--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Now Assist for Vulnerability Response release notes for upgrades from Xanadu to Zurich # Combined Now Assist for Vulnerability Response release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist for Vulnerability Response Release Notes for Upgrades from Xanadu to Zurich This document consolidates the release notes for Now Assist for Vulnerability Response covering upgrades from the Xanadu through to the Zurich release version. It provides ServiceNow customers a comprehensive view of new features, changes, and important upgrade considerations to prepare for and effectively use the product throughout these releases. The Zurich release introduces significant enhancements, particularly integrating generative AI capabilities and improved workflows for vulnerability and exposure management. Show full answer Show less ## Important Upgrade Information * Upgrading to Zurich automatically activates certain Now Assist skills related to vulnerability item deduplication, approval recommendations, and security exposure management by default, unless previously disabled or configured. * Dependencies for the ServiceNow Otto for Unified Security Exposure Management application are updated automatically during the upgrade. * Additional role configuration is required for agentic workflows and AI agents to ensure proper execution and security access controls. ## Key Features * **Generative AI Integration:** Use generative AI to generate contextual summaries, prioritize risks, provide actionable recommendations, and assist in approval impact analysis directly within the Security Exposure Management workspace and Exception Change Approval records. * **Duplicate Vulnerable Item Identification:** AI-driven reasoning identifies and closes duplicate vulnerability items (VITs), streamlining the remediation process by merging duplicate records. * **Preferred Vulnerability Solutions:** AI analyzes remediation options from integrated third-party tools (e.g., Red Hat, Tenable) and internal systems to recommend the most viable fixes based on specific configuration item contexts. * **Agentic Workflows:** New workflows enable vulnerability managers to assess exposure to known vulnerabilities (e.g., CISA CVEs), monitor remediation status, track SLA compliance, and analyze overdue vulnerabilities to better allocate resources. * **Custom API Connectors:** Generative AI assists developers in building custom API service graph connectors within the Security Posture Control (SPC) workspace, enabling integration with security tools and improved asset data import tailored to organizational needs. * **New AI Model Providers:** Google Gemini and AWS Claude are added as AI model options alongside existing providers, expanding AI capabilities and flexibility. * **Granular Role Controls:** New granular roles provide more precise control over read/write access to remediation insights data, enhancing security and workflow management. ## Changes and Usage Measurement * Now Assist usage measurement has transitioned from a 365-day look-back model to a 365-day burn-down model, resetting at the contract anniversary date to provide clearer usage tracking. * Default activation of certain Now Assist skills has been standardized: new customers have designated skills enabled upon installation; existing customers upgrading will have previously unconfigured skills enabled automatically, while skills previously toggled off remain inactive. * Access control lists (ACLs) for AI agents and agentic workflows must be configured to control who can discover and trigger these components, supporting flexible security requirements. * ServiceNow Otto for Unified Security Exposure Management is the new product name reflecting enhanced capabilities and future focus, with the original Now Assist for Vulnerability Response being prepared for deprecation starting Zurich Patch 12 but remaining supported. ## Activation and Additional Considerations * The ServiceNow Otto for Unified Security Exposure Management application and associated Now Assist plugins are available via the ServiceNow Store. * Customers should review role assignments carefully to ensure AI agents and workflows execute as intended. * No removals or deprecations of functionality occurred between Xanadu and Zurich, but future deprecation plans have been announced. * No new browser, accessibility, localization, or additional requirements were introduced in these releases. ## Practical Benefits for ServiceNow Customers * Enhanced automation and AI-driven insights accelerate vulnerability identification, remediation prioritization, and decision-making processes. * Improved workflows and role management increase security and operational control over vulnerability response activities. * Custom API connector support enables better integration with existing security tools, enhancing asset visibility and security posture management. * Clear guidance and default activation reduce configuration effort while allowing customers to maintain control over enabled features. * Transition to the ServiceNow Otto branding signals a strategic focus on unified security exposure management, preparing customers for future innovations. Consolidated