--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Now Assist in Contract Management release notes for upgrades from Xanadu to Zurich # Combined Now Assist in Contract Management release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 19 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist in Contract Management Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document details the new features, changes, upgrade instructions, and activation information for ServiceNow's Now Assist in Contract Management module from the Xanadu through Zurich releases. It helps ServiceNow customers prepare for upgrades by outlining key enhancements and necessary upgrade tasks related to AI-powered contract management capabilities. Show full answer Show less ## Upgrade Preparation and Tasks * **Fix Script Requirement:** When upgrading from Yokohama Patch 2 or lower, or Xanadu Patch 8 or lower, customers with customized use cases must run the "Upsert DI skill config" fix script to migrate existing data to the AI Admin Hub console. * **Role Configuration:** Additional security role assignments are necessary for agentic workflows and AI agents to function properly post-upgrade. ## Key Features Introduced Between Xanadu and Zurich * **Automated Obligation Extraction:** AI agents automatically identify and capture key contractual obligations from signed contracts using the Manage Contract Repository agentic workflow and the Contract Obligation Extraction skill, with review and approval managed via the contract playbook. * **Conversational Contract Search:** Enables natural language and dialogue-driven querying of contract documents to simplify information discovery across formats (excluding scanned PDFs). * **Now LLM Long Term Stable (LTS) Models:** Support for regulated industries with enhanced governance, monitoring, and compliance controls. * **Third-Party AI Model Providers:** Google Gemini and AWS Claude are now available alongside Now LLM Service and Azure OpenAI for AI skills and agents, with per-use case LLM selection that overrides global settings. * **Contract Playbook Enhancements:** Allows review and editing of AI-extracted metadata and contract reminder dates for renewals or terminations, improving contract lifecycle management. * **Manage Contract Repository Agentic Workflow Optimization:** Consolidated AI agents for improved performance in extracting contract metadata and obligations and calculating milestone reminders. * **Export Conversational Search Results:** Search results can be exported in multiple file formats with customizable columns. * **Feedback Mechanism for AI Contract Analysis:** Users can provide thumbs up/down and comments on AI-identified clauses to improve future AI accuracy. * **Microsoft Word Add-in Improvements:** Automatic navigation to non-standard contract clauses within documents using AI citations. * **Default Activation of AI Skills:** Newly installed Now Assist products have designated AI skills enabled by default; unconfigured skills in existing upgrades are also automatically enabled unless previously manually deactivated. * **Coral Theme Introduction:** A new default theme for portals and mobile with a dark mode option enhances user experience. ## Changes and Improvements * **Usage Measurement Model Update:** Transition from a 365-day look-back to a 365-day burn-down model, resetting usage at the contract anniversary date for better license tracking. * **Improved Missing Clause Detection:** Enhanced accuracy in identifying missing clauses during contract revisions. * **Default Model Provider Changes:** Azure OpenAI is now the default provider for contract metadata extraction, analysis, and obligation extraction; Now LLM Service remains available for manual selection. * **Expanded Contract Metadata Extraction:** Support for 14 additional metadata fields in Contract Management Pro out-of-the-box use cases. * **Use Case Mapping Enhancements:** Customers can now configure extraction for contracts uploaded directly to contract records by clearing a specific checkbox in use case mappings. ## Activation and Availability * Now Assist in Contract Management is an AI Platform feature available via activation of the *sncmgenai* plugin. * Installation and updates are managed through the ServiceNow Store, with customers required to request the application. ## Browser and Accessibility * Supported browsers include Google Chrome and Microsoft Edge; Microsoft Internet Explorer is not supported. * The new Coral theme includes a dark mode option to reduce eye strain and improve readability on web and mobile interfaces. ## What Customers Can Expect * Streamlined contract management processes through AI-powered automated obligation extraction and metadata capture. * Enhanced search capabilities with conversational natural language queries, reducing time spent locating contract information. * Improved AI model stability and governance suitable for regulated environments via Now LLM LTS models. * Greater flexibility in AI model selection with multiple third-party providers available for optimized contract analysis. * More intuitive user experiences with new themes, export options, and integration enhancements such as Microsoft Word add-in improvements. * Clear upgrade guidance with required scripts and role configurations to ensure a smooth transition to Zurich. Consolidated page of all release notes for Now Assist in Contract Management from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist in Contract Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist in Contract Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistincontractmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Upgrade information : If you're upgrading to Now Assist in Contract Management starting with Yokohama Patch 3 from a previous version and you have customized use cases, run a fix script to migrate the existing data to the AI Admin Hub console. 