Combined Now Assist for Source-to-Pay Operations release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 13 minutes to read
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    Summary of Combined Now Assist for Source-to-Pay Operations Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release notes document guides ServiceNow customers through the upgrades of Now Assist for Source-to-Pay Operations from the Xanadu release family to Zurich. It highlights new features, changes, activation requirements, and important upgrade tasks across the three core Now Assist applications: Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), and Accounts Payable Operations (APO).

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    The document also explains usage measurement updates, AI enhancements, and the introduction of third-party AI model providers to improve operational efficiency and user experience.

    New Features

    • Now Assist for Sourcing and Procurement Operations (SPO):
      • Summarization skills for sourcing requests, purchase requisitions, procurement cases, negotiations, and purchase orders to provide real-time progress updates and action items for both fulfillers and requesters.
      • Contextual generative AI through the Now Assist SPO Virtual Agent to enable self-service tasks, such as purchasing products and tracking requests.
      • Agentic workflows renamed and enhanced for conversational intake, consolidating procurement plan AI agents into a unified Procurement product recommendation AI agent to streamline sourcing and procurement requests.
      • Ability to upload vendor quote files via AI-powered chat to automatically extract supplier and pricing details, accelerating purchase requisition creation.
      • Support for multilingual summarization and long-term stable AI models for regulated industries.
    • Now Assist for Supplier Lifecycle Operations (SLO):
      • Agentic workflows automate supplier onboarding by validating data, checking duplicates, generating tasks, and managing approvals to expedite supplier activation.
      • Conversational intake for suppliers enables profile updates, case submissions, and inquiry tracking through AI-powered chat.
      • Supplier document strategy generator AI agent creates onboarding tasks based on configurable knowledge articles tailored to regions and industries.
      • Summarization panels provide quick insights into supplier-related cases and actions within the workspace.
    • Now Assist for Accounts Payable Operations (APO):
      • Generative AI capabilities facilitate chatting with live agents, submitting requests, and tracking invoice inquiries.
      • Purchase order line mapping powered by generative AI improves matching accuracy and reduces manual work.
      • Agentic workflows efficiently handle high volumes of invoice inquiries from multiple channels, significantly decreasing human agent workload.
      • Inquiry resolution provider AI agent autonomously resolves repetitive invoice inquiries and recommends appropriate business owners for invoices with missing or invalid ownership.
      • Field extractor skill automates extraction of invoice numbers from inquiry cases, improving Accounts Payable agent efficiency and accuracy.
    • AI Model Providers: Google Gemini and AWS Claude are now available alongside Now LLM Service and Azure OpenAI for all Now Assist applications, offering customers more AI provider options.

    Changes

    • Now Assist Usage Measurement: Transitioned from a 365-day look-back model to a 365-day burn-down model resetting at contract anniversary, affecting usage tracking for all Now Assist applications.
    • Default Skill Activation: Certain Now Assist skills are now enabled by default for new customers and for previously unconfigured skills during upgrades, requiring customers to review and adjust settings as needed.
    • Renaming and Consolidation: The Help fulfill procurement requests workflow was renamed to Conversational intake for sourcing and procurement, reflecting broader capabilities and incorporating enhanced AI agents.

    Activation and Installation

    Now Assist for Source-to-Pay Operations can be installed by requesting the applications from the ServiceNow Store for all release families, including Zurich. Customers should follow activation guidelines and assign necessary roles, especially for agentic workflows and AI agents to function properly.

    Practical Benefits for ServiceNow Customers

    • Accelerate procurement and supplier onboarding processes through AI-powered automation and conversational interfaces.
    • Improve accuracy and reduce manual effort with AI-driven summarization, purchase order mapping, and invoice inquiry resolution.
    • Enhance user experience for requesters, suppliers, and fulfillers with real-time updates, multilingual support, and easy self-service capabilities.
    • Gain flexibility with multiple AI model providers to meet organizational preferences and compliance requirements.
    • Simplify upgrade planning with clear information on new features, default behaviors, and usage measurement changes.

