--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Now Assist for IT Operations Management (ITOM) release notes for upgrades from Xanadu to Zurich # Combined Now Assist for IT Operations Management (ITOM) release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist for IT Operations Management (ITOM) Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes page provides comprehensive upgrade information for ServiceNow customers transitioning Now Assist for IT Operations Management (ITOM) from the Xanadu release family through Yokohama and up to Zurich. It helps you prepare for upgrades by summarizing new features, changes, removals, deprecations, activation steps, additional requirements, and other important upgrade considerations across these releases. Show full answer Show less ## Upgrade Preparation and Important Information * There are no updates, changes, removals, or deprecations specific to Now Assist for ITOM in the Zurich release compared to previous versions. * Pre- and post-upgrade tasks should be reviewed and completed as necessary before upgrading to Zurich. ## New Features and Changes * No new features or changes were introduced for Now Assist for ITOM between Xanadu, Yokohama, and Zurich releases. ## Activation Information * **Yokohama release:** Activation involves installing the *AIOps Experience \[snsowaiops\]* application and *ServiceNow Otto for ITOM* from the ServiceNow Store. * ServiceNow Otto for ITOM requires an ITOM Pro Plus or Enterprise Plus license to operate. * Zurich release does not introduce new activation steps. ## Additional Requirements * ServiceNow Otto for ITOM, introduced in Yokohama, requires appropriate licensing (ITOM Pro Plus or Enterprise Plus). * No additional requirements are noted for Zurich or Xanadu releases. ## Highlights from Yokohama Release Patches * **Patch 3:** Introduced agentic workflows for alert investigation, including Analyze alert impact and Triage and analyze alert workflows to improve alert handling and incident context gathering. Also introduced ServiceNow Otto for ITOM. * **Patch 6:** Added five new AI agents for deeper impact analysis, enhanced alert investigation capabilities, and expanded AI model providers to include Google Gemini and Anthropic Claude on AWS, alongside existing providers. Security enhancements with Access Control Lists (ACLs) for AI agents were also introduced. * **Patch 11:** Made Now Assist skills in the analyze potential impact workflow enabled by default, introduced a new manage alerts autonomously workflow for better alert resolution, and required additional role configuration for agentic workflows and AI agents. ## Browser, Accessibility, and Localization * No changes or specific requirements were introduced across Xanadu, Yokohama, or Zurich releases for browser compatibility, accessibility compliance, or localization. ## What Customers Can Expect Customers upgrading from Xanadu to Zurich can expect a stable Now Assist for ITOM experience with no new feature changes or removals in Zurich itself. Most feature enhancements and AI-driven workflows were introduced in Yokohama patches, especially around alert management, impact analysis, and AI agent capabilities. Activation requires installing relevant applications from the ServiceNow Store and ensuring proper licensing. Role configurations and security controls should be reviewed to enable new agentic workflows effectively. Consolidated page of all release notes for Now Assist for IT Operations Management (ITOM) from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for IT Operations Management (ITOM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for IT Operations Management (ITOM) to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist for IT Operations Management (ITOM). {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist for IT Operations Management (ITOM) features. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Now Assist for IT Operations Management (ITOM) features or functionality were removed. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist for IT Operations Management (ITOM) features or functionality were deprecated. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for IT Operations Management (ITOM). {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : * Install the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). * Install ServiceNow Otto for ITOM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for ITOM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Additional requirements : The ServiceNow Otto for ITOM application requires an ITOM Pro Plus or Enterprise Plus license. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for IT Operations Management (ITOM), such as specific requirements or compliance levels. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Now Assist skills used in the analyze potential impact agentic workflow are turned on by default. * Use the new manage alerts autonomously workflow to efficiently manage alerts and minimize resolution times, including an AI agent for triage, impact analysis, and root cause investigation. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 * Get deeper impact analysis in the Analyze alert impact agentic workflow with five new AI agents. * Review Alert analysis, and relevant information for new mixed alert groups in the Now Assist panel to help investigate alerts more effectively. * Use the Triage and analyze alert agentic workflow to perform initial triage and analysis in the context of an incident. * Enhance security for Now Assist AI agents with Access Control Lists (ACLs). * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 * Investigate alerts and get the context that you need to respond efficiently using the Analyze alert impact agentic workflow. * Automatically perform initial alert triage and analysis tasks such as assigning alerts, analyzing alert history, and summarizing past incidents, with the Triage and analyze alert agentic workflow. See [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]