page of all release notes for Now Assist for Vulnerability Response from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for Vulnerability Response release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for Vulnerability Response to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforvulnerabilityresponse-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Upgrade information : The following Now Assist skills for ServiceNow Otto for Unified Security Exposure Management are activated by default. * Recommend preferred solution for VIT (VR) * Vulnerable item de-duplication (VR) * Approval Recommendation (VR)(USEM) * Security Exposure Management (SEM) Insights (VR)(USEM) * SPC Setup Connector (Security Posture Control) Note: Upgrading the Now Assist plugins activate any designated skills that were previously untouched by the customer. * If you have the plugins installed but never touched the configuration (never activated the skill nor adjusted associated roles) of a skill, any Default On skill will be activated on a per skill basis upon upgrading. * If you have previously toggled a skill from active and then back to inactive or have updated any roles for that skill, that skill remains inactive upon upgrading. * You maintain full control over deactivating individual skills at any time after activation. When you update the ServiceNow Otto for Unified Security Exposure Management application, the dependency applications are automatically updated. For more information about required applications for ServiceNow Otto for Unified Security Exposure Management, see [Supporting information](https://www.servicenow.com/docs/access?context=supporting-information-now-assist-vr&family=zurich&ft:locale=en-US). | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist for Vulnerability Response. {#dfrn3-nowassistforvulnerabilityresponse-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=yokohama&ft:locale=en-US) : Agentic workflows and AI agents included with Now Assist applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. Data access settings must also include these roles. See the documentation for the agentic workflow or AI agent for the specific roles you must add. [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Use Now Assist for Vulnerability Response in Security Posture Control](https://www.servicenow.com/docs/access?context=using-now-assist-api-connector&family=yokohama&ft:locale=en-US) : You have the option to use Now Assist to help you automatically complete some of the steps in the Connector builder in the Security Posture Control workspace. Use the Connector builder to create your own service graph connectors for Security Posture Control. [Generate insights to prioritize risks](https://www.servicenow.com/docs/access?context=sem-insights-skill&family=yokohama&ft:locale=en-US) : Use generative AI to provide contextual summaries, actionable recommendations, and quick links in the Security Exposure Management Workspace, helping you prioritize critical risks and accelerate remediation. [Generate recommendation for approval impact analysis](https://www.servicenow.com/docs/access?context=sem-approval-recommendation-skill&family=yokohama&ft:locale=en-US) : Use generative AI to provide on-demand recommendations to approve or reject a request directly from the Exception Change Approval record, enabling approvers to make fast, consistent decisions while reducing manual analysis effort. [Granular roles](https://www.servicenow.com/docs/access?context=now-assist-vr-acticvate-agentic-workflow&family=yokohama&ft:locale=en-US) : The sn_vul_ai.write_rem_insights and sn_vul_ai.read_rem_insights granular roles have been added and are inherited by the sn_vul.vulnerability_admin and sn_vul.vulnerability_analyst roles automatically. These roles provide you with more control over read and write access for the records on the Remediation Compliance Insights \[sn_vul_ai_remediation_insights\] caching table. The VR.System role also inherits these granular roles so background job execution for the workflow can occur. [Identify duplicate vulnerable items](https://www.servicenow.com/docs/access?context=dedupe-host-vi-now-assist-vulnerability-response&family=yokohama&ft:locale=en-US) : Use generative AI to identify duplicates for your active host vulnerable items that are imported by your vulnerability scanners. Use generative AI reasoning with Now Assist to help your analysts differentiate between primary vulnerability items (VITs) and those VITs that are duplicates. Close duplicate VITs and move their associated detections automatically to the primary VIT records. [Suggest vulnerability solutions](https://www.servicenow.com/docs/access?context=solutions-now-assist-vulnerability-response&family=yokohama&ft:locale=en-US) : Use generative AI to analyze available remediation options pulled from integrated third-party products like Red Hat, Tenable for Vulnerability Response, or internal solution management systems. Evaluate each option against the specific configuration item context, for example, the OS version or software version, and get recommendations for the most viable fix for implementation. [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Use agentic