--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Now Assist for Source-to-Pay Operations release notes for upgrades from Xanadu to Zurich # Combined Now Assist for Source-to-Pay Operations release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist for Source-to-Pay Operations Release Notes for Upgrades from Xanadu to Zurich This consolidated document provides ServiceNow customers with a comprehensive summary of release notes for Now Assist for Source-to-Pay Operations covering upgrades from the Xanadu release family through to Zurich. It is designed to help customers prepare for upgrades by presenting new features, changes, activation steps, and other relevant information in one place. Show full answer Show less The release notes indicate that there were no updates or changes specifically for the Zurich release itself. Most new features and enhancements occurred in the Xanadu release, while Yokohama mainly focused on usage measurement and role configurations. ## New Features * **ServiceNow Otto for Sourcing and Procurement Operations (SPO)**: Enables fulfillers to summarize procurement-related records such as sourcing requests, purchase requisitions, and procurement cases. It provides real-time progress updates and action items. Customers with appropriate SKUs can request generative AI capabilities via the SPO Virtual Agent to facilitate self-service tasks like product purchasing or tracking the status of procurement records. * **ServiceNow Otto for Supplier Lifecycle Operations (SLO)**: Allows supplier managers and fulfillers to summarize supply-related records, keeping them updated on progress and actionable items. * **ServiceNow Otto for Accounts Payable Operations (APO)**: Offers AP fulfillers summarization of invoice and inquiry cases, with real-time updates and next steps. * **Enhanced AI and Conversational Features in Yokohama (Patch releases)**: SPO benefits from semantic search and retrieval-augmented generation (RAG) to recommend suppliers and products based on contextual filters. SLO and APO support conversational intake flows to simplify supplier interactions and self-service tasks. ## Changes, Removals, and Deprecations There were no recorded changes, removals, or deprecations to Now Assist for Source-to-Pay Operations features between Xanadu and Zurich releases. ## Activation and Installation Now Assist for Source-to-Pay Operations is installed by requesting it from the **ServiceNow Store**. Customers should use the ServiceNow Store website to browse available apps and submit installation requests. The store also provides cumulative release notes for app versions. Additional role configurations may be necessary, especially for agentic workflows and AI agents included with Now Assist applications, as noted in Yokohama Patch 11. ## Additional Considerations * **Browser, Accessibility, and Localization**: No specific updates or requirements were introduced across the releases. * **Upgrade Preparation**: Customers should review pre- and post-upgrade tasks before moving to Zurich, though no specific tasks are detailed for this release. ## What This Enables for ServiceNow Customers By leveraging Now Assist for Source-to-Pay Operations, customers can enhance procurement, supplier lifecycle, and accounts payable workflows through AI-driven summarization and conversational self-service. These capabilities improve efficiency by providing real-time insights, actionable updates, and intuitive virtual agent interactions. The upgrade path from Xanadu to Zurich is smooth, with no disruptive changes or deprecated features, making it easier for customers to adopt and benefit from the latest Now Assist capabilities. Consolidated page of all release notes for Now Assist for Source-to-Pay Operations from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for Source-to-Pay Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for Source-to-Pay Operations to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist for Source-to-Pay Operations. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=xanadu&ft:locale=en-US) : With ServiceNow® ServiceNow Otto for Sourcing and Procurement Operations (SPO), fulfillers can easily summarize procurement-related records, providing real-time progress updates and action items. Available summarization skills include * Sourcing request summarization * Purchase requisition summarization * Procurement case summarization If you're entitled to Source-to-Pay Operations Pro SKU and Sourcing and Procurement Operations Pro SKU, you can install this application. [Request the generative AI capabilities by using the ServiceNow Otto for SPO Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-spo-va-using&family=xanadu&ft:locale=en-US) : Requesters can leverage contextual generative AI using the ServiceNow Otto for SPO Virtual Agent to complete self-service tasks, such as purchasing products or tracking the status of purchase requisitions, sourcing requests, or procurement cases. [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&family=xanadu&ft:locale=en-US) : With ServiceNow® ServiceNow Otto for SLO, supplier managers and fulfillers can summarize the details of supply-related records to keep them informed about their progress and action items. [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&family=xanadu&ft:locale=en-US) : With ServiceNow® ServiceNow Otto for APO application, AP fulfillers can easily summarize invoice case and inquiry case-related records, providing real-time progress updates and action items. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist for Source-to-Pay Operations features. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Now Assist for Source-to-Pay Operations features or functionality were removed. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist for Source-to-Pay Operations features or functionality were deprecated. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for Source-to-Pay Operations. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install Now Assist for Source-to-Pay Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Now Assist for Source-to-Pay Operations by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for Source-to-Pay Operations we have noted them here. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for Source-to-Pay Operations we have noted them here. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for Source-to-Pay Operations, such as specific requirements or compliance levels. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for Source-to-Pay Operations we have noted them here. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for Source-to-Pay Operations we have noted them here. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * ServiceNow Otto for Sourcing and Procurement Operations (SPO) supports summarization of procurement-related records, providing real-time progress updates and action items. Available summarization skills include: * Sourcing request summarization * Purchase requisition summarization * Procurement case summarization * ServiceNow Otto for Supplier Lifecycle Operations (SLO) supports summarization for the details of supply-related records to keep the supplier managers and fulfillers informed about their progress and action items. * ServiceNow Otto for APO supports record summarization for invoice and inquiry cases. See [Now Assist for Source-to-Pay Operations](https://www.servicenow.com/docs/access?context=now-assist-source-to-pay-operations&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Previous Patch releases * ServiceNow Otto for Sourcing and Procurement Operations (SPO) supports enhanced AI search and the Retrieval-augmented generation (RAG) framework to recommend suppliers and products through semantic search and contextual filters, enhancing recommendations with criteria like preferred suppliers and previous purchases. * ServiceNow Otto for Supplier Lifecycle Operations (SLO) supports a conversational intake that helps suppliers to view and update supply information through a conversational flow. * ServiceNow Otto for Accounts Payable Operations (APO) supports a conversational intake to complete self-service tasks, such as submit a request or track a request status. | | Zurich | No updates for this release. | [ ]