1. Navigate to AllSystem DefinitionFix Scripts. 2. In the Name field, search for Upsert DI skill config. 3. In the script, add the use case ids that you want to migrate to the AI Admin Hub console. 4. Select Run Fix Script. For more information, see [Post-upgrade steps for Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cmpro-na-upgrade-steps&family=yokohama&ft:locale=en-US). | | Zurich | Upgrade information : If you're upgrading to Now Assist in Contract Management from Yokohama (Patch 2 and lower) or Xanadu (Patch 8 and lower), and you have customized use cases, run a fix script to migrate the existing data to the AI Admin Hub console. 1. Navigate to AllSystem DefinitionFix Scripts. 2. In the Name field, search for Upsert DI skill config. 3. In the script, add the use case IDs that you want to migrate to the AI Admin Hub console. 4. Select Run Fix Script. For more information, see [Post upgrade steps](https://www.servicenow.com/docs/access?context=cmpro-na-upgrade-steps&family=zurich&ft:locale=en-US). | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist in Contract Management. {#dfrn3-nowassistincontractmanagement-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Automated obligation extraction](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=yokohama&ft:locale=en-US) : Use the manage contract repository agentic workflow to automatically identify and capture key contractual obligations from signed contracts and create obligation records in the contract repository. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. [Using contract playbook to review AI-extracted obligations](https://www.servicenow.com/docs/access?context=cmpro-na-review-obligations&family=yokohama&ft:locale=en-US) : Review extracted obligations in the contract playbook, with options to edit, approve, or reject each obligation. Approved obligations are added as obligation records in the contract repository while rejected obligations are deactivated. [Contract obligation extraction skill in Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-conf-obligation-extraction&family=yokohama&ft:locale=en-US) : Configure and map use cases for obligation extraction skill in the AI Admin Hub console to automatically extract key contractual obligations from signed contracts. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. [Conversational contract search and insights Workflow](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&family=yokohama&ft:locale=en-US) : Contract documents are often complex and stored across multiple formats and repositories, making keyword-based search inefficient and error-prone. The new Now Assist powered conversational search feature enables you to search contract documents using natural language and dialogue-driven queries. The conversational search feature does not support searching within contract documents that are scanned PDFs. [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Now LLM LTS support for Contract Management Pro](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=yokohama&ft:locale=en-US) : Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls. [Review AI results](https://www.servicenow.com/docs/access?context=cmpro-na-review-ai&family=yokohama&ft:locale=en-US) : Use the playbook within a contract repository record to review the metadata extracted by the AI agents in the Manage contract repository agentic workflow. You can make necessary changes to the extracted information, and submit it to update the contract repository. If the contract end date is available, the Review contract reminders tab appears in the playbook, enabling you to review and update the AI-calculated contract reminder date and specify recipients for contract renewal or terminations. [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Select large language models for use cases in Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cmpro-na-manage-llm&family=yokohama&ft:locale=en-US) : Select a large language models (LLM) provider at for a contract analysis or metadata extraction use case. The selected LLM is applicable only for the specific use case and overrides the LLM selected for Now Assist in Contract Management skills. [Manage contract repository agentic workflow](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=yokohama&ft:locale=en-US) : Use the Manage contract repository agentic workflow to improve productivity by autonomously creating milestone reminders for the notice period of contract renewals or the notice period for termination of contract renewals.