monitor your Now Assist skills in the skill list or grid view. By toggling between the layouts, you can navigate from the Now Assist skills to specific products and then back to the skills page. * Identify and mark duplicate articles in the list view by using Now Assist in Knowledge Management and take action as required. * Apply the Now Assist Sentiment Analysis application to each record so that you can assess how satisfied your customers are. With this feature, you can make better decisions to improve customer experience. * Use the Now Assist context menu guided setup to create a Now Assist context menu configuration. * Use the Now Assist context menu to deploy the custom skills created using Now Assist skill kit. * Monitor how the Now Assist context menu is being used across the different applications with the new Now Assist context menu usage dashboard. * Customize the ServiceNow skills with new prompts or providers in the Now Assist Skill Kit for your specific business needs. * Enable your users to use voice to interact with the Now Assist panel by enabling the Voice Input setting. * Use the new Conversational Q\&A option in the Now Assist panel to achieve an enhanced and accurate query resolution. * Generate a record summary, share or copy the summary, and provide feedback by using the Summarize option in the Now Assist context menu. * Customize and choose between the casual, formal, or sympathetic tone by using the Now Assist context menu. See [Now Assist](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&family=yokohama&ft:locale=en-US) for more information. For more Platform Now Assist feature release notes, see the following topics: * [AI Search release notes](https://www.servicenow.com/docs/access?context=ai-search-rn&family=yokohama&ft:locale=en-US) * [Document Intelligence release notes](https://www.servicenow.com/docs/access?context=document-intelligence-rn&family=yokohama&ft:locale=en-US) * [AI Skill Kit release notes](https://www.servicenow.com/docs/access?context=na-skill-kit-rn&family=yokohama&ft:locale=en-US) * [Now Assist in Virtual Agent release notes](https://www.servicenow.com/docs/access?context=now-assist-va-rn&family=yokohama&ft:locale=en-US) | | Zurich | No updates for this release. | [ ]