workflows](https://www.servicenow.com/docs/access?context=using-now-assist-ai-agents-vr&family=yokohama&ft:locale=en-US) : The Assess vulnerability exposure agentic workflow enables vulnerability managers to determine your exposure to vulnerabilities. * Determine your exposure to the most current Cybersecurity and Infrastructure Security Agency (CISA) known vulnerabilities in your environment and assess their potential impact to your configuration items (CIs) and business services. * Identify assets with Common Vulnerabilities and Exposures (CVEs). * Determine the number of active vulnerability items (VITs) that correspond to CVEs. Create watch topics for VIT remediation. The Analyze vulnerability remediation status agentic workflow enables vulnerability managers to monitor and assess remediation target compliance. * Track Service Level Agreement (SLA) compliance - Understand how effectively your organization is meeting remediation goals for vulnerabilities based on your SLAs. * Analyze missed SLAs by severity, assignment group, and configuration item (CI) class - Pinpoint gaps in remediation by categorizing overdue VITs based on severity, assignment groups, and CI classes to enable targeted interventions and smarter resource allocation. | | Zurich | [Retrieve vulnerability and exposure data with generative AI](https://www.servicenow.com/docs/access?context=retrieve-vr-data&family=zurich&ft:locale=en-US) : Chat with an AI agent using natural language to retrieve host (Vulnerability Response) and Application Vulnerability Response (AVR) data in the Unified Security Exposure Management (USEM) and legacy Vulnerability Response workspaces. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. [Create a custom API service graph connector in the Security Posture Control (SPC) workspace](https://www.servicenow.com/docs/access?context=spc-creating-sgc-template&family=zurich&ft:locale=en-US) : Use generative AI to help your developers create SPC API connectors quickly with the Connector builder framework module in the SPC workspace. With a Now Assist skill that is included with the ServiceNow Otto for Unified Security Exposure Management application, your developers have the option to automate steps in the Connector builder framework. * Automate the steps for selecting API templates, populating request and header parameters, and response field mapping. * Use your custom API connector to integrate with security tools and import asset data that is based on the unique requirements of your environment. * Help your cybersecurity teams monitor your overall security posture and identify assets that are missing key security tools with the API connectors that you build. See [Creating your own API connector](https://www.servicenow.com/docs/access?context=spc-creating-sgc-template&family=zurich&ft:locale=en-US) for more information and the required applications. [Generate insights to prioritize risks](https://www.servicenow.com/docs/access?context=sem-insights-skill&family=zurich&ft:locale=en-US) : Use generative AI to provide contextual summaries, actionable recommendations, and quick links in the Security Exposure Management Workspace, helping you prioritize critical risks and accelerate remediation. [Generate recommendation for approval impact analysis](https://www.servicenow.com/docs/access?context=sem-approval-recommendation-skill&family=zurich&ft:locale=en-US) : Use generative AI to provide on-demand recommendations to approve or reject a request directly from the Exception Change Approval record. This features enables approvers to make fast, consistent decisions while reducing manual analysis effort. [Granular roles](https://www.servicenow.com/docs/access?context=now-assist-vr-acticvate-agentic-workflow&family=zurich&ft:locale=en-US) : The sn_vul_ai.write_rem_insights and sn_vul_ai.read_rem_insights granular roles have been added and are inherited by the sn_vul.vulnerability_admin and sn_vul.vulnerability_analyst roles automatically. These roles provide you with more control over read and write access for the records on the Remediation Compliance Insights \[sn_vul_ai_remediation_insights\] caching table. The VR.System role also inherits these granular roles so background job execution for the workflow can occur. [Identify duplicate vulnerable items with generative AI](https://www.servicenow.com/docs/access?context=dedupe-host-vi-now-assist-vulnerability-response&family=zurich&ft:locale=en-US) : Use generative AI to identify duplicates for your active host vulnerable items that are imported by your vulnerability scanners. Use generative AI reasoning with Now Assist to help your analysts differentiate between primary vulnerability items (VITs) and those VITs that are duplicates. Close duplicate VITs and move their associated detections automatically to the primary VIT records. [Identify preferred vulnerability solutions with ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=solutions-now-assist-vulnerability-response&family=zurich&ft:locale=en-US) : Use generative AI to analyze available remediation options pulled from integrated third-party products like Red Hat, Tenable for Vulnerability Response, or internal solution management systems. Evaluate each option against the specific configuration item