{#dfrn3-nowassistincontractmanagement-summary__entry__16} | Agentic workflows | Description | |-|-| | Manage contract repository | Uses AI agents to retrieve contract details such as renewal notice period, termination notice period, or auto-renewal clause information, and determine the average lead time for similar contracts to create contract milestone reminders for the notice period of contract renewals or the notice period for termination of contract renewals. | [Table 1. Agentic workflows] | | Zurich | [Export conversational search results](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&family=zurich&ft:locale=en-US) : Export search results from conversational search in multiple file formats. The export includes all search results and uses the columns configured in your list view. Customize the exported columns using the Personalize fields option. [Feedback for Now Assist contract analysis](https://www.servicenow.com/docs/access?context=cmpro-review-contract-document&family=zurich&ft:locale=en-US) : Provide feedback on AI-identified non-standard and missing clauses to help improve AI accuracy over time. When reviewing contracts using Now Assist contract analysis, you can indicate whether the AI suggestions were helpful or not helpful by using the thumbs up or thumbs down feedback options. You can also provide optional qualitative feedback with comments. The feedback option is available in both the workspace and Microsoft Word add-in. The feedback provided on each clause is captured in the Contracts Gen AI Feedback table. [Automatically navigate to non-standard clauses in Microsoft Word add-in](https://www.servicenow.com/docs/access?context=cmpro-review-contract-document&family=zurich&ft:locale=en-US) : Locate non-standard clauses easily in Microsoft Word. The document scrolls to the relevant section using AI citations when you select a Now Assist suggestion in the Microsoft Word add-in. [Automated obligation extraction](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=zurich&ft:locale=en-US) : Use the manage contract repository agentic workflow to automatically identify and capture key contractual obligations from signed contracts and create obligation records in the contract repository. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. [Using contract playbook to review AI-extracted obligations](https://www.servicenow.com/docs/access?context=cmpro-na-review-obligations&family=zurich&ft:locale=en-US) : Review extracted obligations in the contract playbook, with options to edit, approve, or reject each obligation. Approved obligations are added as obligation records in the contract repository while rejected obligations are deactivated. [Contract obligation extraction skill in Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-conf-obligation-extraction&family=zurich&ft:locale=en-US) : Configure and map use cases for obligation extraction skill in the AI Admin Hub console to automatically extract key contractual obligations from signed contracts. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. [Use conversational contract search and insights](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&family=zurich&ft:locale=en-US) : Contract documents are often complex and stored across multiple formats and repositories, making keyword-based search inefficient and error-prone. The new Now Assist powered conversational search feature enables you to search contract documents using natural language and dialogue-driven queries. The conversational search feature does not support searching within contract documents that are scanned PDFs. [Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install an AI product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Now LLM LTS support for Contract Management Pro](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=zurich&ft:locale=en-US) : Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls. [Using contract playbook to review AI-extracted metadata and contract reminder date](https://www.servicenow.com/docs/access?context=cmpro-na-review-ai&family=zurich&ft:locale=en-US) : Use the playbook within a contract repository record to review the metadata extracted by the AI agents in the manage contract repository agentic workflow. You can make necessary changes to the extracted information, and submit it to update the contract repository. If the contract end date is available, the Review contract reminders tab appears in the playbook, enabling you to review and update the AI-calculated contract reminder date and specify recipients for contract renewal or terminations. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [Select LLMs](https://www.servicenow.com/docs/access?context=cmpro-na-manage-llm&family=zurich&ft:locale=en-US) : Select a large language model (LLM) provider for a contract analysis or metadata extraction use case. The selected LLM is applicable only for the specific use case and overrides the LLM selected for Now Assist in Contract Management skills. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist in Contract Management features. {#dfrn3-nowassistincontractmanagement-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Automated obligation extraction](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=yokohama&ft:locale=en-US) : Use the manage contract repository agentic workflow to automatically identify and capture key contractual obligations from signed contracts and create obligation records in the contract repository. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. [Using contract playbook to review AI-extracted obligations](https://www.servicenow.com/docs/access?context=cmpro-na-review-obligations&family=yokohama&ft:locale=en-US) : Review extracted obligations in the contract playbook, with options to edit, approve, or reject each obligation. Approved obligations are added as obligation records in the contract repository while rejected obligations are deactivated. [Contract obligation extraction skill in Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-conf-obligation-extraction&family=yokohama&ft:locale=en-US) : Configure and map use cases for obligation extraction skill in the AI Admin Hub console to automatically extract key contractual obligations from signed contracts. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. [Conversational contract search and insights Workflow](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&family=yokohama&ft:locale=en-US) : Contract documents are often complex and stored across multiple formats and repositories, making keyword-based search inefficient and error-prone. The new Now Assist powered conversational search feature enables you to search contract documents using natural language and dialogue-driven queries. The conversational search feature does not support searching within contract documents that are scanned PDFs. [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Now LLM LTS support for Contract Management Pro](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=yokohama&ft:locale=en-US) : Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls. [Extract metadata from signed contracts automatically](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=yokohama&ft:locale=en-US) : Use the AI agents in the Manage contract repository agentic workflow to automatically extract metadata from signed contracts and calculate the contract reminder dates for contract renewal or termination. You can review the AI results in the contract playbook and update it if necessary before saving it. [Contract metadata extraction use cases](https://www.servicenow.com/docs/access?context=metadata-extraction-use-case&family=yokohama&ft:locale=en-US) : Support for 14 additional metadata fields in the CM Pro - Contract Metadata Extraction use case available in the base system. [Configuring contract metadata extraction](https://www.servicenow.com/docs/access?context=cncore-conf-metadata-extraction&family=yokohama&ft:locale=en-US) : Create a use case and its associated fields for contract metadata extraction in the AI Admin Hub console to define the information that you want Now Assist to detect in a signed contract.Create a use case mapping in the AI Admin Hub console to map a use case to specific tables and define conditions to apply the use case for metadata extraction. [Configuring contract analysis](https://www.servicenow.com/docs/access?context=cmpro-conf-contract-analysis&family=yokohama&ft:locale=en-US) : Create a use case and its associated question groups for contract analysis in the AI Admin Hub console to identify the non-standard and missing clauses in a contract.Create a clause mapping AI Admin Hub console to map question groups of a use case to active clauses in the clause library to display suggestions for non-standard clauses in a contract.Create an expected response mapping in the AI Admin Hub console to map questions of a use case to an expected response to identify the non-standard clause in a contract.Create a use case mapping in the AI Admin Hub console to map a use case to specific tables and define conditions to apply the use case for contract analysis. | | Zurich | [Default large language model provider](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. The default model provider for contract metadata extraction, contract analysis, and contract obligation extraction is Azure OpenAI. [Improved missing clause detection](https://www.servicenow.com/docs/access?context=cncore-NA-review-land&family=zurich&ft:locale=en-US) : Missing clause detection in contract revision using the contract analysis skill has been enhanced for accuracy. The setup, configuration, and review experience remains unchanged across all supported workspaces. [Configure use case mappings for metadata and obligation extraction](https://www.servicenow.com/docs/access?context=cmpro-na-usecase-mappings-me&family=zurich&ft:locale=en-US) : Clear the Contracts created from contract request check box on the use case mapping forms for the contract metadata extraction and contract obligation extraction skills to extract metadata and obligations form signed contracts that are uploaded directly on a contract record. [Use conversational contract search and insights](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&family=zurich&ft:locale=en-US) : The Now Assist powered conversational search feature's improved experience enables you to: * View results in a listing view, making it easier to scan, compare, and navigate contract information. * Open contract documents directly from the search results and perform an in‐document search. The conversational search feature does not support searching within contract documents that are scanned PDFs. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install an AI product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Enhanced Manage contract repository agentic workflow](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=zurich&ft:locale=en-US) : The manage contract repository agentic workflow has been optimized for enhanced performance. It now utilizes a single agent, the Contract Repository AI agent to extract both contract metadata and obligations from signed contracts, and retrieve required information to calculate the contract reminder date. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. [Extract metadata from signed contracts automatically](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=zurich&ft:locale=en-US) : Use the AI agents in the manage contract repository agentic workflow to automatically extract metadata from signed contracts and calculate the contract reminder dates for contract renewal or termination. You can review the AI results in the contract playbook and update it if necessary before saving it. [Contract metadata extraction use cases](https://www.servicenow.com/docs/access?context=metadata-extraction-use-case&family=zurich&ft:locale=en-US) : Support for 14 additional metadata fields in the CM Pro - Contract Metadata Extraction use case is available in the base system. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Now Assist in Contract Management features or functionality were removed. {#dfrn3-nowassistincontractmanagement-summary__entry__30} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist in Contract Management features or functionality were deprecated. {#dfrn3-nowassistincontractmanagement-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist in Contract Management. {#dfrn3-nowassistincontractmanagement-summary__entry__46} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Now Assist in Contract Management is a ServiceNow AI Platform feature that is available with activation of the Now Assist in Contract Management (sn_cm_gen_ai). For details, see [Configure](https://www.servicenow.com/docs/access?context=confg-na-in-cmpro&family=yokohama&ft:locale=en-US). Important: Now Assist in Contract Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Now Assist in Contract Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Now Assist in Contract Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist in Contract Management we have noted them here. {#dfrn3-nowassistincontractmanagement-summary__entry__54} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist in Contract Management we have noted them here. {#dfrn3-nowassistincontractmanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Browser requirements : Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | | Zurich | Browser requirements : Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | [ ] ## Accessibility information Review details on accessibility information for Now Assist in Contract Management, such as specific requirements or compliance levels. {#dfrn3-nowassistincontractmanagement-summary__entry__70} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Now Assist in Contract Management we have noted them here. {#dfrn3-nowassistincontractmanagement-summary__entry__78} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist in Contract Management we have noted them here. {#dfrn3-nowassistincontractmanagement-summary__entry__86} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills are now turned on by default. * Use AI-powered obligation extraction to automatically identify and capture key obligations from signed contracts, and then review, edit, approve, or reject them within the contract playbook to create obligation records automatically. * Activate the Contract obligation extraction skill in the AI Admin Hub console to enable automatic obligation extraction. * Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 * Use the contract playbook to review and update the AI extracted metadata and reminder date for contract renewal or termination. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 * Activate and configure the contract metadata extraction skill for Contract Management Pro in the AI Admin Hub console. * Activate and configure the contract analysis skill for Contract Management Pro in the AI Admin Hub console. * Use the Manage contract repository agentic workflow to autonomously set milestone reminders for the notice period of contract renewals or the notice period for termination of contract renewals. See [Now Assist in CM Pro](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Zurich Patch 12 * Export conversational search results in multiple file formats. [Zurich Patch 10](https://www.servicenow.com/docs/access?context=zurich-patch-10&family=zurich&ft:locale=en-US) * Identify missing clauses in contract revisions with improved accuracy. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Provide feedback on Now Assist contract analysis results to help improve the AI accuracy. * Navigate directly to non-standard clause locations in a document when reviewing Now Assist suggestions in the Microsoft Word add-in. * Configure use case mappings to extract metadata and obligations from a signed contract that is uploaded directly on a contract record. * Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some Now Assist skills are now turned on by default. * Use AI-powered obligation extraction to automatically identify and capture key obligations from signed contracts, and then review, edit, approve, or reject them within the contract playbook to create obligation records automatically. * Activate the Contract obligation extraction skill in the AI Admin Hub console to enable automatic obligation extraction. * Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information. * Additional role configuration required for agentic workflows and AI agents included with your applications. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Use the contract playbook to review and update the AI extracted metadata and reminder date for contract renewal or termination. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. See [Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&family=zurich&ft:locale=en-US) for more information. | [ ] *[\>]: and then