    Consolidated page of all release notes for Now Assist for Source-to-Pay Operations from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Now Assist for Source-to-Pay Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Now Assist for Source-to-Pay Operations to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Now Assist for Source-to-Pay Operations.

    Release Release notes

    Xanadu
    Now Assist for Sourcing and Procurement Operations (SPO)
    With ServiceNow® Now Assist for Sourcing and Procurement Operations (SPO), fulfillers can easily summarize procurement-related records, providing real-time progress updates and action items. Available summarization skills include
    • Sourcing request summarization
    • Purchase requisition summarization
    • Procurement case summarization

    If you're entitled to Source-to-Pay Operations Pro SKU and Sourcing and Procurement Operations Pro SKU, you can install this application.

    Request the generative AI capabilities by using the Now Assist for SPO Virtual Agent
    Requesters can leverage contextual generative AI using the Now Assist for SPO Virtual Agent to complete self-service tasks, such as purchasing products or tracking the status of purchase requisitions, sourcing requests, or procurement cases.
    Now Assist for Supplier Lifecycle Operations (SLO)
    With ServiceNow® Now Assist for SLO, supplier managers and fulfillers can summarize the details of supply-related records to keep them informed about their progress and action items.
    Now Assist for Accounts Payable Operations (APO)
    With ServiceNow® Now Assist for APO application, AP fulfillers can easily summarize invoice case and inquiry case-related records, providing real-time progress updates and action items.

    Yokohama
    Now Assist for Sourcing and Procurement Operations (SPO)
    Now Assist for SPO includes an agentic workflow that enhances conversational intake capabilities. This AI-powered agent team streamlines user inquiries to sourcing and procurement teams by gathering knowledge, clarifying requests, deflecting common questions, providing product information, and recommending the appropriate purchase plan. For more information, see Use agentic workflows.
    The following new skills are available in Now Assist for SPO:
    • Negotiation summarization for fulfillers: Summarize negotiations to keep fulfillers informed on their current status, progress, and action items.
    • Negotiation event summarization for fulfillers: Summarize negotiation events to keep fulfillers informed on their current status, progress, and action items.
    • Purchase order summarization for requesters: Summarize purchase orders to keep requesters informed about their current status, progress, and action items.
    • Purchase requisition summarization for requesters: Summarize purchase requisitions to keep requesters informed about their current status, progress, and action items.
    • Sourcing request summarization for requesters: Summarize sourcing requests to keep requesters informed about their current status, progress, and action items.
    Now Assist for Supplier Lifecycle Operations (SLO)
    Now Assist for SLO includes an agentic workflow to streamline the supplier onboarding process by automating supplier registration. AI agents automate the supplier onboarding process, including data validation, duplicate checking, task generation, and communication with suppliers, streamlining the entire process for faster time-to-activation. For more information, see [Placeholder link text to key bundle-stpop.agentic-workflows-na-slo].

    The following new skills are available in Now Assist for SLO:

    • Conversational intake for suppliers: Suppliers can request profile updates, submit cases, and track inquiry statuses through a conversational interface powered by AI.
    • Now Assist summarization panel: Case summaries are generated directly within the Now Assist Panel with no need to open individual case records.
    • Multilingual support for summarization: Case details are summarized in the user's preferred language, improving accessibility for global teams.
    Now Assist for Accounts Payable Operations (APO)
    With the Now Assist for APO application, AP fulfillers can leverage generative AI capabilities to chat with live agents, submit a request, and track its status.
    The ServiceNow®Now Assist experience brings generative AI powered purchase order line mapping feature designed to enhance matching accuracy and reducing manual intervention.
    Generate purchase order summarization using Now Assist skills powered by generative AI.
    Use agentic workflows in Accounts Payable Operations to resolve invoice inquiry cases raised by employees and suppliers. These workflows also help track associated invoice records efficiently. With an agentic workflow, you can process a high volume of invoice inquiries that come through email attachments to significantly reduce the workload of human agents.
    New third-party AI model provider options available for all Now Assist applications
    Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

