--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Now Assist for Security Operations release notes for upgrades from Xanadu to Zurich # Combined Now Assist for Security Operations release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist for Security Operations Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes page covers all updates for Now Assist for Security Operations from the Xanadu release through to Zurich. It is designed to help ServiceNow customers prepare for upgrades by summarizing new features, changes, removals, deprecations, activation, and other relevant information across these releases. Show full answer Show less The document highlights that most updates occurred during the Xanadu release, with no changes noted for Yokohama or Zurich. It also provides guidance on prerequisite applications and activation steps essential for proper functionality. ## Key Requirements Before Upgrading to Zurich * Verify that the AI Search application is enabled to ensure the Recommended Actions skill works effectively for security incidents. This can be checked in the ServiceNow instance under **All \> AI Search \> AI Search Status**. Contact ServiceNow support if not enabled. * Ensure required supporting applications are installed, including those for **Unified Security Exposure Management** and **Security Incident Response (SIR)**, as noted in the supporting documents for ServiceNow Otto. ## New Features No new features were introduced between Xanadu and Zurich for Now Assist for Security Operations. ## Changes, Removals, and Deprecations There were no changes, removals, or deprecated features for Now Assist for Security Operations from Xanadu through Zurich. ## Activation Information * Now Assist for Security Operations can be installed by requesting it from the ServiceNow Store. * The ServiceNow Store also provides cumulative release notes and version history for related applications. ## Additional Requirements and Compatibility No additional requirements, browser compatibility changes, accessibility updates, or localization considerations were introduced between Xanadu and Zurich. ## Highlights from Xanadu Release * **Agentic Workflows:** Analysts gain insights into security incident metrics via AI-driven natural language interactions within the Now Assist panel. * **Vulnerability Response Assistance:** Initial release of Now Assist for Vulnerability Response empowers vulnerability managers to assess exposure and analyze remediation metrics through AI chat. * **Incident Resolution Support:** AI agents provide resolution plans to help analysts resolve security incidents effectively. * **Incident Triaging Enhancements:** Security incidents with long activity streams can be triaged faster by summarizing work notes and contextual details. * **Generative AI Capabilities:** Automatically generate security incident summaries, closure notes, recommended actions, and post-incident analyses accessible from the Now Assist panel, incident records, or Security Incident Response Workspace. ## What ServiceNow Customers Can Expect Upgrading Now Assist for Security Operations from Xanadu to Zurich requires minimal changes as there are no new features, changes, or removals in the later releases. Customers should ensure prerequisite applications and AI Search are enabled for full functionality. The powerful AI-driven capabilities introduced in Xanadu remain core to improving security incident triage, resolution, and vulnerability response workflows. By leveraging these AI-powered tools, security teams can enhance efficiency, gain deeper insights, and automate routine tasks, thereby accelerating incident response and remediation processes. Consolidated page of all release notes for Now Assist for Security Operations from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for Security Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for Security Operations to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforsecurityoperations-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | For more information about required applications for ServiceNow Otto for Unified Security Exposure Management, see [Supporting information for ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=supporting-information-now-assist-vr&family=xanadu&ft:locale=en-US). For more information about required applications for ServiceNow Otto for Security Incident Response (SIR), see [Supporting information for ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=supporting-information-now-assist-security-incident&family=xanadu&ft:locale=en-US). The AI Search application must be enabled so that the Recommended Actions skill works for security incidents. To verify AI Search is enabled on your instance, navigate to AllAI SearchAI Search Status. Contact support if the page indicates AI Search is not enabled. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist for Security Operations. {#dfrn3-nowassistforsecurityoperations-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist for Security Operations features. {#dfrn3-nowassistforsecurityoperations-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Now Assist for Security Operations features or functionality were removed. {#dfrn3-nowassistforsecurityoperations-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist for Security Operations features or functionality were deprecated. {#dfrn3-nowassistforsecurityoperations-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for Security Operations. {#dfrn3-nowassistforsecurityoperations-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Now Assist for Security Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for Security Operations we have noted them here. {#dfrn3-nowassistforsecurityoperations-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for Security Operations we have noted them here. {#dfrn3-nowassistforsecurityoperations-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for Security Operations, such as specific requirements or compliance levels. {#dfrn3-nowassistforsecurityoperations-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for Security Operations we have noted them here. {#dfrn3-nowassistforsecurityoperations-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for Security Operations we have noted them here. {#dfrn3-nowassistforsecurityoperations-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | Xanadu Patch 9 * Help your analysts to gain insight into security incident record metrics with an agentic workflow. Chat with AI agents in natural language from the Now Assist panel. * With the initial release of [Now Assist for Vulnerability Response](https://www.servicenow.com/docs/access?context=exploring-ai-for-now-assist-for-vulnerability-response&family=xanadu&ft:locale=en-US), help your vulnerability managers and analysts to assess your exposure to vulnerabilities and analyze metrics for remediation targets. Chat with AI agents in natural language from the Now Assist panel. * Help your analysts to resolve security incidents by chatting with AI agents in the Now Assist panel where the AI agent provides a resolution plan. Xanadu (prior to Patch 9) * Expedite triaging of security incidents with long activity streams by reviewing work notes and contextual information quickly in a concise, easy-to-read format. * Preview security incident details, their potential impact, and any key actions already taken with security incident summaries using generative AI. * Automatically generate closure notes for security incidents using generative AI. * Generate recommended actions to resolve security incidents. * Generate a post-incident analysis. * Access summaries and closure notes from the Now Assist panel, security incident records, or from the Security Incident Response Workspace. See [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] *[\>]: and then