context, for example, the OS version or software version, and get recommendations for the most viable fix for implementation. [Agentic workflows with USEM](https://www.servicenow.com/docs/access?context=using-now-assist-ai-agents-vr&family=zurich&ft:locale=en-US) : The assess vulnerability exposure agentic workflow enables vulnerability managers to determine your exposure to vulnerabilities. * Determine your exposure to the most current Cybersecurity and Infrastructure Security Agency (CISA) known vulnerabilities in your environment. Assess their potential impact to your configuration items (CIs) and business services. * Identify assets with Common Vulnerabilities and Exposures (CVEs). * Determine the number of active VITs that correspond to CVEs. Create watch topics for VIT remediation. The analyze vulnerability remediation status agentic workflow helps vulnerability managers to monitor and assess remediation target compliance. * Track Service Level Agreement (SLA) compliance - Understand how effectively your organization is meeting remediation goals for vulnerabilities based on your SLAs. * Analyze missed SLAs by severity, assignment group, and configuration item (CI) class. Pinpoint gaps in remediation by categorizing overdue VITs based on severity, assignment groups, and CI classes to enable targeted interventions and smarter resource allocation. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist for Vulnerability Response features. {#dfrn3-nowassistforvulnerabilityresponse-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are now turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The following Now Assist skills for ServiceNow Otto for Unified Security Exposure Management are activated by default. * Recommend preferred solution for VIT (VR) * Vulnerable item de-duplication (VR) * Approval Recommendation (VR)(USEM) * Security Exposure Management (SEM) Insights (VR)(USEM) * SPC Setup Connector (Security Posture Control) The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install an AI product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. | [ ] ## Removed Between your current release family and Zurich, some Now Assist for Vulnerability Response features or functionality were removed. {#dfrn3-nowassistforvulnerabilityresponse-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist for Vulnerability Response features or functionality were deprecated. {#dfrn3-nowassistforvulnerabilityresponse-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for Vulnerability Response. {#dfrn3-nowassistforvulnerabilityresponse-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Install ServiceNow Otto for Unified Security Exposure Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for Unified Security Exposure Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for Vulnerability Response we have noted them here. {#dfrn3-nowassistforvulnerabilityresponse-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for Vulnerability Response we have noted them here. {#dfrn3-nowassistforvulnerabilityresponse-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for Vulnerability Response, such as specific requirements or compliance levels. {#dfrn3-nowassistforvulnerabilityresponse-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for Vulnerability Response we have noted them here. {#dfrn3-nowassistforvulnerabilityresponse-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for Vulnerability Response we have noted them here. {#dfrn3-nowassistforvulnerabilityresponse-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Starting with Zurich Patch 12, Now Assist for Vulnerability Response is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. The change is reflected in the name of ServiceNow® products, including Now Assist for Vulnerability Response which is called ServiceNow Otto for Unified Security Exposure Management with these enhancements. See [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=now-assist-for-usem-landing-ties&family=zurich&ft:locale=en-US) for more information. Your entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. See the "Changed in this release" section below. * Retrieve host (Vulnerability Response) and Application Vulnerability Response (AVR) data with the Retrieve VR Data agentic workflow. * The Retrieve VR Data agentic workflow is supported in the Unified Security Exposure Management (USEM) and legacy Vulnerability Response workspaces. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some Now Assist skills are now turned on by default. * Use generative AI to help you build custom API connectors in the Security Posture Control workspace. * Additional role configuration required for agentic workflows and AI agents included with your applications. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Help analysts identify and remove duplicate host vulnerable items. * Help analysts resolve remediation tasks with preferred vulnerability solutions from third-party vendors. Zurich Early Availability: Help your vulnerability managers and analysts to resolve remediation tasks, assess your exposure to vulnerabilities, and analyze metrics for remediation targets. Chat with AI agents in natural language from the Now Assist panel. | [ ]