    Zurich
    Now Assist for FSC Common
    The Field Extractor skill extracts the invoice number and supplier invoice number from the inquiry case that is generated through different channels (emails, virtual agent chats, or web content). The access control lists (ACLs) confirm that only authorized agents can activate or configure the skill.
    The Supplier summarization skill in Source-to-Pay Operations workspace provides unified view of supplier-related inquiries and pending actions. This feature helps specialists and supplier managers to quickly view a concise summary of supplier-related cases, tasks, and exceptions.
    The Inquiry classifier skill auto-populates the subcategory of an invoice inquiry case by analyzing its description and short description in the Accounts Payable Operations.
    Now Assist for Sourcing and Procurement Operations (SPO) skills in a Virtual Agent chat
    Requesters can leverage contextual generative AI by using Now Assist for SPO in a Virtual Agent chat to complete self-service tasks, such as purchasing products.
    Now Assist for SPO
    Upload quotes from vendors to request a purchase using the Procurement product recommendation AI agent. Now Assist automatically extracts supplier information, item descriptions, quantities, and pricing from uploaded vendor quotes to pre-fill purchase requisition forms, eliminating manual data entry and accelerating request submission.
    Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls.
    The Help fulfill procurement requests agentic workflow has been renamed to Conversational intake for sourcing and procurement to better reflect its expanded scope and capabilities.
    Employees can initiate sourcing and procurement requests conversationally, with the agent automatically applying organizational policies, routing logic, and pre-filling request details for faster completion.
    To enhance performance and simplify maintenance, the Conversational intake for sourcing and procurement agentic workflow now includes three core AI agents. The Procurement purchasing plan and Procurement sourcing plan AI agents have been consolidated into a single, unified Procurement product recommendation AI agent.
    • Procurement request tracking AI agent: Finds and summarizes request status details to answer employee inquiries.
    • Procurement product recommendation AI agent: Recommends products based on organizational buying criteria, creates purchasing or sourcing plans, and guides employees through the checkout or request process.
    • Procurement inquiry analysis AI agent: Analyzes employee inquiries to determine next steps, routes tasks to the appropriate agent, provides knowledge-based answers, and manages fallback handling for unsupported requests.
    Now Assist for SLO
    Now Assist for SLO includes the Coordinate supplier onboarding agentic workflow to streamline the supplier onboarding process by automating supplier registration. AI agents automate the supplier onboarding process by validating profile data and banking details, checking for duplicate suppliers, task generation, communication with suppliers, and final approvals, streamlining the entire process for faster time-to-activation.

    To make the workflow more dynamic, the Supplier document strategy generator AI agent creates tasks by referring to a KB article which has all the details about the regions and industry related tasks and documents required for onboarding. The KB article is available as a part of demo data, however, the admin can edit and configure this KB article as required.

    The following AI agents in the Coordinate supplier onboarding agentic workflow perform the supplier onboarding tasks:
    • Supplier data steward AI agent: Validates supplier data and checks for duplicate records, creates an invitation case for the supplier contact and assigns the necessary supplier tasks. Also, if required, communicates to the supplier about missing information that must be updated.
    • Supplier data validator AI agent: Validates supplier-provided profile information and banking details (like account name, account ID, and bank name) in real time.
    • Supplier approval AI agent: Manages approval or rejection of the supplier onboarding.
    • Supplier document strategy generator AI agent: Generates a plan to create tasks after referring to the dedicated KB article which includes all the details about the tasks required for onboarding based on the region and industry.
    For more information, see [Placeholder link text to key bundle-stpop.agentic-workflows-na-slo].
    Now Assist for APO
    The Now Assist for APO includes Inquiry resolution provider agent and Recommend invoice owner which resolves invoice inquiries autonomously and recommends business owner for invoices (Non-PO, Non-PO type credit memo).
    • The Inquiry resolution provider AI agent processes high volumes of repetitive invoice inquiries through various channels (web, email, virtual agent, mobile and manual entry) to significantly reduce the workload of human agents.
    • The Recommend invoice owner AI agent identifies the missing business owner through semantic matching or by creating tasks. The Recommend invoice owner agent triggers when a Missing or invalid business owner exception is raised. For more information on the AI agents, see Using AI agents in Now Assist for Accounts Payable Operations
    New third-party AI model provider options available for all Now Assist applications
    Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

    Changes

    Between your current release family and Zurich, some changes were made to existing Now Assist for Source-to-Pay Operations features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Yokohama Patch 11
    Changes to Now Assist usage measurement
    Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
    Some Now Assist skills are turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.

    Zurich
    Zurich Patch 5
    Changes to Now Assist usage measurement
    Zurich Patch 4

    Removed

    Between your current release family and Zurich, some Now Assist for Source-to-Pay Operations features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Now Assist for Source-to-Pay Operations features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Now Assist for Source-to-Pay Operations.

    Release Release notes

    Xanadu

    Install Now Assist for Source-to-Pay Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Yokohama

    Install Now Assist for Source-to-Pay Operations by requesting it from ServiceNow Store.

    Zurich

    Install Now Assist for Source-to-Pay Operations by requesting it from ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Now Assist for Source-to-Pay Operations we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Now Assist for Source-to-Pay Operations we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Now Assist for Source-to-Pay Operations, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Now Assist for Source-to-Pay Operations we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Now Assist for Source-to-Pay Operations we have noted them here.

    Release Release notes

    Xanadu
    • Now Assist for Sourcing and Procurement Operations (SPO) supports summarization of procurement-related records, providing real-time progress updates and action items. Available summarization skills include:
      • Sourcing request summarization
      • Purchase requisition summarization
      • Procurement case summarization
    • Now Assist for Supplier Lifecycle Operations (SLO) supports summarization for the details of supply-related records to keep the supplier managers and fulfillers informed about their progress and action items.
    • Now Assist for APO supports record summarization for invoice and inquiry cases.

    See Now Assist for Source-to-Pay Operations for more information.

    Yokohama
    Yokohama Patch 11
    • Review changes to Now Assist usage measurement.
    • Some Now Assist skills, agents, and agentic workflows are on by default.
    • Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
    Previous Patch releases
    • Now Assist for Sourcing and Procurement Operations (SPO) supports enhanced AI search and the Retrieval-augmented generation (RAG) framework to recommend suppliers and products through semantic search and contextual filters, enhancing recommendations with criteria like preferred suppliers and previous purchases.
    • Now Assist for Supplier Lifecycle Operations (SLO) supports a conversational intake that helps suppliers to view and update supply information through a conversational flow.
    • Now Assist for Accounts Payable Operations (APO) supports a conversational intake to complete self-service tasks, such as submit a request or track a request status.

    Zurich
    Zurich Patch 5
    • Review changes to Now Assist usage measurement.
    Zurich Patch 4
    • Some Now Assist skills are now turned on by default.
    • Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
    Previous Patch releases
    • Some Now Assist skills are now turned on by default.
    • Create purchase requisitions faster by uploading vendor quote files directly through Now Assist's AI-powered chat interface in the Employee Center.
    • Use the improved AI search in Shopping Hub, powered by the Retrieval Augmented Generation (RAG) framework, to get more accurate and relevant results.
    • The Help fulfill procurement requests agentic workflow has been renamed to Conversational intake for sourcing and procurement to better reflect its expanded scope and capabilities.
    • Use enhanced AI agents for the Conversational intake for sourcing and procurement agentic workflow in Now Assist for SPO to improve usability and operational efficiency.
    • Use enhanced AI agents for the Coordinate supplier onboarding agentic workflow in Now Assist for SLO to automate the registration of external suppliers and companies and streamlines the onboarding process.
    • Use the Field extractor skill to automate the extraction of invoice number or supplier invoice number from the inquiry case generated through various channels (emails, virtual agent chats, or web content). Automating the extraction of invoice and supplier numbers enhances Accounts Payable agents' efficiency, leading to faster and more accurate resolutions.
    • The Enhanced Inquiry resolution provider AI agent uses more data sources to suggest resolution to supplier inquiries.
    See Now Assist for more information.